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Frequently Asked Questions

Find answers here to some of the most frequently asked questions about attractions, hotels, restaurants, and more in Singapore’s first integrated resort.

Hotels

How many hotels are there in Resorts World Sentosa?

There are 6 hotel brands in Resorts World Sentosa, and 1 hotel brand (Genting Hotel Jurong) in Jurong East, 20 minutes ride from Sentosa.

What is the legal check-in age for your hotel?

In Singapore, there is no law specifying the minimum age for a guest to check in. However, guests will still need to have a valid mode of payment during registration at the hotel front office.

What do I need at check-in here in the hotel?

A valid identification is required at check-in. Singaporeans and Permanent Residents will need to present your identity card or passport. Non-Singaporeans will need a valid passport. In addition, a deposit is needed, either through a credit card registered to the guest's name or cash.

I am travelling with my parents. However, I would like to check in first. Deposit will also be made by my parents as I do not own any credit card. Is that possible?

To check in separately, you must be registered as a 'room sharer' when making the hotel booking. Do bring along an identification document for yourself. Your parents must proceed to the front office for registration and deposit when they arrive.

What are the check-in and check-out times?

Check-in: 3pm
Check-out: 11am (for walk-in guests, and those who booked via online travel agents and corporate & travel agents)
Check-out: 1pm (for guests who booked via Web Direct)
Check out: 12pm (for guest who booked via Genting Rewards)

Is room service available in the hotel after midnight?

Yes, room service is available 24 hours at all Resorts World Sentosa hotels.

Where is Equarius Hotel located?

Equarius Hotel is located at the West Zone, located past Hard Rock Hotel. For your convenience, a shuttle bus loops through all Resorts World Sentosa hotels; just hop onto the bus at any hotel lobby. It's free.

What are the operating hours of the swimming pools in Festive Hotel, Hotel Michael, Hard Rock Hotel, Beach Villas and Genting Hotel Jurong?

Unless stated otherwise, swimming pools operating hours are from 7am to 8pm daily.

What are the star ratings of each hotel?

5 Stars: Crockfords Tower, Hotel Michael, Hard Rock Hotel, Festive Hotel and Equarius Hotel
3 Stars: Genting Hotel Jurong

What is the deposit required at check-in?

Cash Deposit: SGD100 per night of stay
Credit Card Pre-Authorisation: SGD100 (regardless of stay period)

Are there any rooms specially designed for persons with disabilities?

Yes, there are rooms designed for persons with disabilities in most of the hotels. Please indicate this requirement when making your booking.

Is there a gym available in the hotel?

Gyms are available at the following hotels and operates 24 hours (unless stated otherwise):
Hotel Michael, Level 3
Hard Rock Hotel, Level 2
ESPA (For Equarius & Beach Villa guests)
Genting Hotel Jurong, Level 2

Are laundry services available at your hotel?

Laundry services are available at all hotels except for Genting Hotel Jurong.
For Genting Hotel Jurong, a laundry & dry cleaning services counter which accepts cash only is available at the hotel lobby from 5pm - 8pm from Mon - Sat (closed on Sun & Public Holidays). A 24-hour self-service laundromat is also available which charges SGD10 per wash and SGD10 per dry cycle.

Are kids pool available?

There is a kid's pool and wet play area in Festive Hotel.

Can I use the Hard Rock Hotel swimming pool if I am staying in another hotel?

The swimming pool is only for the use of guests staying in Hard Rock Hotel Singapore. For guests staying in other hotels, do approach your concierge for directions to the nearest suitable pool.

Can guests from Genting Hotel Jurong use the hotel facilities at Resorts World Sentosa?

Each hotel's pool and gym are meant for the use of the respective hotel guests only. As guests of Genting Hotel Jurong, please use the swimming pool and gym facilities available within Genting Hotel Jurong.

Are your hotels in a non-smoking zone?

For the comfort of all guests, Resorts World Sentosa hotels have designated smoking and non-smoking levels and rooms. The exceptions are Hard Rock Hotel Singapore and Equarius Hotel, which are non-smoking hotels.

If I am driving and staying at Hotel Michael or Festive Hotel, where should I park?

Drive into B1 West Car Park (green zone), head towards the circular ramp at the end, and go up one level for the nearest car park to the hotels.

Is there any shuttle services to VivoCity from any of the hotel lobby at Resorts World Sentosa?

There is no direct shuttle out of Sentosa. You can proceed to board the RWS8 shuttle to VivoCity at B1 car park, just beside The Forum.

Are wheelchairs provided at the hotel?

Yes, requests can be made for wheelchairs to be available during your hotel stay. Please indicate this requirement when making your booking.

Spa

Is there any spa at Resorts World Sentosa?

Yes. ESPA at Resorts World Sentosa offers one of the best spa experiences in Singapore.

What does ESPA provide?

A total relaxation experience through its wide range of immaculately designed treatments, spa suites, signature facilities, and natural-based therapies.

Where is ESPA located?

ESPA is located in the nature enclave of West Zone in Resorts World Sentosa, next to Equarius Hotel and Beach Villas.

What are ESPA's operating hours?

The services at ESPA is open at the following timings:
Treatment hours: 10am to 10pm (Daily)
Spa Facilities hours: 9am to 10pm (Daily)
Gymnasium hours: 6am to 10pm (Daily)

Is there a minimum age requirement?

Yes. Access to the spa for treatment and to the facilities, including the changing facilities, spa and heat experiences are restricted to guests over 18 years of age. For ESPA gym, it is open only to guests aged 16 years old and above.

Are ESPA gym and facilities open to public guests?

ESPA gym and facilities are only for ESPA guests.
Equarius Hotel guests can access ESPA gym for SGD9. Payment can be made at ESPA (9am to 10pm daily) and at Equarius Hotel front desk (after 10pm).

How do I make reservations for ESPA?

Call ESPA on +65 6577 8880, email ESPA@rwsentosa.com or walk right in. Do book your treatment 48 hours in advance to ensure the preferred time and service are available.

Is there an ESPA membership?

Yes, ESPA has three membership tiers. ESPA Fitness, ESPA Essence and ESPA Lifestyle.

Is there an ESPA-hotel package?

Yes, ESPA has 3, 5, or 7-night programmes customised for individual improvement, through the integration of naturopathic and traditional therapies, body and face treatments, fitness programmes and spa cuisine.

Where is the nearest car park to ESPA?

Drive into the B1 West Car Park, turn towards Equarius Hotel and park in either the B1M or B1 Car Park segment. Exit towards Equarius Hotel L1 and access ESPA past the hotel's lobby and driveway.

Restaurants

What number should I call to make dining reservations?

Our general dining hotline +65 6577 6688 welcome your dining enquiries and table reservations for all RWS-owned F&B outlets.

What are the best restaurants in Resorts World Sentosa?

Restaurants in Resorts World Sentosa helmed by famous celebrity chefs are OSIA Steak and Seafood Grill, Forest, Fratelli Trattoria, Fratelli PizzeriaTangerine, Syun, Ocean Restaurant, TEPPAN by Chef Yonemura and TungLok Heen.

What is CURATE restaurant?

CURATE is Asia's first Michelin Chef showcase restaurant and home to Art at Curate, a series of culinary pop-up events featuring specially selected international Michelin-starred chefs. Head here to find out more about the latest series of Art at Curate.

What can I get Halal food in Resorts World Sentosa?

Halal food can be found at Malaysian Food Street (Nasi Lemak, Roti Canai & Nasi Briyani stalls) and at The Forum (Bali Thai, Krispy Crème, McDonalds, Texas Chicken, Streats Asian Café). There are also many Halal-certified restaurants within Universal Studios Singapore.

Can I use my Genting Dollars to offset my restaurant bill?

Yes, Genting Dollars can be used to offset your final bill (no partial payments allowed) at participating outlets and tenants. Every 1 Genting Dollar (Resorts World Sentosa) = S$1 for redemption.

Where can I get local/hawker food?

Local/Hawker fares are served at Malaysian Food Street, found next to the entrance to Universal Studios Singapore. It is open daily except for Wednesdays.

Are buffets served in Resorts World Sentosa?

Sessions Restaurant (in Hard Rock Hotel) serves a dinner buffet on Fridays and Saturdays, and Sundays brunch buffet.

Can I get vegetarian meals in Resorts World Sentosa?

There are no vegetarian restaurants. However, do check with each restaurant if they have vegetarian options available.

Can I get pizza in Resorts World Sentosa?

There are two restaurants to cater to the pizza afficianados: Fratelli (Pizzeria) in Hotel Michael and Loui's NY Pizza Parlor in Universal Studios Singapore.

Where can I get breakfast in Resorts World Sentosa?

There are many options available within Resorts World Sentosa. Amongst these, consider heading to Forest, Sessions and Fratelli for daily breakfast served from 7.30am - 10.30am, for both hotel guests as well as day diners.
In Genting Hotel Jurong, hotel guests can head to Festive Café for breakfast from 6.30am - 10am.

Can I get fast food in Resorts World Sentosa?

Yes. You can find McDonalds and Texas Chicken at The Forum B1, and other fast service restaurants within Universal Studios Singapore.

How can I get to Ocean Restaurant?

If you are driving, drive into the B1 West Car Park, turn towards Equarius Hotel and park in the B1M Car Park. Ocean Restaurant can be accessed directly from the car park.
If you are visiting S.E.A. Aquarium, access into Ocean Restaurant is right next to the Open Ocean Gallery.
Alternatively, you can request for a ride to the restaurant at any of our hotel concierges.

Meetings & Events

Where can I hold events and functions in Resorts World Sentosa?

You have a plethora of options. Besides the Resorts World Ballroom, one of Southeast Asia’s largest column-free ballrooms, there are 33 function rooms (21 in the Resorts World Convention Centre, 5 in Hard Rock Hotel, 7 in Equarius Hotel) and over 20 indoor and outdoor event venues for conferences, corporate retreats, or the town's hottest party. The Resort can host more than 35,000 delegates at any one time.
Drop our MICE team a call +65 6577 9977 or email MICE@rwsentosa.com.

Where can I hold events and functions in Genting Hotel Jurong?

Genting Hotel Jurong has the Genting Ballroom (fits up to 330 persons) and 5 meeting rooms (4 of which has natural daylight).
Drop our MICE team a call +65 6577 9977 or email MICE@rwsentosa.com.

I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?

Not necessarily. Selected areas can be reserved for the event.
Let our MICE team help you customise your event. Call +65 6577 9977 or email MICE@rwsentosa.com.

I may not need the whole Ballroom. What options do I have?

The column free Resorts World Ballroom can be divided into three smaller ballrooms or nine halls for multiple break-out sessions.

How do I get to Resorts World Ballroom?

If you are driving, head towards B1 West Car Park and park in the green zone. Take the nearby escalator down.
For hotel guests, head towards the Resorts World Convention Centre, located in between Hard Rock Hotel Singapore and Festive Hotel.

What events and functions can I hold in Resorts World Sentosa?

Weddings, seminars, concerts, dinner & dances, parties, meetings, social networking even team building events. If you can think of it, perhaps our team can help make it happen. Drop our MICE team a call +65 6577 9977 or email MICE@rwsentosa.com.

I'm looking at organising a concert. Is there a suitable space?

You'll love The Coliseum, located at Hard Rock Hotel Singapore. It offers a flexible open space for concerts and special events. The space is sheltered and can hosts 1000 seats.

Shows

Where can I purchase tickets for shows held at Resorts World Ballroom, The Coliseum, or Resorts World Theatre?

Tickets to shows at these venues are available at Resorts World Theatre ticketing counter (at The Forum B1) or at any SISTIC counters around Singapore.

Can Genting Rewards members use their Genting Dollars to redeem concert tickets?

Yes, redemption using Genting Dollars can be done at Resorts World Theatre ticketing counter (at The Forum B1), for shows held in Resorts World Sentosa.

Are there lockers that I can use near Resorts World Theatre or the Ballroom?

The nearest lockers are located at The Forum B1 and next to the entrance of Universal Studios Singapore.

What is the seating capacity for Resorts World Theatre?

Resorts World Theatre can fit 1,600 people in theatre-style seating.

Are there free-standing concerts in Resorts World Theatre?

No, all shows and events at Resorts World Theatre are seated. For free-standing concerts, The Coliseum is a more viable venue.

RWS Invites

Is there a membership fee for RWS Invites?

There is a one-time enrolment fee of SGD8.

Is there a minimum age to sign up?

You need to be 21 years old and above to sign up for RWS Invites.

Can my membership card be mailed to me?

All membership cards must be collected in person at the RWS Invites counters. Please collect your card within 3 months from time of enrolment.

How many tiers of membership are there?

There are two tiers of membership: the RWS Invites Member and RWS Invites Gold.
RWS Invites Member who has SGD5000 Eligible Spend in a membership year will be invited to the Gold membership tier. To remain in the Gold tier, a minimum spending of SGD5000 in a membership year is required.

What will I get when I sign up for RWS Invites?

Members will receive an RWS Invites membership card along with more than SGD350 worth of welcome vouchers for dining, shopping and entertainment, and a host of benefits upon enrolment.

What are the benefits of being an RWS Invites member?

Members enjoy rebates at all participating outlets in Resorts World Sentosa. The rebates in the form of Invites$ will be credited to the membership card. The Invites$ can be used to offset your cost for shopping, dining, and hotel stays in Resorts World Sentosa.

Is there a charge for replacement of my membership card?

There is a replacement fee of SGD5 for your lost card.

Does Invites$ expire?

Yes, Invites$ rebates earned are valid for 24 months and will expire on a monthly first-in-first-out basis.

Can I earn Invites$ when I enjoy discounts or member’s rates on my purchases?

Yes, you will earn rebates on net amounts payable after usage of any form of discounts, vouchers, promotions or redemption of Invites Dollars.

How can I obtain the free parking in Resorts World Sentosa?

RWS Invites member can use Invites$2.50 to redeem for a 24-hour parking for one vehicle at RWS car park. This can be done at any car park kiosk.

Is there a maximum limit of Invites$ rebates earned?

Yes, Invites$ rebates are earned for the first SGD10,000 nett for Qualifying Event Spend; no further rebates are given beyond that.

Is there a maximum limit of Invites$ rebates redeemable?

No, there are no limits to how much Invites$ rebates are redeemed at any Event.