Terms & Conditions

• The Behind-the-Scenes: Aquarist Lab Tour is subjected to availability. Tours would be available in English sessions and Mandarin sessions. Participants must have valid S.E.A. Aquarium admission tickets to join the programme.
• Participants must arrive at the designated meeting point located at the Open Ocean Habitat at least 15 minutes before the start of the programme. Failure to comply with this may result in the participant missing certain components of the programme.
• For web purchase, sale of programme will close 30 minutes before the commencement of the programme.
• For onsite purchase, sale of programme will close 30 minutes before the commencement of the programme.
• The programme is opened to participants aged 4 and above only.
• Participants will follow a predetermined itinerary with their guide, who will showcase the many aspects of husbandry at S.E.A. Aquarium.
• Photography or videography is permitted in the Aquarist Lab, but is not allowed in secondary back-of-house areas.
• The Behind-the-Scenes: Aquarist Lab Tour shall proceed as scheduled regardless of weather conditions (i.e. rain or shine) and no rain checks or refunds shall be allowed. Please contact education@rwsentosa.com if any changes are required.
• In the event of unforeseen circumstances, RWS reserves the right to substitute certain components of the programme.
• RWS reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion.
• General terms and conditions, park rules and regulations of S.E.A. Aquarium apply.

Mandatory Safety Requirements

• For access to the back-of-house areas, participants are required to wear proper covered footwear, and keep all loose items secured.
• For safety purposes, strollers are not permitted in all back-of-house areas.
• Participants on wheelchairs are welcomed as all front-of-house areas at S.E.A. Aquarium are wheelchair accessible. However, please note that select back-of-house areas may not be wheelchair friendly due to the presence of stairs, ramps are not available in these specific spaces that were designed for operational needs.
• Participants under the age of 18 years must be accompanied by a paying, parent/legal guardian at all times.
• The allowable ratio of supervising adults to children is 1 Adult : 5 Children. 
• Children under 4 must be capable of walking independently to enter all back-of-house areas.