Question 1

Where is Universal Studios Singapore located within Resorts World Sentosa?

Accepted Answer

Directions map: https://www.rwsentosa.com/-/jssmedia/project/non-gaming/rwsentosa/resort-maps/getting-here-rws-map-v3.pdf?sc_lang=en&rev=527c9246abd948a9846183c4262031f7

Question 2

Am I allowed to bring in a skate scooter to Universal Studios?

Accepted Answer

Only Electric Convenience Vehicles are permitted inside the park.

Question 3

Will Universal Studios Singapore be closed during thunderstorms?

Accepted Answer

Outdoor attractions may close temporarily in the event of lightning risk.

Question 4

Will I be able to enter the park if I brought a ticket which is not registered for advanced reservation?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 5

Will I be allowed entry if I did not bring my ticket despite having made a reservation?

Accepted Answer

No. Physical ticket / e-ticket must be presented and scanned for entry into the parks.

Question 6

Is there a time frame as to when my reservations will be released? How long will you hold my reservations?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 7

Is a reservation required for children below the age of 4 years old?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 8

Where can I obtain an Universal Studios Map?

Accepted Answer

Download the park map here: https://www.rwsentosa.com/en/play/universal-studios-singapore/park-map. Alternatively, download the Universal Studios Singapore App for more information.

Question 9

Is there an age limit to enter Universal Studios Singapore?

Accepted Answer

The height limit, boarding procedures and specific information related to each attraction can be found in the Universal Studios Singapore App under each rides pin.

Question 10

Is smoking allowed in Universal Studios Singapore?

Accepted Answer

Smoking areas are indicated in the Universal Studios Singapore App under Amenities > Smoking Area.

Question 11

Is there a nursing room in the park?

Accepted Answer

Yes. Our Baby Centre is located in the Guest Services Lobby inside the park.

Question 12

Is there complimentary parking for attraction guests

Accepted Answer

Complimentary parking does not apply for in-park guests.

Question 13

How do I get to Universal Studios Singapore?

Accepted Answer

Directions map: https://www.rwsentosa.com/-/jssmedia/project/non-gaming/rwsentosa/resort-maps/getting-here-rws-map-v3.pdf?sc_lang=en&rev=527c9246abd948a9846183c4262031f7

Question 14

Can I make a reservation through the ticketing booth or call centre?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 15

What time does Universal Studios Singapore open and close?

Accepted Answer

Operating hours info: https://www.rwsentosa.com/en/attractions/universal-studios-singapore

Question 16

How many guests are allowed on VIP tours?

Accepted Answer

The tour can accommodate up to 12 participants, with a maximum of 5 participants per sub-group within each tour (toddlers included).

Question 17

Do I need to be vaccinated to enter the Universal Studios Singapore?

Accepted Answer

Non-vaccinated guests are allowed to enter the Universal Studios Singapore.

Question 18

Are there ticket packages that include hotel stays at Resorts World Sentosa?

Accepted Answer

Attraction and hotel packages: https://www.rwsentosa.com/en/promotions

Question 19

Can I shower in the park?

Accepted Answer

There are no shower facilities for guests in the park.

Question 20

What should I do if I feel unwell?

Accepted Answer

Please approach any Team Member for assistance. First Aid is available within the park.

Question 21

Are lockers available for rent?

Accepted Answer

Lockers are conveniently located throughout the park. Please note that charges apply. For luggage storage, you may wish to use the bigger lockers at the park entrance.

Question 22

I tried booking for a 2pm entry time slot but it was full. Can I book the 5pm time slot and come earlier instead?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 23

Are there charges to play these games?

Accepted Answer

Yes, the charges are SGD10 for 2 coupons and SGD20 for 5 coupons. Coupons are available for purchase onsite at the game booths.

Question 24

If I am a hotel guest of an RWS hotel, how do I purchase tickets to Universal Studios Singapore?

Accepted Answer

You may inquire with your hotel concierge or purchase your tickets from Guest Services or Ticketing Kiosks outside the park. As tickets are subject to availability, we encourage guests to make their bookings before arrival. Book tickets: https://www.rwsentosa.com/en/attractions/universal-studios-singapore

Question 25

I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

Accepted Answer

For tickets purchased online, please visit the Guest Services with the relevant credit/debit card and photo ID for verification.

Question 26

Am I allowed to re-enter Universal Studios Singapore, on the same day, after I have exited the park?

Accepted Answer

Your admission ticket is not valid for re-entry, and you will not be able to re-enter the park once you have exited. Tickets: https://www.rwsentosa.com/en/play/universal-studios-singapore/tickets

Question 27

Can I bring outside food into Universal Studios Singapore?

Accepted Answer

Outside food and drinks are not permitted into the park except baby food, formulas and food for guests with special dietary requirements. Bag checks will be conducted at the entrance. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and food carts inside the park.

Question 28

Am I guaranteed entry to Universal Studios Singapore if I have an e-ticket or advanced reservation for that day?

Accepted Answer

Yes. Our maximum daily capacity for the park is controlled at the point of ticket sales and reservations. As long as you have an advanced reservation confirmation slip or valid e-ticket, we will accommodate you.

Question 29

If I buy merchandise in the park, can you hold it for me?

Accepted Answer

Yes, we offer a complimentary Package Pick-Up service. You can shop at any retail outlet and cart in the park and pick up your packages before you leave. Please ask a team member for details.

Question 30

What should I wear to Universal Studios Singapore?

Accepted Answer

Comfortable clothes and shoes are recommended. You may wish to bring a spare set of clothes as you may get wet at select attractions. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the park. Lockers are available for storage (charges apply).

Question 31

How many guests can I register on behalf for the reservation? Is there a limit to the group size?

Accepted Answer

Guests are no longer required to make reservations prior to visiting any of our attractions from 1 April 2023 onwards. Changes to existing reservation will not be required. Please visit our attractions within the ticket validity dates and during our regular operating hours.

Question 32

Are there any gift shops in Universal Studios Singapore?

Accepted Answer

Retail shops are located both inside and outside Universal Studios Singapore.

Question 33

When do the Universal Studios Singapore character meet-and-greets appear for photo taking?

Accepted Answer

Meet & Greets timings differ and are only available on the day itself. Download the Universal Studios Singapore App for the Meet & Greets guide to plan your day.

Question 34

How do we play the game and win the prize(s)?

Accepted Answer

For Meteor Smash: Throw pouches to knock down all bottles (must be knocked completely off the pedestal). For Astronaut Tubs: Throw balls into the bucket (ball must remain in the bucket). For Cosmic Rings: Roll a ball into the valley (ball must stay in the valley). Game rules and regulations apply.

Question 35

Are coupons refundable?

Accepted Answer

We regret to inform you that all coupons sold are non-refundable, even in cases of inclement weather.

Question 36

What time do the game booths open and close?

Accepted Answer

The game booths will remain open throughout Universal Studios Singapore’s park operating hours and are subject to change without prior notice.

Question 37

Tell me more about the Game Booths located at Sci-fi City™ zone of Universal Studios Singapore.

Accepted Answer

The game booths are available at our Sci-fi City zone and provide a carnival game experience. Each booth has a distinct game concept: Meteor Smash, Astronaut Tubs and Cosmic Rings.

Question 38

Will Game Booths be closed during thunderstorms?

Accepted Answer

Game Booths may close temporarily in the event of lightning risk.

Question 39

Are there ATMs in Universal Studios Singapore?

Accepted Answer

ATMs are located outside our attractions, along The Forum Basement 1.

Question 40

Do I need to bring my NRIC/ID for verification on the day of visit?

Accepted Answer

Registered guests will need to present: (a) a confirmation email; and (b) for Singapore Resident tickets, a valid Republic of Singapore issued birth certificate/Photo National ID/Work Permit/Student Pass ID for entry.

Question 41

Are the attractions' tickets refundable?

Accepted Answer

Tickets sold are non-refundable and non-exchangeable, even in cases of inclement weather.

Question 42

Are my Universal Studios Singapore tickets transferable?

Accepted Answer

Tickets are not transferable and must be used by the same person throughout the day.

Question 43

Where can I purchase the Universal Express Pass?

Accepted Answer

Universal Express is available for purchase only after a ticket has been added to your cart, or onsite when you purchase your admission ticket.

Question 44

Are there extra charges for any of the attractions inside Universal Studios Singapore?

Accepted Answer

All attractions are included in your admission ticket, with the exception of any special ticketed events such as Halloween Horror Nights.

Question 45

Where can I buy tickets to Universal Studios Singapore?

Accepted Answer

You may purchase tickets from Guest Services or Ticketing Kiosks outside the park. As tickets are subject to availability, we encourage booking before arrival. Online booking: https://www.rwsentosa.com/en/attractions/universal-studios-singapore

Question 46

Is Universal Studios Singapore open every day?

Accepted Answer

Operating hours info: https://www.rwsentosa.com/en/attractions/universal-studios-singapore. Kindly note operating hours are subject to change without prior notice.

Question 47

Are there age, height or weight restrictions for the attractions in the theme park?

Accepted Answer

Please check the Universal Studios Singapore app for more information on height, weight and/or health restrictions. You may also enquire at the Guest Services counter located inside the park entrance.

Question 48

Are there any guided tours in Universal Studios Singapore?

Accepted Answer

Yes. VIP Experience details: https://www.rwsentosa.com/en/play/universal-studios-singapore/vip-experience. Enquiries: VIPExperience@RWSentosa.com

Question 49

Are baby strollers or wheelchairs available in Universal Studios Singapore?

Accepted Answer

Personal strollers and wheelchairs are welcome. Stroller and wheelchair rentals are available near the park entrance at a fee. Rented items can only be used within Universal Studios Singapore.

Question 50

Is it possible for parties and conventions to be held in the park?

Accepted Answer

Yes. Contact MICE Sales: mice@rwsentosa.com or submit a proposal request: https://www.rwsentosa.com/en/meetings/proposal-request

Question 51

Can I buy tickets on the day of my visit?

Accepted Answer

Yes, but tickets are subject to availability. Online booking: https://www.rwsentosa.com/en/attractions/universal-studios-singapore. It is advisable to check operating hours on the day of your visit.

Question 52

Can I bring my pets to the park?

Accepted Answer

Service animals for the visually impaired are welcome. Pets are not allowed within the premises.

Question 53

Are there photography restrictions within the park?

Accepted Answer

Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. Wedding photography enquiries: VIPExperience@RWSentosa.com

Question 54

I have lost an item. What should I do?

Accepted Answer

Please approach a Team Member at the location where you last left the item and ask for assistance. You can also visit the Guest Services counter to check for your item(s). Resorts World Sentosa and Universal Studios Singapore assume no responsibility for any lost, stolen or damaged articles.

Question 55

What are the preferred methods of payment inside Universal Studios Singapore?

Accepted Answer

Contactless payment is preferred. We accept cash, credit/debit cards, China Union Pay (CUP), Alipay, PayNow, RWS Gift Vouchers, Entertainment Vouchers, and Genting Vouchers. NETS is not accepted.

Question 56

Will I be refunded should Universal Studios Singapore be closed due to bad weather?

Accepted Answer

Tickets sold are non-refundable as Universal Studios Singapore does not close for inclement weather.

Question 57

Are there vegetarian dining options available in Universal Studios Singapore?

Accepted Answer

Yes, selected outlets offer vegetarian choice and/or healthy choices.

Question 58

Are there Halal-certified restaurants in Universal Studios Singapore?

Accepted Answer

Yes. Mel's Drive-In, Oasis Spice Café, Friar's Good Food and Goldilocks are halal certified. Park map: https://www.rwsentosa.com/en/play/universal-studios-singapore/park-map

Question 59

Are there any prayer rooms in Universal Studios Singapore?

Accepted Answer

The nearest prayer room is located between the Sci-fi City and Ancient Egypt zones.

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