• Lead and motivate a Food & Beverage (“F&B”) team to contribute effectively to achieving the outlet’s goals
• Ensure that guests enjoy memorable and exceptional experiences through innovative ideas for a strong guest recognition system/programme
• Achieve financial and budgetary goals (i.e. revenue, F&B cost, manpower cost, expenses, etc.)
• Monitor and collaborate with the Culinary team to achieve a healthy level of food cost, efficiency and/or profitability
• Ensure that guest areas are clean and comfortable
• Ensure that team members work in a safe, clean and organised environment
• Provide coaching and guidance to team members  and fulfil their training needs to cater to their future development

Requirements:

• Preferably a certificate in F&B/Hospitality Management
• Minimum 2 years’ experience at a managerial level, preferably in a 5-star hotel/Chinese restaurant
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills 
• Cheerful personality
• Able to work on a rotating shift, including on weekends and public holidays

• Supervise and train the team members in accordance to the service standards, ensure suggestive selling techniques are performed by all team members
• Assist in development of the wine list and ability to pair and suggest wine to guest and decanting of the wine
• Operate the cash register, compute the cash register and records total transactions on a daily basis
• Provide excellent guest engagement while serving food and beverage to the guest

Requirements:

• Possess certificate in F&B/Hospitality Management and WSET or its equivalent 
• Preferably 5 years’ experience in F&B Operations in hotel restaurants/fine dining restaurants
• Good interpersonal and communication skills with cheerful personality 
• Able to work on a rotating shift, including on weekends and public holidays

• Create a memorable experience for guests during special occasions
• Create and articulate menus to guests
• Host plus engage guests while serving food and beverages
• Serve food and beverages promptly in accordance with guests’ orders
• Offer wine-pairing suggestions to guests 
• Decant wine
• Process food orders, operate a cash register, replenish stocks, polish cutlery and complete other assigned tasks
• Interact with guests to provide a warm and memorable experience
• Ensure that all guests receive prompt and excellent service

Requirements:

• GCE O-Level certificate
• Min. 2 years’ experience at the supervisory level in hotels or fine-dining restaurants
• Good interpersonal and communication skills with a cheerful personality

• Welcome guests at the entrance and lead guests to tables
• Recommend menu items to guests and take their orders
• Help decant wine and provide wine service
• Process food orders and operate a cash register, replenish stocks, clean the restaurant and complete other assigned tasks
• Interact with guests to provide a warm and memorable experience
• Ensure that all guests receive prompt and excellent service 
• Ensure that all purchases are processed through proper procedures

Requirements:

• Preferably 1 year of experience in customer service
• Good interpersonal and communication skills with a cheerful personality
• Able to perform shift work including on weekends and public holidays

• Greet and serve guests in F&B outlets in accordance with SOPs to create an aRWSome guest experience
• Maintain an up-to-date working knowledge of the menu and daily specials
• Ensure that quality service is provided to guests

Requirements:

• Energetic and cheerful personality 
• Positive attitude  
• Good communication skills       

• Be responsible for general office management, secretarial, and administrative support to the outlet and the Management
• Schedule meetings, coordinate appointments, arrange travel and take minutes for the management
• Prepare service purchase requisition, service purchase order to vendors in accordance to our policy

Requirements:

• Minimum "O" level or its equivalent  
• Minimum 2 years’ experience in administrative duties, preferably in F&B industry
• Possess computer skills in Microsoft Office and Outlook
• Positive attitude and ability to work in a dynamic environment

• Oversee culinary operations in a Western/Asian restaurant 
• Manage the kitchen to optimise manning levels and comply with food hygiene standards as well as operating procedures
• Plan and implement initiatives on food-cost control and new menus to improve restaurant revenue
• Assist in training and developing the culinary team
• Meet QA scores based on Singapore Food Agency requirements
• Fulfil corporate administrative duties 
• Carry out any other duties as assigned by the Management

Requirements:

• Certificate in Culinary Skills / GCE 'O' level or its equivalent
• At least 5 years of experience in hotels or fine dining restaurants specializing in Western or Asian cuisine
• Knowledge in HACCP and proficient in Microsoft Office applications
• Good interpersonal, communication and supervisory skills
• 5 working days per week with the ability to work on weekends/ public holidays.

• Assist chefs in overseeing culinary operations, menu planning, inventory and food cost control
• Supervise, coach and motivate the culinary team 
• Ensure that the culinary team maintains the quality and standard of cooking whilst complying to health and safety standards
• Adhere to kitchen and hygiene standards
• Manage the progress of cooks
• Providing 100% outstanding service to satisfy all guests

Requirements:

• Certificate in Culinary Skills / GCE 'O'-Levels or the equivalent
• Minimum 4 years’ relevant experience in hotels or fine-dining restaurants, preferably in Asian cuisine
• Good interpersonal, communication and supervisory skills
• Knowledgeable in HACCP (Hazard Analysis and Critical Control Points) and proficient in Microsoft Office applications

• Set up workstations with required mise en place, tools, equipment and supplies according to standards
• Inspect the cleanliness and working condition of all tools, equipment plus supplies to ensure compliance with standards
• Check production schedule
• Establish priority items for the day
• Inform the Executive Chef of any supplies that need to be requisitioned for the day's tasks
• Transport supplies from the storeroom and stock in designated areas
• Fabricate meat, fish and fowl for menu items
• Ensure that the team complies with health and safety standards
• Assist in controlling inventory and managing stocks
• Maintain organisation, cleanliness and sanitation of work areas and equipment

Requirements:

• Certificate in Culinary Skills/GCE 'O'-Levels or equivalent
• Minimum 4 years’ experience in the F&B industry
• Candidates without the required education qualifications but with several years of experience in the hospitality/food services industry will be considered
• Good interpersonal communication and problem-solving skills
• Able to work independently or as a team in a fast-paced environment with minimum supervision
• Preferably with supervisory experience
• Good management of food cost and stock inventory
• Ability to work 5 days per week including on weekends or public holidays

• Assist the Chef de Partie in daily culinary operations in the kitchen
• Maintain all food preparation and service standards in a hygienic, safe and accident-free environment
• Maintain organisation, cleanliness and sanitation of work areas as well as equipment
• Providing 100% outstanding service to satisfy all guests

Requirements:

• Certificate in Culinary Skills or its equivalent
• Minimum 2 years of culinary experience
• Ability to work independently as well as in a team
• Possess good F&B product knowledge
• Ability to work 5 days per week including weekends and public holidays 

• Prepare and cook menu items according to the standards and plating guide specifications of the outlet
• Ensure that the kitchen area is clean and meets hygiene standards at all times
• Strictly maintain state sanitation/health regulations and hotel requirements
• Assist section chefs to meet daily operation needs

Requirements:

• Certificate in Culinary Skills or its equivalent
• Preferably 1 year of experience in the F&B industry 
• Ability to work independently as well as in a team
• Ability to work 5 days per week including weekends and public holidays 

• Lead and supervise the Stewarding Team effectively and efficiently on day-to-day stewarding operations
• Maintain a high level of hygiene and sanitation standard in all food processing facilities, kitchens and washing areas to RWS Quality Assurance Standards
• Conduct regular inventory check of operating equipment with proper record  
• Ensure all operating equipment are in working condition and follow up with order if repair/replacement is necessary
• Monitor staffing levels to ensure adequate amount of staff for business levels and functions

Requirements:

• Minimum 1-2 years supervisory experience in relevant field
• Knowledge in F&B Operations, Cleaning chemicals, Kitchens and service equipment
• Process in Food & Hygiene, Fire Safety compliance certifications are added advantage 
• Ability to perform shift work and work under pressure 

• Prepare and cook food according to recipes 
• Operate cooking equipment such as grills and deep-fat fryers
• Assist section chefs to meet daily operation needs
• Maintain personal hygiene as well as cleanliness of work areas and equipment

Requirements:

• Positive attitude  
• Passion in cooking
• Good communication skills

• Meet guests and oversee the Front-of-House areas including Reception and Concierge
• Assist the Assistant Front Office Manager in ensuring the smooth operation of Front Office Management and lead team members while on shift
• Assist the team in handling guests and their queries
• Work and coordinate with other departments to satisfy guest requests/complaints

Requirements:

• Minimum Diploma in Hospitality
• Minimum 2 years’ experience in a similar capacity in 5-star hotels
• Possess excellent communications, leadership and interpersonal skills
• Able to perform well independently and in a team

• Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximisation of revenue
• Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
• Initiate and maintain effective communication with guests as well as with other housekeeping departments
• Maintain a high standard of customer relations/customer service within the Guest Relations department

Requirements:

• Minimally a Diploma in Hospitality 
• Minimum of 3 years’ experience in a similar capacity
• Service oriented
• Possess good interpersonal and communication skills

• Check hotel guests in/out, professionally and efficiently to ensure a high level of guest satisfaction
• Maintain effective communication within the Front Office department and with other departments, especially Housekeeping, to ensure seamless experiences for all guests
• Attend to guest enquires and handle feedback
• Any other ad-hoc duties based on operational needs

Requirements:

• GCE `O'-Levels or its equivalent
• Good interpersonal skills with effective multi-tasking, time-management and problem-solving skills
• Warm and pleasant personality
• Ability to work on shifts, including on weekends and public holidays

• Responsible for taking care of all VIP guests in the hotels, offering exceptional personalised service of the highest level
• Work closely with the Butler Manager in monitoring the department, operating supplies and reducing wastage in an efficient manner
• Provide Butler skills that include table-side service, bar tending and household management
• Work closely with internal departments and external sources to satisfy guest requests

Requirements:

• Minimally a Diploma in Hotel Management or F&B
• Minimum 3 years’ experience in a similar capacity, in a 5-star F&B property
• Bilingual in English and Mandarin - proficiency in a 3rd language is preferred
• Ability to excel under stressful situations and tight time constraints 

• Conduct personal training/fitness classes and be comfortable with interacting with international guests/clients
• Contribute resources and ideas for recreational/fitness programs for guests of the resort
• Assist guests with proper instructions for the safe use of gym equipment when conducting personal training/fitness sessions
• Identify opportunities to improve guest experience at the gyms and pools, and generate interest in recreational programs offered
• Assist the Recreational Manager in the day-to-day operations of the hotel gyms and pools, including recreational programs to be conducted in these areas
• Maintain proper records of gym visitor logs 
• Work in collaboration with other stakeholders on the resort for maintenance/repair works of gyms and pools facilities and equipment where required
• Ensure compliance with all safety regulations of assigned tasks and ensure a clean and safe working environment with active participation in the company’s health and safety program
• Act as a catalyst for change and improvement in performance and quality
• Assess and recommend proper gym equipment and pool deck layout and maintenance of these areas
• Carry out other ad-hoc tasks as assigned

Requirements:

• Degree/Diploma in Sports Science and Management and/or valid Fitness Trainer Certification
• Possess a valid CPF/AED and Standard First-Aid Certification
• Possess good cross-cultural awareness/sensitivity and strong interpersonal skills with an international mindset to facilitate effective interactions with guests and internal stakeholders across diverse cultures and different levels of the organization
• Proficiency with the use of Microsoft Office tools
• A team player with strong business acumen, resourceful, results-driven and able to multi-task
• Adaptable to a fast-paced and dynamic work environment 
• Shift work and weekend/public holiday duties are expected

Responsibilities:

• Supervise daily work assignments, staff rosters and routine maintenance of the housekeeping attendants
• Ensure the highest level of cleanliness for the guests, rooms and public areas
• Ensure relevant guidance, training and coaching are given to the staff on duty
• Check on housekeeping supplies and stocks to ensure proper pars stocks
• Implement control measures to minimize errors and waste 
• Ensure the work place safety and health 

• Minimum GCE `O’ Level
• Minimum 3 years of housekeeping supervisory experience
• Possesses good leadership skills and basic knowledge of housekeeping of guestrooms and public areas
• Ability to impact and influence staff at all levels of organizations 

Responsibilities:

• Supervise daily work assignments, staff rosters and routine maintenance of the housekeeping attendants
• Ensure the highest level of cleanliness for the guests, rooms and public areas
  
• Ensure relevant guidance, training and coaching are given to the staff on duty
  
• Check on housekeeping supplies and stocks to ensure proper par stocks

Requirements:

• Minimum GCE O Level
• Minimum 2 years of housekeeping supervisory experience
  
• Possesses good leadership skills and basic knowledge of housekeeping of guestrooms
  
• Able to perform shift work, including working on weekends and public holidays

Responsibilities:

• Supervise daily work assignments, staff rosters and routine maintenance of the housekeeping attendants
• Ensure the highest level of cleanliness for the guests, rooms and public areas
• Ensure relevant guidance, training and coaching are given to the staff on duty
• Check on housekeeping supplies and stocks to ensure optimal stock level

Requirements:

• Minimum GCE `O’ Level
• Minimum 2 years of housekeeping supervisory experience
• Possesses good leadership skills and basic knowledge of housekeeping of guestrooms
• Ability to impact and influence staff at all levels of organizations

Responsibilities:

• Familiarise with the carrying out of policies, procedures and standards established by RWS
• Initiates and executes effective telephone communication for guests and other departments
• Manage office supplies and forms in an economically and operationally efficient manner
• Handles and records all `Lost & Found' items
• Keep working areas in a clean condition

Requirements:

• Minimum one year in administrative capacity
• Possesses leadership skill and able to make sound & independent decision
• Possesses good telephone etiquette and office administration knowledge
• Computer literate - MSOffice - MSWord & Excel

• Maintain the cleanliness of guest rooms, all assigned work areas and equipment
• Replenish guest amenities
• Attend to guests’ requests promptly
• Report room defects as well as lost-and-found items

Requirements:

• Minimally Primary education
• Prior experience in related roles is preferred
• Physical fitness and a sense of integrity
• Ability to work on shifts, including on weekends and public holidays

• Provides administrative support and duties to ensure efficient operations of Hotels
• Answers phone calls, schedules meetings and appointments and supports vendor visits
• Coordinates new team members' onboarding, procurement and payments of items and services required
• Completes operational requirements through scheduling system to ensure accurate and timely payroll to team members
• Provide operational support to the Front Office team, if and when required 

Requirements:

• Exhibits polite and professional communication via phone, e-mail, and in person
• At least 2 years' experience in performing administrative duties or in hospitality
• Computer literate and well-versed in Microsoft Office and office equipment
• Able to work shifts and weekends, if and when required

• Assist with the deployment of uniforms for Team Members in a timely and efficient manner 
• Attend to requests and queries of Team Members at the uniform service counters 
• Keep track of uniforms inventory levels  
• Assist in stock take exercise 
• Liaise with the seamstress and the laundry vendor to ensure that uniforms and laundry service requests are attended to promptly

Requirements:

• Minimum GCE `N` Level 
• A team player, flexible in job functions and perform other duties and responsibilities assigned, in order to meet business and departmental goals
• Able to endure long hours of standing/walking
• Able to perform shift work, including working on weekends and public holidays

Responsibilities:

• Support and work closely with the Limousine team to manage bookings received from internal and external guests
• Administer and assign jobs to chauffeurs through Limousine operating system, according to the requirements of reservations received from the guests
• Monitor the availability of the drivers to dispatch jobs effectively and increase productivity
• Allocation of vehicles to the chauffeurs according to guest request and requirement  
• Follow up on booking details with internal and external stakeholders to ensure accuracy of booking details and efficient limousine services to be rendered to the guests
• Provide assistance to the chauffeurs as and when required, such as language interpretation, accident handling and other limousine related matters

• Minimum GCE ‘O’ level and able to speak English and additional language/dialect will be an advantage
• Experience working in transportation or service and hospitality industry preferred 
• Excellent communication and interpersonal skills
• IT proficient, able to work with Microsoft Office applications and Google Maps
• A team player, flexible in job functions so as to meet business and departmental goals
• Able to perform shift work, including working on weekends and public holidays
• Able to multi-task and work well under pressure and fast paced environment

Responsibilities:

• Ferry guests to the desired destination via the shortest and swiftest route
  
• Be punctual for all driving assignments 15 minutes before the commencement of the job
  
• Perform checks on vehicles before driving to ensure the guest’s safety and provide a smooth and pleasant journey for arrivals and departures
  
• Ability to operate the GPS guidance system to identify destination routes
  
• Ensure all guest amenities in the vehicle are well replenished, such as mineral water, wet towels, etc.
  
• Attentive to guests’ comfort level and needs, such as vehicle air-conditioning temperature, music, serenity, stable driving and etc.
  
• Ensure the interior and exterior of the vehicle are clean, immaculate and odor free at all times
  
• Assist guests with luggage for both arrival and departure, including proper handling, tagging and delivering of luggage within the prescribed time standards

Requirements:

• Minimum GCE ‘O’ level and able to speak English and additional language/dialect will be an advantage
  
• Possess a valid Class 3 driving license with clean drivers’ track record preferred
  
• Must possess a valid Private Hire Vocational Driving License or Singapore Taxi Vocational License
  
• Experience working in a service and hospitality industry will be an advantage
  
• Familiar with Singapore roadmap, Hotel locations, places of interest, entertainment, F&B outlets and residential areas
  
• Physically fit to load and unload luggage 
  
• Able to perform shift work, including working on weekends and public holidays
  
• Able to multi-task and work well under pressure and fast paced environment

Responsibilities:

• Ensure smooth traffic flow and monitor carpark occupancy
• Execute carpark enforcement duties, include handling of penalties for non-compliance
• Provide transport-related services including reservation of carpark lot, verification and directing of event vehicle, buggy shuttle service, displaying of event signage, closure of lanes/ ramps, etc. 
• Attend to guest enquiries, timely incident reporting, prompt emergency response, tabulate valet data, queue management of taxi, public and staff bus and coach bay operations
• Provide assistance to our guests, include changing of punctured tyre, jumpstart of vehicle, carpark redemption and ensure smooth exit from the carpark

Requirements:

• Minimum GCE ‘O’ Level 
• Able to perform shift work, including weekends and public holidays
• Possess multi-tasking and time management skills
• Knowledge and experience in problem solving

• Handle and process incoming and outgoing calls
• Provide information to guests on enquiries with regards to the services in the resort
• Assist and follow up on calls, including coordination with different departments
• Ensure all calls are handled promptly and professionally
• Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests

Requirements:

• Minimum GCE 'N' Level
• Preferably with 1 to 2 years’ experience in Call Centre
• Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances
• Able to perform shift work, including working on weekends and public
• Proficiency in Chinese dialect to communicate fluently with Chinese guests

Responsibilities:

• Manage day-to-day operations pertaining to the areas of cleaning, waste management and pest control within the resort’s facilities
  
• Assist the manager to plan and implement the schedules and routines for cleaning, waste management and pest control operations
  
• Supervise and inspect the work performed by outsourced vendors, ensuring that contractual tasks are carried out in accordance to established standards and quality requirements
  
• Ensure that the department and outsourced vendors adhere to all safety policies and procedures as stipulated by the company and the government
  
• Prepare and disseminate daily reports, incident reports, and other reports as necessary
  
• Provide support during events and the special occasions that require additional attention in terms of cleaning and waste management

Requirements:

• Minimum GCE 'O' level with related experience in facilities management or the cleaning industry
• Minimum 2 years of supervisory experience in a customer service and/or cleaning-related industry
• Flexible with work scheduled on evenings, weekends and public holidays, based on operational needs
• Basic knowledge of housekeeping services, waste management or pest control
• Good interpersonal, communication and leadership skills to handle common enquiries or complaints from team members or vendors
• Ability to use basic Microsoft Office applications – Word, Excel and PowerPoint – to prepare reports

• Assist to condition fresh flowers and maintain flower shop cleanliness
• Assist to craft/arrange floral arrangements and bouquets (including but not limited to hand bouquets, table flowers plus centerpieces and hampers)
• Assist to prepare and pack fresh flower arrangements and other materials required for daily maintenance and floral set up (which includes preparing floral containers, required props, floral foams and floral carts for storage, refrigeration and delivery)
• Assist to deliver flower arrangements, and perform touch-up of flowers before arrangement or placement
• Assist to perform maintenance on a daily/routine basis or as required, to ensure good condition of flowers
• Follow instructions and complete tasks assigned by superiors

Requirements:

• Minimum of 1 to 3 years of floristry experience, with a Professional certification in floristry, horticulture, floral design, landscape architecture or other related fields
• Flexible with work scheduled on evenings, weekends and public holidays, based on operational needs
• Experience in working in a customer service or florist related industry will be an added advantage
• Able to work independently and as a team
• Love and passion for flower arrangements
• Great knowledge of a wide range of floral designs, flowers, foliage (along with their seasonal availability) and how long they will stay fresh will be added advantage
• Basic Microsoft Word, Excel and PowerPoint skills to generate reports for operational needs

• Work closely with Supervisor to ensure the cleanliness of the various Casino locations as assigned
• Ensure that safety and other regulatory requirements are complied with
• Provide great customer service to patrons
• Demonstrate a good working relationship with colleagues and staff from other departments
• Show honesty in every aspect of work including the handling of lost and found items

Requirements:

• With related experience in Cleaning Industry
• Flexible with scheduling which may include day, evening, weekends, public holidays and overnight
• Possesses basic knowledge of housekeeping services
• Excellent interpersonal communication skills
• Minimum 1 year of experience in a customer service and/or cleaning-related industry