Crew, Attractions Operations
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Responsibilities:
- Manage the safe operation of rides, shows and attractions.
- Assist guests with directions and information.
- Respond to guest situations and speak to large groups when required.
- Push down lap bars, lock down harnesses and ensure seat belts are securely fastened for guests.
- Ensure cleanliness and orderliness of work areas.
Requirements:
- GCE N/O/A Levels, ITE Certificate or Diploma.
- Operations experience is an advantage.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather
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Crew, Guest Experience & Ticketing |
Responsibilities:
- Ensure all redemptions, ticket sales and various department initiatives are performed in accordance with the defined procedures.
- Attend to guests’ feedback and render appropriate service recovery whenever applicable.
- Perform membership sales, processing and relationship duties at the various stations.
- Ensure cleanliness and orderliness of work areas, and perform administration duties as assigned.
- Interact with guests with a fun and cheerful disposition; disseminate information related to the park and rides.
Requirements:
- GCE N/O/A Levels, ITE Certificate or Diploma.
- Relevant experience in service role preferred; or equivalent combination of education and experience.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
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Crew, Park Ambassadors |
Responsibilities:
- Provide welcome admission experience at turnstiles and ensure guests have valid ticket types for admission into the parks.
- Deliver exceptional guest experience by assisting guests with park information and engaging them with fun activities.
- Ensure the show readiness of the parks.
- Perform various administrative duties and ad hoc assignments.
- Maintain the park cleanliness (including restrooms).
Requirements:
- GCE N/O/A Levels, ITE Certificate or Diploma.
- Those with secondary education and the right attitude will be considered.
- Service oriented and enjoys interacting with people.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
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Crew, VIP Tours |
Responsibilities:
- Plan and execute VIP tours for guests of Universal Studios Singapore (USS) and S.E.A. Aquarium (SEAA).
- Provide history and information to guests about the parks as well as the resort, including specifics related to attractions, facades, and show items.
- Interact with SEAA VIP and other SEAA programme guests by sharing knowledge about marine animals and their habitats.
- Work with other Business Units to ensure seamless transition during the tour including reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.
- Facilitate various themed public programmes including overnight camps where applicable.
Requirements:
- GCE N/O/A Levels, ITE Certificate or Diploma.
- Experience in service industry, passion to serve guests and some presentation skills will be an advantage.
- Must be proficient in English. Knowledge of a second language is preferred.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
- Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
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Costume Specialist |
Responsibilities:
- Monitor costumes and maintain/request for maintenance as appropriate (includes hand washing, dry cleaning etc).
- Handle day-to-day washing, drying and steam ironing of costume pieces and inner wear.
- Render costume issuance services to support Show Experience productions. Services include quick change, preset and standard wardrobe track duties.
- Provide team members with accurate information so as to facilitate informed maintenance or service decisions.
- Rectify and repair costumes, props and accessories as directed, to maintain the production quality of shows.
Requirements:
- Related experience in the following industries is preferred: theatrical, film or television.
- Good knowledge of costume etiquette including backstage and fitting protocols.
- Basic knowledge of laundry and the ability to execute and use commercial machines preferred.
- Proven knowledge in fabric handling and maintenance is preferred.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
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Costume Technician |
Responsibilities:
- Repair and modify costumes, props and accessories to maintain the production quality of shows.
- Provide team members with accurate information to facilitate proper maintenance and service decisions.
- Coach team members in equipment operations, dressing and handling.
- Assist Costume Manager in planning small-scale shows or events.
Requirements:
- Diploma or equivalent trade certification preferred.
- Minimum two years of related experience in the following industries is preferred: theatrical, film or television or theme park.
- Good knowledge of backstage etiquette, good painting techniques and carpentry skills.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
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Retail Associate |
Responsibilities
- Upsell merchandise to generate additional revenue.
- Promote merchandise and perform cashiering duties.
- Perform price tagging, stock taking, stock replenishment and housekeeping.
Requirements:
- GCE N/O/A Levels, ITE Certificate or Diploma.
- Possesses basic computer skills.
- Strong interpersonal and communication skills.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
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Star Guide |
Responsibilities:
- Oversee performers during sets to ensure their safety and well-being.
- Deliver exceptional guest experience by assisting guests with park information.
- Support Star Guide Supervisors and Stage Managers with daily venue management and coordination.
- Coach new team members on standard procedures and guidelines.
- Assist in the dressing up/down of performers, ensuring that the characters’ appearance adheres to IP standards.
Requirements:
- Diploma or relevant WSQ equivalent certification.
- Minimum two years of experience in the service industry.
- Those without prior experience is welcome to apply.
- Able to perform shift work, and willing to work during evenings, weekends and public holidays.
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Technician
(Audio, Sound, Lighting) |
Responsibilities:
- Assist in the supervision of set-up, tear down, transport and storage of technical equipment.
- Independently programme and operate one or more technical equipment and systems* during medium to large scale technical rehearsals, events and shows.
- Independently operate two additional technical equipment and systems* during small to medium scale technical rehearsals, events and shows.
- Maintain and carry out specialist repairs in ONE or more disciplines of equipment and systems as directed by the Supervisors and Managers.
- Ensure all aspects of RWS safety policies are strictly adhered to. Attend safety training courses and consistently adhere to workplace safety and health (WSH) guidelines.
- Generate show reports and assist in other duties when required.
Requirements:
- Candidate with Diploma or WSQ Equivalent: 1-2 years of related industry experience required.
- Candidate without Diploma or WSQ Equivalent: 3-4 years of related industry experience required.
- Willing to perform shift work and flexible to variations in working hours
* Entertainment equipment and systems include: Staging, Lighting, Sound, Audio-visual, Rigging, Show Control and Automation.
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Lifeguard / Aquatic Safety Assistant (Adventure Cove Waterpark) |
Responsibilities:
- Ensure the well-being and safety of our Guests & Team Members by providing a high standard of aquatic safety and exemplary guest services.
- Participate in regular in-service training to provide fun/friendly customer service experience and enforce the park’s policies, attractions safety rules and regulations.
- Interact with guests, disseminate information related to the park and rides.
- Operate and dispatch guests safely at various rides and slides.
- Assist in engaging guests during special events within the park from time to time, to provide memorable and fun customer service.
- Recognise and respond effectively in emergency situations to ensure that injuries/casualties are minimized and aid is promptly rendered.
Requirements:
- GCE N/O/A Levels or ITE Certificate
- Bronze Medallion and/or Lifesaving 123 certification.
- Valid CPR Certification.
- Good guest service and communication skills.
- Strong observational skills to proactively identify guest needs and monitor safety guidelines.
- Attentive and keen eye for surroundings to identify safety risk situations.
- Able to employ personal empowerment, empathy and creativity to resolve guest concerns or complaints.
- Able to perform shift work, and willing to work during weekends and public holidays.
- Required to occasionally lift and/or move objects/tools of varying weights.
- 1 year of operations experience preferred.
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