Responsibilities:

• Manage the safe operation of rides, shows and attractions.
  
• Assist guests with directions and information.
  
• Respond to guest situations and speak to large groups when required.
  
• Push down lap bars, lock down harnesses and ensure seat belts are securely fastened for guests.
  
• Ensure cleanliness and orderliness of work areas.
  
   

Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Operations experience is an advantage.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
  
   

Responsibilities:

• Ensure all redemptions, ticket sales and various department initiatives are performed in accordance with the defined procedures.
  
• Attend to guests’ feedback and render appropriate service recovery whenever applicable.
  
• Perform membership sales, processing and relationship duties at the various stations.
  
• Ensure cleanliness and orderliness of work areas, and perform administration duties as assigned.
  
• Interact with guests with a fun and cheerful disposition; disseminate information related to the park and rides.
  
   

Requirements: 

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Relevant experience in service role preferred; or equivalent combination of education and experience.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
  
   

Responsibilities:

• Provide welcome admission experience at turnstiles and ensure guests have valid ticket types for admission into the parks.
  
• Deliver exceptional guest experience by assisting guests with park information and engaging them with fun activities.
  
• Ensure the show readiness of the parks.
  
• Perform various administrative duties and ad hoc assignments.
  
• Maintain the park cleanliness (including restrooms).
  
   

Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Those with secondary education and the right attitude will be considered.
  
• Service oriented and enjoys interacting with people.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
  
   

Responsibilities:

• Provide exceptional guest service by observing safety protocol and upholding service standards.
  
• Inform guests of event activities and provide direction as needed.
  
• Assist with crowd management and event setup.
  
• Handle crowd control equipment before, during and after the event.
  
   

Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  
• Able to effectively present information and respond to questions from guests and colleagues.
  
• Able to interact and engage guest in a favorable manner in both positive and negative situations.
  
• Able to withstand extended walking and long standing when deployed. 
  
• Able to assist with some heavy lifting when needed.
  
• Able to perform shift work, and willing to work during evenings, weekends, public holidays and work in an outdoor environment.
  
   

Responsibilities:

• Plan and execute VIP tours for guests of Universal Studios Singapore (USS) and S.E.A. Aquarium (SEAA). 
  
• Provide history and information to guests about the parks as well as the resort, including specifics related to attractions, facades, and show items.
  
• Interact with SEAA VIP and other SEAA programme guests by sharing knowledge about marine animals and their habitats.
  
• Work with other Business Units to ensure seamless transition during the tour including reservations for show and/or restaurants, VIP access to attractions during the tour, and other tasks as assigned.
  
• Facilitate various themed public programmes including overnight camps where applicable.
  
   

Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Experience in service industry, passion to serve guests and some presentation skills will be an advantage.
  
• Must be proficient in English. Knowledge of a second language is preferred.  
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.
  
   

Responsibilities:

• Monitor costumes and maintain/request for maintenance as appropriate (includes hand washing, dry cleaning etc).
  
• Handle day-to-day washing, drying and steam ironing of costume pieces and inner wear.
  
• Render costume issuance services to support Show Experience productions. Services include quick change, preset and standard wardrobe track duties.
  
• Provide team members with accurate information so as to facilitate informed maintenance or service decisions.
  
• Rectify and repair costumes, props and accessories as directed, to maintain the production quality of shows.
  
   

Requirements:

• Related experience in the following industries is preferred: theatrical, film or television.
  
• Good knowledge of costume etiquette including backstage and fitting protocols.
  
• Basic knowledge of laundry and the ability to execute and use commercial machines preferred.
  
• Proven knowledge in fabric handling and maintenance is preferred.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
   

Responsibilities:

• Repair and modify costumes, props and accessories to maintain the production quality of shows.
  
• Provide team members with accurate information to facilitate proper maintenance and service decisions.
  
• Coach team members in equipment operations, dressing and handling.
  
• Assist Costume Manager in planning small-scale shows or events. 
  
   

Requirements:

• Diploma or equivalent trade certification preferred.
  
• Minimum two years of related experience in the following industries is preferred: theatrical, film or television or theme park.
  
• Good knowledge of backstage etiquette, good painting techniques and carpentry skills.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
   

Responsibilities

• Upsell merchandise to generate additional revenue.
  
• Promote merchandise and perform cashiering duties.
  
• Perform price tagging, stock taking, stock replenishment and housekeeping.
  
   

Requirements:

• GCE N/O/A Levels, ITE Certificate or Diploma.
  
• Possesses basic computer skills.
  
• Strong interpersonal and communication skills.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
   

Responsibilities:

• Oversee performers during sets to ensure their safety and well-being.
  
• Deliver exceptional guest experience by assisting guests with park information. 
  
• Support Star Guide Supervisors and Stage Managers with daily venue management and coordination.
  
• Coach new team members on standard procedures and guidelines.
  
• Assist in the dressing up/down of performers, ensuring that the characters’ appearance adheres to IP standards.
  
   

Requirements:

• Diploma or relevant WSQ equivalent certification.
  
• Minimum two years of experience in the service industry. 
  
• Those without prior experience is welcome to apply.
  
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
  
   

Responsibilities:

• Assist in the supervision of set-up, tear down, transport and storage of technical equipment.
  
• Independently programme and operate one or more technical equipment and systems* during medium to large scale technical rehearsals, events and shows.
  
• Independently operate two additional technical equipment and systems* during small to medium scale technical rehearsals, events and shows.
  
• Maintain and carry out specialist repairs in ONE or more disciplines of equipment and systems as directed by the Supervisors and Managers.
  
• Ensure all aspects of RWS safety policies are strictly adhered to.  Attend safety training courses and consistently adhere to workplace safety and health (WSH) guidelines.
  
• Generate show reports and assist in other duties when required.
  
  

Requirements:

• Candidate with Diploma or WSQ Equivalent: 1-2 years of related industry experience required.
  
• Candidate without Diploma or WSQ Equivalent: 3-4 years of related industry experience required.
  
• Willing to perform shift work and flexible to variations in working hours

Responsibilities:

• Ensure the well-being and safety of our Guests & Team Members by providing a high standard of aquatic safety and exemplary guest services.
  
• Participate in regular in-service training to provide fun/friendly customer service experience and enforce the park’s policies, attractions safety rules and regulations.
  
• Interact with guests, disseminate information related to the park and rides.
  
• Operate and dispatch guests safely at various rides and slides.
  
• Assist in engaging guests during special events within the park from time to time, to provide memorable and fun customer service.
  
• Recognise and respond effectively in emergency situations to ensure that injuries/casualties are minimized and aid is promptly rendered.
  
   

Requirements:

• GCE N/O/A Levels or ITE Certificate
  
• Bronze Medallion and/or Lifesaving 123 certification.
  
• Valid CPR Certification.
  
• Good guest service and communication skills.
  
• Strong observational skills to proactively identify guest needs and monitor safety guidelines.
  
• Attentive and keen eye for surroundings to identify safety risk situations.
  
• Able to employ personal empowerment, empathy and creativity to resolve guest concerns or complaints.
  
• Able to perform shift work, and willing to work during weekends and public holidays.
  
• Required to occasionally lift and/or move objects/tools of varying weights.
  
• 1 year of operations experience preferred.