Guest Services & Amenities
Explore the services and facilities available throughout the park. Plan ahead with information on accessibility, locations, and guest support for a smooth and enjoyable visit.
Guest Services
GUEST SERVICES
Enjoy a seamless day at Universal Studios Singapore with support available throughout your visit. From helpful information to on-the-ground assistance, our friendly Team Members are here to help you navigate the park with ease and make every moment more enjoyable.
Before Entry
Services provided:
- Park Admission Tickets Purchase
- Universal Express Purchase
- Season Pass Purchase and Upgrade
After Entry
Services provided:
- Birthday Package Benefits
- Lost and Found
- Powerbank Rental Services
- Goods & Service Tax Refunds
- Universal Express Purchase
- Season Pass Purchase and Upgrade
- Wheelchair and Stroller Rental
PACKAGE PICK-UP
Pick up Location: That’s A Wrap
See something you like but don’t want to carry it around all day?
Try our complimentary Package Pick-Up service, available at all retail outlets and carts within Universal Studios Singapore.
All purchases will be sent to That's A Wrap store, and ready for pickup 3 hours after the time of purchase (up to 3 hours before the park closes).
RENTALS
Rentals (On the left upon entry)
Make your visit more comfortable with stroller and wheelchair rentals, available on a first-come, first-served basis.
Designed to support families and guests with mobility needs, these services help you explore the park with ease and confidence.
Pick up a rental upon arrival and enjoy a smoother, more accessible experience throughout your day.
POWERBANK RENTALS
Guest Services
Beside The Lost World Game Booths
Keep your devices charged throughout the day with convenient power bank rentals.
Portable mobile phone chargers are available for rent at an additional cost, allowing you to stay connected, navigate the park and capture memorable moments without worrying about running out of battery during your visit.
DOWNLOAD THE UNIVERSAL STUDIOS SINGAPORE APP
Enhance your park visit by downloading the official app. Check attraction wait times, meet and greet schedules and show times at a glance.
Access ticket benefits and Season Pass details, navigate the park with ease, and receive timely updates and alerts, helping you plan your day efficiently and make the most of every moment.
Guest Amenities
BABY CENTER
Guest Services (On the left upon entry)
The Baby Center is a dedicated, family-friendly space designed to support guests with infants and young children. The center provides a range of facilities to make your visit more comfortable.
Facilities include:
- Private Nursing Rooms
- Changing Beds
- Kids’ Sitting Area
- Kids’ Feeding Chairs
- Hot Water Dispenser
LOCKERS
Beside VIP Reception
The Lost World
Ancient Egypt
Sci-Fi City
Keep your belongings secure with Rental Lockers conveniently located around Universal Studios Singapore. Store personal items or shopping purchases and enjoy a worry-free, hands-free day in the park.
Availability may vary by location.
PRAYER ROOMS
Ancient Egypt
Illumination’s Minion Land
For the comfort of our Muslim guests, Prayer Rooms are available at two locations in the park. Both locations offer clean, air-conditioned and separate prayer rooms for males and females with wudu (ablution) facilities. Prayer mats are provided.
Please note that prayer garments are not provided, and guests are kindly advised to bring their own.
DRYING PODS
Near Jurassic Park Rapids Adventure
After enjoying water-based attractions, freshen up at our Drying Pods, conveniently located near Jurassic Park Rapids Adventure. Designed to help guests dry off quickly and comfortably, the pods allow you to continue your day with greater ease after a splash-filled experience.
Availability is subject to demand.
For assistance, please approach a nearby Team Member.
SMOKING AREA
Behind Mel’s Drive-In
Behind Galactica Treats
Beside Mariner’s Market
Smoking is permitted only at designated Smoking Areas within Universal Studios Singapore. For the comfort of all guests, smoking is not allowed elsewhere in the park. Please dispose of cigarette waste responsibly.
Please approach a nearby Team Member if you require assistance locating a Smoking Area.
RESTROOMS
Clean, convenient restrooms are found in every zone for your comfort. All male and female facilities include diaper countertop stations, and every restroom features handicapped toilet cubicles to support accessibility.
In Sci-Fi City, a dedicated baby changing room offers extra family convenience. Thoughtfully designed for all ages and needs, our restrooms help make every visit enjoyable.