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安全管理対策:お客様の健康を守る

リゾート・ワールド・セントーサへのご来店を心よりお待ちしております。しかし、お客様の笑顔よりも私たちにとってさらに重要なのは、ここでの時間が思い出深いものであると共に安全であるということです。

シンガポール政府によって承認されているSGクリーン認証は、私たちが実施しているイニシアチブの証です。さらに、安全な入場、安全な体験、安全な環境を3つの原則として採用し、スクリーニングとコンタクト・トレーシングのシステム、セーフ・ディスタンシング・ルール、衛生状態の保護対策から必要なすべての安全対策、新しい洗浄技術と消毒プロトコルに準拠しているため、訪問中に安心してお過ごしいただけます。 

アトラクション、ホテル、食品・飲料販売店での体験において、安全を確保するための安全管理対策の詳細については、以下をお読みください。

SMM Attractions User Journey ECOM0500

 

1. Before you arrive
Learn about measures in place to ensure your safety below. Once you’ve decided on a date for your perfect getaway, book tickets for Universal Studios Singapore here, and S.E.A. Aquarium here.

If you’re holding the Annual or Season Pass or selected tickets, we require you to make a reservation for your visit here. This helps us ensure there’s space for everyone. 

Your safety remains our top priority and we request that you visit the park only after you receive a confirmation of your reservation.

2. When you’re entering the attraction
Keep your face mask on at all times throughout your experience. Expect mandatory temperature screenings before entry and check-in via TraceTogether-only SafeEntry. Now you’re ready to have a good time.

3. Once you’re inside
Please keep to a group of no more than the maximum allowed by current government restrictions and maintain physical distancing. Don’t worry, signages, floor markers and even Safe Distancing Ambassadors will offer friendly reminders.

4. Sanitise your hands often 
We have installed sanitising gel dispensers at various locations throughout the attraction for your convenience.

5. Getting a snack or a memento?
Pay the contactless way at all our F&B and retail counters and minimise contact with cash.

6. After a fun day
Remember to check out via TraceTogether-only SafeEntry as you leave to facilitate contact tracing, if necessary. See you again!

 

SMM Hotels User Journey ECOM0500

 

1. Before you arrive 
Know that we take your safety seriously. This is why we disinfect all incoming and outgoing items. We also disinfect public areas every 30 minutes. 

To help expedite your check-in process, please provide your passport identification details when you make your reservations.

In addition, we’d like to inform you that we’re certified SG Clean by the government. This is a testament of the safety initiatives that we’ve put into place for your benefit. 

2. As you arrive at the hotel
To protect everyone, we require you to check-in via TraceTogether-only SafeEntry and have your temperature taken at the hotel entrance.

We have implemented staggered check-ins for safe distancing, so it is compulsory to specify your preferred slots after making payment for your booking online. Please follow the check-in time assigned strictly.
 
Once you have checked in, you will receive your disinfected room key.

While at the reception, we’ll require you to maintain your physical distancing. Follow the guidelines on the signages and floor markers. 
 
Should you need them, hand sanitisers can be found in the lobby, reception area and lift landing. 

3. When you reach the room
You’ll be happy to know that rooms have all undergone 3-step disinfection. We’re even enhancing air purity in three steps: 600 air ionisers installed resort-wide generate virus-killing ions, HEPA (High-Efficiency Particulate Air) filters trap 95% of particles as small as 0.3 microns, and UV-C treatment kills viruses passing through its light rays. We also perform high-temperature laundering on all hotel linen. Feel free to rest without worries! 


4. After your wonderful stay
Remember to check out via TraceTogether-only SafeEntry as you leave to facilitate contact tracing, if necessary. We’ll also perform express check-out for you. We hope you’ll enjoy your stay!

SGクリーン - リゾート・ワールド・セントーサ

リゾート・ワールド・セントーサは、カジノ、ホテル、アトラクション、食品・飲料販売店、小売店、コンベンションセンターなど、リゾート全体でSGクリーン品質マークを授与されたたことを光栄に思います。
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