Terms and Conditions

General Terms and Conditions

  1. You hereby consent to RWS to collect, use and disclose your personal data acquired, for the following purposes in accordance with the Personal Data Protection Act 2012 and RWS’s data protection policy (available at RWS’s website
    a. processing and confirming your booking, including to contact you in relation to this booking;
    b. verifying your identity for the purposes of this booking;
    c. responding to, handling, and processing queries, requests and feedback from you in relation to this booking;
    d. processing payment or credit transactions for the booking;
    e. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority, related to this booking;
    f. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes related to this booking; and
    g. any other incidental business purposes related to or in connection with the above, related to this booking.
  2. Please note that all completed and confirmed attractions transactions CANNOT BE CANCELLED, REFUNDED OR ADMENDED under any circumstances. For Standard hotel bookings, refer to Hotel Reservation Standard Terms and Conditions.
  3. The redemption letter is not transferable and cannot be exchanged for cash.
  4. Resorts World Sentosa ("RWS") reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion.
  5. Resorts World Sentosa ("RWS") reserves the right to cancel or modify redemptions where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the redemptions contain or resulted from a mistake or error.
  6. Any resale of tickets/vouchers is strictly prohibited unless authorized in writing by RWS. RWS reserves the right to invalidate tickets/vouchers in connection with any fraudulent/unauthorized resale transaction, without refund or other compensation. Tickets/Vouchers only allows for a one (1) - time use only. If it is determined by RWS that there are multiple copies/usages of the ticket, usage of the ticket will be denied. In the event of any dispute, a final decision shall be made based on our electronic record.
  7. Other terms and conditions apply.