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Precautionary Measures in Response to COVID-19

We understand the many concerns and anxieties of our guests.

The health, safety and well-being of our guests and employees always remain our top priority.
 
Resorts World Sentosa has put in place precautionary measures across the integrated resort to ensure a safe and enjoyable environment for everyone. 
 
These measures fully complement and are in line with Singapore’s suite of comprehensive pre-emptive measures to limit transmission of the COVID-19.
 
Over and above, as a responsible industry leader in tourism and hospitality, we have rolled out several enhanced initiatives to protect everyone.  

These include: thermal scanners to carry out temperature screening for all visitors deployed at key entry points; increased frequency of cleaning, disinfection and sanitisation of guest touchpoints according to guidelines by the National Environment Agency; and hand sanitisers widely available across the entire resort.
 
We have made it mandatory for all RWS employees to take their temperatures twice daily.  Employees are instructed to defer all personal and business travel to Mainland China.  Those who have travelled to Mainland China in the last 14 days are placed on mandatory leave of absence for 14 days upon their return to Singapore. 

As we continue to closely monitor the developments, we would like to encourage all guests to remain calm and vigilant during this time, and adopt good personal hygiene practices.
  
We are working closely with the Ministry of Health on further measures to be taken and providing them with all necessary assistance.

Please be assured we are sparing no efforts to ensure you continue to have a safe and enjoyable experience at RWS.

For the latest updates, please refer to the Ministry of Health website.

 



FAQs

Q: Is it safe to visit your casino?

We are working closely with the Ministry of Health and assisting them on any necessary contact tracing of guests and employees.  You have our assurance that all areas and touchpoints in the casino have undergone deep cleaning, thorough disinfection and comprehensive sanitisation.  We are also closely monitoring the health of all our employees including twice daily temperature checks.  

Q: What can I do to protect myself when visiting RWS?

The Ministry of Health has encouraged members of public to remain vigilant and to adopt good personal hygiene practices.  For example, wash your hands frequently with soap and avoid touching your face with your hands.  Wear a mask only if you display respiratory symptoms such as fever, cough or runny nose.  You can read this article “What you can do to protect yourself from the 2019 COVID-19” for more information. 

Q: Are RWS staff allowed to wear masks?


Government advisory is clear that masks are not required for healthy individuals.  Masks should be worn by individuals displaying respiratory symptoms such as fever, cough or runny nose to prevent transmission to others.  Employees have been briefed to carefully monitor their health, and see a doctor immediately if unwell and not report for work.

Yes, masks are certainly available to our frontline employees for their use, if needed, or to hand out to guests who require them.  Personal hygiene and being socially responsible are more critical in preventing transmission.  You can read this article “Masking up: how and when you should do it” to understand more about wearing of masks.

Q: What do I do if I feel unwell when visiting or staying at RWS?

Guests who feel unwell should immediately approach any of our frontline employees or hotel front desk for assistance.  Our employees will arrange for you to seek medical attention.

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