ANNOUNCEMENT

 

The Multi-Ministry Taskforce has announced a set of elevated safe distancing measures to pre-empt the trend of increasing local transmission of COVID-19.  Aside from those providing essential services, most businesses are required to cease operations from 7 April 2020 until 4 May 2020. 
 
Resorts World Sentosa (RWS) fully supports this latest round of measures and will temporarily suspend all guest offerings including Universal Studios Singapore, S.E.A. Aquarium, Adventure Cove Waterpark and Dolphin Island, and casino from Monday, 6 April 2020 until Monday, 4 May 2020 in line with the Singapore Government’s directives.  
 
Only selected restaurants and food and beverage outlets, which can support necessary daily living needs of residents, will remain open for takeaway.  These include Malaysian Food Street, Pizzeria, Osia Steak and Seafood Grill, and Feng Shui Inn. 
 
Existing hotel guests already checked into our rooms will continue staying with us. We seek the understanding of guests that all reservations for room stays from 7 April 2020 to 4 May 2020 will be cancelled and fully refunded. 
 
We will provide guests, who have purchased tickets to our attractions, made reservations at our restaurants or hotel bookings, with full support and assistance.  Guests with any queries and concerns can reach out to us at enquiries@rwsentosa.com   
 
We greatly value our team members and our priority is to ensure their job security.  The jobs of all our team members are not affected and they continue to be employed during this period.   
 
RWS stands united with Singapore in its fight against the COVID-19 pandemic.  When this challenging and difficult period is over, RWS will emerge stronger and more resilient.  We look forward to the time when we welcome our guests again from all over the world to enjoy the signature and award-winning RWS experience. 

 

FAQs


Q: I’ve already purchased tickets / made a reservation at a hotel or F&B outlet for those dates, what do I do now?

 

We will provide guests, who have purchased tickets to our attractions, made reservations at our restaurants or hotel bookings, with full support and assistance. Guests with any queries and concerns can reach out to us at enquiries@rwsentosa.com
 
Q: I’m currently staying at your hotel, will I need to move?

 

Existing hotel guests already checked into our rooms will continue staying with us. We seek the understanding of guests that all reservations for room stays from 7 April 2020 to 4 May 2020 will be cancelled and fully refunded.

 

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