ANNOUNCEMENT

 

The Multi-Ministry Taskforce has directed more steps to be taken to further reduce transmission of COVID-19 including extension of the circuit breaker period until 1 June 2020. 
 
Resorts World Sentosa (RWS) fully supports this latest round of measures and will temporarily suspend all guest offerings including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island, and casino until Monday, 1 June 2020 in line with the Singapore Government’s directives.  Adventure Cove Waterpark will remain closed until further notice for enhancement and upgrading works, following the circuit breaker extension.  
 
Malaysian Food Street will remain open for takeaways. 
 
Existing hotel guests already checked into our rooms will continue staying with us.
 
We will provide guests, who have purchased tickets to our attractions, made reservations at our restaurants or hotel bookings, with full support and assistance.  Guests with any queries and concerns can reach out to us at enquiries@rwsentosa.com   
 
We greatly value our team members and our priority is to ensure their job security.  The jobs of all our team members are not affected and they continue to be employed during this period.   
 
RWS stands united with Singapore in its fight against the COVID-19 pandemic.  When this challenging and difficult period is over, RWS will emerge stronger and more resilient.  We look forward to the time when we welcome our guests again from all over the world to enjoy the signature and award-winning RWS experience. 

 

FAQs

 

Attractions

  

Q: Can I get a refund of my ticket as your attraction is closed?

 

Your tickets purchased are non-refundable. However, we are happy to assist to change your tickets for visit at a later date. Please contact us at: enquiries@rwsentosa.com or feedback@rwsentosa.com

 

Q: My Annual and Season Pass is expiring. Can I still renew my pass?

 

For passes expired or expiring during this period, we are pleased to inform you that the renewal rates will be extended to you accordingly when we re-open. 

 

Q: I was previously informed that my Annual Pass for Adventure Cove Waterpark will be extended by six weeks. Will I get a further extension as the attraction remains closed? 

 

We are closely monitoring the situation based on the progressive easing of circuit breaker measures from 2 June 2020 and will continue to review how we can provide assistance to our members and guests.

 

Q: I received an email informing me that my Annual Pass for Adventure Cove Waterpark will be extended by another 6 weeks. How do I process this?

 

If you have received an email from us regarding the six-week extension for your Annual Pass, you may proceed to the Guest Services Counter when we re-open.

 

Q: I am an Annual or Season Pass Holder and wonder if there is any compensation?

 

We note your concerns regarding your Annual or Season Passes. We are closely monitoring the situation based on the progressive easing of circuit breaker measures from 2 June 2020 and will update members on the status of their passes, as appropriate.

 

Q: I received an email / SMS to collect my Annual and Season Pass within one month. Can I still come and collect it? 

 

For collection of Annual and Season Passes, you may proceed to our Guest Services Counter when we re-open.  

 

Q: I have sent in an application to process my Annual or Season Pass. When is it ready for collection?  

 

Once your application is processed, you will receive an email from us with the collection details. You may then proceed to our Guest Services Counter when we re-open.  

 

Q: When I wanted to process my Annual or Season Pass, I was given a membership processing slip and advised to come back within one month. What should I do now?  

 

Not to worry, if you have been issued with the membership processing slip, you may approach our Guest Services Counter within one month when the park re-opens to process your pass. Alternatively, if you would like us to assist to process it electronically, please contact us at feedback@rwsentosa.com 

 
 

Hotels

 

Q: When will your hotels re-open?

 

Our hotels will remain closed until further notice in view of the gradual easing of circuit breaker measures from June 2.  If you have enquiries about your hotel bookings or any hotel-related queries, please contact us at: enquiries@rwsentosa.com

 

 

Restaurants

 

Q: I have made a reservation at one of the restaurants in Resorts World Sentosa, what do I do now?

 

Our Dining Reservations team will contact you regarding your reservation.

 

Q: Which of the restaurants in Resorts World Sentosa offer takeaways and deliveries?

 

Malaysian Food Street offers takeaways (self pick-up) and delivery via foodpanda – View Menu
You may call our Hotline at 8140 7228 to place your order from 11am – 8.30pm. Alternatively, you may walk-in to place your order from 11am (last order at 8.30pm). 

 
 

SG Clean

 

Resorts World Sentosa is honoured to be awarded the SG Clean quality mark across our resort, including the casino, hotels, attractions, F&B and retail outlets and convention centre. The SG Clean quality mark highlights our commitment to safeguard the well-being of our guests and team members, by adhering to the National Environment Agency’s new benchmark of sector-specific sanitation and hygiene checklists.

For more information, please visit www.sgclean.gov.sg 

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