Help and Support

We are here to help. Find answers to some of the most frequently asked questions about our attractions, hotels, restaurants and more in Resorts World Sentosa or retrieve details on your hotel reservation.

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General Enquiries

18 questions

General Enquiries

18 questions

What is the ticket price of the attractions of RWS?

Please visit our website for updates on ticket price.
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I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket via www.rwsentosa.com, please visit Guest Services located at the entrance of the respective park so that your unused ticket can be reprinted. You will be required to present the credit/debit card used for the purchase and a photo identification card for verification.
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Are the attraction's tickets refundable?

We regret that tickets sold are non-refundable and non-exchangeable, even in cases of inclement weather. For dolphin island ticket,rescheduling will be subjected to programs availability. No shows are charged 100% of their reservation amount.
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I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket via www.rwsentosa.com, please visit Guest Services located at the entrace of the respective park so that your unused ticket can be reprinted. You will be required to present the credit/debit card used for the purchase and a photo identification card for verification.
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Where can I purchase tickets for other attractions in Sentosa?

Please visit www.sentosa.com.sg for full details of the attractions available in Sentosa Island and to purchase the tickets.
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Are there prayer rooms in the park?

The nearest prayer room is inside Universal Studios Singapore, between Sci-Fi City and Ancient Egypt zones (theme park admission ticket required for access). This facility is temporary closed till further notice.
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Are there ATMS where I can withdraw money using the card issued from my country?

Yes, there are ATM machines available in the Resort.
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Is there a nursing room at the attractions area?

Yes. there is. Please approach our friendly staffs for the exact location.
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I have lost an item within the attraction of RWS. What should I do?

Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services Counters and enquire about your lost item(s). Resorts World Sentosa assume no responsibility for any lost, stolen or damaged articles.
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Is there money changer available in the attractions area?

There is a money changer located inside That's A Wrap store at the entrance of Universal Studios Singapore. Alternatively, you may visit the money changer located at Basement 1, Forum which operates daily from 10am to 7pm.
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Is it raining now in Resorts World Sentosa/Sentosa?

Please click  here for the weather forecast.
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Are there ATMs in the attraction of RWS?

Automated Teller Machines (ATMs) are located outside our attractions, along The Forum Basement 1. Please ask any Resorts World Sentosa Team Member for more information.
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What payment types are accepted at RWS?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS*, ALIPAY, China Union Pay (CUP), RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars. The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX). *NETS is not accepted at selected RWS dining establishments.
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Can I bring pets or animals into the attractions of RWS?

No pets or animals are allowed inside the attractions, with the exception of service animals for guests with disabilities. Please note that while service animals are permitted inside the Waterpark, they are not permitted to enter any of the water attractions or play areas.
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Is there a clinic available in Resorts World Sentosa?

Yes. It is located at B2-01, under the Shenton Medical Group. The clinic operates from 9:00am -1:00pm and 2:00pm - 6:00pm
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Is there a bank in Resorts World Sentosa?

No, the nearest bank branch is located at Vivo City.
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Is there any money changer in Resorts World?

Yes, there is a money changer located at Basement 1, The Forum which operates daily from 10am to 7pm.
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Is ESPA still open at RWS?

ESPA has ceased operations at Resorts World Sentosa.
We will be offering refunds for ESPA memberships and gift vouchers. Please contact us at espa@rwsentosa.com and we will get in touch with you.
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Getting here

35 questions

Getting here

35 questions

How can I get to Resorts World Sentosa?

There are various mode of  transportation to Resorts World Sentosa. Guests can travel by bus, car, foot and train.
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Is carpark free?

Any shuttle bus to take to RWS?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
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What is your carpark charges?

Updated carpark rates as of 1 July 2020 – Please note that rates are subject to change without prior notice.

Carpark Charges
Monday - Thursday (excludes Public Holidays)
12am to 11:59pm: $6 per entry

Friday/Saturday/Sunday/Public Holiday
12am to 11.59pm: $9 per entry

Valet Service Charges
SGD3 service fee per vehicle (excludes prevailing parking charges)
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How to take the monorail to RWS?

By Sentosa Express: Board at Sentosa Station, Level 3 @Vivo City (lobby L) Board the Sentosa Express from Sentosa Station at $4 per person and alight at the next stop, Resorts World Station. Pre-arrival guests who has yet to check in (has yet to register) and coming to Resorts World via Sentosa Express can enjoy the complimentary ride for the first time by showing a copy of the RWS hotel confirmation at the ticketing counter, Level 3 Vivo City (Lobby L) Sentosa staff will then admit the number of guests depending on the room type stated in the confirmation letter. However, a maximum of 4 guests only are allowed per letter. Both hardcopy and softcopy confirmation letters are accepted.
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Is there complimentary parking for attraction guests?

No, there is no complimentary parking for visiting attraction of RWS.
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Where to drop off if I take a cab to RWS?

By Taxi: If entering via RWS B1 main drop off point, only prevailing taxi charges apply. If entering via Sentosa Gantry, Sentosa island admission and taxi charges apply. All guests departing from RWS will be required to pay an additional surcharge of S$3.00
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Where can I take the cable car to RWS?

By Cable Car: Guest can take the cable car from Mount Faber or Harbour Front station and alight at Merlion Station, guests can walk over by crossing the bridge from the Merlion/KFC that will lead them to Hotel Michael. Availability: Daily, 08:45am (first cable car) 9:30pm (last cable car) Fare: visit  here
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How to get to RWS from the airport on the train?

Yes, you can board the train from Changi Airport station which is located in between Terminal 2 and 3. Transfer at Tanah Merah Station, and take take the train that is heading towards Joo Koon to get to Outram Park Station. Change to the North East Line and alight at Harbourfront Station. You can then hop on to RWS8 bus at $1 per person or Sentosa Express at $4 per person.
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Where to board the bus to RWS?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
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What are the parking charges if I were to park at Resorts World Sentosa?

Updated carpark rates as of 1 July 2020 – Please note that rates are subject to change without prior notice.

Carpark Charges
Monday - Thursday (excludes Public Holidays)
12am to 11:59pm: $6 per entry

Friday/Saturday/Sunday/Public Holiday
12am to 11.59pm: $9 per entry

Valet Service Charges
SGD3 service fee per vehicle (excludes prevailing parking charges)
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Will I get free parking if I am staying in RWS?

All in-house guests staying at Resorts World Sentosa will be entitle to 1 complimentary Carpark coupon per room per night for one time exit.
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Is there a free shuttle service to Changi Airport?

No. Limo service are available at a charge. You may take a taxi, the MRT or other share-ride services to the airport.
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Is complimentary carpark coupons available?

Is there any shuttle service from the hotels to VivoCity?

You may board the complimentary RWS8 shuttle bus to VivoCity located at The Forum B1 car park. *There is a charge for all hotel guests using RWS8 from VivoCity to RWS. There's also a Sentosa Express service available to VivoCity. You may approach the Concierge for direction to Waterfront station.
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Is there any complimentary pass for transportation that I can obtain for me to use during my stay there?

All in-house guests are entitled to complimentary Sentosa Express Passes from the individual hotel concierge. The number of tickets issued will be based on the number of registered guests as stated on the hotel confirmation letter. The Sentosa Passes can be used for Sentosa Express, waiver of Sentosa gantry (via the extreme left lane)
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How to drive into rws?

By Car: If entering via RWS B1 carpark, prevailing carpark charges applies.if entering via Sentosa Gantry, Sentosa island gantry admission and carpark charges apply. Should you will be staying with us at any of the hotels in RWS, please present the confirmation letter issued by RWS at the Sentosa gantry to get waiver off the gantry charges. Both hardcopy and softcopy confirmation letters are accepted.
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Where can I park at Resorts World Sentosa?

Hotel Michael & Crocksfords Tower - East Carpark Festive Hotel , Hard Rock Hotel & Equarius Hotel/Beach Villa - West Carpark Genting Hotel Jurong - Basement 1
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Can I use share-ride services such as Grab?

Yes. Book these services via their respective apps and indicate pickup point at the respective hotel lobby.
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Can I walk into rws?

By Foot: Sentosa Boardwalk Start: Vivocity (Outside Lobby F, Level 1 / End: RWS Waterfront Availability: Daily, 24 Hours Fare: FREE Entry until further notice.
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How do I get to RWS from Changi Airport?

There are  various ways to get to Resorts World Sentosa. You may travel by train, taxi or car.
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How can I book a taxi?

Please call Concierge for assistance.
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Do you provide free shuttle for guests staying in Genting Hotel Jurong who wish to visit Resorts World?

Yes, only tourists (Genting Hotel Jurong In-house guests) are allowed to board the shuttle bus to and from Genting hotel jurong. Before boarding, guests have to present key card sleeve with valid check in/check-out date. Each room key card packet permits 4 accompanying guests whom must be only tourists to board the shuttle bus. Total 5 including the registered guest.
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Do you offer complimentary parking when I dine at your restaurants?

Can I park my motorbike at Genting Hotel Jurong?

Guests may park their motorbikes at the designated parking lots. Motorcycles Charges: Monday - Sunday & Public Holiday $5 per 24 hours block Should guest exit and comes back, it's considered as a new block/charge.
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Can someone park my car for me at Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaialble at $3 service fee per vehicle excluding of carpark charges.
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Can I park my motorbike at Resorts World or Sentosa Carpark?

Motorbikes are not allowed into Sentosa Island and the nearest carpark will be at Vivo City.
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Will I get free parking if I am staying in Genting Hotel Jurong?

All Singapore registered cars will have to pay for parking at Genting Hotel Jurong. This will be applicable for all guests. Guests with Malaysia registered cars may receive 2 complimentary car park coupons (per room per day)
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Do RWS provide limousine transfers?

Airport/limousine Transfers are available for Resorts World Sentosa hotel guests and is chargeable as follow: BMW 740Li at $98nett per transfer Toyotal Alphard at $108nett per transfer Mercedes Benz VITO at $108nett per transfer 13 seater combi at $108nett per transfer
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What is the maximum height limit for Resorts World Sentosa Carpark?

The maximum height limit for Resorts World Sentosa Carpark is 2.5M
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Can someone park my car for me at Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
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Is there Valet Service in Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaiable at $3 service fee per vehicle excluding of carpark charges.
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What are the parking charges if I were to park at Genting Hotel Jurong?

Weekdays (Monday - Thursday, Except Public Holiday): $3 per hour from 7am - 7am Maximum Charges of $25 Weekends (Friday, Saturday, Sunday & Public Holiday): $4 per hour from 7am - 7am Maximum Charges of $25
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Is there Valet Service in Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
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What is the maximum height limit for Genting Hotel Jurong Carpark?

The maximum height limit for Genting Hotel Jurong Carpark is 2.05M
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Events & Shows

20 questions

Events & Shows

20 questions

I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?

You may book specific areas for the event. Let our Certified Meeting Professionals help you customise your event. Email us at MICE@rwsentosa.com.
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What is Fountain Of Good Fortune?

The Fountain of Good Fortune is a choreographed water show with music and some visual effects being projected on the water. The water show synopsis for the Forum Water Feature are as follows, 1. Circle of Life (Wonders of Water Cycle – scientific, interesting facts of water, educational) From liquid, to solid, to vapor – the water cycle is the epitome symbol for metamorphosis and philosophical recycling. 2. Pursuit of Excellence (Adrenaline Rush – modern, fast-paced, lifestyle) Dance is a universal language of life that proves excellence in power and endurance of humankind. It embodies the discipline of focus and beauty in a physical realm of movements. 3. Peace and Harmony (Balancing Nature of Marine Life – vast oceans, breath-taking, phenomenal, mysterious) Oceans have a universal undertone of mystery and purity. A large proportion of all life on Earth exists in the oceans, with many marine habitats and life forms yet to be discovered. It is becoming understood that marine life helps determine and balance the very nature of our planet.
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Where can I hold events and functions in Resorts World Sentosa?

The award-winning Resorts World Sentosa presents unique and flexible meeting spaces, and offers innovative and versatile venues for intimate or large events.  Besides the function spaces in Resorts World Convention Centre, Hard Rock Hotel and Equarius Hotel, RWS’ suite of attractions and dining functions offer meetings with a twist. Contact our Certified Meeting Professionals at MICE@rwsentosa.com.
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What events and functions can I hold in Resorts World Sentosa?

Weddings, seminars, concerts, dinner & dances, parties, meetings, social networking even team building events, our team is here to help make it happen. Contact our Certified Meeting Professionals at MICE@rwsentosa.com.
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I'm looking at organising a concert. Is there a suitable space?

For concerts, consider The Coliseum, located at Hard Rock Hotel Singapore. It offers a flexible open space for concerts and special events. The space is sheltered and can hosts 1000 seats. Drop our MICE team an email MICE@rwsentosa.com for more details.
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Can I rent only part of the ballroom?

The column-free Resorts World Ballroom can be divided into three smaller ballrooms or nine halls for multiple break-out sessions. For more information, contact our Certified Meeting Professionals at MICE@rwsentosa.com
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How many people can Resorts World Ballroom accomodate?

The highly-customisable ballroom can be repurposed to meet your needs. Theatre-style capacity: 6,500 persons Classroom-style capacity: 3,000 persons Banquet-style capacity: 4,000 persons For more information, contact our Certified Meeting Professionals at MICE@rwsentosa.com
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Where can I hold events and functions in Genting Hotel Jurong?

Genting Hotel Jurong offers the Genting Ballroom capacity of 330 pax) and 5 meeting rooms (4 of which have natural daylight). Contact our Certified Meeting Professionals at MICE@rwsentosa.com
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Where can I get the information of shows that's happening in Resorts World?

For shows and events happening in Resorts World Sentosa, please visit shows & events.
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Are there free-standing concerts in the Coliseum?

Yes. The Coliseum is a suitable venue for free-standing concerts.
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Do we need tickets to watch the Fountain Of Good Fortune?

Admission is Free
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Where can I purchase tickets for shows held at Resorts World Ballroom or The Coliseum?

Tickets to shows at these venues are available at the Box Office (Besides RWS Invites Concierge at The Forum, Level B1) or at any SISTIC counters in Singapore. 
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Where and when is the Fountain Of Good Fortune held?

Mondays to Thursdays - 12noon till 8pm Fridays to Sundays including Eve of Public Holidays and Public Holidays - 12noon till 1045pm at Basement 1, Forum.
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Are there lockers that I can use near Resorts World Ballroom?

The nearest lockers are located at The Forum B1, near Toastbox.
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How long is the duration of the Fountain Of Good Fortune?

It runs 5 to 15 minutes water shows daily at half-hour intervals
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Is the Fountain Of Good Fortune indoor or outdoor?

Fountain of good fortune is located at Basement 1, Forum
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Where is the Resorts World Ballroom location?

If you are driving, head towards B1 West Car Park and park in the green zone. Take the nearby escalator down. For hotel guests, head towards the Resorts World Convention Centre, located in between Hard Rock Hotel Singapore and Festive Hotel.
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What will we be expecting during the Fountain Of Good Fortune?

Water, music and some visual affects being projected on the water
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I would like to host a private event at your restaurant, who may I contact?

We are pleased to host your event at Resorts World Sentosa (RWS) and recommend restaurants that can suit your event needs. Simply submit your booking request via our  dining reservation form and our friendly representatives will reach out to you within the next 48 hours to assist you.
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What is the size of genting hotel jurong ballroom?

Genting Hotel Jurong has the Genting Ballroom (fits up to 330 persons) and 5 meeting rooms (4 of which has natural daylight). Drop our MICE team an email at MICE@rwsentosa.com
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Food & Beverage

81 questions

Food & Beverage

81 questions

Where can I have breakfast in Resorts World Sentosa?

Appended below are the restaurants at Resorts World Sentosa (resort) and Genting Hotel Jurong that serves breakfast, - Pizzeria at Hotel Michael Lobby -  Festive Café at Genting Hotel Jurong Lobby. Amongst the options available, Pizzeria serves Breakfast daily from 7.30am to 10.30am, for both our hotel guests as well as walk-in guests. In Genting Hotel Jurong, hotel guests can head to Festive Cafe for breakfast from 6.30am to 10am.
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Are local food / hawker fares available in the Resort?

Local food and hawker fares are served at Malaysian Food Street, located next to Universal Studios Singapore. It is open daily. A mix of dining options, including local Singapore food, is also available at The Forum.
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Can I bring my own cake to celebrate at any restaurants at Resorts World Sentosa?

No outside food is allowed in any of the restaurants. But if you are celebrating a birthday, we welcome you to bring your own cake to the restaurant, please notify the restaurant in advance.
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How to make a reservation

Are there vegetarian dining options available in the park?

Yes, our select outlets offer vegetarian choice and/or healthy choices.
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I am celebrating a special occasion, can the restaurant arrange something special?

We are glad to announce Resorts World Sentosa (RWS) as a birthday capital of Singapore! Simply make a reservation online  here and sign up to be an RWS Invites member to enjoy birthday perks at our participating restaurants. Other  terms & Conditions apply. We are also happy to create special memories for other occasions, simply highlight these requests in when making your reservation. We endeavour to accommodate to such requests to the best of our ability.
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Do you have special dietary menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly or our dining reservations team at dining@rwsentosa.com. You may also indicate on your booking reservation under "special request".
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What is TungLok Heen operating hours?

 TungLok Heen operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Where can I get Halal certified food options in Resorts World Sentosa?

Halal-certified options are available at the Malaysian Food Street (Nasi Lemak, Roti Canai & Nasi Briyani) and at The Forum (with outlets such as Krispy Crème, McDonalds, Texas Chicken, Streats Asian Café). There are also many Halal-certified restaurants within Universal Studios Singapore. No Pork No Lard menus may also be catered at our other restaurants upon request.
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Which restaurants has a child policy?

Child age is define from 4yrs old to 12yrs.
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Are there fast food restaurants in Resorts World Sentosa?

Fast food restaurants such as McDonald's and Texas Chicken can be found at The Forum, Level B1. Outlets serving burgers and pizzas are also available inside Universal Studios Singapore.
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Are buffets served in the Resort?

In view of the current Covid-19 situation and to align with government guidelines, buffets are unavailable. 
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Where can I find Indian Vegetarian food in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
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What is the dress code at Ocean?

For more dress code policy, visit  ocean
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Are walk-ins welcome at your restaurants? Must there always be a reservation?

Walk-ins are very welcome, subject to table availability. To avoid disappointment, we advise you to make reservations at our  restaurants at least 48 hours in advance. However, you may wish to note that F&B establishments located within an attraction (eg. Universal Studios Singapore or Adventure Cove Waterpark) are only accessible with a valid entry ticket.
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What is the dress code at Teppan?

For more dress code policy, visit  Teppan
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Do your restaurants serve Kid's Menu and do they require a menu of their own?

Our restaurants welcome children and families. Selected restaurants offer kid's menu (recommended for age 4 to 12 years old), while ala carte menu is available for certain restaurants. You may email dining@rwsentosa.com if you would like to find out more.
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Where is Starbucks located?

 Starbucks is located at The Forum, Level 1.
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Where is LiHo located?

 LiHo is located at The Forum, Level 1
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Are there vegetarian restaurants in the Resort?

Vegetarian menu is available at Feng Shui Inn. For other restaurants, dietary requests may be accommodated with advance notice, you may wish to email the restaurant directly. Visit www.rwsentosa.com/restaurants for the restaurant's contact details. If you would like to make a reservation at our RWS-owned restaurants, simply click here.
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Are there any Indian cuisines available in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
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How much is your corkage fee?

You may bring your own wine bottle, our corkage fees are from $50++ per bottle (75cl).
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Can I use my Genting Dollars to offset my restaurant bill?

Genting Dollars may be used to offset your final bill (no partial payments allowed) at participating outlets and tenants. Every 1 Genting Dollar (Resorts World Sentosa) = SGD1 for redemption. Refer to  participating outlets for full list.
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Do you have smoking area in the restaurant?

Smoking is prohibited at our restaurants. However, we do have designated smoking areas within our resort facility, please approach our restaurant staff for directions. We sincerely thank you for co-operating with us.
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How can I make dining reservations?

Browse our extensive list of restaurants for the establishment that meets your fancy, and make your reservations online. We regret to inform you that we do not take reservations for breakfast at Pizzeria. However, walk-ins are welcome.
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Where is Hard Rock Café located?

 Hard Rock Café is located at The Forum, Level 1
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Which restaurants are there at The Forum, outside Casino?

We have a variety of  restaurants located at The Forum, such as Singapore's best 50 restaurants, PUTIEN, 24-Hour Fast Food Chain McDonald's, and halal-certified restaurant Streats Asian Café.
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Where is Streats Asian Café located?

 Streats Asian Café is located at Level 1, The Forum.
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What are the promotions available at your restaurants?

We do have an intensive list of promotions available. You may write in to dining@rwsentosa.com for further assistance on your enquiries or click here.
 
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Where can I find Chinese restaurants in RWS?

Head over to our Classic Cantonese restaurant, Feng Shui Inn or Contemporary Chinese restaurant located at Crockfords Tower Level G2, or Forest 森 by local celebrity chef Sam Leong located at Equarius Hotel Lobby. For more options, browse from our extensive  list of Asian restaurants.
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Where is Slappy Cakes location?

 Slappy Cakes is located at The Bull Ring, Level 1
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Do you have vegetarian menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly. Visit www.rwsentosa.com/restaurants for the restaurant's contact details. If would like to make a reservation at our RWS-owned restaurants, simply click  here.
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Where is Ding Tai Fung Café located?

 Ding Tai Fung is located Level 1, The Forum.
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Are baby chairs available at your restaurants?

Our restaurants are able to provide baby chairs for toddlers upon request.
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I want to amend my dining reservation. How can I do so?

For dining reservations made at our  RWS-owned restaurants, you may simply amend or cancel your reservation through the link found on your dining confirmation email. If you have reserved your booking at our tenant or other dining establishments, please contact the restaurant directly.
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What is the dress code at Osia?

For more dress code policy, visit  Osia
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Are your restaurants wheelchair-friendly?

Most of our restaurants are wheelchair-friendly.
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What is the dress code at Feng Shui Inn?

For more dress code policy, visit  Feng Shui Inn
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What is the dress code at Fratelli Trattoria?

For more dress code policy, visit  Fratelli Trattoria
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What is your restaurant capacity?

You may write in to dining@rwsentosa.com for further assistance on your enquiries.
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Are there pizza restaurants in the Resort?

Pizza afficianados can head to  Fratelli Pizzeria at Hotel Michael,  Tino's Pizza Café at The Forum, or Loui's NY Pizza Parlor inside Universal Studios Singapore for a selection of delectable pizzas.
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Where is Krispy Kreme located?

 Krispy Kreme is located at The Forum, Level 1
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Where is NG AH SIO Bak Kut Teh located?

 NG AH SIO Bak Kut Teh is located Basement 1, The Forum.
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Where is Happy 9™ located?

 Happy 9™ is located inside Casino.
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Is there any Bar serving cocktails/beer/mocktails?

There are 3 bars & lounges accessible by the public: 1) The Rock Bar features a selection of premium wines, liquors and champagnes and Hard Rock's famous cocktails that is located at Hard Rock Hotel lobby. The Rock Bar operates from 1pm to 1am (Last order:12:45am) daily. 2) Michael's Lounge is located beside the reception area of Hotel Michael. This chic indoor bar and lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere. Michael’s Lounge operates from 12pm – 12am (last order: 11:45pm) daily. 3) Equarius Lounge, located at Equarius Hotel Lobby seamlessly fits into the surroundings, allowing guests the pleasure of immersing themselves in classy elegance while enjoying our range of cocktails, rare collector edition spirits, and assortment of unique beverages. Equarius Lounge operates from 12pm – 11pm (last order: 10:45pm) daily.
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What is the dress code at Forest?

For more dress code policy, visit  forest
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Where is Chili's American Grill & Bar located?

 Chili's American Grill & Bar is located at The Bull Ring, Level 1.
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What is your restaurant direct line?

Please visit our  dining for more information of our restaurants and their contact details.
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Where is Bali Thai located?

 Bali Thai is located at Basement 1, The Forum.
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Where can I find Thai restaurants in RWS?

Head down to  Bali Thai at The Forum Level 1.
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What type of cuisine/food do TungLok Heen serve?

With the renaming of Chinois to TungLok Heen, the restaurant, located at Hotel Michael in Resorts World Sentosa, continues to be helmed by internationally acclaimed, Celebrity Chef Susur Lee and Senior Executive Chef Ken Ling. ‘Heen’ which is derived from Cantonese, simply means ‘Pavilion’. In the same fashion, TungLok Heen aims to be a pavilion of retreat for those who appreciate traditional, authentic, quality, Chinese cuisine. In addition to Chef Lee’s signature contemporary Chinese creations, the  menu will include an array of fresh, light-flavoured, traditional Teochew delights, as well as authentic, fiery Hunan cuisine, executed by Chef Ling and his team of chefs.
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What are the award winning restaurant in rws?

Browse our extensive  list of restaurants for the establishment that meets your fancy
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When will your Celebrity Chefs be in Town?

For more information on our Celebrity Chef visits and special menus, kindly visit our website for the latest information or simply  subscribe to our newsletter for priority updates on the happenings in our resort
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Where is Bread Talk located?

 Bread Talk is located at Basement 1, The Forum.
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Where is Wing Choi® located?

 Wing Choi® is located inside casino.
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Where can I find Japanese restaurants in RWS?

Browse our extensive  list of restaurants.
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What is there at Michael's Lounge?

Located beside the reception area of Hotel Michael, this chic indoor bar and  lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere.
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Where is PUTIEN located?

 PUTIEN is located at level 1, The Forum.
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Where is Equarius Lounge located?

 Equarius Lounge is located at Equarius Hotel, Level 1
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What is the choice of Celebrity Chef restaurants at Resorts World Sentosa?

Browse our extensive  list of restaurants.
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Which restaurants have a private dining room?

 Private dining rooms are available at our Celebrity Chef restaurants, namely, CURATE, Feng Shui Inn, Forest 森, Fratelli Trattoria, Osia Steak & Seafood Grill, Syun, table65, Tangerine, and TEPPAN by Chef Yonemura. Note that seating preference is SUBJECTED TO AVAILABILITY and MINIMUM SPEND MAY APPLY for the use of private dining room. Please make a reservation online and indicate under special remarks for such requests. Our restaurants will keep in touch with you shortly.
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Where is Little Hokkaido located?

 Little Hokkaido is located at The Bull Ring, Level 1
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Where can I find Asian restaurants in RWS?

Browse our extensive  list of restaurants.
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What is the dress code at Pizzeria?

For more dress code policy, visit  Pizzeria.
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Where is Paradise Classic location?

 Paradise Classic is located Basement 1, The Forum.
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Where is Central Hong Kong Café located?

 Central Hong Kong Café is located Basement 1, The Forum.
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Where is Singapore Seafood Republic located?

 Singapore Seafood Republic is located at Festive Walk.
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What is the dress code at CURATE?

For more dress code policy, visit  Curate
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Where is Insadong Korea Town located?

 Insadong Korea Town is located Basement 1, The Forum.
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Where is Crockfords Club located?

 Crockfords Club is located within the Casino.
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Where can I find Western restaurants in RWS?

Browse our extensive  list of restaurants.
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Where is The Pair located?

 The Pair is located inside casino.
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What is the dress code at Sessions?

For more dress code policy, visit  sessions
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Can I make reservation for TungLok Heen?

Yes, you can make  table reservations for TungLok Heen.
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What is the dress code at Syun?

For more dress code policy, visit  Syun
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Where is Sō located?

  is located at Basement 1, The Forum.
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Where can I find Italian restaurants in RWS?

Browse our extensive  list of restaurants.
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Where is TungLok Heen located?

TungLok Heen is located at level of 2 Hotel Michael.
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Where is Prosperity Court located?

 Prosperity Court is located inside casino.
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Where is LeNu located?

 LeNu is located Basement 1, The Forum.
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What is the dress code at Tangerine?

For more information, visit  tangerine
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Hard Rock Hotel

19 questions

Hard Rock Hotel

19 questions

How many person can accommodate in Hard Rock Hotel room?

Deluxe room, deluxe pool view room and deluxe suite can accommodate up to 3 adults or 2 adults and 2 children. Rock Star Suite can accommodate up to 5 adults or 4 adults and 4 children.
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Can we combine the 2 double beds to make a king bed?

Unfortunately, joining of beds are not encouraged for the safety or our team members and guests.
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What is the bed size at Hard Rock Hotel?

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds (2 x double beds) 1350mm x 2000mm x 300mm
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Where is the Hard Rock Hotel swimming pool?

All guests of Hard Rock Hotel Singapore can access the outdoor swimming pool at Level 2, next to the lobby. Please approach the concierge for direction.
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Can I loan a guitar?

Yes, sign the loan agreement with a deposit of SGD500 (cash or credit card, refundable upon guitar return) at the Concierge. The deposit does not include hotel incidental charges.
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Are there any restaurants at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Level 2 (lobby level), and serves local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served. Visit  sessions for more information on the restaurant.
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What room views are available at Hard Rock Hotel?

There are the Resort and Pool views subject to availability. Please indicate any request when making your reservation.
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Is the in-room food service Halal?

No. The kitchen is not Halal-certified but Halal food is available The Forum and The Bull Ring. Please approach concierge for more information.
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Can we borrow a thermometer?

Yes, thermometers are available for a fee as we do not re-use them for hygiene purposes. You may check with our Guest Experience Specialists for assistance.
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Where is Hard Rock Hotel?

Hard Rock Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What type of rooms at Hard Rock Hotel?

There are 364 rooms from a mix of: Deluxe Room (up to 40sqm) Deluxe Suite King (76sqm) Rock Star Suite (179sqm)
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Do we get discount at Hard Rock Café?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Café Sentosa. Subject to terms and conditions
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can I place rose petals on the bed?

Due to staining of mattress, we discourage use of rose petals on top of the bed. Our Concierge team will have more exciting recommendations to make your celebration special. Email us directly at Hardrockhotel.concierge@rwsentosa.com for more rockin' suggestions
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Do we get discount at Hard Rock Shop?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Shop Sentosa. Subject to terms and conditions
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Is there a restaurant at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Singapore, Level 2 and they served breakfast, lunch and dinner.
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I cannot locate the air-con controller. Where is it?

Air-con controller is on the master control panel next to the bed.
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Do Hard Rock Hotel has steam bath facilities?

No. This is not available.
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Is rubber mat available in the shower?

Yes. We do provide rubber mat upon request.
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Can I use my Hard Rock Rewards points for my incidental charges?

You may earn reward points (subject to terms and conditions) however you are unable to use those points to settle incidental charges in the hotel
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Genting Hotel Jurong

10 questions

Genting Hotel Jurong

10 questions

How many person can accommodate in Genting Hotel Jurong room?

Superior room can accommodate up to 2 adults. Deluxe room and deluxe suite can accommodate up to 3 adults.
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Can I access the Sky Lounge at Genting Hotel Jurong?

Access to Sky Lounge is made available for in-house guest for private events. Please approach Front Desk for assistance.
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Where is Genting Hotel Jurong?

Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516
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What time is the shuttle service available between Resorts World Sentosa and Genting Hotel Jurong?

The shuttle service to Resorts World Sentosa is available for in-house guests of Genting Hotel Jurong. It runs throughout the day at different intervals. Please approach Front Desk for the shuttle bus timings. Travelling time may differ due to prevailing traffic conditions. Before boarding, guests must present “Keycard Jacket/Sleeves/Holder” with the valid stay date written behind. Each room key card  permits 4 accompanying guests to board the shuttle bus for a total of 5 passengers, including the registered guest.
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What rooms are available at Genting Hotel Jurong?

There are 557 rooms from a mix of: Superior Room (18sqm) Deluxe Room (27sqm) Deluxe Suite (54sqm)
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What room views are available at Genting Hotel Jurong?

There are either malls or greenery views. Please indicate any request when making your reservation. All requests will be subject to availability.
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Are there any restaurants at Genting Hotel Jurong?

Festive Café is located at Genting Hotel Jurong, serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.
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What is the bed size at Genting Hotel Jurong?

The different bed types available are: King bed 1800mm x 2000mm Queen bed 1500mm x 2000mm Twin beds (2 single beds) for Superior Twin and Deluxe Twin 1000mm x 2000mm
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Do Genting Hotel Jurong has steam bath facilities?

No. This is not available.
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Is there hair conditioner and lotion at Genting Hotel Jurong?

No. The bathroom shampoo comes as 2-in-1.
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Fratelli

5 questions

Fratelli

5 questions

What cuisine does Fratelli serve?

Helmed by Michelin-starred chefs, Enrico and Roberto Cerea, whose family runs the renowned Da Vittorio restaurants in Italy, Fratelli brings you two dining experiences in one location - Fratelli Pizzeria and Fratelli Trattoria.  Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.  Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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Where can I see the menus of Fratelli?

Fratelli Trattoria's menu is available  here. Fratelli Pizzeria's menu is available  here.
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Where is Fratelli located?

Fratelli Pizzeria and Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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What are the operating hours for Fratelli?

 Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends.  Fratelli Trattoria opens for dinner only. Fratelli Pizzeria and Trattoria are closed every Mondays, except Public Holidays. Last order time is half an hour prior to restaurant closing time.
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How can I make reservations for Fratelli?

Simply make your dining reservation at Fratelli online now:  Fratelli Pizzeria  Fratelli Trattoria
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Hotels

82 questions

Hotels

82 questions

What are the check-in and check-out times?

Check-in: After 3pm Check-out: 11am (for walk-in guests, and those who booked via online travel agents and corporate & travel agents) Check out: 12pm (for guest who booked via Genting Rewards) ** Check-in during Peak Hours may require a longer waiting time
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How much would breakfast cost?

American buffet breakfast costs at Fratelli, Sessions and Forest at Resorts World Sentosa, as follows: Mondays to Fridays SGD39 ++ for Adults SGD19.50 ++ for Child (4 to 12 years old) Saturdays, Sundays and Public Holidays SGD44 ++ for Adults SGD22 ++ for Child (4 to 12 years old) Festive Cafe at Genting Hotel Jurong, as follows: For a Local breakfast costs: Mondays to Sundays SGD12++ for Adults SGD6++ for Child (4 to 12 years old) For a Breakfast combo (Local Breakfast + American Breakfast) Mondays to Sundays SGD$18++ for Adults SGD$9++ for Child (4 to 12 years old)
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Is there any special promotion for hotel stay?

For hotel promotion enquiry, you may visit  Hotels & Spa.
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What is there to do in hotel for kids?

There is a  Kids Club located at Hard Rock Hotel Level 2.
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Is there a private pool?

Private pools are only available at Crockfords Tower and Beach Villas.
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What is the deposit required at check-in?

The Cash Deposit and Credit Card Pre-Authorization are SGD100 per night, max cap at SGD500.
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Can I still use the Sentosa pass after checking out?

Yes. After first use, the pass is valid for 3 days.
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Are there connecting rooms?

Yes, connecting and adjoining rooms are available. Please indicate this request when making your reservation. All requests are subject to availability
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How can I cancel my booking of hotel?

You can send in your request to enquiries@rwsentosa.com 
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Is there turndown service?

1)Beach Villas and Crockfords Tower have a 24-hour butler service that includes turndown service. 2)The Equarius Hotel, Hard Rock Hotel and Hotel Michael provide turndown service for all suites. 3) Festive Hotel and Genting Hotel Jurong do not provide turndown service.
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Do I need to register all my family members when I check-in?

All guests who are staying for the night will have to be registered at check-in. This is a requirement by the authorities and the hotel licensing act
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Will children need an additional bed?

Children below 12 years old can share the existing bed. At Equarius Hotel,Hotel Michael, Hard Rock Hotel, Crockfords Tower & Beach Villa, extra bed is available at an additional charge. At Festive Hotel, sofa bed that can be converted to a bed at an additional charge. Extra bed - $70++ For Casino Member - $80nett At Genting Hotel Jurong - Extra beds are available at ; Extra bed - $70++ For Casino Member -$65nett Sofa bed only for Suites - $55++
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What do I need at check-in here in the hotel?

This is what you need : 1) Singaporean & PRs - Valid Photo Identification Document (e.g. IC, Passport, SAF issued 11B) 2) Foreigners - Valid Photo Identification Document (e.g. Passport) 3) Casino Members - Valid Photo Identification Document and Membership Card. * All guest must provide a guaranteed mode of payment for rooms and incidental charges upon check-in (e.g. Cash/ Credit Card)** Please be reminded that Driver's Licence is no longer accepted.
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Can I use the hotel facilities, gym or swimming pool before checking in or after checking out?

Yes, please approach the Reception Counter for assistance. This excludes Genting Hotel Jurong, where facilities are only accessible during your stay with your room key card.
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Can I leave my luggage at the reception before check-in time?

Yes,. We have luggage storage facilities available, please approach the hotel concierge. Luggage storage facilities are available for guest who are staying in the hotel or dining in our restaurants.
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Does the hotel provide towels to go to Adventure Cove Waterpark?

Hotel towels are not allowed to be brought out from the room. There are towels available at Adventure Cove with a fee.
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What is the legal check-in age for your hotel?

You must be at least 18-years of age to check-in. Guests below 18 years of age must be accompanied by a parent or legal guardian.
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Are there children amenities at Hotel?

Baby Crib/Cot and Bath tub are available at all Hotels. Kids amenities are only provided at Equarius Hotel and Beach Villas. Please indicate request when making your reservation.
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Are there bathtubs in Hotel ?

Bathhubs are only available in Suites and Villas except Genting Hotel Jurong.
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I am travelling with my parents. However, I would like to check in earlier/first? Deposit will also be made by my parents as I do not own any credit card. Is that possible?

To check in separately, you must be registered as a 'room sharer' when making reservations. Do bring along an identification document. Your parents must proceed to the front office for registration and deposit when they arrive.
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Can non-hotel guest use the hotel facilities, gym or swimming pool?

Only in-house hotel guests are allowed to use the hotel facilities. Guest must be registered at the particular hotel to use its pool. *Please approach our Hotel Concierge for directions.
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Can I check my booking of hotel?

You can send in your request to enquiries@rwsentosa.com
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Is there free Wi-Fi?

Yes. Complimentary internet access is available for all hotel guests. RWS hotels in Sentosa: up to 3 devices throughout your entire stay Genting Hotel Jurong: up to 2 devices throughout your entire stay
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Are kids pool available ?

There is a kid's pool and wet play area in Festive Hotel. All kids must be accompanied by an adult at all times.
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What are the star ratings of each hotel?

5 Stars: Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael 3 Stars: Genting Hotel Jurong
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Can I get a bed guard?

Yes. Please request this via Housekeeping, subject to availability.
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Is there any special promotion with credit card for hotel stay?

For hotel promotion with credit card enquiry, you may visit  Mastercard Exclusives.
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Do Hotel rooms have balconies?

Not all hotels have rooms with Balcony, only Equarius Hotel have all rooms that come with Balcony.
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Is fresh milk available for coffee in the room?

Powdered creamer is available in the rooms. You may call In room dining through our operator for fresh milk and will be delivered with a fee.
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Are towels provided at the swimming pool?

Yes. Pool towels are provided.
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Are the hotels non-smoking?

The following hotels have smoking floors available on selected levels; Crockfords Tower, Beach Villa, Hotel Michael, Festive Hotel, Genting Hotel Jurong. Please indicate your preference when making your reservation, subject to availability. Hard Rock Hotel and Equarius Hotel are Non-Smoking hotels with designated smoking areas available just outside the hotel premises.
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How can I change my package of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
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Can I check my request of hotel?

You can send in your request to enquiries@rwsentosa.com
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How deep is the pool?

The swimming pool depth for all hotels is 1.2 metres deep. For Hard Rock Hotel: Beach pool - 0.9m-1.2m Lap pool - 1.2m-1.4m Swim-up Bar - 1.2m Swimming pools are open from 7am to 8pm daily.
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Can I bring my pet to the hotels?

No, pets are not allowed in the hotel premises except for guide/service dogs.
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How many hotels are there in Resorts World Sentosa?

Resorts World Sentosa houses 6 hotel brands on Sentosa and 1 other (Genting Hotel Jurong) in Jurong East, a 20-minute car ride away. The 6 Sentosa-based hotels are: Beach Villas (which includes both the Ocean Suites and TreeTop Lofts), Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael.
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Can I plug in HDMI on the TV?

Yes it does. However we do not provide HDMI cables and we do not encourage plugging in devices through the HDMI port.
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What type of facilities available at Hotel?

There are available facilities of swimming pool, gym, kids' club and restaurants
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Is there a microwave?

No. We do not have mircowave in the room.
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Where is the swimming pool located?

Swimming pool are located as follows: Hotel Michael - Level 3, Crockfords Tower - Level 3, Festive Hotel - Level 3, Hard Rock Hotel - Level 2, Equarius Hotel & Beach Villas - within the vicinity of Beach Villas, Genting Hotel Jurong - Level 2.  Please approach Hotel Concierge for directions.
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Is there a convenience store?

You can find convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Please approach the concierge for direction.
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Do hotel require hotel key card to access the guest lift?

Yes. All hotels will require hotel room key to access the lift.
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Is there jacuzzi at the swimming pool?

Jacuzzi is only available at Hotel Michael, Festive Hotel, Hard Rock Hotel and Beach Villas only. For more information, please approach our Hotel Concierge.
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How can I change my booking of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
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What amenities do you provide for special Occasion?

We are with you on your special occasion! Please indicate request when making your reservation.
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Is room service available in the hotel after midnight?

No, in-room delivery is available till 10.30pm. 
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How can I access the free WiFi?

RWS hotels : Search for guestwifi@rws, select 'hotel guest' and the hotel you are staying at, and input the 4-digit room number and your last name. You can utilise the free WiFi for up to 3 devices. Genting Hotel Jurong: Search for wireless@ghj and input your room number and hotel confirmation number. You can utilise the free WiFi for up to 2 devices.
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Do hotel provide limo transfer?

Yes. We do provide limo service at a charge.
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Do you provide travel adapters?

Yes. Please request this via Housekeeping.
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What tv channels can I watch in rooms?

Please feel free to browse the 'In-room Entertainment and TV Channel'. The channels list are as follows: 

TV Channels Programs
1 RWS Welcome Video
 2 Channel 5 HD
 3 Channel 8
 5 Suria
 6 Vasantham
 7 Okto HD
 8 Channel News Asia HD
 15 Nickelodeon
 18 CNN
 21 AXN 
 22 National Geographic
 23 KBS World
 24 Cartoon Network
 30 HBO
 35 CTI Asia
 36 Channel U
 38 CCTV - 4
39 Celestial
40 EETV News  
41 ETTV Asia
42 Kids 
56 Discovery Channel 
57 Travel Channel 
58 Fox Movies HD
59 Star Chinese Channel 
60 Nat Geo Wild 
61 Astro Prima
62 MNC Drama Channel 
63 Xing Kong
64 cHK
65 Pesona
66 Phoenix Chinese Channel 
67 NHK World Premium 
68 Fox Sports 
69 Fox Sports 2 
70 Hub W Drama 
71 Hub E-CIty 
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Are laundry services available at your hotel?

Laundry services are available at all RWS Hotels at a charge. Genting Hotel Jurong has a Laundromat facility at Lobby Level 1 Laundry & Dry Clean Services. 5pm to 8pm, Monday to Saturday (closed on Sunday and Public Holidays). 24 hours Self-service Laundromat Room at Level 2 at SGD10nett per wash and SGD10nett dry cycle with Ironing Facilities. Ironing Facilities are available at all Hotels. Please contact Housekeeping for assistance.
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Do you provide babysitting services?

Yes. Please reserve this babysitting service in advance with Concierge. Charges apply.
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Where are the hotels located?

Resorts World Sentosa is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269 Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516
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Is there a gym available in the hotel?

24 hours Gymnasiums are available only for In-house guests at the following hotels: Hard Rock Hotel Level 2, Hotel Michael Level 3, Genting Hotel Jurong Level 2.
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Is there any service charge or taxes?

There is a 10% service charge and 7% government service tax (GST).
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Do hotels provide guest amenities?

Yes. Standard guest amenities are provided. E.g. like bathroom amenities, bathrobes, slippers. Guests can purchase personal hygiene items at a convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Genting Hotel Jurong Standard amenities are available. However, for additional hygiene related amenities can be purchased at Level 1 Vending Machine.
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Are there mini-bars fridge in the hotel rooms?

Yes, mini-bars fridge are available. Stocked items are only available in suites except Genting Hotel Jurong. *These items will be billed upon consumption.
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Is there a prayer direction?

Yes, prayer direction is available at hotel guest room. Please call Front Desk for assistance.
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Do Hotel Michael has USB socket?

Only selected room are equipped with USB socket.
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Is there an ice dispenser ?

There are ice dispensers available in all Hotels except Equarius Hotel, Beach Villas & Crockfords Tower. Please request for ice through In-Room Dining for Equarius Hotel & Beach Villas.
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Is there an air pump for floats that I can use?

No. This is not available.
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What bathroom doors are used in your hotels?

The bathroom doors are either sliding or pullout doors.
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Will I be charged for using the safe box?

No. All in-house guests can use the safe deposit box in the rooms without any additional charge.
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Can I make outgoing calls on the room phone?

Yes. Charges apply.
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Do hotel provide newspaper?

No. However You can purchase it from the convenience chains such as 7-Eleven near Sentosa Express Waterfront Station.
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Is there a printing service nearby to print some documents?

Please approach the hotel concierge directly for assistance. Charges apply.
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Is there a clinic nearby hotel?

Shenton Medical Clinic is located at Resorts World Sentosa Basement
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How do I use the coffee machine?

Please contact Housekeeping for assistance.
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Do Equarius Hotel has USB socket?

All rooms are equipped with USB socket.
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How can I get a clothes rack / more laundry bag?

Please call Housekeeping for assistance.
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is there butler services in the Presidential Suite?

Yes. We can arrange for Butler Services. Butler services is only available at Crockfords Tower and Beach Villa.
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Do Festive Hotel has USB socket?

No. This is not available.
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What are the bars near hotel?

You may visit The Rock Bar at Hard Rock Hotel Lobby level. The Rock Bar is open from 1pm to 1am daily 
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Can I toggle the TV language to Mandarin?

There are language options – English & Chinese.
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Do Hard Rock Hotel has USB socket?

No. This is not available.
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Is there shoe shine service?

No. This service is not available.
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Is there an iron and board in the guestroom?

Yes. Please request this via Housekeeping.
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Are the rooms wheelchair accessible?

Yes, Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael have rooms designed for persons with disabilities. The room has a bigger shower stall and access, foldable handicap seat, as well as metal support bars by the toilet and shower stall.
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Do Beach Villa hotel has USB socket?

All rooms are equipped with USB socket.
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Are there any rooms specially designed for persons who are physically-challenged?

Yes, rooms designed for persons who are physically-challenged are available in all hotels. Please indicate request when making your reservation.
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Are wheelchairs provided at the hotels?

Yes, wheelchairs are available upon request. Please indicate this requirement when making your reservation.
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Do Genting Hotel Jurong has USB socket?

All rooms are equipped with USB socket.
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Curate

6 questions

Curate

6 questions

Is there a child policy at CURATE?

We welcome children and families at  CURATE. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection. Do note that dress code applies at the restaurant.
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What cuisine does CURATE serve?

 CURATE serves traditional and contemporary European cuisine and menus crafted by Chef de Cuisine, Chef Halat who promises inventive creations which challenge, tease and cajole your senses. Menus may differ during the quarterly "Art at CURATE” series, a one-week dining collaboration with Michelin Guide Singapore and wine authority Robert Parker Wine Advocate featuring international guest chefs from Michelin-starred restaurants.
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What are the operating hours for CURATE?

 CURATE operates for dinner only. Restaurant is closed every Sundays, except Public Holidays. Last order time is half an hour prior to restaurant closing time. During " Art at CURATE" series events, Lunch and Dinner is available.
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Can I make reservation for CURATE?

Simply make your dining reservation at CURATE online  here.
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Where is CURATE located?

Curate is located at The Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Where can I get the menu for CURATE?

 A-La Carte and Set Dinner menus are available. During " Art at CURATE" Series events, Set Menus are available for Lunch & Dinner.
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Osia

6 questions

Osia

6 questions

Is there a child policy at Osia Steak & Seafood Grill?

We welcome children and families at  Osia Steak & Seafood Grill. However, do note that dress code applies at the restaurant.
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Where is OSIA located?

Osia Steak & Seafood Grill is located at Festive Walk. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Where can I get the menu for OSIA?

 A-La Carte and Set menus are available for Lunch and Dinner.
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What cuisine does Osia Steak & Seafood Grill serve?

Offering premium meats and seafood selections grilled to smoky perfection in a stone hearth oven,  Osia Steak and Seafood Grill is a hangout for the true connoisseur. This restaurant is perfect for a gathering of friends and associates, as you share in a pleasant, hearty meal.
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What are the operating hours for Osia Steak & Seafood Grill?

 Osia Steak & Seafood Grill operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Can I make reservation for OSIA?

Simply make your dining reservation at Osia Steak & Seafood Grill online  here.
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TEPPAN by Chef Yonemura

6 questions

TEPPAN by Chef Yonemura

6 questions

Where can I get the menu for TEPPAN?

 Set menus are available for Lunch and Dinner.
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Is there a child policy at TEPPAN by Chef Yonemura?

We welcome children and families at TEPPAN. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.
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Where is TEPPAN located?

TEPPAN is located at the Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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What cuisine does TEPPAN by Chef Yonemura serve?

As decorated Masayasu Yonemura’s first restaurant beyond the shores of Japan,  TEPPAN by Chef Yonemura is bringing his innovative French-Japanese teppanyaki fare to you here in Singapore. Step in for a dining experience that combines artistry and showmanship with the finesse borne from over 30 years in the culinary business.
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Can I make reservation for TEPPAN?

Simply make your dining reservation at TEPPAN By Chef Yonemura online  here.
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What are the operating hours for TEPPAN by Chef Yonemura?

 TEPPAN by Chef Yonemura operates for Lunch, Afternoon Dessert and Dinner. Restaurant is closed every Mondays, except Public Holidays. . Last order time is half an hour prior to restaurant closing time.
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Feng Shui Inn

5 questions

Feng Shui Inn

5 questions

What are the operating hours for Feng Shui Inn?

 Feng Shui Inn operates for Lunch and Dinner. Dim Sum is also available during Lunch hours. Last order time is half an hour prior to restaurant closing time.
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What cuisine does Feng Shui Inn serve?

 Feng Shui Inn is the perfect restaurant for discerning gourmands to enjoy authentic fine-dining Cantonese cuisine.
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Where can I get the menu for Feng Shui Inn?

 A-La Carte and set menus are available daily for Lunch and Dinner.
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Where is Feng Shui Inn located?

Feng Shui Inn is located on Level G2 of Crockfords Tower. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for Feng Shui Inn?

Simply make your dining reservation at Feng Shui Inn online  here.
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Tangerine

3 questions

Tangerine

3 questions

Where can I get the menu for Tangerine?

 A-La Carte and Set menus are available for Lunch and Dinner.
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What are the operating hours for Tangerine?

 Tangerine operates for lunch and dinner. Restaurant is closed every Mondays and Tuesdays. Last order time is half an hour prior to restaurant closing time.
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Can I make reservation for Tangerine?

Simply make your dining reservation at Tangerine online  here.
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Sessions

5 questions

Sessions

5 questions

What are the operating hours for Sessions?

 Sessions restaurant is open for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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what is the menu of Sessions restaurant?

 A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served.
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How can I make reservations for Sessions?

Simply make your dining reservation at Sessions online  here.
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What cuisine does Sessions restaurant serve?

If you have a sweet tooth, love crabs and seafood, or enjoy hands-on cooking lessons, you’ll love Sessions at Hard Rock Hotel Singapore. This 3-in-1 dining destination combines a patisserie, a restaurant and a cooking studio in one location, making it an easy pick to enjoy good food and great fun with your favourite people. Head over to  find out more.
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Where is Sessions restaurant located?

Sessions is located at Hard Rock Hotel Level 2 (lobby level). The nearest carpark is located at B1 West Car Park (Green Zone).
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Ocean Restaurant

5 questions

Ocean Restaurant

5 questions

I do not have SEA Aquarium admission tickets, can I still dine at OCEAN Restaurant?

The restaurant's main entrance is located at West Zone carpark, Level B1M and no S.E.A Aquarium ticket is required if you are not entering the attraction premises. If you would like to visit S.E.A Aquarium before/after dining, please purchase S.E.A Aquarium tickets  here.
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Can I make reservation for OCEAN Restaurant?

Simply make your dining reservation at Ocean Restaurant online here.
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Where can I get the menu for OCEAN Restaurant?

 A-La Carte and Set menus are available for Lunch and Dinner.
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Where is Ocean Restaurant located?

Ocean Restaurant is located at West Carpark Level B1M. The nearest parking is located at Purple Zone. If you are coming by foot, the nearest hotel lobby is from Equarius Hotel or Hard Rock Hotel. It is a 5 minutes' walk away. Feel free to approach our hotel concierges for directions to the restaurant. There are inter-hotel shuttle bus services available in the resort. If you are visiting the S.E.A Aquarium prior to your meals (a valid entrance ticket is required for entry), Ocean Restaurant is located next to the Open Ocean Gallery (approximately 15 - 30 minutes' walking distance from the entrance).
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What are the operating hours for Ocean Restaurant?

 Ocean Restaurant operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Syun

5 questions

Syun

5 questions

What are the operating hours for Syun?

 Syun operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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What cuisine does Syun serve?

At  Syun, you will be dining on fine Japanese cuisine, cocooned in the quiet elegance and ‘zen-ness’ of Japan past. Clad in natural wood and marble, Syun exudes simplicity, one that resonates strongly with its name (which means spring in Japanese) and the cooking philosophy of its chef, Hal Yamashita.
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Where can I get the menu for Syun?

 A-La Carte and Set menus are available daily for Lunch and Dinner.
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Where is Syun located?

Syun is located at Crockfords Tower Level 2 (lobby level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for Syun?

Simply make your dining reservation at Syun online  here.
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Crockfords Tower

9 questions

Crockfords Tower

9 questions

How many person can accommodate in Crockfords Tower room?

Deluxe suite, premium suite and mansion can accommodate up to 3 adults. Villas can accommodate up to 6 adults or 4 adults and 4 children.
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Where is Crockfords Tower?

Crockfords Tower is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What rooms are available in Crockfords Tower?

There are 121 rooms from a mix of: Deluxe Suite Premium Suite Mansion 3 Bedroom Villa
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What is the bed size at Crockfords?

The different bed types available are: King bed 1860mm x 2000mm x 300mm Double Double bed 1350mm x 1900mm x 300mm
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Are there bathtubs in Crockfords Tower?

Yes, all suites, mansions and villas have a separate standing shower and bathtub.
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What room views are available in crockford?

There are the HarbourFront, Merlion and Resort views subject to availablilty. Please indicate any request when making your reservation.
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Do Crockfords Tower hotel has steam bath facilities?

All rooms are equipped with steam bath facilities.
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Do you have rooms with separate beds at Crockfords Tower?

The twin room has 2 double double beds measuring 1350mm x 1900mm x 300mm each.
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Are there any restaurants at Crockfords Tower?

There are two restaurants located at Crockfords Tower, namely Syun and Feng Shui Inn. Feng Shui Inn is located at Level G2, and serves Contemporary Cantonese cuisine for Lunch and Dinner, while Syun is located at Crockfords Tower Lobby, and serves fine Japanese cuisine. A-La Carte and Set Menus are available at both restaurants. Breakfast is available at Fratelli, Hotel Michael Lobby (Level 2).
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Festive Hotel™

7 questions

Festive Hotel™

7 questions

How many person can accommodate in Festive Hotel room?

Deluxe room, deluxe pool room and deluxe garden room can accommodate up to 2 adults and 2 kids Deluxe family room can accommodate up to 3 adults and 1 child or 2 adults and 2 children. **- Maximum Occupancy is based on existing bedding in the room.
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Where is Festive Hotel?

Festive Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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Are there any restaurants at Festive Hotel?

There are no restaurants within Festive Hotel. However, the nearest restaurants are mere minutes away: 1) Sessions restaurant at Hard Rock Hotel Level 2 (lobby level), serving local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. 2) Fratelli Trattoria and Fratelli Pizzeria at Hotel Michael Level 2 (lobby level), serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast.
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What is the bed size at Festive Hotel

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds - (2 x single beds) 1000mm x 2000mm x 300mm Loft bed - 970mm x 1800mm x 150mm Sofa bed - 1130mm x 1800mm x 150mm
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What rooms are available at Festive Hotel?

There are 446 rooms from a mix of: Deluxe Room (32sqm) Deluxe Family Room (35-37sqm) Deluxe Pool Room (47sqm) Deluxe Garden Room (47sqm)
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What room views are available at Festive Hotel?

There are the Hill, Resort and Pool views. Please indicate any request when making your reservation. All requests will be subject to availability.
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Do Festive Hotel has steam bath facilities?

No. This is not available.
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Table65

6 questions

Table65

6 questions

What are the operating hours for table65?

 table65 operates for dinner only from Tuesday to Saturday. Restaurant is closed every Sunday and Monday, except public holidays. Last order time is half an hour prior to restaurant closing time.
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Where can I get the menu for table65?

 Dinner set menus are available at table65 from Tuesday to Saturday.
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What cuisine does table65 serve?

 table65, a "fine casual" restaurant by Michelin-starred Dutch chef Richard van Oostenbrugge. Serving Modern European cuisine.
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Is there a child policy at table65?

We welcome children and families at table65. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.
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Can I make reservation for table65?

Simply make your dining reservation at  table65 online
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Where is table65 Restaurant located?

table65 is located at Hotel Michael Level 1 (near Lake of Dreams). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Festive Café

1 questions

Festive Café

1 questions

What cuisine does Festive Café, Genting Hotel Jurong (GHJ) serve?

 Festive café, Genting Hotel Jurong (GHJ) serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.



 
 
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Fratelli Trattoria

5 questions

Fratelli Trattoria

5 questions

What cuisine does Fratelli Trattoria serve?

 Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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Where can I see the menus of Fratelli Trattoria?

Fratelli Trattoria's menu is available  here.
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What are the operating hours for Fratelli Trattoria?

 Fratelli Trattoria opens for dinner only. Restaurant is closed every Mondays, except Public Holidays. Last Order time is half an hour prior to restaurant closing time.
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Where is Fratelli Trattoria located?

Fratelli Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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How can I make reservations for Fratelli Trattoria?

Simply make your dining reservation at Fratelli Trattoria online  here.
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Fratelli Pizzeria

5 questions

Fratelli Pizzeria

5 questions

Where can I see the menu of Fratelli Pizzeria?

Fratelli Pizzeria's menu is available  here.
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Where is Fratelli Pizzeria located?

Fratelli Pizzeria is located at Hotel Michael Level 2 (lobby level).
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What cuisine does Fratelli Pizzeria serve?

 Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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What are the operating hours for Fratelli Pizzeria?

 Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends. Restaurant is closed every Mondays, except Public Holidays. (Breakfast is available daily). Last order time is half an hour prior to restaurant closing time.
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How can I make reservations for Fratelli Pizzeria?

Simply make your dining reservation at Fratelli Pizzeria online  here.
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Attractions

16 questions

Attractions

16 questions

What are the operating hours for the attractions of RWS?

  • Universal Studios Singapore will operate from Thursday to Sunday, 2pm to 9pm
  • S.E.A. Aquarium will operate from 10am-5pm on Monday and Tuesday and 9am-5pm on Saturday, Sunday and Public Holidays.
  • Adventure Cove Waterpark remains closed until further notice
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What is the dress code for the attractions of RWS?

For the best experience, you are advised to wear comfortable clothes and shoes. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the attractions. You may also wish to bring along a separate set of clothes if you are visiting Universal Studios Singapore as you may get wet at selected attractions.
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May I change ticket date of the attractions of RWS?

Please approach Guest Services Counters located outside respective attractions for assistance in ticket issues.
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Will Attractions close during heavy downpours or thunderstorms?

For your safety, all outdoor rides in our attractions will be suspended in the event of inclement weather.
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What is the duration of visiting the attractions of RWS?

Universal Studios Singapore: Due to attraction wait time and queues, it takes approximately 5 hours or more to experience Universal Studios Singapore. Please feel free to skip the regular queues for selected attractions by purchasing our Universal Express or Universal Express Unlimited Pass.
S.E.A. Aquarium: Depending on the crowd, it takes approximately 2 hours or more to experience S.E.A.
Aquarium. Adventure Cove Waterpark: Due to attraction wait time and queues, it takes approximately 3hours or more to experience Adventure Cove Waterpark. Please feel free to skip the regular queues for selected attractions by purchasing our Adventure Express Pass.
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Is a there 'retail only' ticket if I just want to buy gifts from the attractions?

There is no retail-only admission tickets. You will need a regular admission ticket to enter Universal Studios Singapore. Please note that ‘That’s a Wrap’ is currently closed.
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Am I allowed to re-enter the attraction of RWS, on the same day, after I have exited the park?

Your admission ticket is valid for re-entry on the same date of visit. Please do obtain a re-entry handstamp before you exit the park if you wish to re-enter for the day. A valid handstamp and admission ticket are required to be presented for re-entry. For special events, additional terms & conditions apply. For Entry into Dolphin Island is only valid on the date and time of your Dolphin Interaction Programme. Re-entry into Dolphin Island is not allowed. For special private interaction programmes with family and friends, terms and conditions apply. To book your tickets directly, you may visit  attractions
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Can I bring outside food into the attractions of RWS?

Outside Food and drinks are not permitted into the park except Baby food, formulas and food for guests with special dietaries. Bag checks will be conducted at the entrance. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands inside the parks.
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Are the attractions' tickets transferable?

Tickets are not transferable and must be used by the same person throughout the day.
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Are there ticket packages that include hotel stays at Resorts World Sentosa?

Yes, please find out more  here
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Are hotel guests guaranteed tickets to the attractions?

Tickets for all guests are available on a first-come-first-served basis.
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Where can I purchase tickets for TrickEye Museum?

You can purchase tickets  online or on-site.
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What should I do if I feel unwell in the park?

Please approach any team member for assistance. First Aid is available within/near the park.
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Are there any gift shops in RWS attractions?

Universal Studios Singapore: Retail shops are located both inside and outside Universal Studios Singapore. Please refer to here for more information.
S.E.A. Aquarium: Retail shop is located near the exit of the S.E.A. Aquarium.  

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Individual Parks FAQ

Please visit the following for individual parks FAQ. 

Universal Studios Singapore

S.E.A. Aquarium

Adventure Cove Waterpark

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Am I guaranteed entry to the Park if I have an e-ticket or advanced reservation for that day?

Yes. Our maximum daily capacity for the park is controlled at the point of ticket sales and reservations. Therefore, as a long as you have an advanced reservation confirmation slip or valid e-ticket, we will accommodate you. However, do note that you may experience a delay at the main entrance due to the safe management measures we are taking to ensure everyone’s wellbeing.
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RWS Invites

48 questions

RWS Invites

48 questions

When will my RWS Invites Membership expire?

The RWS Invites Membership has no expiry.

However, please note that Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis.

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What is the membership fee to join the RWS Invites Programme?

There is a one-time membership fee of SGD8.
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What privileges do RWS Invites Members enjoy?

What is my 6-digit PIN number?

Your default PIN is your date of birth (DDMMYY).
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Do I need to register my vehicle IU in order to enjoy my RWS Invites' parking privileges?

Only RWS Invites Gold Members need to register their vehicle IU in order to enjoy complimentary parking at Resorts World Sentosa. 

All other RWS Invites Members do not need to register their vehicle IU. To enjoy your parking privilege, simply redeem all-day parking at our carpark kiosk with Invites$2.50. Learn about the steps to redeem your RWS Invites parking privileges.

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I have signed up for the RWS Invites Membership. How much is the membership renewal fee?

There is no renewal fee for the RWS Invites Membership.
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Where are the RWS Invites Counters?

What birthday privileges do RWS Invites Members enjoy?

Will my Invites Dollars expire?

Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis. For example, Invites Dollars earned on 5 January 2019 will expire on 31 January 2021.
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After signing up, will my RWS Invites Card be mailed to me?

No, your RWS Invites Card will not be mailed to you. You will have to visit any RWS Invites Counter in Resorts World Sentosa in person to collect your RWS Invites Card.
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Can I transfer my Invites Dollars?

No, Invites Dollars are non-transferable.
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What should I do if I have lost/damaged my RWS Invites Card?

Please visit any RWS Invites Counter in Resorts World Sentosa to report the loss/damage of your RWS Invites Card. A SGD5 administrative charge will be levied to replace the lost/damaged RWS Invites Card.
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What will I get when I sign up for the RWS Invites Membership?

You will receive your RWS Invites Card, more than SGD350 worth of discount vouchers for dining, shopping and entertainment, and a host of other privileges upon signing up. Find out more about your RWS Invites privileges.
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Where can I earn or redeem my Invites Dollars?

Invites Dollars can be earned on-site at Invites$ Participating Outlets and online at rwsentosa.com on selected purchases. In event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.

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What do I need to bring along to collect my RWS Invites Card at Resorts World Sentosa?

Please bring along your NRIC/Passport to collect your RWS Invites Card at any RWS Invites Counter in Resorts World Sentosa.
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How do I sign up for the RWS Invites Membership?

You can sign up online or at any RWS Invites Counter in Resorts World Sentosa.
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Can I pass my RWS Invites Card to my family members to earn/redeem Invites Dollars?

No, RWS Invites Membership privileges are non-transferrable and solely for the personal use of the member. Member must be present at the time of purchase with their valid RWS Invites Card in order to enjoy member privilieges.
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I am an RWS Invites Member, how do I redeem my parking privileges?

RWS Invites Members can redeem all-day parking with Invites$2.50. RWS Invites Gold Members enjoy complimentary parking upon registering their vehicle IU with RWS Invites. Learn about the steps to redeem your RWS Invites parking privileges.
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Where can I purchase the discounted attraction tickets for RWS Invites Members?

You may only purchase the discounted attraction tickets at any RWS Invites Counter or Attractions Guest Services in Resorts World Sentosa with your valid RWS Invites Card.
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Is there free WIFI for RWS Invites Members?

Free WIFI is available for all guests within Resorts World Sentosa. RWS Invites Members enjoy faster surfing speed when they login with their Membership ID and 6-digit PIN number. Your default PIN is your date of birth (DDMMYY).
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How can I access the RWS Invites Member's Portal?

  • Step 1: Visit rwsentosa.com/rwsinvites.
  • Step 2: Click "Activate My Account" and fill in the "Online Activation Form" to choose the Password for your Member's Portal Account.
  • Step 3: You will receive an email once your Member's Portal Account has been activated.
  • Step 4: Log in to the Member's Portal on rwsentosa.com/rwsinvites with your RWS Invites Membership Number and Password.
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How much rebates can an RWS Invites Member earn?

RWS Invites Members earn 3% rebates at Invites$ Participating Outlets, RWS Invites Gold Members earn 4% rebates.
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How can I be upgraded to an RWS Invites Gold Member?

RWS Invites Gold Membership is by invitation only, with a requisite Eligible Spend of at least SGD5,000 within your Membership Year. If you are eligible, you will receive an invitation from RWS Invites via email or text message. 

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
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Can RWS Invites Members check-in early/check-out late at hotel?

No, there is no early check-in/late check-out for RWS Invites Members. Find out more about the member privileges that you can enjoy as an RWS Invites Member!
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Where can I change my personal particulars with RWS Invites?

You may change some of your personal particulars via the RWS Invites Member's Portal. Alternatively, you may email rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa for assistance.
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Can I pass my RWS Invites Card to my friend/family to enjoy my RWS Invites Membership privileges?

No, RWS Invites Membership privileges are strictly non-transferable.
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Can I authorise someone to collect my RWS Invites Card on my behalf?

Yes, you may do so with an Authorisation Form. Please email rwsinvites@rwsentosa.com for a copy of the form. The person who has been authorised will have to bring along the signed Authorisation Form, his/her NRIC/Passport and a copy of the member's NRIC/Passport.
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I forgot my 6-digit PIN number, can I reset it?

Your default PIN is your date of birth (DDMMYY). If you wish to reset your PIN, please visit any RWS Invites Counter in Resorts World Sentosa.
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Is there a limit to the number of discounted attraction tickets that an RWS Invites Member can purchase?

Yes, there is a limit. An RWS Invites Member may purchase up to a maximum of 6 discounted One-Day Tickets, per day, for each of the Resorts World Sentosa attraction - Universal Studios Singapore, Adventure Cove Waterpark and S.E.A. Aquarium.
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I am not a Singaporean or a Permanent Resident of Singapore, can I still sign up for the RWS Invites Membership?

Yes, you can. Foreigners and tourists are welcome to join our programme. You may sign up online or at any RWS Invites Counter in Resorts World Sentosa.
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How do I enjoy the privileges/promotions/discounts as an RWS Invites Member?

Simply present your valid RWS Invites Card at Invites$ Participating Outlets in order to enjoy your privileges/promotions/discounts.
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Where can I check on my account details, such as my expenditure and Invites Dollars balance?

You may login to RWS Invites Member’s Portal to check your account details, such as your expenditure and Invites Dollars balance.
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What is a Membership Year?

A Membership Year is the period of time from the date of your enrolment into the RWS Invites Programme and each consecutive period of 12 months thereafter. 

For example, if you have enrolled into the RWS Invites Programme on 5 January 2019, your Membership Year will be from 5 January 2019 to 31 January 2020.
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Is there a cap on earning of Invites Dollars?

There is a cap on earning of Invites Dollars for Qualifying Event Spend. Invites Dollars can only be earned on the first SGD10,000 of the Qualifying Event Spend. Any subsequent expenditure will not qualify for earning of Invites Dollars. Read more about RWS Invites Programme Terms and Conditions.
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Can I make partial payment through Invites Dollars redemption and partial payment through Cash/NETS/Credit Card/Debit Card?

Yes, you may make partial payment through Invites Dollars redemption on-site at Invites$ Participating Outlets. The balance amount must be paid using Cash/NETS/Credit Card/Debit Card.
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How long will my RWS Invites Gold Membership last?

Your invitation to RWS Invites Gold Membership, sent via email or text message, will indicate when you will enjoy your Gold privileges till. 

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
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Is there an age requirement to sign up for the RWS Invites Membership?

Yes, there is an age requirement. You will need to be at least 13 years old to sign up.
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How will I know when my Invites Dollars expire?

You will receive a monthly Account Summary via your valid email address to update you on your Invites Dollars expiring within the next 2 months. Login to the RWS Invites Member's Portal to ensure that your contact details are up to date in order to receive notifications from us.
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What promotions/discounts do RWS Invites Members enjoy?

Can I use Invites Dollars to make purchases online?

No, Invites Dollars redemption can only be used for on-site purchases at Resorts World Sentosa.
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Are there any limitations on earning/redemption of Invites Dollars?

Invites Dollars cannot be earned/redeemed on the following transactions:

  • payment of Application Fee for the Programme;
  • payment of tobacco products;
  • payments charged to or incurred in a corporate account; 
  • payment for goods and/or services purchased for resale, or
  • payment of goods and/or services made on behalf of an employer or client.
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What are the RWS Invites participating outlets?

Can I get back my expired Invites Dollars?

No, expired Invites Dollars cannot be reinstated.
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Can I earn Invites Dollars when I enjoy discounts or member’s rates on my purchases?

RWS Invites Members may earn Invites Dollars on selected promotions on site at Invites$ Participating Outlets or online at rwsentosa.com, subject to the promotions' Terms and Conditions. In the event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.
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Is there a cap on Invites Dollars redemption?

No, there is no cap on Invites Dollars redemption as long as you have sufficient Invites Dollars in your account to pay for your purchases. Invites$1  = SGD1.
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What privileges do I enjoy as an RWS Invites Gold Member?

You can enjoy a complimentary Birthday Meal, free parking and more!

Find out more about your RWS Invites Gold privileges.

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I am an RWS Invites Gold Member, how do I update RWS Invites about a change in my vehicle IU?

You can email us at rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa in order to do so. Kindly update us at least 48 hours in advance.
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How can I continue to be an RWS Invites Gold Member after my Membership Year?

To continue to be an RWS Invites Gold Member, you will need to have a requisite Eligible Spend of at least SGD5,000 within your Membership Year.

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Hotel Michael™

7 questions

Hotel Michael™

7 questions

How many person can accommodate in Hotel Michael room?

Deluxe room, deluxe suite, deluxe premium twin and deluxe premium suite can accommodate up to 3 adults or 2 adults and 2 children. 2 bedroom deluxe suite, 2 bedroom premium suite, merlion suite and presidential suite can accommodate up to 6 adults or 4 adults and 4 children.
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Where is Hotel Michael?

Hotel Michael is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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Do Hotel Michael has steam bath facilities?

Steam bath facilities is only available in our luxury suites.
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What is the bed size at Hotel Michael?

The different bed types available are: Twin Beds - (2 x double beds) 1350 x 2000 x 300mm King Bed - 1800 x 1900 x 300mm
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What are the different room types available at Hotel Michael?

There are 464 rooms from a mix of: Deluxe Room 1-Bedroom Deluxe Suite King 2-Bedroom Deluxe Suite 1 or 2-Bedroom Deluxe Premium Suite Presidential Suite 2-Bedroom Merlion Suite
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What room views are available at Hotel Michael?

There are the Resort view, Merlion view and Universal Studios views. Please indicate any request when making your reservation. All requests will be subject to availability.
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Are there any restaurants at Hotel Michael?

Fratelli Trattoria and Fratelli Pizzeria are located at Hotel Michael Level 2 serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast*. For reservations and more information of the restaurant, please visit their website: 1)  Fratelli Trattoria 2)  Fratelli Pizzeria *Reservations are not accepted for Breakfast. Walk-ins are welcomed.
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Vouchers

2 questions

Vouchers

2 questions

Are there any black out dates for using gift vouchers?

Please refer to the terms & conditions stated on your voucher. Alternatively, you may write in to dining@rwsentosa.com for further assistance on your enquiries.
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Which restaurants may i use my Dining Voucher at?

Please refer to the terms & conditions stated on your voucher. Alternatively, you may write in to dining@rwsentosa.com for further assistance on your enquiries.
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Forest 森

5 questions

Forest 森

5 questions

What are the operating hours for Forest 森 ?

 Forest 森 operates for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Where can I get the menu for Forest?

 A-La Carte and Set menus are available daily for Lunch and Dinner (except Sunday Lunch, Set menu only).
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What cuisine does Forest 森 serve?

Helmed by Singapore’s famous celebrity chef Sam Leong,  Forest 森 in Equarius Hotel prides itself on contemporary Chinese fine cuisine that goes beyond the familiar. Stepping into the high-ceilinged, spacious interior with a lush rainforest-themed decor, you know that dining at Forest will be an unhurried, experiential affair.
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Where is Forest Restaurant located?

Forest 森 is located at the lobby of Equarius Hotel. The nearest carpark is located at B1M West Car Park (Blue Zone).
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Can I make reservation for Forest?

Simply make your dining reservation at Forest 森 online  here.
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Voucher Code

3 questions

Voucher Code

3 questions

How to Use Voucher Code?

Step One: Select your item and proceed to payment
Step Two: Enter your voucher code and select 'Apply'. 
Step Three: Ensure that voucher code is applied successfully. 
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What are the Voucher Code Restrictions?

  • Voucher codes are in Singapore currency.
  • Only one voucher code can be applied per order.
  • Voucher code value is not exchangeable for cash and is not replaceable or refundable whether in whole or in part.
  • Voucher code is applicable only to select products.
  • Voucher code may only be applicable with a minimum spend
  • Resorts World Sentosa will not accept any responsibility for claims, demands, losses, costs, expenses or liability of any kind arising from or connected to any transactions and the customer in relation with the use of voucher.
  • Resorts World Sentosa reserves the right to amend the Terms and Conditions at any time.
  • Please check if the item you wish to purchase falls under voucher code Terms and Conditions mentioned in the respective email/ collateral sent to you. 
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Why can't I use Voucher Code?

Minimum Spend  
Some voucher codes are only applicable with a minimum spend. In such cases, check that your order value meets the minimun spending requirement.

Validity Period
Make sure that your voucher code is valid and has not expired. Terms and Conditions mentioned in the respective email sent to you or on the back of the physical voucher.

Participating Products
Check if the item you wish to purchase falls under voucher code Terms and Conditions mentioned in the respective email/collateral sent to you. 

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Malaysian Food Street

1 questions

Malaysian Food Street

1 questions

Where is Malaysian Food Street located?

 Malaysian Food Street is located at Waterfront, Level 1
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Beach Villa

9 questions

Beach Villa

9 questions

What type of rooms at Beach Villa?

There are a mix of: 1-Bedroom Villa 2-Bedroom Villa 3-Bedroom Villa 4 -Bedroom Villa (The Palace) Ocean Suite Tree Top Loft
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How many person can accommodate in Beach Villa room?

Treetop loft can accommodate up to 2 adults and 1 child. 1 bedroom villa and ocean suite can accommodate up to 3 adults or 2 adults and 2 children (Except for Mika Suite 2 Adults) 2 bedroom villa can accommodate up to 7 adults or 4 adults and 4 children. 3 bedroom villa can accommodate up to 9 adults or 6 adults and 5 children. The palace can accommodate up to 11 adults or 8 adults and 6 children.
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Where do I check in?

Please check in at the Reception Counter, Equarius Hotel Level 1.
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Where is Beach Villa?

Beach Villas is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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Swimming pool attendant available?

There is no pool attendant/life guard. You may utilise the pool towels at the pool side.
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Is there a butler service?

Yes, all Beach Villa guests have a 24-hour butler service. In-room check-in is available for guest who provide us the arrival details.
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What is the bed size at Beach Villa?

The different bed types available are: King - 2000mm x 2000mm 2x Double - 1350mm x 1900mm (only available 2-bedrooms villa and above)
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Are there any restaurants at the Beach Villa?

There are no restaurants within the Beach Villas. However, Forest 森 is only minutes away, located at Equarius Hotel Level 1. The restaurant serves Contemporary Chinese cuisine for lunch and dinner, and an International buffet breakfast.
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Do Beach Villa hotel has steam bath facilities?

Steam bath facilities is available in our 2-bedroom villa, 3-bedroom villa and palace.
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Adventure Cove Waterpark™

1 questions

Adventure Cove Waterpark™

1 questions

Notice

Adventure Cove Waterpark will remain temporarily suspended until further notice.
All sales and renewal of Annual and Season Passes are temporarily suspended until further notice.
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S.E.A. Aquarium™

1 questions

S.E.A. Aquarium™

1 questions

FAQ

Please visit here for S.E.A Aquarium™ FAQ
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Equarius Hotel™

9 questions

Equarius Hotel™

9 questions

How many person can accommodate in Equarius Hotel room?

All rooms can accommodate up to 3 adults or 2 adults and 2 children.
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Is there kid's pool at Equarius Hotel?

There is no child-size pool, but Equarius Hotel in-house guests can use the free-form pool at Beach Villas, which is 1.2 metres deep.
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Where is the Equarius Hotel swimming pool?

All guests of Equarius Hotel can access the swimming pool at Beach Villas. Please approach concierge for direction.
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Where is Equarius Hotel?

Equarius Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What type of rooms at Equarius Hotel?

There are 183 rooms from a mix of: Deluxe Room (51sqm) Deluxe Pool Room (65sqm) Deluxe Garden Room (100-129sqm) Deluxe Suite (96-242sqm) Deluxe Pool Suite (130sqm)
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What room views are available at Equarius Hotel?

There are either Forest View or Waterpark View. You may request your preference upon making reservations and subject to availabilty.
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What is the bed size at Equarius Hotel?

The different bed types available are: King - 2000mm x 2000mm 2x Single - 1000mm x 2000mm
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Is there a restaurant at Equarius Hotel?

There is a Chinese restaurant, Forest, at Level 1 of Equarius Hotel, which serves breakfast, lunch and dinner.
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Do Equarius Hotel has steam bath facilities?

Steam bath facilities is available in our suites.
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Dolphin Island

1 questions

Dolphin Island

1 questions

Notice

Dolphin Island will remain temporarily suspended until further notice.
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Universal Studios Singapore

1 questions

Universal Studios Singapore

1 questions

FAQ

Please visit here for Universal Studios Singapore FAQ.

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