Help and Support

We are here to help. Find answers to some of the most frequently asked questions about our attractions, hotels, restaurants and more in Resorts World Sentosa or retrieve details on your hotel reservation.

Start by keying in your queries in the search bar below. 

 

Categories

×

Categories

Categories

Dolphin Island

27 questions

Dolphin Island

27 questions

Do I need to know how to swim to do the Dolphin Island programs?

Our Dolphin Island programs are suitable for non-swimmers, except for Dolphin Adventure program. For more information, please refer to  terms and conditions of each Dolphin Island program.
Was it helpful?
Yes No

Where is Dolphin Island located?

Dolphin Island is located within Resorts World Sentosa’s Adventure Cove Waterpark. Island admission charges into Sentosa Island and Adventure Cove Waterpark still apply.
Was it helpful?
Yes No

Where can I purchase Dolphin Island tickets?

If you would like to make a reservation for our programmes, you may do so  online or on-site at the Adventure Cove Waterpark ticket booth, subject to availability.
Was it helpful?
Yes No

How long is dolphin island program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.
Was it helpful?
Yes No

How many dolphins will I be interacting with?

There will be one dolphin to a group along with one dolphin trainer.
Was it helpful?
Yes No

Is there a way to skip the regular queue at Dolphin Island?

Express queues are currently not available. All Dolphin Interaction Programme participants are advised to arrive at Dolphin Island 15 minutes before the scheduled programme time.
Was it helpful?
Yes No

Can my friends and family take photos while I do the Dolphin Interaction Programme?

An official photographer will be with you during the experience to take photos. The photos may be purchased after the interaction programme at Adventure Cove Waterpark - Reef N Wave Wear.
Was it helpful?
Yes No

Can I wear sunscreen lotion during the dolphin interaction programmes?

Guests who are taking part in the dolphin interaction programmes are advised not to wear any sunscreen lotions or jewellery during each session. However, if you have already applied sunscreen, you can use the showers provided to rinse it off.
Was it helpful?
Yes No

Are tubes, floatation devices and life jackets provided in Dolphin Island?

Dolphin Island will provide a flotation device or wetsuit depending on the safety requirements of the programme. For the safety of our guests and marine animals, personal flotation devices and wetsuits are not permitted inside Dolphin Island.
Was it helpful?
Yes No

What is Trainer for A Day programme?

During the program you get to engage with the dolphins. After food preparation is done for the dolphins, you get to feed the dolphins.
Was it helpful?
Yes No

Are there age, height or weight restrictions for the Dolphin Interaction programmes?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to  here for each Dolphin Island Program's individual requirement.
Was it helpful?
Yes No

What if I already have my Adventure Cove Waterpark ticket and wish to do a Dolphin Interaction Programme?

You can proceed to our Guest Services Counter or Dolphin Island ticket counters located both inside and outside Adventure Cove Waterpark to purchase Dolphin Island tickets. Please be informed that programs are subject to availability.
Was it helpful?
Yes No

What do I need to bring or wear for the Dolphin Island programmes?

Please wear your swim wear and arrive at least 15 minutes before the start of your programme. Wetsuits will be provided. All personal belongings are to be kept in the lockers provided. Strictly no loose items, phones, and cameras are allowed in Dolphin Island.
Was it helpful?
Yes No

Are there additional costs to participate in dolphin programme when I already have the Adventure Cove Waterpark ticket?

Admission ticket to Adventure Cove Waterpark is required to take part in the Dolphin Island programmes. You may purchase the  one day tickets or the  attraction pass if you are visiting more often.
Was it helpful?
Yes No

May I change ticket date of Dolphin Island?

Yes. Rescheduling should be informed 24 hours in advance. No shows are charged 100% of their reservation amount.
Was it helpful?
Yes No

Are there age limit for Dolphin Island programs?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to  this guide for each Dolphin Island Program's individual requirement.
Was it helpful?
Yes No

Can I use the Dolphin Island lockers for the whole day if I plan to visit Adventure Cove Waterpark afterwards?

The lockers in Dolphin Island are for your use only for the duration of the Dolphin Interaction programme. Once the programme is over, you may use the lockers within Adventure Cove Waterpark.
Was it helpful?
Yes No

what is the duration of the in-water experience in Dophin program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.
Was it helpful?
Yes No

Will the Dolphin Island closed during heavy downpours or thunderstorms?

Dolphin Island programmes may be cancelled due to inclement weather. Participants must be present before the marine mammal trainer determines cancellation or postponement due to the weather condition.
Was it helpful?
Yes No

How early should I arrive for my Dolphin programme?

Please be at Dolphin Island entrance 15 minutes before the scheduled programme start time.
Was it helpful?
Yes No

What is the type of water used in Dolphin Island habitats?

The water in our Indo-pacific bottlenose dolphins’ habitat at Dolphin Island is treated sea water.
Was it helpful?
Yes No

If I'm pregnant, can I still take part in the Dolphin Island programmes?

Pregnant women are not allowed to participate in Dolphin Adventure. For all other Dolphin Interaction programmes, a fit-for-participation medical certificate indicating is needed.
Was it helpful?
Yes No

Are there any restaurants inside Dolphin Island?

Food and drinks are not allowed within Dolphin Island. The nearest dine-in locations is at The Bay Restaurant that is located inside Adventure Cove Waterpark.
Was it helpful?
Yes No

Is there any safety briefing for dolphin programme?

Yes, our Dolphin Trainers will brief you on what to do before the programme starts.
Was it helpful?
Yes No

Do I need to be a certified diver to participate in Dolphin Trek?

Dolphin Trek is suitable for non-swimmers, and no SCUBA certificaction is needed.
Was it helpful?
Yes No

Do you have a babysitter to look after my baby while I do the dolphin interaction?

At the moment, babysitting services are not provided in Dolphin Island.
Was it helpful?
Yes No

Is smoking allowed in Dolphin Island?

Smoking is not permitted inside Dolphin Island. Guests who wish to smoke may proceed to the designated smoking areas at Adventure Cove Waterpark. Please ask any team member for assistance with directions.
Was it helpful?
Yes No

Show all questions

Fratelli

5 questions

Fratelli

5 questions

What cuisine does Fratelli serve?

Helmed by Michelin-starred chefs, Enrico and Roberto Cerea, whose family runs the renowned Da Vittorio restaurants in Italy, Fratelli brings you two dining experiences in one location - Fratelli Pizzeria and Fratelli Trattoria.  Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.  Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
Was it helpful?
Yes No

Where can I see the menus of Fratelli?

Fratelli Trattoria's menu is available  here. Fratelli Pizzeria's menu is available  here.
Was it helpful?
Yes No

Where is Fratelli located?

Fratelli Pizzeria and Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

How can I make reservations for Fratelli?

Simply make your dining reservation at Fratelli online now:  Fratelli Pizzeria  Fratelli Trattoria
Was it helpful?
Yes No

What are the operating hours for Fratelli?

 Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends.  Fratelli Trattoria opens for dinner only. Fratelli Pizzeria and Trattoria are closed every Mondays, except Public Holidays. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Show all questions

Hotels

84 questions

Hotels

84 questions

How much would breakfast cost?

American buffet breakfast costs at Fratelli, Sessions and Forest at Resorts World Sentosa, as follows: Mondays to Fridays SGD39 ++ for Adults SGD19.50 ++ for Child (4 to 12 years old) Saturdays, Sundays and Public Holidays SGD44 ++ for Adults SGD22 ++ for Child (4 to 12 years old) Festive Cafe at Genting Hotel Jurong, as follows: For a Local breakfast costs: Mondays to Sundays SGD12++ for Adults SGD6++ for Child (4 to 12 years old) For a Breakfast combo (Local Breakfast + American Breakfast) Mondays to Sundays SGD$18++ for Adults SGD$9++ for Child (4 to 12 years old)
Was it helpful?
Yes No

What are the check-in and check-out times?

Check-in: After 3pm Check-out: 11am (for walk-in guests, and those who booked via online travel agents and corporate & travel agents) Check out: 12pm (for guest who booked via Genting Rewards) Check-out: 1pm (for guests who booked via Web Direct) ** Check-in during Peak Hours may require a longer waiting time
Was it helpful?
Yes No

Is there any special promotion for hotel stay?

For hotel promotion enquiry, you may visit  Hotels & Spa.
Was it helpful?
Yes No

What is there to do in hotel for kids?

There is a  Kids Club located at Hard Rock Hotel Level 2.
Was it helpful?
Yes No

Is there a private pool?

Private pools are only available at Crockfords Tower and Beach Villas.
Was it helpful?
Yes No

Can I still use the Sentosa pass after checking out?

Yes. After first use, the pass is valid for 3 days.
Was it helpful?
Yes No

What is the deposit required at check-in?

The Cash Deposit and Credit Card Pre-Authorization are SGD100 per night, max cap at SGD500.
Was it helpful?
Yes No

How can I cancel my booking of hotel?

You can send in your request to enquiries@rwsentosa.com 
Was it helpful?
Yes No

Are there connecting rooms?

Yes, connecting and adjoining rooms are available. Please indicate this request when making your reservation. All requests are subject to availability
Was it helpful?
Yes No

Is there turndown service?

1)Beach Villas and Crockfords Tower have a 24-hour butler service that includes turndown service. 2)The Equarius Hotel, Hard Rock Hotel and Hotel Michael provide turndown service for all suites. 3) Festive Hotel and Genting Hotel Jurong do not provide turndown service.
Was it helpful?
Yes No

Will children need an additional bed?

Children below 12 years old can share the existing bed. At Equarius Hotel,Hotel Michael, Hard Rock Hotel, Crockfords Tower & Beach Villa, extra bed is available at an additional charge. At Festive Hotel, sofa bed that can be converted to a bed at an additional charge. Extra bed - $70++ For Casino Member - $80nett At Genting Hotel Jurong - Extra beds are available at ; Extra bed - $70++ For Casino Member -$65nett Sofa bed only for Suites - $55++
Was it helpful?
Yes No

Do I need to register all my family members when I check-in?

All guests who are staying for the night will have to be registered at check-in. This is a requirement by the authorities and the hotel licensing act
Was it helpful?
Yes No

What do I need at check-in here in the hotel?

This is what you need : 1) Singaporean & PRs - Valid Photo Identification Document (e.g. IC, Passport, SAF issued 11B) 2) Foreigners - Valid Photo Identification Document (e.g. Passport) 3) Casino Members - Valid Photo Identification Document and Membership Card. * All guest must provide a guaranteed mode of payment for rooms and incidental charges upon check-in (e.g. Cash/ Credit Card)** Please be reminded that Driver's Licence is no longer accepted.
Was it helpful?
Yes No

Can I leave my luggage at the reception before check-in time?

Yes,. We have luggage storage facilities available, please approach the hotel concierge. Luggage storage facilities are available for guest who are staying in the hotel or dining in our restaurants.
Was it helpful?
Yes No

Does the hotel provide towels to go to Adventure Cove Waterpark?

Hotel towels are not allowed to be brought out from the room. There are towels available at Adventure Cove with a fee.
Was it helpful?
Yes No

Can I use the hotel facilities, gym or swimming pool before checking in or after checking out?

Yes, please approach the Reception Counter for assistance. This excludes Genting Hotel Jurong, where facilities are only accessible during your stay with your room key card.
Was it helpful?
Yes No

Can I check my booking of hotel?

You can send in your request to enquiries@rwsentosa.com
Was it helpful?
Yes No

Are there children amenities at Hotel?

Baby Crib/Cot and Bath tub are available at all Hotels. Kids amenities are only provided at Equarius Hotel and Beach Villas. Please indicate request when making your reservation.
Was it helpful?
Yes No

What is the legal check-in age for your hotel?

You must be at least 18-years of age to check-in. Guests below 18 years of age must be accompanied by a parent or legal guardian.
Was it helpful?
Yes No

I am travelling with my parents. However, I would like to check in earlier/first? Deposit will also be made by my parents as I do not own any credit card. Is that possible?

To check in separately, you must be registered as a 'room sharer' when making reservations. Do bring along an identification document. Your parents must proceed to the front office for registration and deposit when they arrive.
Was it helpful?
Yes No

Is there free Wi-Fi?

Yes. Complimentary internet access is available for all hotel guests. RWS hotels in Sentosa: up to 3 devices throughout your entire stay Genting Hotel Jurong: up to 2 devices throughout your entire stay
Was it helpful?
Yes No

Are there bathtubs in Hotel ?

Bathhubs are only available in Suites and Villas except Genting Hotel Jurong.
Was it helpful?
Yes No

Can non-hotel guest use the hotel facilities, gym or swimming pool?

Only in-house hotel guests are allowed to use the hotel facilities. Guest must be registered at the particular hotel to use its pool. *Please approach our Hotel Concierge for directions.
Was it helpful?
Yes No

What are the star ratings of each hotel?

5 Stars: Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael 3 Stars: Genting Hotel Jurong
Was it helpful?
Yes No

Are kids pool available ?

There is a kid's pool and wet play area in Festive Hotel. All kids must be accompanied by an adult at all times.
Was it helpful?
Yes No

Is there any special promotion with credit card for hotel stay?

For hotel promotion with credit card enquiry, you may visit  Mastercard Exclusives.
Was it helpful?
Yes No

Are towels provided at the swimming pool?

Yes. Pool towels are provided.
Was it helpful?
Yes No

Can I check my request of hotel?

You can send in your request to enquiries@rwsentosa.com
Was it helpful?
Yes No

Can I get a bed guard?

Yes. Please request this via Housekeeping, subject to availability.
Was it helpful?
Yes No

Do Hotel rooms have balconies?

Not all hotels have rooms with Balcony, only Equarius Hotel have all rooms that come with Balcony.
Was it helpful?
Yes No

Is fresh milk available for coffee in the room?

Powdered creamer is available in the rooms. You may call In room dining through our operator for fresh milk and will be delivered with a fee.
Was it helpful?
Yes No

How can I change my package of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
Was it helpful?
Yes No

How many hotels are there in Resorts World Sentosa?

Resorts World Sentosa houses 6 hotel brands on Sentosa and 1 other (Genting Hotel Jurong) in Jurong East, a 20-minute car ride away. The 6 Sentosa-based hotels are: Beach Villas (which includes both the Ocean Suites and TreeTop Lofts), Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael.
Was it helpful?
Yes No

Are the hotels non-smoking?

The following hotels have smoking floors available on selected levels; Crockfords Tower, Beach Villa, Hotel Michael, Festive Hotel, Genting Hotel Jurong. Please indicate your preference when making your reservation, subject to availability. Hard Rock Hotel and Equarius Hotel are Non-Smoking hotels with designated smoking areas available just outside the hotel premises.
Was it helpful?
Yes No

How deep is the pool?

The swimming pool depth for all hotels is 1.2 metres deep. For Hard Rock Hotel: Beach pool - 0.9m-1.2m Lap pool - 1.2m-1.4m Swim-up Bar - 1.2m Swimming pools are open from 7am to 8pm daily.
Was it helpful?
Yes No

Can I plug in HDMI on the TV?

Yes it does. However we do not provide HDMI cables and we do not encourage plugging in devices through the HDMI port.
Was it helpful?
Yes No

Can I bring my pet to the hotels?

No, pets are not allowed in the hotel premises except for guide/service dogs.
Was it helpful?
Yes No

What type of facilities available at Hotel?

There are available facilities of swimming pool, gym, kids' club and restaurants
Was it helpful?
Yes No

How can I change my booking of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
Was it helpful?
Yes No

Is there a microwave?

No. We do not have mircowave in the room.
Was it helpful?
Yes No

Do hotel require hotel key card to access the guest lift?

Yes. All hotels will require hotel room key to access the lift.
Was it helpful?
Yes No

Is there a convenience store?

You can find convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Please approach the concierge for direction.
Was it helpful?
Yes No

Where is the swimming pool located?

Swimming pool are located as follows: Hotel Michael - Level 3, Crockfords Tower - Level 3, Festive Hotel - Level 3, Hard Rock Hotel - Level 2, Equarius Hotel & Beach Villas - within the vicinity of Beach Villas, Genting Hotel Jurong - Level 2.  Please approach Hotel Concierge for directions.
Was it helpful?
Yes No

Is there jacuzzi at the swimming pool?

Jacuzzi is only available at Hotel Michael, Festive Hotel, Hard Rock Hotel and Beach Villas only. For more information, please approach our Hotel Concierge.
Was it helpful?
Yes No

Do hotel provide limo transfer?

Yes. We do provide limo service at a charge.
Was it helpful?
Yes No

Do you provide travel adapters?

Yes. Please request this via Housekeeping.
Was it helpful?
Yes No

Is room service available in the hotel after midnight?

Yes, room service is available 24 hours at all Resorts World Sentosa hotels except Genting Hotel Jurong and Festive Hotel.
Was it helpful?
Yes No

How can I access the free WiFi?

RWS hotels : Search for guestwifi@rws, select 'hotel guest' and the hotel you are staying at, and input the 4-digit room number and your last name. You can utilise the free WiFi for up to 3 devices. Genting Hotel Jurong: Search for wireless@ghj and input your room number and hotel confirmation number. You can utilise the free WiFi for up to 2 devices.
Was it helpful?
Yes No

What amenities do you provide for special Occasion?

We are with you on your special occasion! Please indicate request when making your reservation.
Was it helpful?
Yes No

Are laundry services available at your hotel?

Laundry services are available at all RWS Hotels at a charge. Genting Hotel Jurong has a Laundromat facility at Lobby Level 1 Laundry & Dry Clean Services. 5pm to 8pm, Monday to Saturday (closed on Sunday and Public Holidays). 24 hours Self-service Laundromat Room at Level 2 at SGD10nett per wash and SGD10nett dry cycle with Ironing Facilities. Ironing Facilities are available at all Hotels. Please contact Housekeeping for assistance.
Was it helpful?
Yes No

What tv channels can I watch in rooms?

Please feel free to browse the 'In-room Entertainment and TV Channel'. The channels list are as follows: 

TV Channels Programs
1 RWS Welcome Video
 2 Channel 5 HD
 3 Channel 8
 5 Suria
 6 Vasantham
 7 Okto HD
 8 Channel News Asia HD
 15 Nickelodeon
 18 CNN
 21 AXN 
 22 National Geographic
 23 KBS World
 24 Cartoon Network
 30 HBO
 35 CTI Asia
 36 Channel U
 38 CCTV - 4
39 Celestial
40 EETV News  
41 ETTV Asia
42 Kids 
56 Discovery Channel 
57 Travel Channel 
58 Fox Movies HD
59 Star Chinese Channel 
60 Nat Geo Wild 
61 Astro Prima
62 MNC Drama Channel 
63 Xing Kong
64 cHK
65 Pesona
66 Phoenix Chinese Channel 
67 NHK World Premium 
68 Fox Sports 
69 Fox Sports 2 
70 Hub W Drama 
71 Hub E-CIty 
Was it helpful?
Yes No

Where are the hotels located?

Resorts World Sentosa is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269 Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516
Was it helpful?
Yes No

Do you provide babysitting services?

Yes. Please reserve this babysitting service in advance with Concierge. Charges apply.
Was it helpful?
Yes No

Is there any service charge or taxes?

There is a 10% service charge and 7% government service tax (GST).
Was it helpful?
Yes No

Is there a sauna in the hotel?

No. However, you may visit ESPA for all spa services. Charges will apply.
Was it helpful?
Yes No

Do hotels provide guest amenities?

Yes. Standard guest amenities are provided. E.g. like bathroom amenities, bathrobes, slippers. Guests can purchase personal hygiene items at a convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Genting Hotel Jurong Standard amenities are available. However, for additional hygiene related amenities can be purchased at Level 1 Vending Machine.
Was it helpful?
Yes No

Is there a gym available in the hotel?

24 hours Gymnasiums are available only for In-house guests at the following hotels: Hard Rock Hotel Level 2, Hotel Michael Level 3, Genting Hotel Jurong Level 2, ESPA Gymnasium is chargeable at SGD9 nett.
Was it helpful?
Yes No

Are there mini-bars fridge in the hotel rooms?

Yes, mini-bars fridge are available. Stocked items are only available in suites except Genting Hotel Jurong. *These items will be billed upon consumption.
Was it helpful?
Yes No

Is there a prayer direction?

Yes, prayer direction is available at hotel guest room. Please call Front Desk for assistance.
Was it helpful?
Yes No

Will I be charged for using the safe box?

No. All in-house guests can use the safe deposit box in the rooms without any additional charge.
Was it helpful?
Yes No

Is there a printing service nearby to print some documents?

Please approach the hotel concierge directly for assistance. Charges apply.
Was it helpful?
Yes No

Do Hotel Michael has USB socket?

Only selected room are equipped with USB socket.
Was it helpful?
Yes No

Can I make outgoing calls on the room phone?

Yes. Charges apply.
Was it helpful?
Yes No

Is there an ice dispenser ?

There are ice dispensers available in all Hotels except Equarius Hotel, Beach Villas & Crockfords Tower. Please request for ice through In-Room Dining for Equarius Hotel & Beach Villas.
Was it helpful?
Yes No

What bathroom doors are used in your hotels?

The bathroom doors are either sliding or pullout doors.
Was it helpful?
Yes No

Is there an air pump for floats that I can use?

No. This is not available.
Was it helpful?
Yes No

Do hotel provide newspaper?

No. However You can purchase it from the convenience chains such as 7-Eleven near Sentosa Express Waterfront Station.
Was it helpful?
Yes No

Is there a clinic nearby hotel?

Shenton Medical Clinic is located at Resorts World Sentosa Basement
Was it helpful?
Yes No

Can I book for Hotel in-room massage from ESPA?

All treatments and massages are done inside ESPA
Was it helpful?
Yes No

Do Hard Rock Hotel has USB socket?

No. This is not available.
Was it helpful?
Yes No

Do Festive Hotel has USB socket?

No. This is not available.
Was it helpful?
Yes No

How can I get a clothes rack / more laundry bag?

Please call Housekeeping for assistance.
Was it helpful?
Yes No

How do I use the coffee machine?

Please contact Housekeeping for assistance.
Was it helpful?
Yes No

Do Equarius Hotel has USB socket?

All rooms are equipped with USB socket.
Was it helpful?
Yes No

is there butler services in the Presidential Suite?

Yes. We can arrange for Butler Services. Butler services is only available at Crockfords Tower and Beach Villa.
Was it helpful?
Yes No

What are the bars near hotel?

You may visit The Rock Bar at Hard Rock Hotel Lobby level. The Rock Bar is open from 1pm to 1am daily 
Was it helpful?
Yes No

Are the rooms wheelchair accessible?

Yes, Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael have rooms designed for persons with disabilities. The room has a bigger shower stall and access, foldable handicap seat, as well as metal support bars by the toilet and shower stall.
Was it helpful?
Yes No

Is there shoe shine service?

No. This service is not available.
Was it helpful?
Yes No

Are there any rooms specially designed for persons who are physically-challenged?

Yes, rooms designed for persons who are physically-challenged are available in all hotels. Please indicate request when making your reservation.
Was it helpful?
Yes No

Can I toggle the TV language to Mandarin?

There are language options – English & Chinese.
Was it helpful?
Yes No

Are wheelchairs provided at the hotels?

Yes, wheelchairs are available upon request. Please indicate this requirement when making your reservation.
Was it helpful?
Yes No

Is there an iron and board in the guestroom?

Yes. Please request this via Housekeeping.
Was it helpful?
Yes No

Do Beach Villa hotel has USB socket?

All rooms are equipped with USB socket.
Was it helpful?
Yes No

Do Genting Hotel Jurong has USB socket?

All rooms are equipped with USB socket.
Was it helpful?
Yes No

Show all questions

S.E.A. Aquarium™

17 questions

S.E.A. Aquarium™

17 questions

Are there additional costs inside SEA Aquarium?

All attractions are included in your admission ticket with the exception of special ticketed events.
Was it helpful?
Yes No

Are there age limit for S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium, but we advise all visitors under the age of 13 to be accompanied by paying adults or guardians
Was it helpful?
Yes No

Is there a way to skip the regular queue at SEA Aquarium?

Express queues are currently not available.
Was it helpful?
Yes No

Are strollers or wheelchairs allowed in the S.E.A. Aquarium?

Personal strollers and wheelchairs are welcome in the S.E.A. Aquarium. The S.E.A. Aquarium has been designed to give barrier-free access to most routes within. There are no strollers for rent in S.E.A. Aquarium. For wheelchairs, rental can be done at the Guest Services Counter (next to entrance escalator) by registering your name, phone number, and with a refundable depost of SGD50 and a rental cost of SGD15. The rented wheelchair can only be used within the S.E.A. Aquarium.
Was it helpful?
Yes No

Can I take photos within SEA Aquarium?

Yes, feel free to take as many pictures as you would like. There are also photographers located within the parks to assist with capturing your lasting memories. However, please note that production cameras are not allowed into the parks. Please be considerate and off your flash when taking photos of our marine animals.
Was it helpful?
Yes No

Are there age, height or weight restrictions for the exhibits in S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium.
Was it helpful?
Yes No

Are there places to eat within S.E.A. Aquarium?

S.E.A.side Snacks and Ocean Bites offers a wide variety of quick bites for the entire family who wishes to take a short break. For a sumptuous sit down meal, head down to Ocean Restaurant, located next to the Open Ocean Gallery.
Was it helpful?
Yes No

Are there any Guided Tours in SEA Aquarium?

SEA Aquarium has a  VIP Experience, where on top of a personalised tour of the park, you get exclusive treats including Complimentary Group Photo, as well as priority access for attractions and access to S.E.A Aquarium and Dolphin Island back-of-house. Please call them at +65 6577 7515 or email public.programmes@rwsentosa.com to enquire (Reservations are required and must be made at least 2 working days in advance.)
Was it helpful?
Yes No

Where can I obtain the S.E.A. Aquarium Map?

S.E.A. Aquarium Map can be downloaded  here, or are available onsite as well as the main entrance.
Was it helpful?
Yes No

Are there Halal-certified food options in S.E.A. Aquarium?

There are no Halal-certified restaurants in S.E.A. Aquarium. Halal-certified dine-in options are available within Universal Studios Singapore, at Malaysian Food Street, and at different outlets at The Forum.
Was it helpful?
Yes No

What are the fish feeding timings in S.E.A. Aquarium?

Please check with our team members during your visit for the day's feeding timings, as these change regularly.
Was it helpful?
Yes No

Where is SEA Aquarium?

S.E.A. Aquarium is located on Sentosa Island, guests visiting S.E.A. Aquarium can get to Sentosa via several ways: •By Walking: Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing S.E.A. Aquarium’s location. •By Buses: RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building). •By Sentosa Express: Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries. •By Car: If you enter via RWS B1 car park, only car park charges apply. If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.
Was it helpful?
Yes No

Are there lockers within the S.E.A. Aquarium?

The nearest lockers are found outside the Aquarium towards Adventure Cove Waterpark entrance or alternatively at The Forum B1.
Was it helpful?
Yes No

What is the difference between Annual Pass & Season Pass of SEA Aquarium?

Both passes grant admission into S.E.A. Aquarium. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days.
Was it helpful?
Yes No

What cuisine does S.E.A. Aquarium Restaurant serve?

At Ocean Restaurant, you’ll be in for an out-of-this-world experience at Southeast Asia’s only underwater aquarium dining experience. Feast on the sight of fishes, rays and sharks swimming past while you savour the freshest Mediterranean-Californian cuisine.
Was it helpful?
Yes No

Is smoking allowed in S.E.A. Aquarium?

Smoking is not permitted inside S.E.A. Aquarium. Guests who wish to smoke may proceed to the designated smoking areas outside S.E.A. Aquarium. Please ask any team member for assistance with directions.
Was it helpful?
Yes No

Can I bring a school group to S.E.A. Aquarium?

Yes. We offer several exciting educational programs at S.E.A. Aquarium. Educators who are interested in bringing your students to S.E.A. Aquarium can email education@rwsentosa.com
Was it helpful?
Yes No

Show all questions

Curate

6 questions

Curate

6 questions

Is there a child policy at CURATE?

We welcome children and families at  CURATE. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection. Do note that dress code applies at the restaurant.
Was it helpful?
Yes No

What cuisine does CURATE serve?

 CURATE serves traditional and contemporary European cuisine and menus crafted by Chef de Cuisine, Chef Halat who promises inventive creations which challenge, tease and cajole your senses. Menus may differ during the quarterly "Art at CURATE” series, a one-week dining collaboration with Michelin Guide Singapore and wine authority Robert Parker Wine Advocate featuring international guest chefs from Michelin-starred restaurants.
Was it helpful?
Yes No

What are the operating hours for CURATE?

 CURATE operates for dinner only. Restaurant is closed every Sundays, except Public Holidays. Last order time is half an hour prior to restaurant closing time. During " Art at CURATE" series events, Lunch and Dinner is available.
Was it helpful?
Yes No

Where is CURATE located?

Curate is located at The Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

Can I make reservation for CURATE?

Simply make your dining reservation at CURATE online  here.
Was it helpful?
Yes No

Where can I get the menu for CURATE?

 A-La Carte and Set Dinner menus are available. During " Art at CURATE" Series events, Set Menus are available for Lunch & Dinner.
Was it helpful?
Yes No

Show all questions

Adventure Cove Waterpark™

21 questions

Adventure Cove Waterpark™

21 questions

What do I need to bring or wear for the Adventure Cove Waterpark?

As Adventure Cove Waterpark is a water theme park, you are advised to bring along a set of swimwear. Please refer to the  Adventure Cove Waterpark's Swimwear Policy.
Was it helpful?
Yes No

Are there additional costs inside Adventure Cove Waterpark?

The admission ticket grants access to all attractions within Adventure Cove Waterpark, except: Ultimate Marine Encounter Dolphin Island Rental of Cabanas Adventure express Visit the Guest Services Counters located inside the Waterpark for availability and costs.
Was it helpful?
Yes No

What is not covered in the adventure cove waterpark ticket?

The admission ticket grants access to all attractions within Adventure Cove Waterpark, except: Ultimate Marine Encounter Dolphin Island Rental of Cabanas Adventure express Visit the Guest Services Counters located inside the Waterpark for availability and costs.
Was it helpful?
Yes No

Are there lockers within the Adventure Cove Waterpark?

Yes, a one-time locker fee allows unlimited access during your entire day of visit. Lockers are available in Small (360mm high x 370mm wide x 500mm deep) and Large (910mm high x 370mm wide x 500mm deep) sizes. Costs of the lockers for daily rentals are SGD10 (Small) and SGD20 (Large) during park operating hours.
Was it helpful?
Yes No

Does Adventure Cove Waterpark have a child swap policy?

Unfortunately, we do not have such a policy but guests with children who are too young to experience Adventure Cove Waterpark are encouraged to use Kids Club! located at Hard Rock Hotel Singapore. Click here for information regarding the activities and costs to participate in Kids Club! For more information, please vist  kids club
Was it helpful?
Yes No

Is the water in the Waterpark sea water or chlorinated water?

Adventure Cove Waterpark pools contains either sea water or chlorinated water.
Was it helpful?
Yes No

Are there shower facilities in the park?

There are shower facilities in Adventure Cove Waterpark, located near the entrance and near the Bay restaurant. There are outdoor shower facilities in Dolphin Island, for guests to rinse before and after the dolphin interaction program. There are no shower facilities in Universal Studios Singapore, SEA Aquarium and Maritime Experiential Museum.
Was it helpful?
Yes No

Are there any Cabana services available at Adventure Cove Waterpark?

Cabanas in Adventure Cove Waterpark are available for rental, on a first come, first serve basis.
Was it helpful?
Yes No

Where is Adventure Cove Waterpark?

Adventure Cove Waterpark is located on Sentosa Island, guests visiting Adventure Cove Waterpark can get to Sentosa via several ways: •By Walking: Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing Adventure Cove Waterpark’s location. •By Buses: RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building). •By Sentosa Express: Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries. •By Car: If you enter via RWS B1 car park, only car park charges apply. If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.
Was it helpful?
Yes No

Are there Halal-certified food options in Adventure Cove Waterpark?

Selected food carts in Adventure Cove Waterpark are Halal-certified. The Bay Restaurant serves food options without pork, but it is not a Halal-certified restaurant. Halal-certified dine-in options are available within Universal Studios Singapore, at Malaysian Food Street, and at different outlets at The Forum.
Was it helpful?
Yes No

Are there age, height or weight restrictions for the attractions in Adventure Cove Waterpark?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer  rides and attractions for each Adventure Cove Waterpark individual attraction requirement.
Was it helpful?
Yes No

Are tubes, floatation devices and life jackets provided in Adventure Cove Waterpark?

Floatation devices for adults, and life jackets for adults and children are provided free of charge at selected attractions in Adventure Cove Waterpark. Usage restrictions of these devices apply on some slides for safety reasons.
Was it helpful?
Yes No

Can I skip the regular queue for attractions in Adventure Cove Waterpark?

The Adventure Express pass allows you to skip the regular queues at participating attractions one (1) time each. Adventure Express pass cannot be used as an admission ticket into Adventure Cove Waterpark, and a separate admission ticket will be required. Please purchase Adventure Express onsite at respective attractions ticket counters, and rates differ based on date of visit.
Was it helpful?
Yes No

Am I allowed to take photographs within Adventure Cove Waterpark?

Feel free to take as many pictures as you would like. There are also photographers located within the Waterpark to assist with capturing your lasting memories. However, please note that production cameras are not allowed inside the Waterpark.
Was it helpful?
Yes No

Are there age limit for Adventure Cove Waterpark?

For your own safety, there are minimum requirements for each ride and attractions. Please refer to  this guide for more information
Was it helpful?
Yes No

Are there any restaurants in Adventure Cove Waterpark?

The Bay Restaurant is located within the Adventure Cove Waterpark.
Was it helpful?
Yes No

Where can I obtain an Adventure Cove Waterpark Map?

The Adventure Cove Waterpark Map can be downloaded  here or are available onsite as well as the main entrance.
Was it helpful?
Yes No

What is Ultimate Marine Encounters?

All Ultimate Marine Encounters enquiries, please send it to us at enquiries@rwsentosa.com
Was it helpful?
Yes No

Are strollers or wheelchairs allowed in the Adventure Cove Waterpark?

Personal strollers and wheelchairs are welcome in the Adventure Cove Waterpark. The Adventure Cove Waterpark has been designed to give barrier-free access to most routes within.
Was it helpful?
Yes No

Is smoking allowed in Adventure Cove Waterpark?

Designated smoking areas are indicated in our park map. Please ask any team member for assistance with directions.
Was it helpful?
Yes No

What is the difference between Annual Pass & Season Pass of Adventure Cove Waterpark?

Both passes grant admission into Adventure Cove Waterpark. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days.
Was it helpful?
Yes No

Show all questions

Attractions

18 questions

Attractions

18 questions

What are the operating hours for the attractions of RWS?

As operation hours varies and are subjected to changes without prior notice, you may visit our website for updates.
Was it helpful?
Yes No

Can I buy tickets on the same day that I wish to visit the attractions of RWS?

Yes, you can! But these are subject to daily availability. The ticket booths are open 30 minutes before the park operation hours. To book your tickets directly, you may visit  attractions
Was it helpful?
Yes No

What is the dress code for the attractions of RWS?

For the best experience, you are advised to wear comfortable clothes and shoes. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the attractions. You may also wish to bring along a separate set of clothes if you are visiting Universal Studios Singapore as you may get wet at selected attractions.
Was it helpful?
Yes No

Are there ticket price difference for the attractions on different dates?

There is no price difference for tickets purchases on different dates. For more promotions please visit  attractions  Dolphin program reservations can be made via Resorts World Sentosa website
Was it helpful?
Yes No

Where can I purchase tickets to the attractions of RWS?

You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival. To book your tickets directly, you may visit  attractions
Was it helpful?
Yes No

May I change ticket date of the attractions of RWS?

Please approach Guest Services Counters located outside respective attractions for assistance in ticket issues.
Was it helpful?
Yes No

Will Attractions close during heavy downpours or thunderstorms?

For your safety, all outdoor rides in our attractions will be suspended in the event of inclement weather.
Was it helpful?
Yes No

What is the duration of visiting the attractions of RWS?

Universal Studios Singapore: Due to attraction wait time and queues, it takes approximately 5 hours or more to experience Universal Studios Singapore. Please feel free to skip the regular queues for selected attractions by purchasing our Universal Express or Universal Express Unlimited Pass. S.E.A. Aquarium: Depending on the crowd, it takes approximately 2 hours or more to experience S.E.A. Aquarium. Adventure Cove Waterpark: Due to attraction wait time and queues, it takes approximately 3hours or more to experience Adventure Cove Waterpark. Please feel free to skip the regular queues for selected attractions by purchasing our Adventure Express Pass. Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.
Was it helpful?
Yes No

If I am a hotel customer of RWS hotel how do I purchase tickets to the attractions of RWS?

You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival. To book your tickets directly, you may visit  attractions.
Was it helpful?
Yes No

Is there retail only ticket if I just want to buy gift from the attractions?

There is no retail-only admission tickets. You will need a regular admission ticket to enter Universal Studios Singapore. For a no-admission-ticket shopping trip, head to That's A Wrap store just outside the park. A range of selected merchandise is available there. For a wider selection of products, you will need access to the park proper.
Was it helpful?
Yes No

Am I allowed to re-enter the attraction of RWS, on the same day, after I have exited the park?

Your admission ticket is valid for re-entry on the same date of visit. Please do obtain a re-entry handstamp before you exit the park if you wish to re-enter for the day. A valid handstamp and admission ticket are required to be presented for re-entry. For special events, additional terms & conditions apply. For Entry into Dolphin Island is only valid on the date and time of your Dolphin Interaction Programme. Re-entry into Dolphin Island is not allowed. For special private interaction programmes with family and friends, terms and conditions apply. To book your tickets directly, you may visit  attractions
Was it helpful?
Yes No

Can I bring outside food into the attractions of RWS?

Outside Food and drinks are not permitted into the park except Baby food, formulas and food for guests with special dietaries. Bag checks will be conducted at the entrance. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands inside the parks.
Was it helpful?
Yes No

Are the attractions' tickets transferable?

Tickets are not transferable and must be used by the same person throughout the day.
Was it helpful?
Yes No

Are there ticket packages that include hotel stays at Resorts World Sentosa?

Yes, please find out more  here
Was it helpful?
Yes No

Are hotel guests guaranteed tickets to the attractions?

Tickets for all guests are available on a first-come-first-served basis.
Was it helpful?
Yes No

What should I do if I feel unwell in the park?

Please approach any team member for assistance. First Aid is available within/near the park.
Was it helpful?
Yes No

Where can I purchase tickets for TrickEye Museum?

You can purchase tickets  online or on-site.
Was it helpful?
Yes No

Are there any gift shops in RWS atractions?

Universal Studios Singapore: Retail shops are located both inside and outside Universal Studios Singapore. Please refer to  here for more information. S.E.A. Aquarium: Retail shop is located inside S.E.A. Aquarium. Please refer to  here for more information. Adventure Cove Waterpark: Retail shop is located inside Adventure Cove Waterpark. Please refer to  here for more information. Dolphin Island: There is no retail shop located inside Dolphin Island. Guests can purchase Dolphin Island related items in the retail shop located inside Adventure Cove Waterpark. Maritime Experiential Museum: Retail shop is located inside Maritime Experiential Museum. Please refer to  here for more information.
Was it helpful?
Yes No

Show all questions

Ocean Restaurant

5 questions

Ocean Restaurant

5 questions

I do not have SEA Aquarium admission tickets, can I still dine at OCEAN Restaurant?

The restaurant's main entrance is located at West Zone carpark, Level B1M and no S.E.A Aquarium ticket is required if you are not entering the attraction premises. If you would like to visit S.E.A Aquarium before/after dining, please purchase S.E.A Aquarium tickets  here.
Was it helpful?
Yes No

Can I make reservation for OCEAN Restaurant?

Simply make your dining reservation at Ocean Restaurant online here.
Was it helpful?
Yes No

Where can I get the menu for OCEAN Restaurant?

 A-La Carte and Set menus are available for Lunch and Dinner.
Was it helpful?
Yes No

Where is Ocean Restaurant located?

Ocean Restaurant is located at West Carpark Level B1M. The nearest parking is located at Purple Zone. If you are coming by foot, the nearest hotel lobby is from Equarius Hotel or Hard Rock Hotel. It is a 5 minutes' walk away. Feel free to approach our hotel concierges for directions to the restaurant. There are inter-hotel shuttle bus services available in the resort. If you are visiting the S.E.A Aquarium prior to your meals (a valid entrance ticket is required for entry), Ocean Restaurant is located next to the Open Ocean Gallery (approximately 15 - 30 minutes' walking distance from the entrance).
Was it helpful?
Yes No

What are the operating hours for Ocean Restaurant?

 Ocean Restaurant operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Show all questions

Sesame Street 50 Years and Counting Celebration

6 questions

Sesame Street 50 Years and Counting Celebration

6 questions

What Is the Duration of ‘Sesame Street™ 50 Years & Counting Celebration’?

From 8 March to 28 April 2019, party, play, and learn with family and friends at the biggest birthday bash in town with all-new interactive shows and exhibits featuring favorite Sesame Street™ characters such as Elmo and Cookie Monster, and more!

The Operation Timing will be from 10am to 7pm with the following exceptions:

 Mar 2019
 10th to 14th, 25th to 28th & 31st Mar 2019  10AM to 7PM
 17th to 21st & 24th Mar 2019  10AM to 8PM
 8th, 9th 15th, 16th, 22nd, 23rd, 29th & 30th Mar 2019  10AM to 10PM
Fireworks Spectacular: 9th, 16th, 23rd, & 30th Mar 2019
Hollywood Dreams Light-Up Parade: 8th, 9th, 15th, 16th , 22nd, 23rd, & 30th Mar 2019
Apr 2019
 1st to 4th, 7th to 11th, 14th to 18th, 21st to 25th, & 28th Apr 2019   10AM to 7PM
 5th, 6th, 12th, 13th, 19th, 20th, 26th & 27th Apr 2019  10AM to 10PM
Fireworks Spectacular: 6th, 13th, 20th, & 27th Apr 2019
Hollywood Dreams Light-Up Parade: 8th, 9th, 15th, 16th , 22nd, 23rd, & 30th Mar 2019

Do note that park operating hours are subjected to changes without prior notice; guests may visit www.rwsentosa.com for updates prior to visit.

Was it helpful?
Yes No

Do I need to pay extra for this event?

Sesame Street’s 50 Years and Counting Celebration is included with regular admission to Universal Studios Singapore or Annual/ Season Pass. Singapore Residents enjoy online discounts on admission at S$69* for an adult one-day ticket (U.P. S$79).

More information can be found on www.rwsentosa.com/ss50
Was it helpful?
Yes No

Where can I get my free SS50 Collectable Pins?

With a minimum spending of S$60 at dining and retail outlets inside Universal Studios Singapore, bring along the receipt(s) to the Sesame Street Gachapon station located outside Hollywood China Arcade. After verification by our Team Member, guests will receive a customized token for the machine. Guests can insert the given token, spin the dial at the Gachapon machines outside Hollywood China Arcade, and take home the exclusive Sesame Street collectable pin.

With 10 colorful designs, guests can even approach any roving staff in the theme park for a one-to-one friendly exchange!*

Terms & Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

Was it helpful?
Yes No

What are the key highlights of the event?

NEW YORK PUBLIC LIBRARY

Sesame Street Birthday Blowout Show*

Join in the festivities as your favorite Sesame Street characters come together at the Sesame Street 50 Years and Counting Celebration with pop songs, a giant birthday cake, fun dance numbers and a special reveal of an all-new neighbor – Lily the Tiger from China, and learn Mandarin with this adorable martial arts expert.

 

STING ALLEY

Abby’s Fairy Garden

Watch Abby help a friend figure out the best season for growing plants! She will be changing the weather with a wave of her wand, but expect a couple of extra surprises when she does her magic!

Big Bird Nest

Visit Big Bird’s Nest, posing with the iconic Big Bird Nest props and snapping a photo together with Big Bird himself during the Meet & Greet session!

 

NEW YORK

Oscar’s Rhythm Trash

Oscar the Grouch and his trash can bring you the freshest beats from the street. 

Kindly check the daily show grid for show timing. *Show timing is subjected to changes and cancellation.Guests may visit www.rwsentosa.com/ss50 for more information


SOUNDSTAGE28: A WALK DOWN SESAME STREET

Bert & Ernie’s Apartment

Come and explore best friends Bert and Ernie’s apartment. Check out Bert’s bottle cap collection, sing with Ernie, and meet the buzzing little Twiddlebugs! 

Oscar the Grouch Trash Can Exhibition & Coloring Activity

Check out the innovative ways our celebrities and influencers have decorated Oscar the Grouch’s iconic trash can! Show us your imagination and decorate your own trash can to take home!

Getting to Know Big Bird (Show)

Sing with Big Bird and host Alex, as they get to know Big Bird.

123 Stoop Photo Op

Snap a selfie at this iconic backdrop from countless episodes of Sesame Street!

Dance with Elmo

Green Screen Fabulousness and fun awaits when you do a happy happy dance ‘live’ with Elmo!

Abby’s Magic Wand

Come create sparkles with Abby’s Magic Wand.

Sesame Street Shopping

Exclusive Sesame Street merchandise and souvenirs to take home!

Bert & Ernie/ Elmo & Big Bird

Snapping a photo together with your favorite Sesame Street Characters during the Meet & Greet session

 

Regular Operating Hours: 12.00pm to park closes
Close for Parade: 6.30pm to 8.30pm

Kindly check the daily show grid for shows/ meet & greet timing. Show/ M&G timing is subjected to changes and cancellation. Guests may visit www.rwsentosa.com/ss50 for more information

 

SESAME STREET COLLECTIBLE PIN GASHAPON STATION (Beside Hollywood China Arcade)

SS50 Collectable Pins Redemption

Get your free exclusive SS50 collectable pin with a minimum spending of S$60 at dining and retail outlets in Universal Studios Singapore!

Operating Hours: 11.00 am to park closes

Operating hours is subjected to changes and cancellation. Available in limited quantities, while stocks last. Terms and Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

 

Was it helpful?
Yes No

What Is ‘Sesame Street™ 50 Years & Counting Celebration’ About?

Sesame Street™, one of the world’s most beloved children's series, is ringing in its 50th anniversary this year and everyone is invited to join the festivities at the Sesame Street™ 50 Years and Counting.

Celebration only at Universal Studios Singapore®. Join the Biggest Birthday Bash in Town with Sesame Street™ 50 Years and Counting Celebration at Universal Studios Singapore®.

Was it helpful?
Yes No

How does pin trading work?

Just follow these three easy steps:

Step 1: Find a Team Member wearing a ‘pin trading’ lanyard.

Step 2: Select your favorite pin from their Sesame Street Collection.

Step 3: Trade in your pin to exchange for one of theirs! Guests can trade as many times as they wish with any Team Member.

Terms & Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

Was it helpful?
Yes No

Show all questions

Getting here

35 questions

Getting here

35 questions

How can I get to Resorts World Sentosa?

There are various mode of  transportation to Resorts World Sentosa. Guests can travel by bus, car, foot and train.
Was it helpful?
Yes No

Any shuttle bus to take to rws?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
Was it helpful?
Yes No

Is carpark free?

Free parking information
Was it helpful?
Yes No

How to take the monorail to rws?

By Sentosa Express: Board at Sentosa Station, Level 3 @Vivo City (lobby L) Board the Sentosa Express from Sentosa Station at $4 per person and alight at the next stop, Resorts World Station. Pre-arrival guests who has yet to check in (has yet to register) and coming to Resorts World via Sentosa Express can enjoy the complimentary ride for the first time by showing a copy of the RWS hotel confirmation at the ticketing counter, Level 3 Vivo City (Lobby L) Sentosa staff will then admit the number of guests depending on the room type stated in the confirmation letter. However, a maximum of 4 guests only are allowed per letter. Both hardcopy and softcopy confirmation letters are accepted.
Was it helpful?
Yes No

What is your carpark charges?

Parking charges information
Was it helpful?
Yes No

Where to drop off if I take a cab to rws?

By Taxi: If entering via RWS B1 main drop off point, only prevailing taxi charges apply. If entering via Sentosa Gantry, Sentosa island admission and taxi charges apply. All guests departing from RWS will be required to pay an additional surcharge of S$3.00
Was it helpful?
Yes No

Where can I take the cable car to rws?

By Cable Car: Guest can take the cable car from Mount Faber or Harbour Front station and alight at Merlion Station, guests can walk over by crossing the bridge from the Merlion/KFC that will lead them to Hotel Michael. Availability: Daily, 08:45am (first cable car) 9:30pm (last cable car) Fare: visit  here
Was it helpful?
Yes No

Is there complimentary parking for attraction guests?

No, there is no complimentary parking for visiting attraction of RWS.
Was it helpful?
Yes No

How to get to rws from the airport on the train?

Yes, you can board the train from Changi Airport station which is located in between Terminal 2 and 3. Transfer at Tanah Merah Station, and take take the train that is heading towards Joo Koon to get to Outram Park Station. Change to the North East Line and alight at Harbourfront Station. You can then hop on to RWS8 bus at $1 per person or Sentosa Express at $4 per person.
Was it helpful?
Yes No

Where to board the bus to RWS?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
Was it helpful?
Yes No

Is there a free shuttle service to Changi Airport?

No. Limo service are available at a charge. You may take a taxi, the MRT or other share-ride services to the airport.
Was it helpful?
Yes No

Will I get free parking if I am staying in RWS?

All in-house guests staying at Resorts World Sentosa will be entitle to 1 complimentary Carpark coupon per room per night for one time exit.
Was it helpful?
Yes No

What are the parking charges if I were to park at Resorts World Sentosa?

Weekdays (Monday - Thursday, Except Public Holiday): $7 for the first hour and $1 for each subsequent half hour or part thereof. $6 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period Weekends (Friday, Saturday, Sunday & Public Holiday): $8 for the first hour and $2 for each subsequent half hour or part thereof. $8 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period
Was it helpful?
Yes No

Is there any shuttle service from the hotels to VivoCity?

You may board the complimentary RWS8 shuttle bus to VivoCity located at The Forum B1 car park. *There is a charge for all hotel guests using RWS8 from VivoCity to RWS. There's also a Sentosa Express service available to VivoCity. You may approach the Concierge for direction to Waterfront station.
Was it helpful?
Yes No

Is there any complimentary pass for transportation that I can obtain for me to use during my stay there?

All in-house guests are entitled to complimentary Sentosa Express Passes from the individual hotel concierge. The number of tickets issued will be based on the number of registered guests as stated on the hotel confirmation letter. The Sentosa Passes can be used for Sentosa Express, waiver of Sentosa gantry (via the extreme left lane)
Was it helpful?
Yes No

Can I use share-ride services such as Grab?

Yes. Book these services via their respective apps and indicate pickup point at the respective hotel lobby.
Was it helpful?
Yes No

Can I walk into rws?

By Foot: Sentosa Boardwalk Start: Vivocity (Outside Lobby F, Level 1 / End: RWS Waterfront Availability: Daily, 24 Hours Fare: FREE Entry until further notice.
Was it helpful?
Yes No

How do I get to RWS from Changi Airport?

There are  various ways to get to Resorts World Sentosa. You may travel by train, taxi or car.
Was it helpful?
Yes No

Is complimentary carpark coupons available?

 Free parking information
Was it helpful?
Yes No

How to drive into rws?

By Car: If entering via RWS B1 carpark, prevailing carpark charges applies.if entering via Sentosa Gantry, Sentosa island gantry admission and carpark charges apply. Should you will be staying with us at any of the hotels in RWS, please present the confirmation letter issued by RWS at the Sentosa gantry to get waiver off the gantry charges. Both hardcopy and softcopy confirmation letters are accepted.
Was it helpful?
Yes No

How can I book a taxi?

Please call Concierge for assistance.
Was it helpful?
Yes No

Where can I park at Resorts World Sentosa?

Hotel Michael & Crocksfords Tower - East Carpark Festive Hotel , Hard Rock Hotel & Equarius Hotel/Beach Villa - West Carpark Genting Hotel Jurong - Basement 1
Was it helpful?
Yes No

Do you provide free shuttle for guests staying in Genting Hotel Jurong who wish to visit Resorts World?

Yes, only tourists (Genting Hotel Jurong In-house guests) are allowed to board the shuttle bus to and from Genting hotel jurong. Before boarding, guests have to present key card sleeve with valid check in/check-out date. Each room key card packet permits 4 accompanying guests whom must be only tourists to board the shuttle bus. Total 5 including the registered guest.
Was it helpful?
Yes No

Can I park my motorbike at Genting Hotel Jurong?

Guests may park their motorbikes at the designated parking lots. Motorcycles Charges: Monday - Sunday & Public Holiday $5 per 24 hours block Should guest exit and comes back, it's considered as a new block/charge.
Was it helpful?
Yes No

Do you offer complimentary parking when I dine at your restaurants?

Enjoy  FREE PARKING with no minimum spend when you dine at our participating restaurants.
Was it helpful?
Yes No

Do RWS provide limousine transfers?

Airport/limousine Transfers are available for Resorts World Sentosa hotel guests and is chargeable as follow: BMW 740Li at $98nett per transfer Toyotal Alphard at $108nett per transfer Mercedes Benz VITO at $108nett per transfer 13 seater combi at $108nett per transfer
Was it helpful?
Yes No

Can someone park my car for me at Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaialble at $3 service fee per vehicle excluding of carpark charges.
Was it helpful?
Yes No

Will I get free parking if I am staying in Genting Hotel Jurong?

All Singapore registered cars will have to pay for parking at Genting Hotel Jurong. This will be applicable for all guests. Guests with Malaysia registered cars may receive 2 complimentary car park coupons (per room per day)
Was it helpful?
Yes No

Can I park my motorbike at Resorts World or Sentosa Carpark?

Motorbikes are not allowed into Sentosa Island and the nearest carpark will be at Vivo City.
Was it helpful?
Yes No

What is the maximum height limit for Resorts World Sentosa Carpark?

The maximum height limit for Resorts World Sentosa Carpark is 2.5M
Was it helpful?
Yes No

Can someone park my car for me at Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
Was it helpful?
Yes No

Is there Valet Service in Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaiable at $3 service fee per vehicle excluding of carpark charges.
Was it helpful?
Yes No

What are the parking charges if I were to park at Genting Hotel Jurong?

Weekdays (Monday - Thursday, Except Public Holiday): $3 per hour from 7am - 7am Maximum Charges of $25 Weekends (Friday, Saturday, Sunday & Public Holiday): $4 per hour from 7am - 7am Maximum Charges of $25
Was it helpful?
Yes No

Is there Valet Service in Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
Was it helpful?
Yes No

What is the maximum height limit for Genting Hotel Jurong Carpark?

The maximum height limit for Genting Hotel Jurong Carpark is 2.05M
Was it helpful?
Yes No

Show all questions

Events & Shows

34 questions

Events & Shows

34 questions

I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?

You may book specific areas for the event. Let our Certified Meeting Professionals help you customise your event. Email us at MICE@rwsentosa.com.
Was it helpful?
Yes No

When is Lake Of Dreams?

Lake of Dreams plays nightly, 11pm at Festive Walk. Do check our Lake of Dreams schedule to preview disappointment. 
Was it helpful?
Yes No

Where is the ticket counter for shows?

Tickets to shows at Resorts World Sentosa are available at the Box Office (Beside RWS Invites Concierge at The Forum, Level B1) .
Was it helpful?
Yes No

What is Fountain Of Good Fortune?

The Fountain of Good Fortune is a choreographed water show with music and some visual effects being projected on the water. The water show synopsis for the Forum Water Feature are as follows, 1. Circle of Life (Wonders of Water Cycle – scientific, interesting facts of water, educational) From liquid, to solid, to vapor – the water cycle is the epitome symbol for metamorphosis and philosophical recycling. 2. Pursuit of Excellence (Adrenaline Rush – modern, fast-paced, lifestyle) Dance is a universal language of life that proves excellence in power and endurance of humankind. It embodies the discipline of focus and beauty in a physical realm of movements. 3. Peace and Harmony (Balancing Nature of Marine Life – vast oceans, breath-taking, phenomenal, mysterious) Oceans have a universal undertone of mystery and purity. A large proportion of all life on Earth exists in the oceans, with many marine habitats and life forms yet to be discovered. It is becoming understood that marine life helps determine and balance the very nature of our planet.
Was it helpful?
Yes No

Where can I hold events and functions in Resorts World Sentosa?

The award-winning Resorts World Sentosa presents unique and flexible meeting spaces, and offers innovative and versatile venues for intimate or large events.  Besides the function spaces in Resorts World Convention Centre, Hard Rock Hotel and Equarius Hotel, RWS’ suite of attractions and dining functions offer meetings with a twist. Contact our Certified Meeting Professionals at MICE@rwsentosa.com.
Was it helpful?
Yes No

I'm looking at organising a concert. Is there a suitable space?

For concerts, consider The Coliseum, located at Hard Rock Hotel Singapore. It offers a flexible open space for concerts and special events. The space is sheltered and can hosts 1000 seats. Drop our MICE team an email MICE@rwsentosa.com for more details.
Was it helpful?
Yes No

What events and functions can I hold in Resorts World Sentosa?

Weddings, seminars, concerts, dinner & dances, parties, meetings, social networking even team building events, our team is here to help make it happen. Contact our Certified Meeting Professionals at MICE@rwsentosa.com.
Was it helpful?
Yes No

Can I rent only part of the ballroom?

The column-free Resorts World Ballroom can be divided into three smaller ballrooms or nine halls for multiple break-out sessions. For more information, contact our Certified Meeting Professionals at MICE@rwsentosa.com
Was it helpful?
Yes No

How many people can Resorts World Ballroom accomodate?

The highly-customisable ballroom can be repurposed to meet your needs. Theatre-style capacity: 6,500 persons Classroom-style capacity: 3,000 persons Banquet-style capacity: 4,000 persons For more information, contact our Certified Meeting Professionals at MICE@rwsentosa.com
Was it helpful?
Yes No

Where can I hold events and functions in Genting Hotel Jurong?

Genting Hotel Jurong offers the Genting Ballroom capacity of 330 pax) and 5 meeting rooms (4 of which have natural daylight). Contact our Certified Meeting Professionals at MICE@rwsentosa.com
Was it helpful?
Yes No

When is crane dance?

Read more about our Crane Dance.
Was it helpful?
Yes No

Do we need tickets to watch the Lake Of Dreams?

Admission is Free
Was it helpful?
Yes No

Do we need tickets to watch Crane Dance?

Admission is Free
Was it helpful?
Yes No

Where can I get the information of shows that's happening in Resorts World?

For shows and events happening in Resorts World Sentosa, please visit shows & events.
Was it helpful?
Yes No

How long is the duration of Lake Of Dreams?

The show is approximately 10 - 15 minutes. Please click  here.
Was it helpful?
Yes No

Are there free-standing concerts in the Coliseum?

Yes. The Coliseum is a suitable venue for free-standing concerts.
Was it helpful?
Yes No

Do we need tickets to watch the Fountain Of Good Fortune?

Admission is Free
Was it helpful?
Yes No

How long is the duration of Crane Dance?

The show is approximately 10 minutes
Was it helpful?
Yes No

Where can I purchase tickets for shows held at Resorts World Ballroom or The Coliseum?

Tickets to shows at these venues are available at the Box Office (Besides RWS Invites Concierge at The Forum, Level B1) or at any SISTIC counters in Singapore. 
Was it helpful?
Yes No

What is Lake Of Dreams?

Lake of Dreams is a choreographed display of fire, water and light designed by Emmy award-winner Jeremy Railton.
Was it helpful?
Yes No

Where and when is the Fountain Of Good Fortune held?

Mondays to Thursdays - 12noon till 8pm Fridays to Sundays including Eve of Public Holidays and Public Holidays - 12noon till 1045pm at Basement 1, Forum.
Was it helpful?
Yes No

Are there lockers that I can use near Resorts World Ballroom?

The nearest lockers are located at The Forum B1, near Toastbox.
Was it helpful?
Yes No

How long is the duration of the Fountain Of Good Fortune?

It runs 5 to 15 minutes water shows daily at half-hour intervals
Was it helpful?
Yes No

What will we be expecting during the crane dance?

Lights, water effects and pyrotechnics will be used in the show.
Was it helpful?
Yes No

Is the Fountain Of Good Fortune indoor or outdoor?

Fountain of good fortune is located at Basement 1, Forum
Was it helpful?
Yes No

What is Crane Dance?

Crane Dance is a nightly show that combines audio visual technologies, light and water effects that perfectly narrates the crane’s graceful courtship ritual.
Was it helpful?
Yes No

Is crane dance indoor or outdoor?

Crane Dance happens outdoors at the Waterfront.
Was it helpful?
Yes No

Where is the Resorts World Ballroom location?

If you are driving, head towards B1 West Car Park and park in the green zone. Take the nearby escalator down. For hotel guests, head towards the Resorts World Convention Centre, located in between Hard Rock Hotel Singapore and Festive Hotel.
Was it helpful?
Yes No

Is the Lake Of Dreams indoor or outdoor?

Lake Of Dreams is located at Festive Walk, outdoor
Was it helpful?
Yes No

What will we be expecting during the Fountain Of Good Fortune?

Water, music and some visual affects being projected on the water
Was it helpful?
Yes No

What will we be expecting during the Lake Of Dreams?

Fire, water and lights are the stars of the show
Was it helpful?
Yes No

I would like to host a private event at your restaurant, who may I contact?

We are pleased to host your event at Resorts World Sentosa (RWS) and recommend restaurants that can suit your event needs. Simply submit your booking request via our  dining reservation form and our friendly representatives will reach out to you within the next 48 hours to assist you.
Was it helpful?
Yes No

Is it possible for parties and conventions to be held in the attraction of RWS?

Please contact our MICE Sales Representatives at mice@rwsentosa.com for any event’s needs.
Was it helpful?
Yes No

What is the size of genting hotel jurong ballroom?

Genting Hotel Jurong has the Genting Ballroom (fits up to 330 persons) and 5 meeting rooms (4 of which has natural daylight). Drop our MICE team an email at MICE@rwsentosa.com
Was it helpful?
Yes No

Show all questions

RWS Invites

47 questions

RWS Invites

47 questions

When will my RWS Invites Membership expire?

The RWS Invites Membership has no expiry.

However, please note that Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis.

Was it helpful?
Yes No

What is the membership fee to join the RWS Invites Programme?

There is a one-time membership fee of SGD8.
Was it helpful?
Yes No

What privileges do RWS Invites Members enjoy?

Find out more about the member privileges that you can enjoy as an RWS Invites Member!
Was it helpful?
Yes No

What is my 6-digit PIN number?

Your default PIN is your date of birth (DDMMYY).
Was it helpful?
Yes No

Do I need to register my vehicle IU in order to enjoy my RWS Invites' parking privileges?

Only RWS Invites Gold Members need to register their vehicle IU in order to enjoy complimentary parking at Resorts World Sentosa. 

All other RWS Invites Members do not need to register their vehicle IU. To enjoy your parking privilege, simply redeem all-day parking at our carpark kiosk with Invites$2.50. Learn about the steps to redeem your RWS Invites parking privileges.

Was it helpful?
Yes No

I have signed up for the RWS Invites Membership. How much is the membership renewal fee?

There is no renewal fee for the RWS Invites Membership.
Was it helpful?
Yes No

Where are the RWS Invites Counters?

Find out the location of our RWS Invites Counters and their operating hours here!
Was it helpful?
Yes No

Will my Invites Dollars expire?

Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis. For example, Invites Dollars earned on 5 January 2019 will expire on 31 January 2021.
Was it helpful?
Yes No

What birthday privileges do RWS Invites Members enjoy?

Find out more about the birthday privileges that you can enjoy as an RWS Invites Member!

Was it helpful?
Yes No

Can I transfer my Invites Dollars?

No, Invites Dollars are non-transferable.
Was it helpful?
Yes No

After signing up, will my RWS Invites Card be mailed to me?

No, your RWS Invites Card will not be mailed to you. You will have to visit any RWS Invites Counter in Resorts World Sentosa in person to collect your RWS Invites Card.
Was it helpful?
Yes No

What will I get when I sign up for the RWS Invites Membership?

You will receive your RWS Invites Card, more than SGD350 worth of discount vouchers for dining, shopping and entertainment, and a host of other privileges upon signing up. Find out more about your RWS Invites privileges.
Was it helpful?
Yes No

Where can I earn or redeem my Invites Dollars?

Invites Dollars can be earned on-site at Invites$ Participating Outlets and online at rwsentosa.com on selected purchases. In event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.

Was it helpful?
Yes No

What should I do if I have lost/damaged my RWS Invites Card?

Please visit any RWS Invites Counter in Resorts World Sentosa to report the loss/damage of your RWS Invites Card. A SGD5 administrative charge will be levied to replace the lost/damaged RWS Invites Card.
Was it helpful?
Yes No

How do I sign up for the RWS Invites Membership?

You can sign up online or at any RWS Invites Counter in Resorts World Sentosa.
Was it helpful?
Yes No

What do I need to bring along to collect my RWS Invites Card at Resorts World Sentosa?

Please bring along your NRIC/Passport to collect your RWS Invites Card at any RWS Invites Counter in Resorts World Sentosa.
Was it helpful?
Yes No

I am an RWS Invites Member, how do I redeem my parking privileges?

RWS Invites Members can redeem all-day parking with Invites$2.50. RWS Invites Gold Members enjoy complimentary parking upon registering their vehicle IU with RWS Invites. Learn about the steps to redeem your RWS Invites parking privileges.
Was it helpful?
Yes No

Can I pass my RWS Invites Card to my family members to earn/redeem Invites Dollars?

No, RWS Invites Membership privileges are non-transferrable and solely for the personal use of the member. Member must be present at the time of purchase with their valid RWS Invites Card in order to enjoy member privilieges.
Was it helpful?
Yes No

Where can I purchase the discounted attraction tickets for RWS Invites Members?

You may only purchase the discounted attraction tickets at any RWS Invites Counter or Attractions Guest Services in Resorts World Sentosa with your valid RWS Invites Card.
Was it helpful?
Yes No

Where can I change my personal particulars with RWS Invites?

You may change some of your personal particulars via the RWS Invites Member's Portal. Alternatively, you may email rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa for assistance.
Was it helpful?
Yes No

Is there free WIFI for RWS Invites Members?

Free WIFI is available for all guests within Resorts World Sentosa. RWS Invites Members enjoy faster surfing speed when they login with their Membership ID and 6-digit PIN number. Your default PIN is your date of birth (DDMMYY).
Was it helpful?
Yes No

How much rebates can an RWS Invites Member earn?

RWS Invites Members earn 3% rebates at Invites$ Participating Outlets, RWS Invites Gold Members earn 4% rebates.
Was it helpful?
Yes No

Can I pass my RWS Invites Card to my friend/family to enjoy my RWS Invites Membership privileges?

No, RWS Invites Membership privileges are strictly non-transferable.
Was it helpful?
Yes No

How can I be upgraded to an RWS Invites Gold Member?

RWS Invites Gold Membership is by invitation only, with a requisite Eligible Spend of at least SGD5,000 within your Membership Year. If you are eligible, you will receive an invitation from RWS Invites via email or text message. 

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
Was it helpful?
Yes No

Can RWS Invites Members check-in early/check-out late at hotel?

No, there is no early check-in/late check-out for RWS Invites Members. Find out more about the member privileges that you can enjoy as an RWS Invites Member!
Was it helpful?
Yes No

Can I authorise someone to collect my RWS Invites Card on my behalf?

Yes, you may do so with an Authorisation Form. Please email rwsinvites@rwsentosa.com for a copy of the form. The person who has been authorised will have to bring along the signed Authorisation Form, his/her NRIC/Passport and a copy of the member's NRIC/Passport.
Was it helpful?
Yes No

How can I access the RWS Invites Member's Portal?

  • Step 1: Visit rwsentosa.com/rwsinvites.
  • Step 2: Click "Activate My Account" and fill in the "Online Activation Form" to choose the Password for your Member's Portal Account.
  • Step 3: You will receive an email once your Member's Portal Account has been activated.
  • Step 4: Log in to the Member's Portal on rwsentosa.com/rwsinvites with your RWS Invites Membership Number and Password.
Was it helpful?
Yes No

Is there a limit to the number of discounted attraction tickets that an RWS Invites Member can purchase?

Yes, there is a limit. An RWS Invites Member may purchase up to a maximum of 6 discounted One-Day Tickets, per day, for each of the Resorts World Sentosa attraction - Universal Studios Singapore, Adventure Cove Waterpark, S.E.A. Aquarium and The Maritime Experiential Museum.
Was it helpful?
Yes No

I am not a Singaporean or a Permanent Resident of Singapore, can I still sign up for the RWS Invites Membership?

Yes, you can. Foreigners and tourists are welcome to join our programme. You may sign up online or at any RWS Invites Counter in Resorts World Sentosa.
Was it helpful?
Yes No

I forgot my 6-digit PIN number, can I reset it?

Your default PIN is your date of birth (DDMMYY). If you wish to reset your PIN, please visit any RWS Invites Counter in Resorts World Sentosa.
Was it helpful?
Yes No

How do I enjoy the privileges/promotions/discounts as an RWS Invites Member?

Simply present your valid RWS Invites Card at Invites$ Participating Outlets in order to enjoy your privileges/promotions/discounts.
Was it helpful?
Yes No

Where can I check on my account details, such as my expenditure and Invites Dollars balance?

You may login to RWS Invites Member’s Portal to check your account details, such as your expenditure and Invites Dollars balance.
Was it helpful?
Yes No

Is there a cap on earning of Invites Dollars?

There is a cap on earning of Invites Dollars for Qualifying Event Spend. Invites Dollars can only be earned on the first SGD10,000 of the Qualifying Event Spend. Any subsequent expenditure will not qualify for earning of Invites Dollars. Read more about RWS Invites Programme Terms and Conditions.
Was it helpful?
Yes No

What is a Membership Year?

A Membership Year is the period of time from the date of your enrolment into the RWS Invites Programme and each consecutive period of 12 months thereafter. 

For example, if you have enrolled into the RWS Invites Programme on 5 January 2019, your Membership Year will be from 5 January 2019 to 31 January 2020.
Was it helpful?
Yes No

Can I make partial payment through Invites Dollars redemption and partial payment through Cash/NETS/Credit Card/Debit Card?

Yes, you may make partial payment through Invites Dollars redemption on-site at Invites$ Participating Outlets. The balance amount must be paid using Cash/NETS/Credit Card/Debit Card.
Was it helpful?
Yes No

Is there an age requirement to sign up for the RWS Invites Membership?

Yes, there is an age requirement. You will need to be at least 21 years old to sign up.
Was it helpful?
Yes No

What promotions/discounts do RWS Invites Members enjoy?

Find out more about the promotions/discounts that can you enjoy as an RWS Invites Member!
Was it helpful?
Yes No

How will I know when my Invites Dollars expire?

You will receive a monthly Account Summary via your valid email address to update you on your Invites Dollars expiring within the next 2 months. Login to the RWS Invites Member's Portal to ensure that your contact details are up to date in order to receive notifications from us.
Was it helpful?
Yes No

How long will my RWS Invites Gold Membership last?

Your invitation to RWS Invites Gold Membership, sent via email or text message, will indicate when you will enjoy your Gold privileges till. 

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
Was it helpful?
Yes No

What are the RWS Invites participating outlets?

Find out more about Invites$ Participating Outlets!
Was it helpful?
Yes No

Can I get back my expired Invites Dollars?

No, expired Invites Dollars cannot be reinstated.
Was it helpful?
Yes No

Can I use Invites Dollars to make purchases online?

No, Invites Dollars redemption can only be used for on-site purchases at Resorts World Sentosa.
Was it helpful?
Yes No

Are there any limitations on earning/redemption of Invites Dollars?

Invites Dollars cannot be earned/redeemed on the following transactions:

  • payment of Application Fee for the Programme;
  • payment of tobacco products;
  • payments charged to or incurred in a corporate account; 
  • payment for goods and/or services purchased for resale, or
  • payment of goods and/or services made on behalf of an employer or client.
Was it helpful?
Yes No

Is there a cap on Invites Dollars redemption?

No, there is no cap on Invites Dollars redemption as long as you have sufficient Invites Dollars in your account to pay for your purchases. Invites$1  = SGD1.
Was it helpful?
Yes No

Can I earn Invites Dollars when I enjoy discounts or member’s rates on my purchases?

RWS Invites Members may earn Invites Dollars on selected promotions on site at Invites$ Participating Outlets or online at rwsentosa.com, subject to the promotions' Terms and Conditions. In the event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.
Was it helpful?
Yes No

What privileges do I enjoy as an RWS Invites Gold Member?

You can enjoy a complimentary Birthday Meal, free parking and more!

Find out more about your RWS Invites Gold privileges.

Was it helpful?
Yes No

I am an RWS Invites Gold Member, how do I update RWS Invites about a change in my vehicle IU?

You can email us at rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa in order to do so. Kindly update us at least 48 hours in advance.
Was it helpful?
Yes No

Show all questions

Food & Beverage

85 questions

Food & Beverage

85 questions

Where can I have breakfast in Resorts World Sentosa?

Appended below are the restaurants at Resorts World Sentosa (resort) and Genting Hotel Jurong that serves breakfast, - Fratelli Pizzeria at Hotel Michael Lobby - Sessions at Hard Rock Hotel Lobby - Forest Restaurant at Equarius Hotel Lobby - Festive Café at Genting Hotel Jurong Lobby Amongst the options available, Forest, Sessions, and Fratelli Pizzeria serves Breakfast daily from 7.30am to 10.30am, for both our hotel guests as well as walk-in guests. In Genting Hotel Jurong, hotel guests can head to Festive Cafe for breakfast from 6.30am to 10am.
Was it helpful?
Yes No

Are local food / hawker fares available in the Resort?

Local food and hawker fares are served at  Malaysian Food Street, located next to Universal Studios Singapore. It is open daily except for Wednesdays. A mix of dining options, including local Singapore food, is also available at The Forum.
Was it helpful?
Yes No

Can I bring my own cake to celebrate at any restaurants at Resorts World Sentosa?

No outside food is allowed in any of the restaurants. But if you are celebrating a birthday, we welcome you to bring your own cake to the restaurant, please notify the restaurant in advance.
Was it helpful?
Yes No

Do you have 24 hours restaurant in Rws?

Ruyi and MacDonalds are open 24/7 and is located at The Forum, Basement 1. On Friday, Saturday nights and eve of Public holidays, our classic cantonese restaurant, Feng Shui Inn operates till 1am if you would like to have late dinner or supper. The restaurant is located at Crockfords Tower Level G2.
Was it helpful?
Yes No

How to make a reservation

 Hotels/Rooms  Attractions  Restaurants  ESPA
Was it helpful?
Yes No

Are there vegetarian dining options available in the park?

Yes, our select outlets offer vegetarian choice and/or healthy choices.
Was it helpful?
Yes No

Where do you serve Brunch and how much is it?

Brunch is only served on Sundays at Forest 森 and Osia Steak & Seafood Grill. For more information of menu and restaurant operating hours, please visit  Forest 森  Osia
Was it helpful?
Yes No

I am celebrating a special occasion, can the restaurant arrange something special?

We are glad to announce Resorts World Sentosa (RWS) as a birthday capital of Singapore! Simply make a reservation online  here and sign up to be an RWS Invites member to enjoy birthday perks at our participating restaurants. Other  terms & Conditions apply. We are also happy to create special memories for other occasions, simply highlight these requests in when making your reservation. We endeavour to accommodate to such requests to the best of our ability.
Was it helpful?
Yes No

Do you have special dietary menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly or our dining reservations team at dining@rwsentosa.com. You may also indicate on your booking reservation under "special request".
Was it helpful?
Yes No

What is TungLok Heen operating hours?

 TungLok Heen operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Where can I get Halal certified food options in Resorts World Sentosa?

Halal-certified options are available at the  Malaysian Food Street (Nasi Lemak, Roti Canai & Nasi Briyani) and at The Forum (with outlets such as Bali Thai, Krispy Crème, McDonalds, Texas Chicken, Streats Asian Café). There are also many Halal-certified restaurants within Universal Studios Singapore. No Pork No Lard menus may also be catered at our other restaurants upon request.
Was it helpful?
Yes No

Which restaurants has a child policy?

Child age is define from 4yrs old to 12yrs.
Was it helpful?
Yes No

Where can I find Indian Vegetarian food in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
Was it helpful?
Yes No

Are there fast food restaurants in Resorts World Sentosa?

Fast food restaurants such as McDonald's and Texas Chicken can be found at The Forum, Level B1. Outlets serving burgers and pizzas are also available inside Universal Studios Singapore.
Was it helpful?
Yes No

Are walk-ins welcome at your restaurants? Must there always be a reservation?

Walk-ins are very welcome, subject to table availability. To avoid disappointment, we advise you to make reservations at our  restaurants at least 48 hours in advance. However, you may wish to note that F&B establishments located within an attraction (eg. Universal Studios Singapore or Adventure Cove Waterpark) are only accessible with a valid entry ticket.
Was it helpful?
Yes No

Are buffets served in the Resort?

Sessions restaurant, located at Hard Rock Hotel Level 2 (lobby level) serves dinner buffet on Fridays and Saturdays. Highlights include Seafood in a Bucket, Sessions Signature Chili Crab and other local Singaporean delicacies. For more information, visit  sessions
Was it helpful?
Yes No

What is the dress code at Teppan?

For more dress code policy, visit  Teppan
Was it helpful?
Yes No

Are there any Indian cuisines available in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
Was it helpful?
Yes No

What is the dress code at Ocean?

For more dress code policy, visit  ocean
Was it helpful?
Yes No

Where is Starbucks located?

 Starbucks is located at The Forum, Level 1.
Was it helpful?
Yes No

Do your restaurants serve Kid's Menu and do they require a menu of their own?

Our restaurants welcome children and families. Selected restaurants offer kid's menu (recommended for age 4 to 12 years old), while ala carte menu is available for certain restaurants. You may email dining@rwsentosa.com if you would like to find out more.
Was it helpful?
Yes No

How much is your corkage fee?

You may bring your own wine bottle, our corkage fees are from $50++ per bottle (75cl).
Was it helpful?
Yes No

Where is LiHo located?

 LiHo is located at The Forum, Level 1
Was it helpful?
Yes No

Where is Hard Rock Café located?

 Hard Rock Café is located at The Forum, Level 1
Was it helpful?
Yes No

Are there vegetarian restaurants in the Resort?

There are no vegetarian restaurants in the resort. However, many  restaurants do offer vegetarian options on the menu. Strict dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly.
Was it helpful?
Yes No

Can I use my Genting Dollars to offset my restaurant bill?

Genting Dollars may be used to offset your final bill (no partial payments allowed) at participating outlets and tenants. Every 1 Genting Dollar (Resorts World Sentosa) = SGD1 for redemption. Refer to  participating outlets for full list.
Was it helpful?
Yes No

Which restaurants are there at The Forum, outside Casino?

We have a variety of  restaurants located at The Forum, such as Singapore's best 50 restaurants, PUTIEN, 24-Hour Fast Food Chain McDonald's, and halal-certified restaurant Streats Asian Café.
Was it helpful?
Yes No

How can I make dining reservations?

Browse our extensive list of  restaurants for the establishment that meets your fancy, and make your reservations online. We regret to inform you that we do not take reservations for breakfast at Fratelli Pizzeria, Forest 森 or Sessions. However, walk-ins are welcome.
Was it helpful?
Yes No

Do you have smoking area in the restaurant?

Smoking is prohibited at our restaurants. However, we do have designated smoking areas within our resort facility, please approach our restaurant staff for directions. We sincerely thank you for co-operating with us.
Was it helpful?
Yes No

Where is Streats Asian Café located?

 Streats Asian Café is located at Level 1, The Forum.
Was it helpful?
Yes No

What are the promotions available at your restaurants?

We do have an intensive list of promotions available. You may write in to dining@rwsentosa.com for further assistance on your enquiries.
Was it helpful?
Yes No

Where is Ding Tai Fung Café located?

 Ding Tai Fung is located Level 1, The Forum.
Was it helpful?
Yes No

Where can I find Chinese restaurants in RWS?

Head over to our Classic Cantonese restaurant, Feng Shui Inn or Contemporary Chinese restaurant located at Crockfords Tower Level G2, or Forest 森 by local celebrity chef Sam Leong located at Equarius Hotel Lobby. For more options, browse from our extensive  list of Asian restaurants.
Was it helpful?
Yes No

Where is Slappy Cakes location?

 Slappy Cakes is located at The Bull Ring, Level 1
Was it helpful?
Yes No

Are baby chairs available at your restaurants?

Our restaurants are able to provide baby chairs for toddlers upon request.
Was it helpful?
Yes No

I want to amend my dining reservation. How can I do so?

For dining reservations made at our  RWS-owned restaurants, you may simply amend or cancel your reservation through the link found on your dining confirmation email. If you have reserved your booking at our tenant or other dining establishments, please contact the restaurant directly.
Was it helpful?
Yes No

Do you have vegetarian menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly. Visit www.rwsentosa.com/restaurants for the restaurant's contact details. If would like to make a reservation at our RWS-owned restaurants, simply click  here.
Was it helpful?
Yes No

What is the dress code at Feng Shui Inn?

For more dress code policy, visit  Feng Shui Inn
Was it helpful?
Yes No

Where is Krispy Kreme located?

 Krispy Kreme is located at The Forum, Level 1
Was it helpful?
Yes No

What is the dress code at Fratelli Trattoria?

For more dress code policy, visit  Fratelli Trattoria
Was it helpful?
Yes No

Are there pizza restaurants in the Resort?

Pizza afficianados can head to  Fratelli Pizzeria at Hotel Michael,  Tino's Pizza Café at The Forum, or Loui's NY Pizza Parlor inside Universal Studios Singapore for a selection of delectable pizzas.
Was it helpful?
Yes No

Are your restaurants wheelchair-friendly?

Most of our restaurants are wheelchair-friendly.
Was it helpful?
Yes No

What is your restaurant capacity?

You may write in to dining@rwsentosa.com for further assistance on your enquiries.
Was it helpful?
Yes No

Where is NG AH SIO Bak Kut Teh located?

 NG AH SIO Bak Kut Teh is located Basement 1, The Forum.
Was it helpful?
Yes No

What is your restaurant direct line?

Please visit our  dining for more information of our restaurants and their contact details.
Was it helpful?
Yes No

What is the dress code at Osia?

For more dress code policy, visit  Osia
Was it helpful?
Yes No

Is there any Bar serving cocktails/beer/mocktails?

There are 3 bars & lounges accessible by the public: 1) The Rock Bar features a selection of premium wines, liquors and champagnes and Hard Rock's famous cocktails that is located at Hard Rock Hotel lobby. The Rock Bar operates from 1pm to 1am (Last order:12:45am) daily. 2) Michael's Lounge is located beside the reception area of Hotel Michael. This chic indoor bar and lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere. Michael’s Lounge operates from 12pm – 12am (last order: 11:45pm) daily. 3) Equarius Lounge, located at Equarius Hotel Lobby seamlessly fits into the surroundings, allowing guests the pleasure of immersing themselves in classy elegance while enjoying our range of cocktails, rare collector edition spirits, and assortment of unique beverages. Equarius Lounge operates from 12pm – 11pm (last order: 10:45pm) daily.
Was it helpful?
Yes No

What type of cuisine/food do TungLok Heen serve?

With the renaming of Chinois to TungLok Heen, the restaurant, located at Hotel Michael in Resorts World Sentosa, continues to be helmed by internationally acclaimed, Celebrity Chef Susur Lee and Senior Executive Chef Ken Ling. ‘Heen’ which is derived from Cantonese, simply means ‘Pavilion’. In the same fashion, TungLok Heen aims to be a pavilion of retreat for those who appreciate traditional, authentic, quality, Chinese cuisine. In addition to Chef Lee’s signature contemporary Chinese creations, the  menu will include an array of fresh, light-flavoured, traditional Teochew delights, as well as authentic, fiery Hunan cuisine, executed by Chef Ling and his team of chefs.
Was it helpful?
Yes No

What is the dress code at Forest?

For more dress code policy, visit  forest
Was it helpful?
Yes No

Where can I find Thai restaurants in RWS?

Head down to  Bali Thai at The Forum Level 1.
Was it helpful?
Yes No

Where is Happy 9™ located?

 Happy 9™ is located inside Casino.
Was it helpful?
Yes No

Where is Bali Thai located?

 Bali Thai is located at Basement 1, The Forum.
Was it helpful?
Yes No

When will your Celebrity Chefs be in Town?

For more information on our Celebrity Chef visits and special menus, kindly visit our website for the latest information or simply  subscribe to our newsletter for priority updates on the happenings in our resort
Was it helpful?
Yes No

Are High Tea or Afternoon Tea menus served in the Resort?

There are two restaurants serving High Tea or Afternoon Tea menus at RWS: 1) Fratelli Lounge, at Fratelli Pizzeria serves Afternoon Tea from 3pm to 5pm on weekends and public holidays. View the  Afternoon Tea menu on its website. 2) TEPPAN by Chef Yonemura, at The Forum Level 1 serves Afternoon Tea from 2pm to 5pm from Tuesday to Sundays, except public holidays. Find out more about the  restaurant.
Was it helpful?
Yes No

Where is Equarius Lounge located?

 Equarius Lounge is located at Equarius Hotel, Level 1
Was it helpful?
Yes No

Where is Bread Talk located?

 Bread Talk is located at Basement 1, The Forum.
Was it helpful?
Yes No

Where is Chili's American Grill & Bar located?

 Chili's American Grill & Bar is located at The Bull Ring, Level 1.
Was it helpful?
Yes No

What are the award winning restaurant in rws?

Browse our extensive  list of restaurants for the establishment that meets your fancy
Was it helpful?
Yes No

Where can I find Japanese restaurants in RWS?

Browse our extensive  list of restaurants.
Was it helpful?
Yes No

Where is PUTIEN located?

 PUTIEN is located at level 1, The Forum.
Was it helpful?
Yes No

Where is Singapore Seafood Republic located?

 Singapore Seafood Republic is located at Festive Walk.
Was it helpful?
Yes No

Where can I find Western restaurants in RWS?

Browse our extensive  list of restaurants.
Was it helpful?
Yes No

Can I make reservation for TungLok Heen?

Yes, you can make  table reservations for TungLok Heen.
Was it helpful?
Yes No

Where is Little Hokkaido located?

 Little Hokkaido is located at The Bull Ring, Level 1
Was it helpful?
Yes No

Which restaurants have a private dining room?

 Private dining rooms are available at our Celebrity Chef restaurants, namely, CURATE, Feng Shui Inn, Forest 森, Fratelli Trattoria, Osia Steak & Seafood Grill, Syun, table65, Tangerine, and TEPPAN by Chef Yonemura. Note that seating preference is SUBJECTED TO AVAILABILITY and MINIMUM SPEND MAY APPLY for the use of private dining room. Please make a reservation online and indicate under special remarks for such requests. Our restaurants will keep in touch with you shortly.
Was it helpful?
Yes No

Where is Ruyi located?

 Ruyi is located at Basement 1, The Forum.
Was it helpful?
Yes No

What is there at Michael's Lounge?

Located beside the reception area of Hotel Michael, this chic indoor bar and  lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere.
Was it helpful?
Yes No

Where can I find Italian restaurants in RWS?

Browse our extensive  list of restaurants.
Was it helpful?
Yes No

Where is Prosperity Court located?

 Prosperity Court is located inside casino.
Was it helpful?
Yes No

What is the choice of Celebrity Chef restaurants at Resorts World Sentosa?

Browse our extensive  list of restaurants.
Was it helpful?
Yes No

Where can I find Asian restaurants in RWS?

Browse our extensive  list of restaurants.
Was it helpful?
Yes No

Where is Insadong Korea Town located?

 Insadong Korea Town is located Basement 1, The Forum.
Was it helpful?
Yes No

Where is TungLok Heen located?

TungLok Heen is located at level of 2 Hotel Michael.
Was it helpful?
Yes No

What is the dress code at Syun?

For more dress code policy, visit  Syun
Was it helpful?
Yes No

What is the dress code at Tangerine?

For more information, visit  tangerine
Was it helpful?
Yes No

What is the dress code at CURATE?

For more dress code policy, visit  Curate
Was it helpful?
Yes No

What is the dress code at Fratelli Pizzeria?

For more dress code policy, visit  Fratelli Pizzeria.
Was it helpful?
Yes No

What is the dress code at Sessions?

For more dress code policy, visit  sessions
Was it helpful?
Yes No

Where is Paradise Classic location?

 Paradise Classic is located Basement 1, The Forum.
Was it helpful?
Yes No

Where is Wing Choi® located?

 Wing Choi® is located inside casino.
Was it helpful?
Yes No

Where is The Pair located?

 The Pair is located inside casino.
Was it helpful?
Yes No

Where is Central Hong Kong Café located?

 Central Hong Kong Café is located Basement 1, The Forum.
Was it helpful?
Yes No

Where is Crockfords Club located?

 Crockfords Club is located within the Casino.
Was it helpful?
Yes No

Where is LeNu located?

 LeNu is located Basement 1, The Forum.
Was it helpful?
Yes No

Where is Sō located?

 Sō is located at Basement 1, The Forum.
Was it helpful?
Yes No

Show all questions

Crockfords Tower

9 questions

Crockfords Tower

9 questions

How many person can accommodate in Crockfords Tower room?

Deluxe suite, premium suite and mansion can accommodate up to 3 adults. Villas can accommodate up to 6 adults or 4 adults and 4 children.
Was it helpful?
Yes No

Where is Crockfords Tower?

Crockfords Tower is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
Was it helpful?
Yes No

What rooms are available in Crockfords Tower?

There are 121 rooms from a mix of: Deluxe Suite Premium Suite Mansion 3 Bedroom Villa
Was it helpful?
Yes No

What is the bed size at Crockfords?

The different bed types available are: King bed 1860mm x 2000mm x 300mm Double Double bed 1350mm x 1900mm x 300mm
Was it helpful?
Yes No

What room views are available in crockford?

There are the HarbourFront, Merlion and Resort views subject to availablilty. Please indicate any request when making your reservation.
Was it helpful?
Yes No

Are there bathtubs in Crockfords Tower?

Yes, all suites, mansions and villas have a separate standing shower and bathtub.
Was it helpful?
Yes No

Do you have rooms with separate beds at Crockfords Tower?

The twin room has 2 double double beds measuring 1350mm x 1900mm x 300mm each.
Was it helpful?
Yes No

Do Crockfords Tower hotel has steam bath facilities?

All rooms are equipped with steam bath facilites.
Was it helpful?
Yes No

Are there any restaurants at Crockfords Tower?

There are two restaurants located at Crockfords Tower, namely Syun and Feng Shui Inn. Feng Shui Inn is located at Level G2, and serves Contemporary Cantonese cuisine for Lunch and Dinner, while Syun is located at Crockfords Tower Lobby, and serves fine Japanese cuisine. A-La Carte and Set Menus are available at both restaurants. Breakfast is available at Fratelli, Hotel Michael Lobby (Level 2).
Was it helpful?
Yes No

Show all questions

Osia

6 questions

Osia

6 questions

Is there a child policy at Osia Steak & Seafood Grill?

We welcome children and families at  Osia Steak & Seafood Grill. However, do note that dress code applies at the restaurant.
Was it helpful?
Yes No

Where is OSIA located?

Osia Steak & Seafood Grill is located at Festive Walk. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

Where can I get the menu for OSIA?

 A-La Carte and Set menus are available for Lunch and Dinner.
Was it helpful?
Yes No

What cuisine does Osia Steak & Seafood Grill serve?

Offering premium meats and seafood selections grilled to smoky perfection in a stone hearth oven,  Osia Steak and Seafood Grill is a hangout for the true connoisseur. This restaurant is perfect for a gathering of friends and associates, as you share in a pleasant, hearty meal.
Was it helpful?
Yes No

What are the operating hours for Osia Steak & Seafood Grill?

 Osia Steak & Seafood Grill operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Can I make reservation for OSIA?

Simply make your dining reservation at Osia Steak & Seafood Grill online  here.
Was it helpful?
Yes No

Show all questions

TEPPAN by Chef Yonemura

6 questions

TEPPAN by Chef Yonemura

6 questions

Where can I get the menu for TEPPAN?

 Set menus are available for Lunch and Dinner.
Was it helpful?
Yes No

Where is TEPPAN located?

TEPPAN is located at the Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

Is there a child policy at TEPPAN by Chef Yonemura?

We welcome children and families at TEPPAN. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.
Was it helpful?
Yes No

What cuisine does TEPPAN by Chef Yonemura serve?

As decorated Masayasu Yonemura’s first restaurant beyond the shores of Japan,  TEPPAN by Chef Yonemura is bringing his innovative French-Japanese teppanyaki fare to you here in Singapore. Step in for a dining experience that combines artistry and showmanship with the finesse borne from over 30 years in the culinary business.
Was it helpful?
Yes No

Can I make reservation for TEPPAN?

Simply make your dining reservation at TEPPAN By Chef Yonemura online  here.
Was it helpful?
Yes No

What are the operating hours for TEPPAN by Chef Yonemura?

 TEPPAN by Chef Yonemura operates for Lunch, Afternoon Dessert and Dinner. Restaurant is closed every Mondays, except Public Holidays. . Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Show all questions

Fratelli Trattoria

5 questions

Fratelli Trattoria

5 questions

What cuisine does Fratelli Trattoria serve?

 Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
Was it helpful?
Yes No

Where can I see the menus of Fratelli Trattoria?

Fratelli Trattoria's menu is available  here.
Was it helpful?
Yes No

What are the operating hours for Fratelli Trattoria?

 Fratelli Trattoria opens for dinner only. Restaurant is closed every Mondays, except Public Holidays. Last Order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Where is Fratelli Trattoria located?

Fratelli Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

How can I make reservations for Fratelli Trattoria?

Simply make your dining reservation at Fratelli Trattoria online  here.
Was it helpful?
Yes No

Show all questions

Festive Hotel™

7 questions

Festive Hotel™

7 questions

How many person can accommodate in Festive Hotel room?

Deluxe room, deluxe pool room and deluxe garden room can accommodate up to 2 adults and 2 kids Deluxe family room can accommodate up to 3 adults and 1 child or 2 adults and 2 children. **- Maximum Occupancy is based on existing bedding in the room.
Was it helpful?
Yes No

Where is Festive Hotel?

Festive Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
Was it helpful?
Yes No

Are there any restaurants at Festive Hotel?

There are no restaurants within Festive Hotel. However, the nearest restaurants are mere minutes away: 1) Sessions restaurant at Hard Rock Hotel Level 2 (lobby level), serving local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. 2) Fratelli Trattoria and Fratelli Pizzeria at Hotel Michael Level 2 (lobby level), serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast.
Was it helpful?
Yes No

What is the bed size at Festive Hotel

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds - (2 x single beds) 1000mm x 2000mm x 300mm Loft bed - 970mm x 1800mm x 150mm Sofa bed - 1130mm x 1800mm x 150mm
Was it helpful?
Yes No

What rooms are available at Festive Hotel?

There are 446 rooms from a mix of: Deluxe Room (32sqm) Deluxe Family Room (35-37sqm) Deluxe Pool Room (47sqm) Deluxe Garden Room (47sqm)
Was it helpful?
Yes No

What room views are available at Festive Hotel?

There are the Hill, Resort and Pool views. Please indicate any request when making your reservation. All requests will be subject to availability.
Was it helpful?
Yes No

Do Festive Hotel has steam bath facilities?

No. This is not available.
Was it helpful?
Yes No

Show all questions

Syun

5 questions

Syun

5 questions

What are the operating hours for Syun?

 Syun operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

What cuisine does Syun serve?

At  Syun, you will be dining on fine Japanese cuisine, cocooned in the quiet elegance and ‘zen-ness’ of Japan past. Clad in natural wood and marble, Syun exudes simplicity, one that resonates strongly with its name (which means spring in Japanese) and the cooking philosophy of its chef, Hal Yamashita.
Was it helpful?
Yes No

Where can I get the menu for Syun?

 A-La Carte and Set menus are available daily for Lunch and Dinner.
Was it helpful?
Yes No

Where is Syun located?

Syun is located at Crockfords Tower Level 2 (lobby level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

Can I make reservation for Syun?

Simply make your dining reservation at Syun online  here.
Was it helpful?
Yes No

Show all questions

Tangerine

5 questions

Tangerine

5 questions

What cuisine does Tangerine serve?

Reinvigorate your body at  Tangerine in the idyllic recesses of ESPA. Its farm-to-table cuisine by Thai Chef Ian Kittichai, makes smart use of spices to bring you whole, natural foods that are nutritious and tasty.
Was it helpful?
Yes No

Where is Tangerine located?

Tangerine is located at ESPA, Level 1. The nearest carpark is located at B1M West Car Park (Blue Zone).
Was it helpful?
Yes No

Where can I get the menu for Tangerine?

 A-La Carte and Set menus are available for Lunch and Dinner.
Was it helpful?
Yes No

What are the operating hours for Tangerine?

 Tangerine operates for lunch and dinner. Restaurant is closed every Mondays and Tuesdays. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

Can I make reservation for Tangerine?

Simply make your dining reservation at Tangerine online  here.
Was it helpful?
Yes No

Show all questions

General Enquiries

16 questions

General Enquiries

16 questions

What is the ticket price of the attractions of RWS?

For all the admission ticket information of RWS or to book your tickets directly, please visit  attractions
Was it helpful?
Yes No

I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket via www.rwsentosa.com, please visit Guest Services located at the entrace of the respective park so that your unused ticket can be reprinted. You will be required to present the credit/debit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to the Guest Services for assistance.
Was it helpful?
Yes No

Are the attraction's tickets refundable?

We regret that tickets sold are non-refundable and non-exchangeable, even in cases of inclement weather. For dolphin island ticket,rescheduling will be subjected to programs availability. No shows are charged 100% of their reservation amount.
Was it helpful?
Yes No

Where can I purchase tickets for other attractions in Sentosa?

Please visit www.sentosa.com.sg for full details of the attractions available in Sentosa Island and to purchase the tickets.
Was it helpful?
Yes No

Are there prayer rooms in the park?

The nearest prayer room is inside Universal Studios Singapore, between Sci-Fi City and Ancient Egypt zones (theme park admission ticket required for access).
Was it helpful?
Yes No

Are there ATMS where I can withdraw money using the card issued from my country?

Yes, there are ATM machines available in the Resort.
Was it helpful?
Yes No

Is there money changer available in the attractions area?

There is a money changer located inside That's A Wrap store at the entrance of Universal Studios Singapore. Alternatively, you may visit the money changer located at Basement 1, Forum which operates daily from 10am to 7pm.
Was it helpful?
Yes No

I have lost an item within the attraction of RWS. What should I do?

Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services Counters and enquire about your lost item(s). Resorts World Sentosa assume no responsibility for any lost, stolen or damaged articles.
Was it helpful?
Yes No

Is there a nursing room at the attractions area?

Yes. there is. Please approach our friendly staffs for the exact location.
Was it helpful?
Yes No

Are there ATMs in the attraction of RWS?

Automated Teller Machines (ATMs) are available both inside and outside Universal Studios Singapore. Inside Universal Studios Singapore: Please refer to the  Universal Studios Singapore park map for exact locations. Outside Universal Studios Singapore: ATMs are located outside our attractions, along The Forum Basement 1. Please ask any Resorts World Sentosa Team Member for more information.
Was it helpful?
Yes No

Is it raining now in Resorts World Sentosa/Sentosa?

Please click  here for the weather forecast.
Was it helpful?
Yes No

What payment types are accepted at RWS?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS*, ALIPAY, China Union Pay (CUP), RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars. The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX). *NETS is not accepted at selected RWS dining establishments.
Was it helpful?
Yes No

Can I bring pets or animals into the attractions of RWS?

No pets or animals are allowed inside the attractions, with the exception of service animals for guests with disabilities. Please note that while service animals are permitted inside the Waterpark, they are not permitted to enter any of the water attractions or play areas.
Was it helpful?
Yes No

Is there a 24hour clinic available in Resorts World Sentosa?

Yes. It is located at B2-01, under the Shenton Medical Group. The clinic operates from 9:00am -1:00pm 2:00pm - 6:00pm
Was it helpful?
Yes No

Is there any money changer in Resorts World?

Yes, there is a money changer located at Basement 1, The Forum which operates daily from 10am to 7pm.
Was it helpful?
Yes No

Is there a bank in Resorts World Sentosa?

No, the nearest bank branch is located at Vivo City.
Was it helpful?
Yes No

Show all questions

Feng Shui Inn

5 questions

Feng Shui Inn

5 questions

What are the operating hours for Feng Shui Inn?

 Feng Shui Inn operates for Lunch and Dinner. Dim Sum is also available during Lunch hours. Last order time is half an hour prior to restaurant closing time.
Was it helpful?
Yes No

What cuisine does Feng Shui Inn serve?

 Feng Shui Inn is the perfect restaurant for discerning gourmands to enjoy authentic fine-dining Cantonese cuisine.
Was it helpful?
Yes No

Where can I get the menu for Feng Shui Inn?

 A-La Carte and set menus are available daily for Lunch and Dinner.
Was it helpful?
Yes No

Where is Feng Shui Inn located?

Feng Shui Inn is located on Level G2 of Crockfords Tower. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
Was it helpful?
Yes No

Can I make reservation for Feng Shui Inn?

Simply make your dining reservation at Feng Shui Inn online  here.
Was it helpful?
Yes No

Show all questions

Maritime Experiential Museum™

22 questions

Maritime Experiential Museum™

22 questions

What is The Maritime Experiential Museum?

The  Maritime Experiential Museum is an interactive attraction in Resorts World Sentosa, which brings you on an exploration of the Maritime Silk Route, through 15 thematic galleries featuring visual projections, multimedia shows, interactive exhibits, scents, and many Insta-worthy displays.
Was it helpful?
Yes No

How long does it take to visit Maritime Experiential Museum?

Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.
Was it helpful?
Yes No

What is the Typhoon Theatre? Does it cost extra to experience it?

The Typhoon Theatre is a multi-sensory simulation, where you experience sailing into a storm and eventually sinking into the sea. Admission ticket to Maritime Experiential Museum does not include admission to the Thyphoon Threatre. It requires a separate admission pass at SGD3 per person (4 years old and above).
Was it helpful?
Yes No

Are there additional costs inside Maritime Experiential Museum?

All attractions are included in your admission ticket with the exception of Typhoon Theatre and special ticketed events.
Was it helpful?
Yes No

What is the duration of each Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.
Was it helpful?
Yes No

How long is the Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.
Was it helpful?
Yes No

Is the Pirate Encounter a new show at the Bao Chuan Ship?

No. The Pirate Encounter is not a show. It is a walkthrough gallery within the Bao Chuan Ship, where you witness, via projection and audio cues, pirates invading the ship.
Was it helpful?
Yes No

Are there restaurants in the Museum?

No. The nearest dine-in restaurant is Ocean Restaurant that is located inside S.E.A. Aquarium.
Was it helpful?
Yes No

What is the rental charges for a wheelchair at Maritime Experiential Museum?

Personal Strollers and wheelchairs are welcome in The Maritime Experiential Museum. The Martitime Experiential Museum has been designed to give barrier-free access to most routes within. To access the basement level, guests with disabilities can use the lifts at the Maritime Experi