Help and Support

We are here to help. Find answers to some of the most frequently asked questions about our attractions, hotels, restaurants and more in Resorts World Sentosa or retrieve details on your hotel reservation.

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Food & Beverage

85 questions

Food & Beverage

85 questions

Where can I have breakfast in Resorts World Sentosa?

Appended below are the restaurants at Resorts World Sentosa (resort) and Genting Hotel Jurong that serves breakfast, - Fratelli Pizzeria at Hotel Michael Lobby - Sessions at Hard Rock Hotel Lobby - Forest Restaurant at Equarius Hotel Lobby - Festive Café at Genting Hotel Jurong Lobby Amongst the options available, Forest, Sessions, and Fratelli Pizzeria serves Breakfast daily from 7.30am to 10.30am, for both our hotel guests as well as walk-in guests. In Genting Hotel Jurong, hotel guests can head to Festive Cafe for breakfast from 6.30am to 10am.

Are local food / hawker fares available in the Resort?

Local food and hawker fares are served at Malaysian Food Street, located next to Universal Studios Singapore. The operating hours are 10am - 9pm from Mondays - Thursdays and 9am - 10pm from Fridays - Sundays and public holidays.

A mix of dining options, including local Singapore food, is also available at The Forum.

Can I bring my own cake to celebrate at any restaurants at Resorts World Sentosa?

No outside food is allowed in any of the restaurants. But if you are celebrating a birthday, we welcome you to bring your own cake to the restaurant, please notify the restaurant in advance.

Do you have 24 hours restaurant in Rws?

Ruyi and MacDonalds are open 24/7 and is located at The Forum, Basement 1. On Friday, Saturday nights and eve of Public holidays, our classic cantonese restaurant, Feng Shui Inn operates till 1am if you would like to have late dinner or supper. The restaurant is located at Crockfords Tower Level G2.

How to make a reservation

Hotels/Rooms Attractions Restaurants ESPA

Are there vegetarian dining options available in the park?

Yes, our select outlets offer vegetarian choice and/or healthy choices.

Where do you serve Brunch and how much is it?

Brunch is only served on Sundays at Forest 森 and Osia Steak & Seafood Grill. For more information of menu and restaurant operating hours, please visit Forest 森 Osia

I am celebrating a special occasion, can the restaurant arrange something special?

We are glad to announce Resorts World Sentosa (RWS) as a birthday capital of Singapore! Simply make a reservation online here and sign up to be an RWS Invites member to enjoy birthday perks at our participating restaurants. Other terms & Conditions apply. We are also happy to create special memories for other occasions, simply highlight these requests in when making your reservation. We endeavour to accommodate to such requests to the best of our ability.

Do you have special dietary menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly or our dining reservations team at dining@rwsentosa.com. You may also indicate on your booking reservation under "special request".

What is TungLok Heen operating hours?

TungLok Heen operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.

Which restaurants has a child policy?

Child age is define from 4yrs old to 12yrs.

Where can I find Indian Vegetarian food in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).

Where can I get Halal certified food options in Resorts World Sentosa?

Halal-certified options are available at the Malaysian Food Street (Nasi Lemak, Roti Canai & Nasi Briyani) and at The Forum (with outlets such as Bali Thai, Krispy Crème, McDonalds, Texas Chicken, Streats Asian Café). There are also many Halal-certified restaurants within Universal Studios Singapore. No Pork No Lard menus may also be catered at our other restaurants upon request.

Are walk-ins welcome at your restaurants? Must there always be a reservation?

Walk-ins are very welcome, subject to table availability. To avoid disappointment, we advise you to make reservations at our restaurants at least 48 hours in advance. However, you may wish to note that F&B establishments located within an attraction (eg. Universal Studios Singapore or Adventure Cove Waterpark) are only accessible with a valid entry ticket.

What is the dress code at Teppan?

For more dress code policy, visit Teppan

Are there fast food restaurants in Resorts World Sentosa?

Fast food restaurants such as McDonald's and Texas Chicken can be found at The Forum, Level B1. Outlets serving burgers and pizzas are also available inside Universal Studios Singapore.

Are there any Indian cuisines available in the resort?

Are there vegetarian restaurants in the Resort?

There are no vegetarian restaurants in the resort. However, many restaurants do offer vegetarian options on the menu. Strict dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly.

What is the dress code at Ocean?

For more dress code policy, visit ocean

How can I make dining reservations?

Browse our extensive list of restaurants for the establishment that meets your fancy, and make your reservations online. We regret to inform you that we do not take reservations for breakfast at Fratelli Pizzeria, Forest 森 or Sessions. However, walk-ins are welcome.

Where is Starbucks located?

Starbucks is located at The Forum, Level 1.

Which restaurants are there at The Forum, outside Casino?

We have a variety of restaurants located at The Forum, such as Singapore's best 50 restaurants, PUTIEN, 24-Hour Fast Food Chain McDonald's, and halal-certified restaurant Streats Asian Café.

Where is LiHo located?

LiHo is located at The Forum, Level 1

Are buffets served in the Resort?

Sessions restaurant, located at Hard Rock Hotel Level 2 (lobby level) serves dinner buffet on Fridays and Saturdays. Highlights include Seafood in a Bucket, Sessions Signature Chili Crab and other local Singaporean delicacies. For more information, visit sessions

How much is your corkage fee?

You may bring your own wine bottle, our corkage fees are from $50++ per bottle (75cl).

Where can I find Chinese restaurants in RWS?

Head over to our Classic Cantonese restaurant, Feng Shui Inn or Contemporary Chinese restaurant located at Crockfords Tower Level G2, or Forest 森 by local celebrity chef Sam Leong located at Equarius Hotel Lobby. For more options, browse from our extensive list of Asian restaurants.

Do your restaurants serve Kid's Menu and do they require a menu of their own?

Our restaurants welcome children and families. Selected restaurants offer kid's menu (recommended for age 4 to 12 years old), while ala carte menu is available for certain restaurants. You may email dining@rwsentosa.com if you would like to find out more.

What is the dress code at Feng Shui Inn?

For more dress code policy, visit Feng Shui Inn

I want to amend my dining reservation. How can I do so?

For dining reservations made at our RWS-owned restaurants, you may simply amend or cancel your reservation through the link found on your dining confirmation email. If you have reserved your booking at our tenant or other dining establishments, please contact the restaurant directly.

Do you have smoking area in the restaurant?

Smoking is prohibited at our restaurants. However, we do have designated smoking areas within our resort facility, please approach our restaurant staff for directions. We sincerely thank you for co-operating with us.

Can I use my Genting Dollars to offset my restaurant bill?

Genting Dollars may be used to offset your final bill (no partial payments allowed) at participating outlets and tenants. Every 1 Genting Dollar (Resorts World Sentosa) = SGD1 for redemption. Refer to participating outlets for full list.

Do you have vegetarian menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly. Visit www.rwsentosa.com/restaurants for the restaurant's contact details. If would like to make a reservation at our RWS-owned restaurants, simply click here.

Where is Streats Asian Café located?

Streats Asian Café is located at Level 1, The Forum.

What is your restaurant capacity?

You may write in to dining@rwsentosa.com for further assistance on your enquiries.

What is your restaurant direct line?

Please visit our dining for more information of our restaurants and their contact details.

What is the dress code at Fratelli Trattoria?

For more dress code policy, visit Fratelli Trattoria

Where is Slappy Cakes location?

Slappy Cakes is located at The Bull Ring, Level 1

What is the dress code at Osia?

For more dress code policy, visit Osia

What are the promotions available at your restaurants?

We do have an intensive list of promotions available. You may write in to dining@rwsentosa.com for further assistance on your enquiries.

When will your Celebrity Chefs be in Town?

For more information on our Celebrity Chef visits and special menus, kindly visit our website for the latest information or simply subscribe to our newsletter for priority updates on the happenings in our resort

What type of cuisine/food do TungLok Heen serve?

With the renaming of Chinois to TungLok Heen, the restaurant, located at Hotel Michael in Resorts World Sentosa, continues to be helmed by internationally acclaimed, Celebrity Chef Susur Lee and Senior Executive Chef Ken Ling. ‘Heen’ which is derived from Cantonese, simply means ‘Pavilion’. In the same fashion, TungLok Heen aims to be a pavilion of retreat for those who appreciate traditional, authentic, quality, Chinese cuisine. In addition to Chef Lee’s signature contemporary Chinese creations, the menu will include an array of fresh, light-flavoured, traditional Teochew delights, as well as authentic, fiery Hunan cuisine, executed by Chef Ling and his team of chefs.

Where is Happy 9™ located?

Happy 9™ is located inside Casino.

Where is Hard Rock Café located?

Hard Rock Café is located at The Forum, Level 1

Are there pizza restaurants in the Resort?

Pizza afficianados can head to Fratelli Pizzeria at Hotel Michael, Tino's Pizza Café at The Forum, or Loui's NY Pizza Parlor inside Universal Studios Singapore for a selection of delectable pizzas.

Are your restaurants wheelchair-friendly?

Most of our restaurants are wheelchair-friendly.

Where is Krispy Kreme located?

Krispy Kreme is located at The Forum, Level 1

Is there any Bar serving cocktails/beer/mocktails?

There are 3 bars & lounges accessible by the public: 1) The Rock Bar features a selection of premium wines, liquors and champagnes and Hard Rock's famous cocktails that is located at Hard Rock Hotel lobby. The Rock Bar operates from 1pm to 1am (Last order:12:45am) daily. 2) Michael's Lounge is located beside the reception area of Hotel Michael. This chic indoor bar and lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere. Michael’s Lounge operates from 12pm – 12am (last order: 11:45pm) daily. 3) Equarius Lounge, located at Equarius Hotel Lobby seamlessly fits into the surroundings, allowing guests the pleasure of immersing themselves in classy elegance while enjoying our range of cocktails, rare collector edition spirits, and assortment of unique beverages. Equarius Lounge operates from 12pm – 11pm (last order: 10:45pm) daily.

Where is Equarius Lounge located?

Equarius Lounge is located at Equarius Hotel, Level 1

Where can I find Japanese restaurants in RWS?

Browse our extensive list of restaurants.

Where is PUTIEN located?

PUTIEN is located at level 1, The Forum.

Are baby chairs available at your restaurants?

Our restaurants are able to provide baby chairs for toddlers upon request.

Where is NG AH SIO Bak Kut Teh located?

NG AH SIO Bak Kut Teh is located Basement 1, The Forum.

Where is Ding Tai Fung Café located?

Ding Tai Fung is located Level 1, The Forum.

Which restaurants have a private dining room?

Private dining rooms are available at our Celebrity Chef restaurants, namely, CURATE, Feng Shui Inn, Forest 森, Fratelli Trattoria, Osia Steak & Seafood Grill, Syun, table65, Tangerine, and TEPPAN by Chef Yonemura. Note that seating preference is SUBJECTED TO AVAILABILITY and MINIMUM SPEND MAY APPLY for the use of private dining room. Please make a reservation online and indicate under special remarks for such requests. Our restaurants will keep in touch with you shortly.

What are the award winning restaurant in rws?

Browse our extensive list of restaurants for the establishment that meets your fancy

Where is Bali Thai located?

Bali Thai is located at Basement 1, The Forum.

Where is Wing Choi® located?

Wing Choi® is located inside casino.

Where is LeNu located?

LeNu is located Basement 1, The Forum.

Where is Prosperity Court located?

Prosperity Court is located inside casino.

Where is Sō located?

Sō is located at Basement 1, The Forum.

Where is Insadong Korea Town located?

Insadong Korea Town is located Basement 1, The Forum.

Are High Tea or Afternoon Tea menus served in the Resort?

There are two restaurants serving High Tea or Afternoon Tea menus at RWS: 1) Fratelli Lounge, at Fratelli Pizzeria serves Afternoon Tea from 3pm to 5pm on weekends and public holidays. View the Afternoon Tea menu on its website. 2) TEPPAN by Chef Yonemura, at The Forum Level 1 serves Afternoon Tea from 2pm to 5pm from Tuesday to Sundays, except public holidays. Find out more about the restaurant.

What is the dress code at CURATE?

For more dress code policy, visit Curate

Where is Singapore Seafood Republic located?

Singapore Seafood Republic is located at Festive Walk.

Where can I find Asian restaurants in RWS?

Browse our extensive list of restaurants.

What is the dress code at Forest?

For more dress code policy, visit forest

Where is Central Hong Kong Café located?

Central Hong Kong Café is located Basement 1, The Forum.

Where can I find Italian restaurants in RWS?

Browse our extensive list of restaurants.

Where is The Pair located?

The Pair is located inside casino.

Where is TungLok Heen located?

TungLok Heen is located at level of 2 Hotel Michael.

What is the dress code at Fratelli Pizzeria?

For more dress code policy, visit Fratelli Pizzeria.

What is the choice of Celebrity Chef restaurants at Resorts World Sentosa?

Browse our extensive list of restaurants.

Where is Little Hokkaido located?

Little Hokkaido is located at The Bull Ring, Level 1

What is the dress code at Sessions?

For more dress code policy, visit sessions

Where is Paradise Classic location?

Paradise Classic is located Basement 1, The Forum.

What is the dress code at Syun?

For more dress code policy, visit Syun

What is there at Michael's Lounge?

Located beside the reception area of Hotel Michael, this chic indoor bar and lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere.

What is the dress code at Tangerine?

For more information, visit tangerine

Where is Chili's American Grill & Bar located?

Chili's American Grill & Bar is located at The Bull Ring, Level 1.

Where is Bread Talk located?

Bread Talk is located at Basement 1, The Forum.

Where is Crockfords Club located?

Crockfords Club is located within the Casino.

Where can I find Western restaurants in RWS?

Browse our extensive list of restaurants.

Where can I find Thai restaurants in RWS?

Head down to Bali Thai at The Forum Level 1.

Can I make reservation for TungLok Heen?

Yes, you can make table reservations for TungLok Heen.

Where is Ruyi located?

Ruyi is located at Basement 1, The Forum.

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Events & Shows

34 questions

Events & Shows

34 questions

I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?

You may book specific areas for the event. Let our MICE team help you customise your event. Email us at MICE@rwsentosa.com.

When is Lake Of Dreams?

Lake of Dreams plays nightly, 11pm at Festive Walk. Do check our Lake of Dreams schedule to preview disappointment.

Where is the ticket counter for shows?

Tickets to shows at Resorts World Sentosa are available at Resorts World Theatre ticketing counter (at The Forum B1) .

What is Fountain Of Good Fortune?

The Fountain of Good Fortune is a choreographed water show with music and some visual effects being projected on the water. The water show synopsis for the Forum Water Feature are as follows, 1. Circle of Life (Wonders of Water Cycle – scientific, interesting facts of water, educational) From liquid, to solid, to vapor – the water cycle is the epitome symbol for metamorphosis and philosophical recycling. 2. Pursuit of Excellence (Adrenaline Rush – modern, fast-paced, lifestyle) Dance is a universal language of life that proves excellence in power and endurance of humankind. It embodies the discipline of focus and beauty in a physical realm of movements. 3. Peace and Harmony (Balancing Nature of Marine Life – vast oceans, breath-taking, phenomenal, mysterious) Oceans have a universal undertone of mystery and purity. A large proportion of all life on Earth exists in the oceans, with many marine habitats and life forms yet to be discovered. It is becoming understood that marine life helps determine and balance the very nature of our planet.

Where can I hold events and functions in Resorts World Sentosa?

We offer plenty of options at the resort. Besides the Resorts World Ballroom, one of Southeast Asia’s largest column-free ballrooms, there are 33 function rooms (21 in the Resorts World Convention Centre, 5 in Hard Rock Hotel, 7 in Equarius Hotel) and over 20 indoor and outdoor event venues for conferences, corporate retreats, or the town’s hottest party. The Resort can host more than 35,000 delegates at any one time. Drop our MICE team an email at MICE@rwsentosa.com.

I'm looking at organising a concert. Is there a suitable space?

For concerts, consider The Coliseum, located at Hard Rock Hotel Singapore. It offers a flexible open space for concerts and special events. The space is sheltered and can hosts 1000 seats. Drop our MICE team an email MICE@rwsentosa.com for more details.

What events and functions can I hold in Resorts World Sentosa?

Weddings, seminars, concerts, dinner & dances, parties, meetings, social networking even team building events, our team is here to help make it happen. Drop our MICE team an email at MICE@rwsentosa.com.

How many people can Resorts World Ballroom accomodate?

The highly-customisable ballroom can be repurposed to meet your needs. Theatre-style capacity: 6,500 persons Classroom-style capacity: 3,000 persons Banquet-style capacity: 4,000 persons For more information, drop our MICE team an email at MICE@rwsentosa.com

Can I rent only part of the ballroom?

The column-free Resorts World Ballroom can be divided into three smaller ballrooms or nine halls for multiple break-out sessions. For more information, drop our MICE team an email at MICE@rwsentosa.com

Where can I hold events and functions in Genting Hotel Jurong?

Genting Hotel Jurong offers the Genting Ballroom capacity of 330 pax) and 5 meeting rooms (4 of which have natural daylight). Drop our MICE team an email at MICE@rwsentosa.com

Are there free-standing concerts in the Coliseum?

Yes. The Coliseum is a suitable venue for free-standing concerts.

When is crane dance?

Dolphin Island

27 questions

Dolphin Island

27 questions

Do I need to know how to swim to do the Dolphin Island programs?

Our Dolphin Island programs are suitable for non-swimmers, except for Dolphin Adventure program. For more information, please refer to terms and conditions of each Dolphin Island program.

Where is Dolphin Island located?

Dolphin Island is located within Resorts World Sentosa’s Adventure Cove Waterpark. Island admission charges into Sentosa Island and Adventure Cove Waterpark still apply.

Where can I purchase Dolphin Island tickets?

If you would like to make a reservation for our programmes, you may do so online or on-site at the Adventure Cove Waterpark ticket booth, subject to availability.

How long is dolphin island program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.

How many dolphins will I be interacting with?

There will be one dolphin to a group along with one dolphin trainer.

Is there a way to skip the regular queue at Dolphin Island?

Express queues are currently not available. All Dolphin Interaction Programme participants are advised to arrive at Dolphin Island 15 minutes before the scheduled programme time.

Can my friends and family take photos while I do the Dolphin Interaction Programme?

An official photographer will be with you during the experience to take photos. The photos may be purchased after the interaction programme at Adventure Cove Waterpark - Reef N Wave Wear.

Can I wear sunscreen lotion during the dolphin interaction programmes?

Guests who are taking part in the dolphin interaction programmes are advised not to wear any sunscreen lotions or jewellery during each session. However, if you have already applied sunscreen, you can use the showers provided to rinse it off.

What is Trainer for A Day programme?

During the program you get to engage with the dolphins. After food preparation is done for the dolphins, you get to feed the dolphins.

Are tubes, floatation devices and life jackets provided in Dolphin Island?

Dolphin Island will provide a flotation device or wetsuit depending on the safety requirements of the programme. For the safety of our guests and marine animals, personal flotation devices and wetsuits are not permitted inside Dolphin Island.

Are there age, height or weight restrictions for the Dolphin Interaction programmes?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to here for each Dolphin Island Program's individual requirement.

What do I need to bring or wear for the Dolphin Island programmes?

Please wear your swim wear and arrive at least 15 minutes before the start of your programme. Wetsuits will be provided. All personal belongings are to be kept in the lockers provided. Strictly no loose items, phones, and cameras are allowed in Dolphin Island.

Are there additional costs to participate in dolphin programme when I already have the Adventure Cove Waterpark ticket?

Admission ticket to Adventure Cove Waterpark is required to take part in the Dolphin Island programmes. You may purchase the one day tickets or the attraction pass if you are visiting more often.

What if I already have my Adventure Cove Waterpark ticket and wish to do a Dolphin Interaction Programme?

You can proceed to our Guest Services Counter or Dolphin Island ticket counters located both inside and outside Adventure Cove Waterpark to purchase Dolphin Island tickets. Please be informed that programs are subject to availability.

Are there age limit for Dolphin Island programs?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to this guide for each Dolphin Island Program's individual requirement.

May I change ticket date of Dolphin Island?

Yes. Rescheduling should be informed 24 hours in advance. No shows are charged 100% of their reservation amount.

Can I use the Dolphin Island lockers for the whole day if I plan to visit Adventure Cove Waterpark afterwards?

The lockers in Dolphin Island are for your use only for the duration of the Dolphin Interaction programme. Once the programme is over, you may use the lockers within Adventure Cove Waterpark.

what is the duration of the in-water experience in Dophin program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.

How early should I arrive for my Dolphin programme?

Please be at Dolphin Island entrance 15 minutes before the scheduled programme start time.

Will the Dolphin Island closed during heavy downpours or thunderstorms?

Dolphin Island programmes may be cancelled due to inclement weather. Participants must be present before the marine mammal trainer determines cancellation or postponement due to the weather condition.

Do you have a babysitter to look after my baby while I do the dolphin interaction?

At the moment, babysitting services are not provided in Dolphin Island.

If I'm pregnant, can I still take part in the Dolphin Island programmes?

Pregnant women are not allowed to participate in Dolphin Adventure. For all other Dolphin Interaction programmes, a fit-for-participation medical certificate indicating is needed.

What is the type of water used in Dolphin Island habitats?

The water in our Indo-pacific bottlenose dolphins’ habitat at Dolphin Island is treated sea water.

Is there any safety briefing for dolphin programme?

Yes, our Dolphin Trainers will brief you on what to do before the programme starts.

Is smoking allowed in Dolphin Island?

Smoking is not permitted inside Dolphin Island. Guests who wish to smoke may proceed to the designated smoking areas at Adventure Cove Waterpark. Please ask any team member for assistance with directions.

Are there any restaurants inside Dolphin Island?

Food and drinks are not allowed within Dolphin Island. The nearest dine-in locations is at The Bay Restaurant that is located inside Adventure Cove Waterpark.

Do I need to be a certified diver to participate in Dolphin Trek?

Dolphin Trek is suitable for non-swimmers, and no SCUBA certificaction is needed.

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Crockfords Tower

9 questions

Crockfords Tower

9 questions

How many person can accommodate in Crockfords Tower room?

Deluxe suite, premium suite and mansion can accommodate up to 3 adults. Villas can accommodate up to 6 adults or 4 adults and 4 children.

Where is Crockfords Tower?

Crockfords Tower is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

What rooms are available in Crockfords Tower?

There are 121 rooms from a mix of: Deluxe Suite Premium Suite Mansion 3 Bedroom Villa

What room views are available in crockford?

There are the HarbourFront, Merlion and Resort views subject to availablilty. Please indicate any request when making your reservation.

Are there bathtubs in Crockfords Tower?

Yes, all suites, mansions and villas have a separate standing shower and bathtub.

What is the bed size at Crockfords?

The different bed types available are: King bed 1860mm x 2000mm x 300mm Double Double bed 1350mm x 1900mm x 300mm

Do you have rooms with separate beds at Crockfords Tower?

The twin room has 2 double double beds measuring 1350mm x 1900mm x 300mm each.

Are there any restaurants at Crockfords Tower?

There are two restaurants located at Crockfords Tower, namely Syun and Feng Shui Inn. Feng Shui Inn is located at Level G2, and serves Contemporary Cantonese cuisine for Lunch and Dinner, while Syun is located at Crockfords Tower Lobby, and serves fine Japanese cuisine. A-La Carte and Set Menus are available at both restaurants. Breakfast is available at Fratelli, Hotel Michael Lobby (Level 2).

Do Crockfords Tower hotel has steam bath facilities?

All rooms are equipped with steam bath facilites.

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ESPA

11 questions

ESPA

11 questions

Are there age limit for ESPA?

Yes. Access to the spa for treatment and to the facilities, including the changing facilities, spa and heat experiences are restricted to guests over 18 years of age. For ESPA gym, it is open only to guests aged 16 years old and above.

Are ESPA facilities and gym open to public guests?

ESPA gym and facilities are only for ESPA guests. Equarius Hotel guests can access ESPA gym for SGD 9 (valid for 24hrs), and ESPA facilities for SGD 21 (valid for the day until 10pm). Payment can be made at ESPA (9am to 10pm daily) and at Equarius Hotel front desk (after 10pm).

Is there an ESPA hotel package?

Yes, ESPA has 3, 5, or 7-night programmes customised for individual improvement, through the integration of naturopathic and traditional therapies, body and face treatments, fitness programmes and spa cuisine. You may drop ESPA an email at ESPA@rwsentosa.com

What are ESPA's operating hours?

The services at ESPA is open at the following timings: Treatment hours: 10am to 10pm (Daily) Spa Facilities hours: 9am to 10pm (Daily) Gymnasium hours: 24 Hours (Daily)

How do I make ESPA reservations?

Call ESPA on +65 6577 8880, email ESPA@rwsentosa.com or walk right in. Do book your treatment 48 hours in advance to ensure the preferred time and service are available.

What are the services available in ESPA?

A total relaxation experience through its wide range of immaculately designed treatments, spa suites, signature facilities, and natural-based therapies.

Are there massage services provided at the hotels?

ESPA is located at the West Zone in Resorts World Sentosa and provides a wide range of spa and services. You may contact them directly at +65 6577 8880, email ESPA@rwsentosa.com or walk in.

Where is the nearest car park to ESPA?

Drive into the B1 West Car Park, turn towards Equarius Hotel and park in either the B1M or B1 Car Park segment. Exit towards Equarius Hotel L1 and access ESPA past the hotel's lobby and driveway.

Is there an ESPA membership?

Yes, ESPA has three membership tiers. ESPA Fitness, ESPA Essence and ESPA Lifestyle.

Are trainers available at ESPA?

Yes, ESPA fitness trainers are available from 8am to 10pm daily

Where is ESPA?

ESPA, located at Resorts World Sentosa, offers one of the best spa experiences in Singapore

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Fratelli Trattoria

5 questions

Fratelli Trattoria

5 questions

What cuisine does Fratelli Trattoria serve?

Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.

What are the operating hours for Fratelli Trattoria?

Fratelli Trattoria opens for dinner only. Restaurant is closed every Mondays, except Public Holidays. Last Order time is half an hour prior to restaurant closing time.

Where is Fratelli Trattoria located?

Fratelli Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Where can I see the menus of Fratelli Trattoria?

Fratelli Trattoria's menu is available here.

How can I make reservations for Fratelli Trattoria?

Simply make your dining reservation at Fratelli Trattoria online here.

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Hotels

84 questions

Hotels

84 questions

How much would breakfast cost?

American buffet breakfast costs at Fratelli, Sessions and Forest at Resorts World Sentosa, as follows: Mondays to Fridays SGD39 ++ for Adults SGD19.50 ++ for Child (4 to 12 years old) Saturdays, Sundays and Public Holidays SGD44 ++ for Adults SGD22 ++ for Child (4 to 12 years old) Festive Cafe at Genting Hotel Jurong, as follows: For a Local breakfast costs: Mondays to Sundays SGD12++ for Adults SGD6++ for Child (4 to 12 years old) For a Breakfast combo (Local Breakfast + American Breakfast) Mondays to Sundays SGD$18++ for Adults SGD$9++ for Child (4 to 12 years old)

What are the check-in and check-out times?

Check-in: After 3pm Check-out: 11am (for walk-in guests, and those who booked via online travel agents and corporate & travel agents) Check out: 12pm (for guest who booked via Genting Rewards) Check-out: 1pm (for guests who booked via Web Direct) ** Check-in during Peak Hours may require a longer waiting time

Is there any special promotion for hotel stay?

For hotel promotion enquiry, you may visit Hotels & Spa.

What is there to do in hotel for kids?

There is a Kids Club located at Hard Rock Hotel Level 2.

Is there a private pool?

Private pools are only available at Crockfords Tower and Beach Villas.

Can I still use the Sentosa pass after checking out?

Yes. After first use, the pass is valid for 3 days.

What is the deposit required at check-in?

Cash Deposit: SGD100 per night of stay Credit Card Pre-Authorisation: SGD100 (regardless of stay period)

How can I cancel my booking of hotel?

You can send in your request to reservations@rwsentosa.com

Are there connecting rooms?

Yes, connecting and adjoining rooms are available. Please indicate this request when making your reservation. All requests are subject to availability

Is there turndown service?

1)Beach Villas and Crockfords Tower have a 24-hour butler service that includes turndown service. 2)The Equarius Hotel, Hard Rock Hotel and Hotel Michael provide turndown service for all suites. 3) Festive Hotel and Genting Hotel Jurong do not provide turndown service.

Do I need to register all my family members when I check-in?

All guests who are staying for the night will have to be registered at check-in. This is a requirement by the authorities and the hotel licensing act

Will children need an additional bed?

Children below 12 years old can share the existing bed. At Equarius Hotel,Hotel Michael, Hard Rock Hotel, Crockfords Tower & Beach Villa, extra bed is available at an additional charge. At Festive Hotel, sofa bed that can be converted to a bed at an additional charge. Extra bed - $70++ For Casino Member - $80nett At Genting Hotel Jurong - Extra beds are available at ; Extra bed - $70++ For Casino Member -$65nett Sofa bed only for Suites - $55++

Does the hotel provide towels to go to Adventure Cove Waterpark?

Hotel towels are not allowed to be brought out from the room. There are towels available at Adventure Cove with a fee.

Can I use the hotel facilities, gym or swimming pool before checking in or after checking out?

Yes, please approach the Reception Counter for assistance. This excludes Genting Hotel Jurong, where facilities are only accessible during your stay with your room key card.

Can I check my booking of hotel?

You can send in your request to reservations@rwsentosa.com

Is there free Wi-Fi?

Yes. Complimentary internet access is available for all hotel guests. RWS hotels in Sentosa: up to 3 devices throughout your entire stay Genting Hotel Jurong: up to 2 devices throughout your entire stay

What do I need at check-in here in the hotel?

This is what you need : 1) Singaporean & PRs - Valid Photo Identification Document (e.g. IC, Passport, SAF issued 11B) 2) Foreigners - Valid Photo Identification Document (e.g. Passport) 3) Casino Members - Valid Photo Identification Document and Membership Card. * All guest must provide a guaranteed mode of payment for rooms and incidental charges upon check-in (e.g. Cash/ Credit Card)** Please be reminded that Driver's Licence is no longer accepted.

Can I leave my luggage at the reception before check-in time?

Yes,. We have luggage storage facilities available, please approach the hotel concierge. Luggage storage facilities are available for guest who are staying in the hotel or dining in our restaurants.

I am travelling with my parents. However, I would like to check in earlier/first? Deposit will also be made by my parents as I do not own any credit card. Is that possible?

To check in separately, you must be registered as a 'room sharer' when making reservations. Do bring along an identification document. Your parents must proceed to the front office for registration and deposit when they arrive.

Are there children amenities at Hotel?

Baby Crib/Cot and Bath tub are available at all Hotels. Kids amenities are only provided at Equarius Hotel and Beach Villas. Please indicate request when making your reservation.

Are kids pool available ?

There is a kid's pool and wet play area in Festive Hotel. All kids must be accompanied by an adult at all times.

Are towels provided at the swimming pool?

Yes. Pool towels are provided.

Are there bathtubs in Hotel ?

Bathhubs are only available in Suites and Villas except Genting Hotel Jurong.

How can I change my package of hotel?

For bookings made via Resorts World website, please click here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.

What are the star ratings of each hotel?

5 Stars: Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael 3 Stars: Genting Hotel Jurong

Can non-hotel guest use the hotel facilities, gym or swimming pool?

Only in-house hotel guests are allowed to use the hotel facilities. Guest must be registered at the particular hotel to use its pool. *Please approach our Hotel Concierge for directions.

Can I check my request of hotel?

You can send in your request to reservations@rwsentosa.com

What is the legal check-in age for your hotel?

You must be at least 18-years of age to check-in. Guests below 18 years of age must be accompanied by a parent or legal guardian.

is fresh milk available for coffee in the room?

Powdered creamer is available in the rooms. You may call In room dining through our operator for fresh milk and will be delivered with a fee.

How deep is the pool?

The swimming pool depth for all hotels is 1.2 metres deep. For Hard Rock Hotel: Beach pool - 0.9m-1.2m Lap pool - 1.2m-1.4m Swim-up Bar - 1.2m Swimming pools are open from 7am to 8pm daily.

Can I get a bed guard?

Yes. Please request this via Housekeeping, subject to availability.

How many hotels are there in Resorts World Sentosa?

Resorts World Sentosa houses 6 hotel brands on Sentosa and 1 other (Genting Hotel Jurong) in Jurong East, a 20-minute car ride away. The 6 Sentosa-based hotels are: Beach Villas (which includes both the Ocean Suites and TreeTop Lofts) Crockfords Tower Equarius Hotel Festive Hotel Hard Rock Hotel Hotel Michael

Do Hotel rooms have balconies?

All Hotels have room with Balcony except Genting Hotel Jurong.

Are the hotels non-smoking?

The following hotels have smoking floors available on selected levels; Crockfords Tower, Beach Villa, Hotel Michael, Festive Hotel Genting Hotel Jurong. Please indicate your preference when making your reservation, subject to availability. Hard Rock Hotel and Equarius Hotel are Non-Smoking hotels with designated smoking areas available just outside the hotel premises.

Can I plug in HDMI on the TV?

Yes it does. However we do not provide HDMI cables and we do not encourage plugging in devices through the HDMI port.

Do hotel require hotel key card to access the guest lift?

Yes. All hotels will require hotel room to access the lift.

Do hotel provide limo transfer?

Yes. We do provide limo service at a charge.

What tv channels can I watch in rooms?

Please feel free to browse the 'In-room Entertainment and TV Channel'. The channels list are as follows:

TV Channels	Programs
1	RWS Welcome Video
2	Channel 5 HD
3	Channel 8
5	Suria
6	Vasantham
7	Okto HD
8	Channel News Asia HD
15	Nickelodeon
18	CNN
21	AXN
22	National Geographic
23	KBS World
24	Cartoon Network
30	HBO
35	CTI Asia
36	Channel U
38	CCTV - 4
39	Celestial
40	EETV News
41	ETTV Asia
42	Kids
56	Discovery Channel
57	Travel Channel
58	Fox Movies HD
59	Star Chinese Channel
60	Nat Geo Wild
61	Astro Prima
62	MNC Drama Channel
63	Xing Kong
64	cHK
65	Pesona
66	Phoenix Chinese Channel

Is there any special promotion with credit card for hotel stay?

For hotel promotion with credit card enquiry, you may visit Mastercard Exclusives.

How can I access the free WiFi?

RWS hotels : Search for guestwifi@rws, select 'hotel guest' and the hotel you are staying at, and input the 4-digit room number and your last name. You can utilise the free WiFi for up to 3 devices. Genting Hotel Jurong: Search for wireless@ghj and input your room number and hotel confirmation number. You can utilise the free WiFi for up to 2 devices.

Is there jacuzzi at the swimming pool?

Jacuzzi is only available at Hotel Michael, Festive Hotel, Hard Rock Hotel and Beach Villas only. For more information, please approach our Hotel Concierge.

Do you provide babysitting services?

Yes. Please reserve this babysitting service in advance with Concierge. Charges apply.

How can I change my booking of hotel?

For bookings made via Resorts World website, please click here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.

Is there a microwave?

No. We do not have mircowave in the room.

Can I bring my pet to the hotels?

No, pets are not allowed in the hotel premises except for guide/service dogs.

Is there any service charge or taxes?

There is a 10% service charge and 7% government service tax (GST).

Do you provide travel adapters?

Yes. Please request this via Housekeeping.

Where is the swimming pool located?

Swimming pool are located as follows: Hotel Michael - Level 3 Crockfords Tower - Level 3 Festive Hotel - Level 3 Hard Rock Hotel - Level 2 Equarius Hotel & Beach Villas - within the vicinity of Beach Villas Genting Hotel Jurong - Level 2 Please approach Hotel Concierge for directions.

Is there a printing service nearby to print some documents?

Please approach the hotel concierge directly for assistance. For Hard Rock hotel guests, head to the Business Centre at Hard Rock Hotel Level 2, right beside Sessions restaurant, for document printing. Charges apply.

Is there a sauna in the hotel?

No. However, you may visit ESPA for all spa services. Charges will apply.

Where are the hotels located?

Resorts World Sentosa is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269 Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516

Is there a gym available in the hotel?

24 hours Gymnasiums are available only for In-house guests at the following hotels : Hard Rock Hotel, Level 2 Hotel Michael, Level 3 Genting Hotel Jurong, Level 2 ESPA Gymnasium is chargeable at $9 nett

Can I make outgoing calls on the room phone?

Yes. Charges apply. Alternatively, you may use the Handy smartphone provided hotel guests. On top of other uses, the Handy smartphone allows free local calls as well as free IDD to 10 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, South Korea, Taiwan, Thailand. You may also use the Handy smartphone as your personal mobile during your stay. Please look out for promotion available at Resort World Sentosa from your Handy smartphone.

Do Hotel Michael has USB socket?

Only selected room are equipped with USB socket.

Do hotels provide guest amenities?

Yes. Standard guest amenities are provided. E.g. like bathroom amenities, bathrobes, slippers. Guests can purchase personal hygiene items at a convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Genting Hotel Jurong Standard amenities are available. However, for additional hygiene related amenities can be purchased at Level 1 Vending Machine.

Is room service available in the hotel after midnight?

Yes, room service is available 24 hours at all Resorts World Sentosa hotels except Genting Hotel Jurong.

What type of facilities available at Hotel?

There are available facilities of swimming pool, gym, kids' club and restaurants

Is there a prayer direction?

Yes, prayer direction is available at hotel guest room. Please call Front Desk for assistance.

What amenities do you provide for special Occasion?

We are with you on your special occasion! Please indicate request when making your reservation.

Do hotel provide newspaper?

No. However You can purchase it from the convenience chains such as 7-Eleven near Sentosa Express Waterfront Station.

Are the rooms wheelchair accessible?

Yes, Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael have rooms designed for persons with disabilities. The room has a bigger shower stall and access, foldable handicap seat, as well as metal support bars by the toilet and shower stall.

Is there a clinic nearby hotel?

Shenton Medical Clinic is located at Resorts World Sentosa Basement

Will I be charged for using lthe safe box?

No. All in-house guests can use the safe deposit box in the rooms without any additional charge.

Do Hard Rock Hotel has USB socket?

No. This is not available.

Is there shoe shine service?

No. This service is not available.

How can I get a clothes rack / more laundry bag?

Please call Housekeeping for assistance.

Is there an air pump for floats that I can use?

No. This is not available.

Are laundry services available at your hotel?

Laundry services are available at all RWS Hotels at a charge. Genting Hotel Jurong has a Laundromat facility at Lobby Level 1 Laundry & Dry Clean Services. 5pm to 8pm, Monday to Saturday (closed on Sunday and Public Holidays). 24 hours Self-service Laundromat Room at Level 2 at SGD10nett per wash and SGD10nett dry cycle with Ironing Facilities. Ironing Facilities are available at all Hotels. Please contact Housekeeping for assistance.

Do Festive Hotel has USB socket?

No. This is not available.

Do Equarius Hotel has USB socket?

All rooms are equipped with USB socket.

How do I use the coffee machine?

Please contact Housekeeping for assistance.

Is there a convenience store?

You can find convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Please approach the concierge for direction.

Is there an ice dispenser ?

There are ice dispensers available in all Hotels except Equarius Hotel, Beach Villas & Crockfords Tower. Please request for ice through In-Room Dining for Equarius Hotel & Beach Villas.

What bathroom doors are used in your hotels?

The bathroom doors are either sliding or pullout doors.

Can I book for Hotel in-room massage from ESPA?

All treatments and massages are done inside ESPA

is there butler services in the Presidential Suite?

Yes. We can arrange for Butler Services. Butler services is only available at Crockfords Tower and Beach Villa.

Are wheelchairs provided at the hotels?

Yes, wheelchairs are available upon request. Please indicate this requirement when making your reservation.

What are the bars near hotel?

You may visit The Rock Bar at Hard Rock Hotel Lobby level. Our operation hours are from 12noon - 12mn during weekdays and 1pm to 1am during weekends.

Do Beach Villa hotel has USB socket?

All rooms are equipped with USB socket.

Is there an iron and board hotel?

Yes. Please request this via Housekeeping.

Are there any rooms specially designed for persons who are physically-challenged?

Yes, rooms designed for persons who are physically-challenged are available in all hotels. Please indicate request when making your reservation.

Do Genting Hotel Jurong has USB socket?

All rooms are equipped with USB socket.

Are there mini-bars in the hotel rooms?

Yes, mini-bars are available. Stocked items are only available in suites except Genting Hotel Jurong. *These items will be billed upon consumption.

Can I toggle the TV language to Mandarin?

Sadly no. There is no language toggle option.

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Curate

6 questions

Curate

6 questions

Is there a child policy at CURATE?

We welcome children and families at CURATE. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection. Do note that dress code applies at the restaurant.

What are the operating hours for CURATE?

CURATE operates for dinner only. Restaurant is closed every Sundays, except Public Holidays. Last order time is half an hour prior to restaurant closing time. During " Art at CURATE" series events, Lunch and Dinner is available.

What cuisine does CURATE serve?

CURATE serves traditional and contemporary European cuisine and menus crafted by Chef de Cuisine, Chef Halat who promises inventive creations which challenge, tease and cajole your senses. Menus may differ during the quarterly "Art at CURATE” series, a one-week dining collaboration with Michelin Guide Singapore and wine authority Robert Parker Wine Advocate featuring international guest chefs from Michelin-starred restaurants.

Where is CURATE located?

Curate is located at The Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Where can I get the menu for CURATE?

A-La Carte and Set Dinner menus are available. During " Art at CURATE" Series events, Set Menus are available for Lunch & Dinner.

Can I make reservation for CURATE?

Simply make your dining reservation at CURATE online here.

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Getting here

35 questions

Getting here

35 questions

How can I get to Resorts World Sentosa?

There are various mode of transportation to Resorts World Sentosa. Guests can travel by bus, car, foot and train.

Any shuttle bus to take to rws?

There is no shuttle bus, however you may hop on to RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)

How to take the monorail to rws?

By Sentosa Express: Board at Sentosa Station, Level 3 @Vivo City (lobby L) Board the Sentosa Express from Sentosa Station at $4 per person and alight at the next stop, Resorts World Station. Pre-arrival guests who has yet to check in (has yet to register) and coming to Resorts World via Sentosa Express can enjoy the complimentary ride for the first time by showing a copy of the RWS hotel confirmation at the ticketing counter, Level 3 Vivo City (Lobby L) Sentosa staff will then admit the number of guests depending on the room type stated in the confirmation letter. However, a maximum of 4 guests only are allowed per letter. Both hardcopy and softcopy confirmation letters are accepted.

Is carpark free?

Free parking information

What is your carpark charges?

Parking charges information

Where can I take the cable car to rws?

By Cable Car: Guest can take the cable car from Mount Faber or Harbour Front station and alight at Merlion Station, guests can walk over by crossing the bridge from the Merlion/KFC that will lead them to Hotel Michael. Availability: Daily, 08:45am (first cable car) 9:30pm (last cable car) Fare: visit here

Is there complimentary parking for attraction guests?

No, there is no complimentary parking for visiting attraction of RWS.

Where to drop off if I take a cab to rws?

By Taxi: If entering via RWS B1 main drop off point, only prevailing taxi charges apply. If entering via Sentosa Gantry, Sentosa island admission and taxi charges apply. All guests departing from RWS will be required to pay and additional surcharge of S$3.00

Where to board the bus to RWS?

How to get to rws from the airport on the train?

Yes, you can board the train from Changi Airport station which is located in between Terminal 2 and 3. Transfer at Tanah Merah Station, and take take the train that is heading towards Joo Koon to get to Outram Park Station. Change to the North East Line and alight at Harbourfront Station. You can then hop on to RWS8 bus at $1 per person or Sentosa Express at $4 per person.

Is there a free shuttle service to Changi Airport?

No. Limo service are available at a charge. You may take a taxi, the MRT or other share-ride services to the airport.

What are the parking charges if I were to park at Resorts World Sentosa?

Weekdays (Monday - Thursday, Except Public Holiday): $7 for the first hour and $1 for each subsequent half hour or part thereof. $6 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period Weekends (Friday, Saturday, Sunday & Public Holiday): $8 for the first hour and $2 for each subsequent half hour or part thereof. $8 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period

Is there any shuttle service from the hotels to VivoCity?

You may board the complimentary RWS8 shuttle bus to VivoCity located at The Forum B1 car park. *There is a charge for all hotel guests using RWS8 from VivoCity to RWS. There's also a Sentosa Express service available to VivoCity. You may approach the Concierge for direction to Waterfront station.

Will I get free parking if I am staying in RWS?

All in-house guests staying at Resorts World Sentosa will be entitle to 1 complimentary Carpark coupon per room per night for one time exit.

How do I get to RWS from Changi Airport?

There are various ways to get to Resorts World Sentosa. You may travel by train, taxi or car.

Can I use share-ride services such as Grab?

Yes. Book these services via their respective apps and indicate pickup point at the respective hotel lobby.

Can I walk into rws?

By Foot: Sentosa Boardwalk Start: Vivocity (Outside Lobby F, Level 1 / End: RWS Waterfront Availability: Daily, 24 Hours Fare: FREE Entry until further notice.

Where can I park at Resorts World Sentosa?

Hotel Michael & Crocksfords Tower - East Carpark Festive Hotel , Hard Rock Hotel & Equarius Hotel/Beach Villa - West Carpark Genting Hotel Jurong - Basement 1

Is complimentary carpark coupons available?

Free parking information

How to drive into rws?

By Car: If entering via RWS B1 carpark, prevailing carpark charges applies.if entering via Sentosa Gantry, Sentosa island gantry admission and carpark charges apply. Should you will be staying with us at any of the hotels in RWS, please present the confirmation letter issued by RWS at the Sentosa gantry to get waiver off the gantry charges. Both hardcopy and softcopy confirmation letters are accepted.

Is there any complimentary pass for transportation that I can obtain for me to use during my stay there?

All in-house guests are entitled to complimentary Sentosa Express Passes from the individual hotel concierge. The number of tickets issued will be based on the number of registered guests as stated on the hotel confirmation letter. The Sentosa Passes can be used for Sentosa Express, waiver of Sentosa gantry (via the extreme left lane)

How can I book a taxi?

Please call Concierge for assistance.

Can I park my motorbike at Genting Hotel Jurong?

Guests may park their motorbikes at the designated parking lots. Motorcycles Charges: Monday - Sunday & Public Holiday $5 per 24 hours block Should guest exit and comes back, it's considered as a new block/charge.

Do you provide free shuttle for guests staying in Genting Hotel Jurong who wish to visit Resorts World?

Yes, only tourists (Genting Hotel Jurong In-house guests) are allowed to board the shuttle bus to and from Genting hotel jurong. Before boarding, guests have to present key card sleeve with valid check in/check-out date. Each room key card packet permits 4 accompanying guests whom must be only tourists to board the shuttle bus. Total 5 including the registered guest.

Can someone park my car for me at Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaialble at $3 service fee per vehicle excluding of carpark charges.

Do RWS provide limousine transfers?

Airport/limousine Transfers are available for Resorts World Sentosa hotel guests and is chargeable as follow: BMW 740Li at $98nett per transfer Toyotal Alphard at $108nett per transfer Mercedes Benz VITO at $108nett per transfer 13 seater combi at $108nett per transfer

Do you offer complimentary parking when I dine at your restaurants?

Enjoy FREE PARKING with no minimum spend when you dine at our participating restaurants.

Can I park my motorbike at Resorts World or Sentosa Carpark?

Motorbikes are not allowed into Sentosa Island and the nearest carpark will be at Vivo City.

Will I get free parking if I am staying in Genting Hotel Jurong?

All Singapore registered cars will have to pay for parking at Genting Hotel Jurong. This will be applicable for all guests. Guests with Malaysia registered cars may receive 2 complimentary car park coupons (per room per day)

What is the maximum height limit for Resorts World Sentosa Carpark?

The maximum height limit for Resorts World Sentosa Carpark is 2.5M

Can someone park my car for me at Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.

What are the parking charges if I were to park at Genting Hotel Jurong?

Weekdays (Monday - Thursday, Except Public Holiday): $3 per hour from 7am - 7am Maximum Charges of $25 Weekends (Friday, Saturday, Sunday & Public Holiday): $4 per hour from 7am - 7am Maximum Charges of $25

Is there Valet Service in Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.

Is there Valet Service in Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaiable at $3 service fee per vehicle excluding of carpark charges.

What is the maximum height limit for Genting Hotel Jurong Carpark?

The maximum height limit for Genting Hotel Jurong Carpark is 2.05M

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Fratelli Pizzeria

5 questions

Fratelli Pizzeria

5 questions

Where can I see the menu of Fratelli Pizzeria?

Fratelli Pizzeria's menu is available here.

Where is Fratelli Pizzeria located?

Fratelli Pizzeria is located at Hotel Michael Level 2 (lobby level).

What cuisine does Fratelli Pizzeria serve?

Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.

How can I make reservations for Fratelli Pizzeria?

Simply make your dining reservation at Fratelli Pizzeria online here.

What are the operating hours for Fratelli Pizzeria?

Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends. Restaurant is closed every Mondays, except Public Holidays. (Breakfast is available daily). Last order time is half an hour prior to restaurant closing time.

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Osia

6 questions

Osia

6 questions

Is there a child policy at Osia Steak & Seafood Grill?

We welcome children and families at Osia Steak & Seafood Grill. However, do note that dress code applies at the restaurant.

Where is OSIA located?

Osia Steak & Seafood Grill is located at Festive Walk. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

What are the operating hours for Osia Steak & Seafood Grill?

Osia Steak & Seafood Grill operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.

Where can I get the menu for OSIA?

A-La Carte and Set menus are available for Lunch and Dinner.

What cuisine does Osia Steak & Seafood Grill serve?

Offering premium meats and seafood selections grilled to smoky perfection in a stone hearth oven, Osia Steak and Seafood Grill is a hangout for the true connoisseur. This restaurant is perfect for a gathering of friends and associates, as you share in a pleasant, hearty meal.

Can I make reservation for OSIA?

Simply make your dining reservation at Osia Steak & Seafood Grill online here.

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Feng Shui Inn

5 questions

Feng Shui Inn

5 questions

What are the operating hours for Feng Shui Inn?

Feng Shui Inn operates for Lunch and Dinner. Dim Sum is also available during Lunch hours. Last order time is half an hour prior to restaurant closing time.

What cuisine does Feng Shui Inn serve?

Feng Shui Inn is the perfect restaurant for discerning gourmands to enjoy authentic fine-dining Cantonese cuisine.

Can I make reservation for Feng Shui Inn?

Simply make your dining reservation at Feng Shui Inn online here.

Where is Feng Shui Inn located?

Feng Shui Inn is located on Level G2 of Crockfords Tower. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Where can I get the menu for Feng Shui Inn?

A-La Carte and set menus are available daily for Lunch and Dinner.

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Fratelli

5 questions

Fratelli

5 questions

How can I make reservations for Fratelli?

Simply make your dining reservation at Fratelli online now: Fratelli Pizzeria Fratelli Trattoria

What cuisine does Fratelli serve?

Helmed by Michelin-starred chefs, Enrico and Roberto Cerea, whose family runs the renowned Da Vittorio restaurants in Italy, Fratelli brings you two dining experiences in one location - Fratelli Pizzeria and Fratelli Trattoria. Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea. Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.

Where is Fratelli located?

Fratelli Pizzeria and Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

What are the operating hours for Fratelli?

Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends. Fratelli Trattoria opens for dinner only. Fratelli Pizzeria and Trattoria are closed every Mondays, except Public Holidays. Last order time is half an hour prior to restaurant closing time.

Where can I see the menus of Fratelli?

Fratelli Trattoria's menu is available here. Fratelli Pizzeria's menu is available here.

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Forest 森

5 questions

Forest 森

5 questions

What are the operating hours for Forest 森 ?

Forest 森 operates for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.

Where can I get the menu for Forest?

A-La Carte and Set menus are available daily for Lunch and Dinner (except Sunday Lunch, Set menu only).

Where is Forest Restaurant located?

Forest 森 is located at the lobby of Equarius Hotel. The nearest carpark is located at B1M West Car Park (Blue Zone).

What cuisine does Forest 森 serve?

Helmed by Singapore’s famous celebrity chef Sam Leong, Forest 森 in Equarius Hotel prides itself on contemporary Chinese fine cuisine that goes beyond the familiar. Stepping into the high-ceilinged, spacious interior with a lush rainforest-themed decor, you know that dining at Forest will be an unhurried, experiential affair.

Can I make reservation for Forest?

Simply make your dining reservation at Forest 森 online here.

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Maritime Experiential Museum™

22 questions

Maritime Experiential Museum™

22 questions

What is The Maritime Experiential Museum?

The Maritime Experiential Museum is an interactive attraction in Resorts World Sentosa, which brings you on an exploration of the Maritime Silk Route, through 15 thematic galleries featuring visual projections, multimedia shows, interactive exhibits, scents, and many Insta-worthy displays.

How long does it take to visit Maritime Experiential Museum?

Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.

What is the Typhoon Theatre? Does it cost extra to experience it?

The Typhoon Theatre is a multi-sensory simulation, where you experience sailing into a storm and eventually sinking into the sea. Admission ticket to Maritime Experiential Museum does not include admission to the Thyphoon Threatre. It requires a separate admission pass at SGD3 per person (4 years old and above).

Are there additional costs inside Maritime Experiential Museum?

All attractions are included in your admission ticket with the exception of Typhoon Theatre and special ticketed events.

What is the duration of each Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.

How long is the Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.

Are there restaurants in the Museum?

No. The nearest dine-in restaurant is Ocean Restaurant that is located inside S.E.A. Aquarium.

Is the Pirate Encounter a new show at the Bao Chuan Ship?

No. The Pirate Encounter is not a show. It is a walkthrough gallery within the Bao Chuan Ship, where you witness, via projection and audio cues, pirates invading the ship.

What is the rental charges for a wheelchair at Maritime Experiential Museum?

Personal Strollers and wheelchairs are welcome in The Maritime Experiential Museum. The Martitime Experiential Museum has been designed to give barrier-free access to most routes within. To access the basement level, guests with disabilities can use the lifts at the Maritime Experiential Museum entrance or by going through the Typhoon Theatre experience, which will end at the basement level. There is no stroller rental with in the Maritime Experiential Museum. There is Rental for wheelchairs and the payment can be made at the ticket counter by registering your name, phone number, and with a refundable deposit of SGD50 and a rental cost of SGD15. The wheelchair can only be used within the Museum. Collection of the Wheelchair will be at the entrance of the Maritime Experiential Museum.

What is the difference between Annual Pass & Season Pass of Maritime Experiential Museum?

At the current moment, there are no Annual Pass or Season Pass for Maritime Experiential Museum.

Are there age, height or weight restrictions for the exhibits in Maritime Experiential Museum?

There is no restriction for Maritime Experiential Museum.

Is there a way to skip the regular queue at Maritime Experiential Museum?

Express queues are currently not available.

How long is the in-water experience in Dolphin Island?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.

Are there age limit for Maritime Experiential Museum?

There is no restriction for Maritime Experiential Museum, but we advise all visitors under the age of 13 to be accompanied by paying adults or guardians

Are there children activities in the Museum?

All interactie exhibits are children-friendly. There are no special kids corner in the Museum.

Can I take photos within Maritime Experiential Museum?

Feel free to take as many pictures as you would like. There are also photographers located within the museum to assist with capturing your lasting memories. However, please note that production cameras are not allowed inside the Maritime Experiential Museum.

Where can I obtain an Maritime Experiential Museum Map?

The Maritime Experiential Museum Map can be downloaded here or are available onsite at the main entrance of the park.

How much time will it take for the Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.

Does the Maritime Experiential Museum provide school group service on any programmes?

The Museum is working with Singapore schools in developing its educational programmes.

What is the capacity of the Maritime Experiential Museum?

The Maritime Experiential Museum can accommodate 900 guests at any time.

Are there lockers within the Maritime Experiential Museum?

The nearest lockers are found outside the Aquarium towards Adventure Cove Waterpark entrance or alternatively at The Forum B1.

Is smoking allowed in Maritime Experiential Museum?

Smoking is not permitted inside Maritime Experiential Museum. Guests who wish to smoke may proceed to the designated smoking areas outside Maritime Experiential Museum. Please ask any team member for assistance with directions.

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Tangerine

5 questions

Tangerine

5 questions

What cuisine does Tangerine serve?

Reinvigorate your body at Tangerine in the idyllic recesses of ESPA. Its farm-to-table cuisine by Thai Chef Ian Kittichai, makes smart use of spices to bring you whole, natural foods that are nutritious and tasty.

Where is Tangerine located?

Tangerine is located at ESPA, Level 1. The nearest carpark is located at B1M West Car Park (Blue Zone).

Where can I get the menu for Tangerine?

A-La Carte and Set menus are available for Lunch and Dinner.

What are the operating hours for Tangerine?

Tangerine operates for lunch and dinner. Restaurant is closed every Mondays and Tuesdays. Last order time is half an hour prior to restaurant closing time.

Can I make reservation for Tangerine?

Simply make your dining reservation at Tangerine online here.

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Beach Villa

10 questions

Beach Villa

10 questions

What type of rooms at Beach Villa?

There are a mix of: 1-Bedroom Villa 2-Bedroom Villa 3-Bedroom Villa 4 -Bedroom Villa (The Palace) Ocean Suite Tree Top Loft

How many person can accommodate in Beach Villa room?

Treetop loft can accommodate up to 2 adults and 1 child. 1 bedroom villa and ocean suite can accommodate up to 3 adults or 2 adults and 2 children (Except for Mika Suite 2 Adults) 2 bedroom villa can accommodate up to 7 adults or 4 adults and 4 children. 3 bedroom villa can accommodate up to 9 adults or 6 adults and 5 children. The palace can accommodate up to 11 adults or 8 adults and 6 children.

Where is Beach Villa?

Beach Villas is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

Where do I check in?

Please check in at the Reception Counter, Equarius Hotel Level 1.

Swimming pool attendant available?

There is no pool attendant/life guard. You may utilise the pool towels at the pool side.

Is there a butler service?

Yes, all Beach Villa guests have a 24-hour butler service. In-room check-in is available for guest who provide us the arrival details.

Do Beach Villa hotel has steam bath facilities?

Steam bath facilities is available in our 2-bedroom villa, 3-bedroom villa and palace.

Are there any restaurants at the Beach Villa?

There are no restaurants within the Beach Villas. However, Forest 森 is only minutes away, located at Equarius Hotel Level 1. The restaurant serves Contemporary Chinese cuisine for lunch and dinner, and an International buffet breakfast.

What is the bed size at Beach Villa?

The different bed types available are: King - 2000mm x 2000mm 2x Double - 1350mm x 1900mm (only available 2-bedrooms villa and above)

Gym location at Beach Villa?

All Beach Villa in-house guests can access the 24-hour gym at ESPA.

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Hard Rock Hotel

19 questions

Hard Rock Hotel

19 questions

How many person can accommodate in Hard Rock Hotel room?

Deluxe room, deluxe pool view room and deluxe suite can accommodate up to 3 adults or 2 adults and 2 children. Rock Star Suite can accommodate up to 5 adults or 4 adults and 4 children.

What is the bed size at Hard Rock Hotel?

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds (2 x double beds) 1350mm x 2000mm x 300mm

Can we combine the 2 double beds to make a king bed?

Unfortunately, joining of beds are not encouraged for the safety or our team members and guests.

Where is the Hard Rock Hotel swimming pool?

All guests of Hard Rock Hotel Singapore can access the outdoor swimming pool at Level 2, next to the lobby. Please approach the concierge for direction.

Are there any restaurants at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Level 2 (lobby level), and serves local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served. Visit sessions for more information on the restaurant.

Where is Hard Rock Hotel?

Hard Rock Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

Can I loan a guitar?

Yes, sign the loan agreement with a deposit of SGD500 (cash or credit card, refundable upon guitar return) at the Concierge. The deposit does not include hotel incidental charges.

What room views are available at Hard Rock Hotel?

There are the Resort and Pool views subject to availability. Please indicate any request when making your reservation.

Can we borrow a thermometer?

Yes, thermometers are available for a fee as we do not re-use them for hygiene purposes. You may check with our Guest Experience Specialists for assistance.

Is the in-room food service Halal?

No. The kitchen is not Halal-certified but Halal food is available The Forum and The Bull Ring. Please approach concierge for more information.

can I place rose petals on the bed?

Due to staining of mattress, we discourage use of rose petals on top of the bed. Our Concierge team will have more exciting recommendations to make your celebration special. Email us directly at Hardrockhotel.concierge@rwsentosa.com for more rockin' suggestions

What type of rooms at Hard Rock Hotel?

There are 364 rooms from a mix of: Deluxe Room (up to 40sqm) Deluxe Suite King (76sqm) Rock Star Suite (179sqm)

Do we get discount at Hard Rock Shop?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Shop Sentosa. Subject to terms and conditions

Do we get discount at Hard Rock Café?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Café Sentosa. Subject to terms and conditions

Is there a restaurant at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Singapore, Level 2 and they served breakfast, lunch and dinner.

Do Hard Rock Hotel has steam bath facilities?

No. This is not available.

I cannot locate the air-con controller. Where is it?

Air-con controller is on the master control panel next to the bed.

Can I use my Hard Rock Rewards points for my incidental charges?

You may earn reward points (subject to terms and conditions) however you are unable to use those points to settle incidental charges in the hotel

Is rubber mat available in the shower?

Yes. We do provide rubber mat upon request.

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RWS Invites

47 questions

RWS Invites

47 questions

When will my RWS Invites Membership expire?

The RWS Invites Membership has no expiry.

However, please note that Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis.

What is the membership fee to join the RWS Invites Programme?

There is a one-time membership fee of SGD8.

Will my Invites Dollars expire?

Invites Dollars earned will be valid for 24 months from the date of transaction and will expire on a monthly first-in-first-out basis. For example, Invites Dollars earned on 5 January 2019 will expire on 31 January 2021.

What privileges do RWS Invites Members enjoy?

Find out more about the member privileges that you can enjoy as an RWS Invites Member!

What is my 6-digit PIN number?

Your default PIN is your date of birth (DDMMYY).

Where are the RWS Invites Counters?

Find out the location of our RWS Invites Counters and their operating hours here!

What birthday privileges do RWS Invites Members enjoy?

Find out more about the birthday privileges that you can enjoy as an RWS Invites Member!

Do I need to register my vehicle IU in order to enjoy my RWS Invites' parking privileges?

Only RWS Invites Gold Members need to register their vehicle IU in order to enjoy complimentary parking at Resorts World Sentosa.

All other RWS Invites Members do not need to register their vehicle IU. To enjoy your parking privilege, simply redeem all-day parking at our carpark kiosk with Invites$2.50. Learn about the steps to redeem your RWS Invites parking privileges.

Can I transfer my Invites Dollars?

No, Invites Dollars are non-transferable.

I have signed up for the RWS Invites Membership. How much is the membership renewal fee?

There is no renewal fee for the RWS Invites Membership.

Where can I change my personal particulars with RWS Invites?

You may change some of your personal particulars via the RWS Invites Member's Portal. Alternatively, you may email rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa for assistance.

After signing up, will my RWS Invites Card be mailed to me?

No, your RWS Invites Card will not be mailed to you. You will have to visit any RWS Invites Counter in Resorts World Sentosa in person to collect your RWS Invites Card.

Where can I earn or redeem my Invites Dollars?

Invites Dollars can be earned on-site at Invites$ Participating Outlets and online at rwsentosa.com on selected purchases. In event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.

What should I do if I have lost/damaged my RWS Invites Card?

Please visit any RWS Invites Counter in Resorts World Sentosa to report the loss/damage of your RWS Invites Card. A SGD5 administrative charge will be levied to replace the lost/damaged RWS Invites Card.

I am an RWS Invites Member, how do I redeem my parking privileges?

RWS Invites Members can redeem all-day parking with Invites$2.50. RWS Invites Gold Members enjoy complimentary parking upon registering their vehicle IU with RWS Invites. Learn about the steps to redeem your RWS Invites parking privileges.

How do I sign up for the RWS Invites Membership?

You can sign up online or at any RWS Invites Counter in Resorts World Sentosa.

Is there free WIFI for RWS Invites Members?

Free WIFI is available for all guests within Resorts World Sentosa. RWS Invites Members enjoy faster surfing speed when they login with their Membership ID and 6-digit PIN number. Your default PIN is your date of birth (DDMMYY).

What do I need to bring along to collect my RWS Invites Card at Resorts World Sentosa?

Please bring along your NRIC/Passport to collect your RWS Invites Card at any RWS Invites Counter in Resorts World Sentosa.

Can I pass my RWS Invites Card to my family members to earn/redeem Invites Dollars?

No, RWS Invites Membership privileges are non-transferrable and solely for the personal use of the member. Member must be present at the time of purchase with their valid RWS Invites Card in order to enjoy member privilieges.

Where can I purchase the discounted attraction tickets for RWS Invites Members?

You may only purchase the discounted attraction tickets at any RWS Invites Counter or Attractions Guest Services in Resorts World Sentosa with your valid RWS Invites Card.

What will I get when I sign up for the RWS Invites Membership?

You will receive your RWS Invites Card, more than SGD350 worth of discount vouchers for dining, shopping and entertainment, and a host of other privileges upon signing up. Find out more about your RWS Invites privileges.

How much rebates can an RWS Invites Member earn?

RWS Invites Members earn 3% rebates at Invites$ Participating Outlets, RWS Invites Gold Members earn 4% rebates.

Is there a limit to the number of discounted attraction tickets that an RWS Invites Member can purchase?

Yes, there is a limit. An RWS Invites Member may purchase up to a maximum of 6 discounted One-Day Tickets, per day, for each of the Resorts World Sentosa attraction - Universal Studios Singapore, Adventure Cove Waterpark, S.E.A. Aquarium and The Maritime Experiential Museum.

How can I be upgraded to an RWS Invites Gold Member?

RWS Invites Gold Membership is by invitation only, with a requisite Eligible Spend of at least SGD5,000 within your Membership Year. If you are eligible, you will receive an invitation from RWS Invites via email or text message.

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.

Can I authorise someone to collect my RWS Invites Card on my behalf?

Yes, you may do so with an Authorisation Form. Please email rwsinvites@rwsentosa.com for a copy of the form. The person who has been authorised will have to bring along the signed Authorisation Form, his/her NRIC/Passport and a copy of the member's NRIC/Passport.

Can RWS Invites Members check-in early/check-out late at hotel?

No, there is no early check-in/late check-out for RWS Invites Members. Find out more about the member privileges that you can enjoy as an RWS Invites Member!

Is there an age requirement to sign up for the RWS Invites Membership?

Yes, there is an age requirement. You will need to be at least 21 years old to sign up.

Where can I check on my account details, such as my expenditure and Invites Dollars balance?

You may login to RWS Invites Member’s Portal to check your account details, such as your expenditure and Invites Dollars balance.

Can I pass my RWS Invites Card to my friend/family to enjoy my RWS Invites Membership privileges?

No, RWS Invites Membership privileges are strictly non-transferable.

How can I access the RWS Invites Member's Portal?

Step 1: Visit rwsentosa.com/rwsinvites.
Step 2: Click "Activate My Account" and fill in the "Online Activation Form" to choose the Password for your Member's Portal Account.
Step 3: You will receive an email once your Member's Portal Account has been activated.
Step 4: Log in to the Member's Portal on rwsentosa.com/rwsinvites with your RWS Invites Membership Number and Password.

I forgot my 6-digit PIN number, can I reset it?

Your default PIN is your date of birth (DDMMYY). If you wish to reset your PIN, please visit any RWS Invites Counter in Resorts World Sentosa.

Is there a cap on earning of Invites Dollars?

There is a cap on earning of Invites Dollars for Qualifying Event Spend. Invites Dollars can only be earned on the first SGD10,000 of the Qualifying Event Spend. Any subsequent expenditure will not qualify for earning of Invites Dollars. Read more about RWS Invites Programme Terms and Conditions.

I am not a Singaporean or a Permanent Resident of Singapore, can I still sign up for the RWS Invites Membership?

Yes, you can. Foreigners and tourists are welcome to join our programme. You may sign up online or at any RWS Invites Counter in Resorts World Sentosa.

How will I know when my Invites Dollars expire?

You will receive a monthly Account Summary via your valid email address to update you on your Invites Dollars expiring within the next 2 months. Login to the RWS Invites Member's Portal to ensure that your contact details are up to date in order to receive notifications from us.

How do I enjoy the privileges/promotions/discounts as an RWS Invites Member?

Simply present your valid RWS Invites Card at Invites$ Participating Outlets in order to enjoy your privileges/promotions/discounts.

Can I make partial payment through Invites Dollars redemption and partial payment through Cash/NETS/Credit Card/Debit Card?

Yes, you may make partial payment through Invites Dollars redemption on-site at Invites$ Participating Outlets. The balance amount must be paid using Cash/NETS/Credit Card/Debit Card.

Can I get back my expired Invites Dollars?

No, expired Invites Dollars cannot be reinstated.

What are the RWS Invites participating outlets?

Find out more about Invites$ Participating Outlets!

What promotions/discounts do RWS Invites Members enjoy?

Find out more about the promotions/discounts that can you enjoy as an RWS Invites Member!

How long will my RWS Invites Gold Membership last?

Your invitation to RWS Invites Gold Membership, sent via email or text message, will indicate when you will enjoy your Gold privileges till.

Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.

Can I earn Invites Dollars when I enjoy discounts or member’s rates on my purchases?

RWS Invites Members may earn Invites Dollars on selected promotions on site at Invites$ Participating Outlets or online at rwsentosa.com, subject to the promotions' Terms and Conditions. In the event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.

What is a Membership Year?

A Membership Year is the period of time from the date of your enrolment into the RWS Invites Programme and each consecutive period of 12 months thereafter.

For example, if you have enrolled into the RWS Invites Programme on 5 January 2019, your Membership Year will be from 5 January 2019 to 31 January 2020.

Can I use Invites Dollars to make purchases online?

No, Invites Dollars redemption can only be used for on-site purchases at Resorts World Sentosa.

Is there a cap on Invites Dollars redemption?

No, there is no cap on Invites Dollars redemption as long as you have sufficient Invites Dollars in your account to pay for your purchases. Invites$1 = SGD1.

Are there any limitations on earning/redemption of Invites Dollars?

Invites Dollars cannot be earned/redeemed on the following transactions:

payment of Application Fee for the Programme;
payment of tobacco products;
payments charged to or incurred in a corporate account;
payment for goods and/or services purchased for resale, or
payment of goods and/or services made on behalf of an employer or client.

What privileges do I enjoy as an RWS Invites Gold Member?

You can enjoy a complimentary Birthday Meal, free parking and more!

Find out more about your RWS Invites Gold privileges.

I am an RWS Invites Gold Member, how do I update RWS Invites about a change in my vehicle IU?

You can email us at rwsinvites@rwsentosa.com or visit any RWS Invites Counter in Resorts World Sentosa in order to do so. Kindly update us at least 48 hours in advance.

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Genting Hotel Jurong

10 questions

Genting Hotel Jurong

10 questions

Can I access the Sky Lounge at Genting Hotel Jurong?

Access to Sky Lounge is made available for in-house guest for private events. Please approach Front Desk for assistance.

How many person can accommodate in Genting Hotel Jurong room?

Superior room can accommodate up to 2 adults. Deluxe room and deluxe suite can accommodate up to 3 adults.

Where is Genting Hotel Jurong?

Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516

What rooms are available at Genting Hotel Jurong?

There are 557 rooms from a mix of: Superior Room (18sqm) Deluxe Room (27sqm) Deluxe Suite (54sqm)

What time is the shuttle service available between Resorts World Sentosa and Genting Hotel Jurong?

The shuttle service to Resorts World Sentosa is available for in-house guests of Genting Hotel Jurong. It runs throughout the day at different intervals. Please approach Front Desk for the shuttle bus timings. Travelling time may differ due to prevailing traffic conditions. Before boarding, guests must present “Keycard Jacket/Sleeves/Holder” with the valid stay date written behind. Each room key card permits 4 accompanying guests to board the shuttle bus for a total of 5 passengers, including the registered guest.

What room views are available at Genting Hotel Jurong?

There are either malls or greenery views. Please indicate any request when making your reservation. All requests will be subject to availability.

Are there any restaurants at Genting Hotel Jurong?

Festive Café is located at Genting Hotel Jurong, serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.

What is the bed size at Genting Hotel Jurong?

The different bed types available are: King bed 1800mm x 2000mm Queen bed 1500mm x 2000mm Twin beds (2 single beds) for Superior Twin and Deluxe Twin 1000mm x 2000mm

Is there hair conditioner and lotion at Genting Hotel Jurong?

No. The bathroom shampoo comes as 2-in-1.

Do Genting Hotel Jurong has steam bath facilities?

No. This is not available.

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Table65

6 questions

Table65

6 questions

What are the operating hours for table65?

table65 operates for dinner only from Tuesday to Saturday. Restaurant is closed every Sunday and Monday, except public holidays. Last order time is half an hour prior to restaurant closing time.

Where can I get the menu for table65?

Dinner set menus are available at table65 from Tuesday to Saturday.

What cuisine does table65 serve?

table65, a "fine casual" restaurant by Michelin-starred Dutch chef Richard van Oostenbrugge. Serving Modern European cuisine.

Is there a child policy at table65?

We welcome children and families at table65. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.

Where is table65 Restaurant located?

table65 is located at Hotel Michael Level 1 (near Lake of Dreams). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Can I make reservation for table65?

Simply make your dining reservation at table65 online

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Syun

5 questions

Syun

5 questions

What are the operating hours for Syun?

Syun operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.

What cuisine does Syun serve?

At Syun, you will be dining on fine Japanese cuisine, cocooned in the quiet elegance and ‘zen-ness’ of Japan past. Clad in natural wood and marble, Syun exudes simplicity, one that resonates strongly with its name (which means spring in Japanese) and the cooking philosophy of its chef, Hal Yamashita.

Where can I get the menu for Syun?

A-La Carte and Set menus are available daily for Lunch and Dinner.

Where is Syun located?

Syun is located at Crockfords Tower Level 2 (lobby level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Can I make reservation for Syun?

Simply make your dining reservation at Syun online here.

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General Enquiries

16 questions

General Enquiries

16 questions

What is the ticket price of the attractions of RWS?

For all the admission ticket information of RWS or to book your tickets directly, please visit attractions

I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket via www.rwsentosa.com, please visit Guest Services located at the entrace of the respective park so that your unused ticket can be reprinted. You will be required to present the credit/debit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to the Guest Services for assistance.

Are the attration's ticket refundable?

We regret that tickets sold are non-refundable and non-exchangeable, even in cases of inclement weather. For dolphin island ticket,rescheduling will be subjected to programs availability. No shows are charged 100% of their reservation amount.

Where can I purchase tickets for other attractions in Sentosa?

Please visit www.sentosa.com.sg for full details of the attractions available in Sentosa Island and to purchase the tickets.

Are there prayer rooms in the park?

The nearest prayer room is inside Universal Studios Singapore, between Sci-Fi City and Ancient Egypt zones (theme park admission ticket required for access).

I have lost an item within the attraction of RWS. What should I do?

Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services Counters and enquire about your lost item(s). Resorts World Sentosa assume no responsibility for any lost, stolen or damaged articles.

Are there ATMS where I can withdraw money using the card issued from my country?

Yes, there are ATM machines available in the Resort.

Is there money changer available in the attractions area?

There is a money changer located inside That's A Wrap store at the entrance of Universal Studios Singapore. Alternatively, you may visit the money changer located at Basement 1, Forum which operates daily from 10am to 7pm.

Is there a nursing room at the attractions area?

Yes. there is. Please approach our friendly staffs for the exact location.

Are there ATMs in the attraction of RWS?

Automated Teller Machines (ATMs) are available both inside and outside Universal Studios Singapore. Inside Universal Studios Singapore: Please refer to the Universal Studios Singapore park map for exact locations. Outside Universal Studios Singapore: ATMs are located outside our attractions, along The Forum Basement 1. Please ask any Resorts World Sentosa Team Member for more information.

Is it raining now in Resorts World Sentosa/Sentosa?

Please click here for the weather forecast.

What payment types are accepted at RWS?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS*, ALIPAY, China Union Pay (CUP), RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars. The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX). *NETS is not accepted at selected RWS dining establishments.

Can I bring pets or animals into the attractions of RWS?

No pets or animals are allowed inside the attractions, with the exception of service animals for guests with disabilities. Please note that while service animals are permitted inside the Waterpark, they are not permitted to enter any of the water attractions or play areas.

Is there a 24hour clinic available in Resorts World Sentosa?

Yes. It is located at B2-01, under the Shenton Medical Group. The clinic operates from 9:00am -1:00pm 2:00pm - 6:00pm

Is there any money changer in Resorts World?

Yes, there is a money changer located at Basement 1, The Forum which operates daily from 10am to 7pm.

Is there a bank in Resorts World Sentosa?

No, the nearest bank branch is located at Vivo City.

Show all questions

Attractions

18 questions

Attractions

18 questions

What are the operating hours for the attractions of RWS?

As operation hours varies and are subjected to changes without prior notice, you may visit our website for updates.

Can I buy tickets on the same day that I wish to visit the attractions of RWS?

Yes, you can! But these are subject to daily availability. The ticket booths are open 30 minutes before the park operation hours. To book your tickets directly, you may visit attractions

What is the dress code for the attractions of RWS?

For the best experience, you are advised to wear comfortable clothes and shoes. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the attractions. You may also wish to bring along a separate set of clothes if you are visiting Universal Studios Singapore as you may get wet at selected attractions.

Are there ticket price difference for the attractions on different dates?

There is no price difference for tickets purchases on different dates. For more promotions please visit attractions Dolphin program reservations can be made via Resorts World Sentosa website

Where can I purchase tickets to the attractions of RWS?

You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival. To book your tickets directly, you may visit attractions

Will Attractions close during heavy downpours or thunderstorms?

For your safety, all outdoor rides in our attractions will be suspended in the event of inclement weather.

May I change ticket date of the attractions of RWS?

Please approach Guest Services Counters located outside respective attractions for assistance in ticket issues.

What is the duration of visiting the attractions of RWS?

Universal Studios Singapore: Due to attraction wait time and queues, it takes approximately 5 hours or more to experience Universal Studios Singapore. Please feel free to skip the regular queues for selected attractions by purchasing our Universal Express or Universal Express Unlimited Pass. S.E.A. Aquarium: Depending on the crowd, it takes approximately 2 hours or more to experience S.E.A. Aquarium. Adventure Cove Waterpark: Due to attraction wait time and queues, it takes approximately 3hours or more to experience Adventure Cove Waterpark. Please feel free to skip the regular queues for selected attractions by purchasing our Adventure Express Pass. Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.

If I am a hotel customer of RWS hotel how do I purchase tickets to the attractions of RWS?

Is there retail only ticket if I just want to buy gift from the attractions?

There is no retail-only admission tickets. You will need a regular admission ticket to enter Universal Studios Singapore. For a no-admission-ticket shopping trip, head to That's A Wrap store just outside the park. A range of selected merchandise is available there. For a wider selection of products, you will need access to the park proper.

Am I allowed to re-enter the attraction of RWS, on the same day, after I have exited the park?

Your admission ticket is valid for re-entry on the same date of visit. Please do obtain a re-entry handstamp before you exit the park if you wish to re-enter for the day. A valid handstamp and admission ticket are required to be presented for re-entry. For special events, additional terms & conditions apply. For Entry into Dolphin Island is only valid on the date and time of your Dolphin Interaction Programme. Re-entry into Dolphin Island is not allowed. For special private interaction programmes with family and friends, terms and conditions apply. To book your tickets directly, you may visit attractions

Are the attractions' tickets transferable?

Tickets are not transferable and must be used by the same person throughout the day.

Can I bring outside food into the attractions of RWS?

Outside Food and drinks are not permitted into the park except Baby food, formulas and food for guests with special dietaries. Bag checks will be conducted at the entrance. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands inside the parks.

Are there ticket packages that include hotel stays at Resorts World Sentosa?

Yes, please find out more here

Where can I purchase tickets for TrickEye Museum?

You can purchase tickets online or on-site.

What should I do if I feel unwell in the park?

Please approach any team member for assistance. First Aid is available within/near the park.

Are hotel guests guaranteed tickets to the attractions?

Tickets for all guests are available on a first-come-first-served basis.

Are there any gift shops in RWS atractions?

Universal Studios Singapore: Retail shops are located both inside and outside Universal Studios Singapore. Please refer to here for more information. S.E.A. Aquarium: Retail shop is located inside S.E.A. Aquarium. Please refer to here for more information. Adventure Cove Waterpark: Retail shop is located inside Adventure Cove Waterpark. Please refer to here for more information. Dolphin Island: There is no retail shop located inside Dolphin Island. Guests can purchase Dolphin Island related items in the retail shop located inside Adventure Cove Waterpark. Maritime Experiential Museum: Retail shop is located inside Maritime Experiential Museum. Please refer to here for more information.

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Equarius Hotel™

11 questions

Equarius Hotel™

11 questions

How many person can accommodate in Equarius Hotel room?

All rooms can accommodate up to 3 adults or 2 adults and 2 children.

Is there kid's pool at Equarius Hotel?

There is no child-size pool, but Equarius Hotel in-house guests can use the free-form pool at Beach Villas, which is 1.2 metres deep.

Where is Equarius Hotel?

Equarius Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

Where is the Equarius Hotel swimming pool?

All guests of Equarius Hotel can access the swimming pool at Beach Villas. Please approach concierge for direction.

What type of rooms at Equarius Hotel?

There are 183 rooms from a mix of: Deluxe Room (51sqm) Deluxe Pool Room (65sqm) Deluxe Garden Room (100-129sqm) Deluxe Suite (96-242sqm) Deluxe Pool Suite (130sqm)

What room views are available at Equarius Hotel?

There are either Forest View or Waterpark View. You may request your preference upon making reservations and subject to availabilty.

Is there a restaurant at Equarius Hotel?

There is a Chinese restaurant, Forest, at Level 1 of Equarius Hotel, which serves breakfast, lunch and dinner.

What is the bed size at Equarius Hotel?

The different bed types available are: King - 2000mm x 2000mm 2x Single - 1000mm x 2000mm

Are there any restaurants at Equarius Hotel?

Forest restaurant is located at Equarius Hotel Level 1 serving contemporary Chinese cuisine for lunch and dinner, and an International buffet breakfast. Within walking distance is Tangerine restaurant, located at ESPA, Level 1. Its farm-to-table cuisine by Thai Chef Ian Kittichai, makes smart use of spices to bring you whole, natural foods that are nutritious and tasty.

Gym location at Equarius Hotel?

All Equarius Hotel in-house guests can access the gym at ESPA for SGD9nett per 24 hours use. Payment can be made at ESPA from 9am to 10pm, or at Equarius Hotel Reception Counter after these hours.

Do Equarius Hotel has steam bath facilities?

Steam bath facilities is available in our suites and ESPA.

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S.E.A. Aquarium™

17 questions

S.E.A. Aquarium™

17 questions

Are there additional costs inside SEA Aquarium?

All attractions are included in your admission ticket with the exception of special ticketed events.

Are there age limit for S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium, but we advise all visitors under the age of 13 to be accompanied by paying adults or guardians

Are strollers or wheelchairs allowed in the S.E.A. Aquarium?

Personal strollers and wheelchairs are welcome in the S.E.A. Aquarium. The S.E.A. Aquarium has been designed to give barrier-free access to most routes within. There are no strollers for rent in S.E.A. Aquarium. For wheelchairs, rental can be done at the Guest Services Counter (next to entrance escalator) by registering your name, phone number, and with a refundable depost of SGD50 and a rental cost of SGD15. The rented wheelchair can only be used within the S.E.A. Aquarium.

Is there a way to skip the regular queue at SEA Aquarium?

Express queues are currently not available.

Can I take photos within SEA Aquarium?

Yes, feel free to take as many pictures as you would like. There are also photographers located within the parks to assist with capturing your lasting memories. However, please note that production cameras are not allowed into the parks. Please be considerate and off your flash when taking photos of our marine animals.

Are there places to eat within S.E.A. Aquarium?

S.E.A.side Snacks and Ocean Bites offers a wide variety of quick bites for the entire family who wishes to take a short break. For a sumptuous sit down meal, head down to Ocean Restaurant, located next to the Open Ocean Gallery.

Are there age, height or weight restrictions for the exhibits in S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium.

Where can I obtain the S.E.A. Aquarium Map?

S.E.A. Aquarium Map can be downloaded here, or are available onsite as well as the main entrance.

Are there any Guided Tours in SEA Aquarium?

SEA Aquarium has a VIP Experience, where on top of a personalised tour of the park, you get exclusive treats including Complimentary Group Photo, as well as priority access for attractions and access to S.E.A Aquarium and Dolphin Island back-of-house. Please call them at +65 6577 7515 or email public.programmes@rwsentosa.com to enquire (Reservations are required and must be made at least 2 working days in advance.)

Are there Halal-certified food options in S.E.A. Aquarium?

There are no Halal-certified restaurants in S.E.A. Aquarium. Halal-certified dine-in options are available within Universal Studios Singapore, at Malaysian Food Street, and at different outlets at The Forum.

What are the fish feeding timings in S.E.A. Aquarium?

Please check with our team members during your visit for the day's feeding timings, as these change regularly.

Where is SEA Aquarium?

S.E.A. Aquarium is located on Sentosa Island, guests visiting S.E.A. Aquarium can get to Sentosa via several ways: •By Walking: Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing S.E.A. Aquarium’s location. •By Buses: RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building). •By Sentosa Express: Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries. •By Car: If you enter via RWS B1 car park, only car park charges apply. If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.

What is the difference between Annual Pass & Season Pass of SEA Aquarium?

Both passes grant admission into S.E.A. Aquarium. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days.

Are there lockers within the S.E.A. Aquarium?

The nearest lockers are found outside the Aquarium towards Adventure Cove Waterpark entrance or alternatively at The Forum B1.

What cuisine does S.E.A. Aquarium Restaurant serve?

At Ocean Restaurant, you’ll be in for an out-of-this-world experience at Southeast Asia’s only underwater aquarium dining experience. Feast on the sight of fishes, rays and sharks swimming past while you savour the freshest Mediterranean-Californian cuisine.

Can I bring a school group to S.E.A. Aquarium?

Yes. We offer several exciting educational programs at S.E.A. Aquarium. Educators who are interested in bringing your students to S.E.A. Aquarium can email education@rwsentosa.com

Is smoking allowed in S.E.A. Aquarium?

Smoking is not permitted inside S.E.A. Aquarium. Guests who wish to smoke may proceed to the designated smoking areas outside S.E.A. Aquarium. Please ask any team member for assistance with directions.

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Hotel Michael™

7 questions

Hotel Michael™

7 questions

How many person can accommodate in Hotel Michael room?

Deluxe room, deluxe suite, deluxe premium twin and deluxe premium suite can accommodate up to 3 adults or 2 adults and 2 children. 2 bedroom deluxe suite, 2 bedroom premium suite, merlion suite and presidential suite can accommodate up to 6 adults or 4 adults and 4 children.

Where is Hotel Michael?

Hotel Michael is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

What are the different room types available at Hotel Michael?

There are 464 rooms from a mix of: Deluxe Room 1-Bedroom Deluxe Suite King 2-Bedroom Deluxe Suite 1 or 2-Bedroom Deluxe Premium Suite Presidential Suite 2-Bedroom Merlion Suite

What room views are available at Hotel Michael?

There are the Resort view, Merlion view and Universal Studios views. Please indicate any request when making your reservation. All requests will be subject to availability.

What is the bed size at Hotel Michael?

The different bed types available are: Twin Beds - (2 x double beds) 1350 x 2000 x 300mm King Bed - 1800 x 1900 x 300mm

Are there any restaurants at Hotel Michael?

Fratelli Trattoria and Fratelli Pizzeria are located at Hotel Michael Level 2 serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast*. For reservations and more information of the restaurant, please visit their website: 1) Fratelli Trattoria 2) Fratelli Pizzeria *Reservations are not accepted for Breakfast. Walk-ins are welcomed.

Do Hotel Michael has steam bath facilities?

Steam bath facilities is only available in our luxury suites.

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Adventure Cove Waterpark™

21 questions

Adventure Cove Waterpark™

21 questions

What do I need to bring or wear for the Adventure Cove Waterpark?

As Adventure Cove Waterpark is a water theme park, you are advised to bring along a set of swimwear. Please refer to the Adventure Cove Waterpark's Swimwear Policy.

Are there additional costs inside Adventure Cove Waterpark?

The admission ticket grants access to all attractions within Adventure Cove Waterpark, except: Ultimate Marine Encounter Dolphin Island Rental of Cabanas Adventure express Visit the Guest Services Counters located inside the Waterpark for availability and costs.

What is not covered in the adventure cove waterpark ticket?

Are there lockers within the Adventure Cove Waterpark?

Yes, a one-time locker fee allows unlimited access during your entire day of visit. Lockers are available in Small (360mm high x 370mm wide x 500mm deep) and Large (910mm high x 370mm wide x 500mm deep) sizes. Costs of the lockers for daily rentals are SGD10 (Small) and SGD20 (Large) during park operating hours.

Are there shower facilities in the park?

There are shower facilities in Adventure Cove Waterpark, located near the entrance and near the Bay restaurant. There are outdoor shower facilities in Dolphin Island, for guests to rinse before and after the dolphin interaction program. There are no shower facilities in Universal Studios Singapore, SEA Aquarium and Maritime Experiential Museum.

Are there any Cabana services available at Adventure Cove Waterpark?

Cabanas in Adventure Cove Waterpark are available for rental, on a first come, first serve basis.

Is the water in the Waterpark sea water or chlorinated water?

Adventure Cove Waterpark pools contains either sea water or chlorinated water.

Does Adventure Cove Waterpark have a child swap policy?

Unfortunately, we do not have such a policy but guests with children who are too young to experience Adventure Cove Waterpark are encouraged to use Kids Club! located at Hard Rock Hotel Singapore. Click here for information regarding the activities and costs to participate in Kids Club! For more information, please vist kids club

Where is Adventure Cove Waterpark?

Adventure Cove Waterpark is located on Sentosa Island, guests visiting Adventure Cove Waterpark can get to Sentosa via several ways: •By Walking: Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing Adventure Cove Waterpark’s location. •By Buses: RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building). •By Sentosa Express: Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries. •By Car: If you enter via RWS B1 car park, only car park charges apply. If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.

Are there Halal-certified food options in Adventure Cove Waterpark?

Selected food carts in Adventure Cove Waterpark are Halal-certified. The Bay Restaurant serves food options without pork, but it is not a Halal-certified restaurant. Halal-certified dine-in options are available within Universal Studios Singapore, at Malaysian Food Street, and at different outlets at The Forum.

Are there age, height or weight restrictions for the attractions in Adventure Cove Waterpark?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer rides and attractions for each Adventure Cove Waterpark individual attraction requirement.

Are tubes, floatation devices and life jackets provided in Adventure Cove Waterpark?

Floatation devices for adults, and life jackets for adults and children are provided free of charge at selected attractions in Adventure Cove Waterpark. Usage restrictions of these devices apply on some slides for safety reasons.

Am I allowed to take photographs within Adventure Cove Waterpark?

Feel free to take as many pictures as you would like. There are also photographers located within the Waterpark to assist with capturing your lasting memories. However, please note that production cameras are not allowed inside the Waterpark.

Are there age limit for Adventure Cove Waterpark?

For your own safety, there are minimum requirements for each ride and attractions. Please refer to this guide for more information

Can I skip the regular queue for attractions in Adventure Cove Waterpark?

The Adventure Express pass allows you to skip the regular queues at participating attractions one (1) time each. Adventure Express pass cannot be used as an admission ticket into Adventure Cove Waterpark, and a separate admission ticket will be required. Please purchase Adventure Express onsite at respective attractions ticket counters, and rates differ based on date of visit.

Where can I obtain an Adventure Cove Waterpark Map?

The Adventure Cove Waterpark Map can be downloaded here or are available onsite as well as the main entrance.

Are there any restaurants in Adventure Cove Waterpark?

The Bay Restaurant is located within the Adventure Cove Waterpark.

What is the difference between Annual Pass & Season Pass of Adventure Cove Waterpark?

Both passes grant admission into Adventure Cove Waterpark. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days.

What is Ultimate Marine Encounters?

All Ultimate Marine Encounters enquiries, please send it to us at enquiries@rwsentosa.com

Is smoking allowed in Adventure Cove Waterpark?

Designated smoking areas are indicated in our park map. Please ask any team member for assistance with directions.

Are strollers or wheelchairs allowed in the Adventure Cove Waterpark?

Personal strollers and wheelchairs are welcome in the Adventure Cove Waterpark. The Adventure Cove Waterpark has been designed to give barrier-free access to most routes within.

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Voucher Code

3 questions

Voucher Code

3 questions

How to Use Voucher Code?

Step One: Select your item and proceed to payment
Step Two: Enter your voucher code and select 'Apply'.
Step Three: Ensure that voucher code is applied successfully.

What are the Voucher Code Restrictions?

Voucher codes are in Singapore currency.
Only one voucher code can be applied per order.
Voucher code value is not exchangeable for cash and is not replaceable or refundable whether in whole or in part.
Voucher code is applicable only to select products.
Voucher code may only be applicable with a minimum spend
Resorts World Sentosa will not accept any responsibility for claims, demands, losses, costs, expenses or liability of any kind arising from or connected to any transactions and the customer in relation with the use of voucher.
Resorts World Sentosa reserves the right to amend the Terms and Conditions at any time.
Please check if the item you wish to purchase falls under voucher code Terms and Conditions mentioned in the respective email/ collateral sent to you.

Why can't I use Voucher Code?

Minimum Spend
Some voucher codes are only applicable with a minimum spend. In such cases, check that your order value meets the minimun spending requirement.

Validity Period
Make sure that your voucher code is valid and has not expired. Terms and Conditions mentioned in the respective email sent to you or on the back of the physical voucher.

Participating Products
Check if the item you wish to purchase falls under voucher code Terms and Conditions mentioned in the respective email/collateral sent to you.

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Festive Café

1 questions

Festive Café

1 questions

What cuisine does Festive Café, Genting Hotel Jurong (GHJ) serve?

Festive café, Genting Hotel Jurong (GHJ) serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.

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Sessions

5 questions

Sessions

5 questions

What are the operating hours for Sessions?

Sessions restaurant is open for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.

what is the menu of Sessions restaurant?

A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served.

How can I make reservations for Sessions?

Simply make your dining reservation at Sessions online here.

What cuisine does Sessions restaurant serve?

If you have a sweet tooth, love crabs and seafood, or enjoy hands-on cooking lessons, you’ll love Sessions at Hard Rock Hotel Singapore. This 3-in-1 dining destination combines a patisserie, a restaurant and a cooking studio in one location, making it an easy pick to enjoy good food and great fun with your favourite people. Head over to find out more.

Where is Sessions restaurant located?

Sessions is located at Hard Rock Hotel Level 2 (lobby level). The nearest carpark is located at B1 West Car Park (Green Zone).

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TEPPAN by Chef Yonemura

6 questions

TEPPAN by Chef Yonemura

6 questions

Where is TEPPAN located?

TEPPAN is located at the Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).

Where can I get the menu for TEPPAN?

Set menus are available for Lunch and Dinner.

Is there a child policy at TEPPAN by Chef Yonemura?

We welcome children and families at TEPPAN. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.

What cuisine does TEPPAN by Chef Yonemura serve?

As decorated Masayasu Yonemura’s first restaurant beyond the shores of Japan, TEPPAN by Chef Yonemura is bringing his innovative French-Japanese teppanyaki fare to you here in Singapore. Step in for a dining experience that combines artistry and showmanship with the finesse borne from over 30 years in the culinary business.

What are the operating hours for TEPPAN by Chef Yonemura?

TEPPAN by Chef Yonemura operates for Lunch, Afternoon Dessert and Dinner. Restaurant is closed every Mondays, except Public Holidays. . Last order time is half an hour prior to restaurant closing time.

Can I make reservation for TEPPAN?

Simply make your dining reservation at TEPPAN By Chef Yonemura online here.

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Universal Studios Singapore

20 questions

Universal Studios Singapore

20 questions

Are there fireworks at Universal Studios Singapore?

Fireworks Spectacular , a pyrotechnics show in Universal Studios Singapore is available on most Saturdays and selected holidays.

Are there age, height or weight restrictions for the attractions in Universal Studios?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to rider's guide for each Universal Studios Singapore individual attraction requirement.

Are there age limit for Universal Studios Singapore?

All ages are welcome into Universal Studios Singapore. However, for your own safety, there are minimum requirements for each ride and attraction. Please refer to this guide for more information.

What is a Universal Express Pass?

The Universal Express is an add-on pass to the Universal Studios Singapore admission ticket that grants you access to the Express Lane at selected rides, which can shorten queue times. This Universal Express cannot be used as an admission ticket into Universal Studios Singapore; and a separate admission ticket will be required. Please purchase Universal Express or Universal Express Unlimited onsite at respective attractions ticket counters, and rates differ based on date of visit. There are two types of Universal Express Passes: Universal Express Pass allows one use of the Express Lane at each participating attraction. Universal Express Unlimited Pass allows unlimited use of Express Lane at each participating attraction.

Are there extra charges for any of the attractions inside Universal Studios Singapore?

All attractions are included in your admission ticket with the exception of special ticketed events such as Halloween Horror Nights.

What is the difference between Annual Pass & Season Pass of Universal Studios Singapore?

Both passes grant admission into Universal Studios Singapore. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days. Refer to Annual and Season Passholders’ benefits for more information.

Are there special shows / programmes on the weekends at Universal Studio Singapore?

Hollywood Dreams Light-Up Parade, featuring over 100 performers parading through four of the Universal Studios Singapore seven zones, is available on Fridays, Saturdays and Select Public Holidays. The parade lasts for 30 minutes, of which guests can get a 10-minute viewing experience at any segment of the route. Fireworks Spectacular, a pyrotechnics show in Universal Studios Singapore is available on Saturdays and Select Public Holidays. Refer to plan your visit for more information.

Are there photography restrictions within the park?

Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. For enquiries on wedding photography please email VIPExperience@RWSentosa.com.

Where can I obtain an Universal Studios Map?

The Universal Studio Singapore Map can be downloaded here or are onsite at the main entrance of the park.

Is smoking allowed in Universal Studios Singapore?

Designated smoking areas are indicated in our Studio Guide. Please ask any team member for assistance with directions.

Where can I purchase the Universal Express Pass and Universal Express Unlimited Pass?

Both are available from our website when you purchase your admission ticket, any attractions ticket booth, Guest Services counter, as well as select retail and F&B outlets inside the park.

Are there lockers available for rent in Universal Studio Singapore?

Lockers are conveniently located throughout the park; charges apply. For luggage storage, you may wish to use the bigger lockers at the park entrance. Oversized luggage may be stored at the Rental Services counter for SGD35 per item during park operating hours. Free use of lockers for loose articles is available for the duration of each ride (including waiting time) at selected rides, after which regular charges apply.

Are baby strollers or wheelchairs available in Universal Studios Singapore?

Personal strollers and wheelchairs are welcome in the Universal Studios Singapore. Stroller and Wheelchair rentals are available near the Universal Studios Singapore entrance at the rate of SGD15 (infant and single stroller/wheelchair) and SGD20 (double stroller). Annual Pass holders enjoy a SGD5 discount. The rented Stroller and wheelchair can only be used within the Universal Studios Singapore.

When does the Universal Studios Singapore character meet and greet appear for photo taking?

Timing for character meet & greet changes regularly. Look for the daily character appearance list in Universal Studios Singapore to plan your day.

where can I take pictures with the characters at Universal Studios Singapore?

Timing for character meet & greet changes regularly. Look for the daily character appearance list in Universal Studios Singapore to plan your day.

Are there any guided tours in Universal Studios Singapore?

Universal Studios Singapore has a VIP Experience , where on top of a personalised tour of the park, you get exclusive treats including merchandise discounts, as well as priority access for attractions and performances at the park. Approach the VIP Experience lounge outside the park or call them at +65 6577 6077 or email VIPExperience@RWSentosa.com.

Am I allowed to bring in a skate scooter to Universal Studios?

Only Electric Convenience Vehicles are permitted inside the park.

What is the direction to Universal Studios Singapore?

Universal Studios Singapore is located in Resorts World Sentosa on Sentosa Island. How to get here by walking: 10 minute stroll on the Sentosa Boardwalk. By bus: RWS 8 from VivoCity or Harbourfront; SBS 123 from Orchard Road. By Sentosa Express: Board it on Level 3 of VivoCity. By car: Park in B1 East (red zone).

Are there Halal-certified restaurants in Universal Studios Singapore?

Yes, Halal-certified restaurants are available. You can refer to the Universal Studios Singapore park map for exact restaurants.

Are there facilities for guests with disabilities in Universal Studios Singapore?

At Universal Studios Singapore, we strive to create an environment that is accessible to everyone. Please refer to the Rider's Guide for boarding procedures and specific information related to each attraction. Additionally, all restaurants, stores, toilets, lockers and common areas are accessible to guests using wheelchairs.

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Sesame Street 50 Years and Counting Celebration

6 questions

Sesame Street 50 Years and Counting Celebration

6 questions

What Is the Duration of ‘Sesame Street™ 50 Years & Counting Celebration’?

From 8 March to 28 April 2019, party, play, and learn with family and friends at the biggest birthday bash in town with all-new interactive shows and exhibits featuring favorite Sesame Street™ characters such as Elmo and Cookie Monster, and more!

The Operation Timing will be from 10am to 7pm with the following exceptions:

Mar 2019
10^th to 14^th, 25^th to 28^th & 31^st Mar 2019	10AM to 7PM
17^th to 21^st & 24^th Mar 2019	10AM to 8PM
8^th, 9^th 15^th, 16^th, 22^nd, 23^rd, 29^th & 30^th Mar 2019	10AM to 10PM
Fireworks Spectacular: 9^th, 16^th, 23^rd, & 30^th Mar 2019 Hollywood Dreams Light-Up Parade: 8^th, 9^th, 15^th, 16^th , 22^nd, 23^rd, & 30^th Mar 2019
Apr 2019
1^st to 4^th, 7^th to 11^th, 14^th to 18^th, 21^st to 25^th, & 28^th Apr 2019	10AM to 7PM
5^th, 6^th, 12^th, 13^th, 19^th, 20^th, 26^th & 27^th Apr 2019	10AM to 10PM
Fireworks Spectacular: 6^th, 13^th, 20^th, & 27^th Apr 2019 Hollywood Dreams Light-Up Parade: 8^th, 9^th, 15^th, 16^th , 22^nd, 23^rd, & 30^th Mar 2019

Do note that park operating hours are subjected to changes without prior notice; guests may visit www.rwsentosa.com for updates prior to visit.

Do I need to pay extra for this event?

Sesame Street’s 50 Years and Counting Celebration is included with regular admission to Universal Studios Singapore or Annual/ Season Pass. Singapore Residents enjoy online discounts on admission at S$69* for an adult one-day ticket (U.P. S$79).

More information can be found on www.rwsentosa.com/ss50

Where can I get my free SS50 Collectable Pins?

With a minimum spending of S$60 at dining and retail outlets inside Universal Studios Singapore, bring along the receipt(s) to the Sesame Street Gachapon station located outside Hollywood China Arcade. After verification by our Team Member, guests will receive a customized token for the machine. Guests can insert the given token, spin the dial at the Gachapon machines outside Hollywood China Arcade, and take home the exclusive Sesame Street collectable pin.

With 10 colorful designs, guests can even approach any roving staff in the theme park for a one-to-one friendly exchange!*

Terms & Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

What Is ‘Sesame Street™ 50 Years & Counting Celebration’ About?

Sesame Street™, one of the world’s most beloved children's series, is ringing in its 50th anniversary this year and everyone is invited to join the festivities at the Sesame Street™ 50 Years and Counting.

Celebration only at Universal Studios Singapore®. Join the Biggest Birthday Bash in Town with Sesame Street™ 50 Years and Counting Celebration at Universal Studios Singapore®.

What are the key highlights of the event?

NEW YORK PUBLIC LIBRARY

Sesame Street Birthday Blowout Show*

Join in the festivities as your favorite Sesame Street characters come together at the Sesame Street 50 Years and Counting Celebration with pop songs, a giant birthday cake, fun dance numbers and a special reveal of an all-new neighbor – Lily the Tiger from China, and learn Mandarin with this adorable martial arts expert.

STING ALLEY

Abby’s Fairy Garden

Watch Abby help a friend figure out the best season for growing plants! She will be changing the weather with a wave of her wand, but expect a couple of extra surprises when she does her magic!

Big Bird Nest

Visit Big Bird’s Nest, posing with the iconic Big Bird Nest props and snapping a photo together with Big Bird himself during the Meet & Greet session!

NEW YORK

Oscar’s Rhythm Trash

Oscar the Grouch and his trash can bring you the freshest beats from the street.

Kindly check the daily show grid for show timing. *Show timing is subjected to changes and cancellation.Guests may visit www.rwsentosa.com/ss50 for more information

SOUNDSTAGE28: A WALK DOWN SESAME STREET

Bert & Ernie’s Apartment

Come and explore best friends Bert and Ernie’s apartment. Check out Bert’s bottle cap collection, sing with Ernie, and meet the buzzing little Twiddlebugs!

Oscar the Grouch Trash Can Exhibition & Coloring Activity

Check out the innovative ways our celebrities and influencers have decorated Oscar the Grouch’s iconic trash can! Show us your imagination and decorate your own trash can to take home!

Getting to Know Big Bird (Show)

Sing with Big Bird and host Alex, as they get to know Big Bird.

123 Stoop Photo Op

Snap a selfie at this iconic backdrop from countless episodes of Sesame Street!

Dance with Elmo

Green Screen Fabulousness and fun awaits when you do a happy happy dance ‘live’ with Elmo!

Abby’s Magic Wand

Come create sparkles with Abby’s Magic Wand.

Sesame Street Shopping

Exclusive Sesame Street merchandise and souvenirs to take home!

Bert & Ernie/ Elmo & Big Bird

Snapping a photo together with your favorite Sesame Street Characters during the Meet & Greet session

Regular Operating Hours: 12.00pm to park closes
Close for Parade: 6.30pm to 8.30pm

Kindly check the daily show grid for shows/ meet & greet timing. Show/ M&G timing is subjected to changes and cancellation. Guests may visit www.rwsentosa.com/ss50 for more information

SESAME STREET COLLECTIBLE PIN GASHAPON STATION (Beside Hollywood China Arcade)

SS50 Collectable Pins Redemption

Get your free exclusive SS50 collectable pin with a minimum spending of S$60 at dining and retail outlets in Universal Studios Singapore!

Operating Hours: 11.00 am to park closes

Operating hours is subjected to changes and cancellation. Available in limited quantities, while stocks last. Terms and Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

How does pin trading work?

Just follow these three easy steps:

Step 1: Find a Team Member wearing a ‘pin trading’ lanyard.

Step 2: Select your favorite pin from their Sesame Street Collection.

Step 3: Trade in your pin to exchange for one of theirs! Guests can trade as many times as they wish with any Team Member.

Terms & Conditions apply; guests may visit www.rwsentosa.com/ss50 for more information

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Festive Hotel™

7 questions

Festive Hotel™

7 questions

How many person can accommodate in Festive Hotel room?

Deluxe room, deluxe pool room and deluxe garden room can accommodate up to 2 adults and 2 kids Deluxe family room can accommodate up to 3 adults and 1 child or 2 adults and 2 children. **- Maximum Occupancy is based on existing bedding in the room.

Where is Festive Hotel?

Festive Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269

What is the bed size at Festive Hotel

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds - (2 x single beds) 1000mm x 2000mm x 300mm Loft bed - 970mm x 1800mm x 150mm Sofa bed - 1130mm x 1800mm x 150mm

Are there any restaurants at Festive Hotel?

There are no restaurants within Festive Hotel. However, the nearest restaurants are mere minutes away: 1) Sessions restaurant at Hard Rock Hotel Level 2 (lobby level), serving local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. 2) Fratelli Trattoria and Fratelli Pizzeria at Hotel Michael Level 2 (lobby level), serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast.

What rooms are available at Festive Hotel?

There are 446 rooms from a mix of: Deluxe Room (32sqm) Deluxe Family Room (35-37sqm) Deluxe Pool Room (47sqm) Deluxe Garden Room (47sqm)

What room views are available at Festive Hotel?

There are the Hill, Resort and Pool views. Please indicate any request when making your reservation. All requests will be subject to availability.

Do Festive Hotel has steam bath facilities?

No. This is not available.

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Ocean Restaurant

5 questions

Ocean Restaurant

5 questions

I do not have SEA Aquarium admission tickets, can I still dine at OCEAN Restaurant?

The restaurant's main entrance is located at West Zone carpark, Level B1M and no S.E.A Aquarium ticket is required if you are not entering the attraction premises. If you would like to visit S.E.A Aquarium before/after dining, please purchase S.E.A Aquarium tickets here.

Can I make reservation for OCEAN Restaurant?

Simply make your dining reservation at Ocean Restaurant online here.

Where can I get the menu for OCEAN Restaurant?

A-La Carte and Set menus are available for Lunch and Dinner.

Where is Ocean Restaurant located?

Ocean Restaurant is located at West Carpark Level B1M. The nearest parking is located at Purple Zone. If you are coming by foot, the nearest hotel lobby is from Equarius Hotel or Hard Rock Hotel. It is a 5 minutes' walk away. Feel free to approach our hotel concierges for directions to the restaurant. There are inter-hotel shuttle bus services available in the resort. If you are visiting the S.E.A Aquarium prior to your meals (a valid entrance ticket is required for entry), Ocean Restaurant is located next to the Open Ocean Gallery (approximately 15 - 30 minutes' walking distance from the entrance).

What are the operating hours for Ocean Restaurant?

Ocean Restaurant operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.

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Vouchers

2 questions

Vouchers

2 questions

Are there any black out dates for using gift vouchers?

Please refer to the terms & conditions stated on your voucher. Alternatively, you may write in to dining@rwsentosa.com for further assistance on your enquiries.

Which restaurants may i use my Dining Voucher at?

Please refer to the terms & conditions stated on your voucher. Alternatively, you may write in to dining@rwsentosa.com for further assistance on your enquiries.

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Malaysian Food Street

1 questions

Malaysian Food Street

1 questions

Where is Malaysian Food Street located?

Malaysian Food Street is located at Waterfront, Level 1

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