Help and Support
We are here to help. Find answers to some of the most frequently asked questions about our attractions, hotels, restaurants and more in Resorts World Sentosa or retrieve details on your hotel reservation.
Start by keying in your queries in the search bar below.
Categories
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Categories
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General Enquiries
18 questions
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Getting here
35 questions
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Events & Shows
20 questions
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Food & Beverage
80 questions
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Hard Rock Hotel
19 questions
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Hotels
82 questions
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Curate
6 questions
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Table65
6 questions
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Festive Café
1 questions
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Syun
5 questions
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Forest 森
5 questions
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Festive Hotel™
7 questions
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Genting Hotel Jurong
10 questions
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Sessions
5 questions
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Feng Shui Inn
5 questions
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RWS Invites
48 questions
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Tangerine
3 questions
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Aqua Gastronomy
23 questions
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Osia
6 questions
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TEPPAN by Chef Yonemura
6 questions
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Crockfords Tower
9 questions
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Beach Villa
9 questions
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Equarius Hotel™
9 questions
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Attractions
16 questions
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Ocean Restaurant
5 questions
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Hotel Michael™
7 questions
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Dolphin Island
1 questions
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Adventure Cove Waterpark™
1 questions
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Fratelli
4 questions
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Voucher Code
3 questions
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Vouchers
2 questions
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Malaysian Food Street
1 questions
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Universal Studios Singapore
1 questions
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S.E.A. Aquarium™
1 questions
Categories
General Enquiries
18 questions
General Enquiries
18 questions
What is the ticket price of the attractions of RWS?
Where can I purchase tickets for other attractions in Sentosa?
Are there ATMS where I can withdraw money using the card issued from my country?
I have lost an item within the attraction of RWS. What should I do?
What payment types are accepted at RWS?
We will be offering refunds for ESPA memberships and gift vouchers. Please contact us at espa@rwsentosa.com and we will get in touch with you.
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Getting here
35 questions
Getting here
35 questions
How can I get to Resorts World Sentosa?
Carpark Charges
Monday - Thursday (excludes Public Holidays)
12am to 11:59pm: $6 per entry
Friday/Saturday/Sunday/Public Holiday
12am to 11.59pm: $9 per entry
Valet Service Charges
SGD3 service fee per vehicle (excludes prevailing parking charges)
Any shuttle bus to take to RWS?
How to take the monorail to RWS?
Where can I take the cable car to RWS?
Where to board the bus to RWS?
How to get to RWS from the airport on the train?
What are the parking charges if I were to park at Resorts World Sentosa?
Carpark Charges
Monday - Thursday (excludes Public Holidays)
12am to 11:59pm: $6 per entry
Friday/Saturday/Sunday/Public Holiday
12am to 11.59pm: $9 per entry
Valet Service Charges
SGD3 service fee per vehicle (excludes prevailing parking charges)
Is there any shuttle service from the hotels to VivoCity?
How do I get to RWS from Changi Airport?
Do you offer complimentary parking when I dine at your restaurants?
Can I park my motorbike at Resorts World or Sentosa Carpark?
Will I get free parking if I am staying in Genting Hotel Jurong?
What is the maximum height limit for Resorts World Sentosa Carpark?
What are the parking charges if I were to park at Genting Hotel Jurong?
What is the maximum height limit for Genting Hotel Jurong Carpark?
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Events & Shows
20 questions
Events & Shows
20 questions
I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?
What is Fountain Of Good Fortune?
Where can I hold events and functions in Resorts World Sentosa?
What events and functions can I hold in Resorts World Sentosa?
I'm looking at organising a concert. Is there a suitable space?
Can I rent only part of the ballroom?
How many people can Resorts World Ballroom accomodate?
Where can I hold events and functions in Genting Hotel Jurong?
Where can I get the information of shows that's happening in Resorts World?
Where can I purchase tickets for shows held at Resorts World Ballroom or The Coliseum?
Are there lockers that I can use near Resorts World Ballroom?
What will we be expecting during the Fountain Of Good Fortune?
I would like to host a private event at your restaurant, who may I contact?
What is the size of genting hotel jurong ballroom?
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Food & Beverage
80 questions
Food & Beverage
80 questions
Where can I have breakfast in Resorts World Sentosa?
Are local food / hawker fares available in the Resort?
Can I bring my own cake to celebrate at any restaurants at Resorts World Sentosa?
I am celebrating a special occasion, can the restaurant arrange something special?
Do you have special dietary menus available at your restaurants?
What is TungLok Heen operating hours?
Where can I get Halal certified food options in Resorts World Sentosa?
Where can I find Indian Vegetarian food in the resort?
Are walk-ins welcome at your restaurants? Must there always be a reservation?
Do your restaurants serve Kid's Menu and do they require a menu of their own?
Are there vegetarian restaurants in the Resort?
Are there any Indian cuisines available in the resort?
Can I use my Genting Dollars to offset my restaurant bill?
How can I make dining reservations?
Where is Hard Rock Café located?
Which restaurants are there at The Forum, outside Casino?
Where is Streats Asian Café located?
What are the promotions available at your restaurants?
Where can I find Chinese restaurants in RWS?
Where is Slappy Cakes location?
Where is Ding Tai Fung Café located?
I want to amend my dining reservation. How can I do so?
What is the dress code at Feng Shui Inn?
Where is Krispy Kreme located?
Where is NG AH SIO Bak Kut Teh located?
Is there any Bar serving cocktails/beer/mocktails?
Where is Chili's American Grill & Bar located?
What type of cuisine/food do TungLok Heen serve?
What are the award winning restaurant in rws?
Where can I find Japanese restaurants in RWS?
What is there at Michael's Lounge?
Which restaurants have a private dining room?
Where is Equarius Lounge located?
What is the choice of Celebrity Chef restaurants at Resorts World Sentosa?
Where is Little Hokkaido located?
Where can I find Asian restaurants in RWS?
Where is Paradise Classic location?
Where is Central Hong Kong Café located?
Where is Singapore Seafood Republic located?
Where is Insadong Korea Town located?
Where is Crockfords Club located?
Where can I find Western restaurants in RWS?
Can I make reservation for TungLok Heen?
Where can I find Italian restaurants in RWS?
Where is Prosperity Court located?
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Hard Rock Hotel
19 questions
Hard Rock Hotel
19 questions
Are there any restaurants at Hard Rock Hotel?
Can I use my Hard Rock Rewards points for my incidental charges?
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Hotels
82 questions
Hotels
82 questions
How much would breakfast cost?
Is there any special promotion for hotel stay?
Do I need to register all my family members when I check-in?
Will children need an additional bed?
What do I need at check-in here in the hotel?
Can I use the hotel facilities, gym or swimming pool before checking in or after checking out?
Can I leave my luggage at the reception before check-in time?
Does the hotel provide towels to go to Adventure Cove Waterpark?
Can non-hotel guest use the hotel facilities, gym or swimming pool?
Is there any special promotion with credit card for hotel stay?
How many hotels are there in Resorts World Sentosa?
Where is the swimming pool located?
How can I access the free WiFi?
What tv channels can I watch in rooms?
Please feel free to browse the 'In-room Entertainment and TV Channel'. The channels list are as follows:
TV Channels | Programs |
---|---|
1 | RWS Welcome Video |
2 | Channel 5 HD |
3 | Channel 8 |
5 | Suria |
6 | Vasantham |
7 | Okto HD |
8 | Channel News Asia HD |
15 | Nickelodeon |
18 | CNN |
21 | AXN |
22 | National Geographic |
23 | KBS World |
24 | Cartoon Network |
30 | HBO |
35 | CTI Asia |
36 | Channel U |
38 | CCTV - 4 |
39 | Celestial |
40 | EETV News |
41 | ETTV Asia |
42 | Kids |
56 | Discovery Channel |
57 | Travel Channel |
58 | Fox Movies HD |
59 | Star Chinese Channel |
60 | Nat Geo Wild |
61 | Astro Prima |
62 | MNC Drama Channel |
63 | Xing Kong |
64 | cHK |
65 | Pesona |
66 | Phoenix Chinese Channel |
67 | NHK World Premium |
68 | Fox Sports |
69 | Fox Sports 2 |
70 | Hub W Drama |
71 | Hub E-CIty |
Are laundry services available at your hotel?
Do hotels provide guest amenities?
Are there any rooms specially designed for persons who are physically-challenged?
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Curate
6 questions
Curate
6 questions
What cuisine does CURATE serve?
What are the operating hours for CURATE?
Where can I get the menu for CURATE?
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Table65
6 questions
Table65
6 questions
Where can I get the menu for table65?
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Festive Café
1 questions
Festive Café
1 questions
What cuisine does Festive Café, Genting Hotel Jurong (GHJ) serve?
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Syun
5 questions
Syun
5 questions
Where can I get the menu for Syun?
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Forest 森
5 questions
Forest 森
5 questions
Where can I get the menu for Forest?
What cuisine does Forest 森 serve?
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Festive Hotel™
7 questions
Festive Hotel™
7 questions
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Genting Hotel Jurong
10 questions
Genting Hotel Jurong
10 questions
How many person can accommodate in Genting Hotel Jurong room?
What time is the shuttle service available between Resorts World Sentosa and Genting Hotel Jurong?
Is there hair conditioner and lotion at Genting Hotel Jurong?
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Sessions
5 questions
Sessions
5 questions
What are the operating hours for Sessions?
what is the menu of Sessions restaurant?
What cuisine does Sessions restaurant serve?
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Feng Shui Inn
5 questions
Feng Shui Inn
5 questions
What are the operating hours for Feng Shui Inn?
What cuisine does Feng Shui Inn serve?
Where can I get the menu for Feng Shui Inn?
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RWS Invites
48 questions
RWS Invites
48 questions
What is the membership fee to join the RWS Invites Programme?
Do I need to register my vehicle IU in order to enjoy my RWS Invites' parking privileges?
Only RWS Invites Gold Members need to register their vehicle IU in order to enjoy complimentary parking at Resorts World Sentosa.
All other RWS Invites Members do not need to register their vehicle IU. To enjoy your parking privilege, simply redeem all-day parking at our carpark kiosk with Invites$2.50. Learn about the steps to redeem your RWS Invites parking privileges.
I have signed up for the RWS Invites Membership. How much is the membership renewal fee?
After signing up, will my RWS Invites Card be mailed to me?
What should I do if I have lost/damaged my RWS Invites Card?
What will I get when I sign up for the RWS Invites Membership?
Where can I earn or redeem my Invites Dollars?
Invites Dollars can be earned on-site at Invites$ Participating Outlets and online at rwsentosa.com on selected purchases. In event of any uncertainties, kindly enquire with our Team Member at rwsinvites@rwsentosa.com before purchase.
Can I pass my RWS Invites Card to my family members to earn/redeem Invites Dollars?
What do I need to bring along to collect my RWS Invites Card at Resorts World Sentosa?
How do I sign up for the RWS Invites Membership?
I am an RWS Invites Member, how do I redeem my parking privileges?
Where can I purchase the discounted attraction tickets for RWS Invites Members?
How can I access the RWS Invites Member's Portal?
- Step 1: Visit rwsentosa.com/rwsinvites.
- Step 2: Click "Activate My Account" and fill in the "Online Activation Form" to choose the Password for your Member's Portal Account.
- Step 3: You will receive an email once your Member's Portal Account has been activated.
- Step 4: Log in to the Member's Portal on rwsentosa.com/rwsinvites with your RWS Invites Membership Number and Password.
How much rebates can an RWS Invites Member earn?
How can I be upgraded to an RWS Invites Gold Member?
Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
Can RWS Invites Members check-in early/check-out late at hotel?
I forgot my 6-digit PIN number, can I reset it?
Can I pass my RWS Invites Card to my friend/family to enjoy my RWS Invites Membership privileges?
Where can I change my personal particulars with RWS Invites?
Can I authorise someone to collect my RWS Invites Card on my behalf?
How do I enjoy the privileges/promotions/discounts as an RWS Invites Member?
For example, if you have enrolled into the RWS Invites Programme on 5 January 2019, your Membership Year will be from 5 January 2019 to 31 January 2020.
Where can I check on my account details, such as my expenditure and Invites Dollars balance?
Is there a cap on earning of Invites Dollars?
How long will my RWS Invites Gold Membership last?
Please ensure that your contact details are up to date in order to receive notifications from us. You can login to the RWS Invites Member’s Portal to check on your contact details.
Is there an age requirement to sign up for the RWS Invites Membership?
How will I know when my Invites Dollars expire?
Are there any limitations on earning/redemption of Invites Dollars?
Invites Dollars cannot be earned/redeemed on the following transactions:
- payment of Application Fee for the Programme;
- payment of tobacco products;
- payments charged to or incurred in a corporate account;
- payment for goods and/or services purchased for resale, or
- payment of goods and/or services made on behalf of an employer or client.
Can I earn Invites Dollars when I enjoy discounts or member’s rates on my purchases?
What privileges do I enjoy as an RWS Invites Gold Member?
You can enjoy a complimentary Birthday Meal, free parking and more!
I am an RWS Invites Gold Member, how do I update RWS Invites about a change in my vehicle IU?
How can I continue to be an RWS Invites Gold Member after my Membership Year?
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Tangerine
3 questions
Tangerine
3 questions
Where can I get the menu for Tangerine?
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Aqua Gastronomy
23 questions
Aqua Gastronomy
23 questions
How do I get to the dining venue?
Detailed directions to Aqua Gastronomy will be included in your booking confirmation email.
A video guide to drive to Aqua Gastronomy can be found here.
A visual of the driving direction can also be found here.
What does the experience consist of?
Can special arrangement for occasions (birthday and anniversaries) be made?
Will I enjoy complimentary parking when I purchase this experience?
How does the two-seating timing arrangement work?
What if I have to change my booking at the last minute?
If you cancel a booking within 72 hours of the event, a $100 cancellation fee will apply (Please refer to the cancellation policy in your confirmation email). For late modification in number of person(s), please note that you will still be required to meet the minimum spending for Table/ Pod dining.
Why is there a cancellation charge?
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Osia
6 questions
Osia
6 questions
Is there a child policy at Osia Steak & Seafood Grill?
Where can I get the menu for OSIA?
What cuisine does Osia Steak & Seafood Grill serve?
What are the operating hours for Osia Steak & Seafood Grill?
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TEPPAN by Chef Yonemura
6 questions
TEPPAN by Chef Yonemura
6 questions
What cuisine does TEPPAN by Chef Yonemura serve?
What are the operating hours for TEPPAN by Chef Yonemura?
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Crockfords Tower
9 questions
Crockfords Tower
9 questions
Are there any restaurants at Crockfords Tower?
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Beach Villa
9 questions
Beach Villa
9 questions
How many person can accommodate in Beach Villa room?
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Equarius Hotel™
9 questions
Equarius Hotel™
9 questions
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Attractions
16 questions
Attractions
16 questions
What is the dress code for the attractions of RWS?
Will Attractions close during heavy downpours or thunderstorms?
What is the duration of visiting the attractions of RWS?
S.E.A. Aquarium: Depending on the crowd, it takes approximately 2 hours or more to experience S.E.A.
Aquarium. Adventure Cove Waterpark: Due to attraction wait time and queues, it takes approximately 3hours or more to experience Adventure Cove Waterpark. Please feel free to skip the regular queues for selected attractions by purchasing our Adventure Express Pass.
Is a there 'retail only' ticket if I just want to buy gifts from the attractions?
Am I allowed to re-enter the attraction of RWS, on the same day, after I have exited the park?
Can I bring outside food into the attractions of RWS?
Are there ticket packages that include hotel stays at Resorts World Sentosa?
Am I guaranteed entry to the Park if I have an e-ticket or advanced reservation for that day?
Please visit the following for individual parks FAQ.
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Ocean Restaurant
5 questions
Ocean Restaurant
5 questions
I do not have SEA Aquarium admission tickets, can I still dine at OCEAN Restaurant?
Where can I get the menu for OCEAN Restaurant?
Where is Ocean Restaurant located?
What are the operating hours for Ocean Restaurant?
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Hotel Michael™
7 questions
Hotel Michael™
7 questions
What are the different room types available at Hotel Michael?
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Dolphin Island
1 questions
Dolphin Island
1 questions
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Adventure Cove Waterpark™
1 questions
Adventure Cove Waterpark™
1 questions
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Fratelli
4 questions
Fratelli
4 questions
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Voucher Code
3 questions
Voucher Code
3 questions
What are the Voucher Code Restrictions?
- Voucher codes are in Singapore currency.
- Only one voucher code can be applied per order.
- Voucher code value is not exchangeable for cash and is not replaceable or refundable whether in whole or in part.
- Voucher code is applicable only to select products.
- Voucher code may only be applicable with a minimum spend
- Resorts World Sentosa will not accept any responsibility for claims, demands, losses, costs, expenses or liability of any kind arising from or connected to any transactions and the customer in relation with the use of voucher.
- Resorts World Sentosa reserves the right to amend the Terms and Conditions at any time.
- Please check if the item you wish to purchase falls under voucher code Terms and Conditions mentioned in the respective email/ collateral sent to you.