Help and Support

We are here to help. Find answers to some of the most frequently asked questions about our attractions, hotels, restaurants and more in Resorts World Sentosa or retrieve details on your hotel reservation.

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Food & Beverage

85 questions

Food & Beverage

85 questions

Where can I have breakfast in Resorts World Sentosa?

Appended below are the restaurants at Resorts World Sentosa (resort) and Genting Hotel Jurong that serves breakfast, - Fratelli Pizzeria at Hotel Michael Lobby - Sessions at Hard Rock Hotel Lobby - Forest Restaurant at Equarius Hotel Lobby - Festive Café at Genting Hotel Jurong Lobby Amongst the options available, Forest, Sessions, and Fratelli Pizzeria serves Breakfast daily from 7.30am to 10.30am, for both our hotel guests as well as walk-in guests. In Genting Hotel Jurong, hotel guests can head to Festive Cafe for breakfast from 6.30am to 10am.
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Are local food / hawker fares available in the Resort?

Local food and hawker fares are served at  Malaysian Food Street, located next to Universal Studios Singapore. The operating hours are 10am - 9pm from Mondays - Thursdays and 9am - 10pm from Fridays - Sundays and public holidays.

A mix of dining options, including local Singapore food, is also available at The Forum.

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Can I bring my own cake to celebrate at any restaurants at Resorts World Sentosa?

No outside food is allowed in any of the restaurants. But if you are celebrating a birthday, we welcome you to bring your own cake to the restaurant, please notify the restaurant in advance.
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Do you have 24 hours restaurant in Rws?

Ruyi and MacDonalds are open 24/7 and is located at The Forum, Basement 1. On Friday, Saturday nights and eve of Public holidays, our classic cantonese restaurant, Feng Shui Inn operates till 1am if you would like to have late dinner or supper. The restaurant is located at Crockfords Tower Level G2.
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How to make a reservation

Are there vegetarian dining options available in the park?

Yes, our select outlets offer vegetarian choice and/or healthy choices.
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Where do you serve Brunch and how much is it?

Brunch is only served on Sundays at Forest 森 and Osia Steak & Seafood Grill. For more information of menu and restaurant operating hours, please visit  Forest 森  Osia
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I am celebrating a special occasion, can the restaurant arrange something special?

We are glad to announce Resorts World Sentosa (RWS) as a birthday capital of Singapore! Simply make a reservation online  here and sign up to be an RWS Invites member to enjoy birthday perks at our participating restaurants. Other  terms & Conditions apply. We are also happy to create special memories for other occasions, simply highlight these requests in when making your reservation. We endeavour to accommodate to such requests to the best of our ability.
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Do you have special dietary menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly or our dining reservations team at dining@rwsentosa.com. You may also indicate on your booking reservation under "special request".
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What is TungLok Heen operating hours?

 TungLok Heen operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Where can I get Halal certified food options in Resorts World Sentosa?

Halal-certified options are available at the  Malaysian Food Street (Nasi Lemak, Roti Canai & Nasi Briyani) and at The Forum (with outlets such as Bali Thai, Krispy Crème, McDonalds, Texas Chicken, Streats Asian Café). There are also many Halal-certified restaurants within Universal Studios Singapore. No Pork No Lard menus may also be catered at our other restaurants upon request.
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Which restaurants has a child policy?

Child age is define from 4yrs old to 12yrs.
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Are there fast food restaurants in Resorts World Sentosa?

Fast food restaurants such as McDonald's and Texas Chicken can be found at The Forum, Level B1. Outlets serving burgers and pizzas are also available inside Universal Studios Singapore.
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Where can I find Indian Vegetarian food in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
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Are walk-ins welcome at your restaurants? Must there always be a reservation?

Walk-ins are very welcome, subject to table availability. To avoid disappointment, we advise you to make reservations at our  restaurants at least 48 hours in advance. However, you may wish to note that F&B establishments located within an attraction (eg. Universal Studios Singapore or Adventure Cove Waterpark) are only accessible with a valid entry ticket.
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What is the dress code at Teppan?

For more dress code policy, visit  Teppan
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Are buffets served in the Resort?

Sessions restaurant, located at Hard Rock Hotel Level 2 (lobby level) serves dinner buffet on Fridays and Saturdays. Highlights include Seafood in a Bucket, Sessions Signature Chili Crab and other local Singaporean delicacies. For more information, visit  sessions
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Where is Starbucks located?

 Starbucks is located at The Forum, Level 1.
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What is the dress code at Ocean?

For more dress code policy, visit  ocean
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Are there any Indian cuisines available in the resort?

Head over to Malaysian Food Street, located right outside the Universal Studios (Waterfront, Level 1), where you may locate a Roti Canai and Nasi Biryani stall. For our Muslim guests, the good news is that this stall is also Halal-certified. If you are heading to Universal Studios Singapore (USS), you may opt to dine at Oasis Spice Café. Note that a valid attraction ticket is required to access the park (and the restaurant).
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How much is your corkage fee?

You may bring your own wine bottle, our corkage fees are from $50++ per bottle (75cl).
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Where is LiHo located?

 LiHo is located at The Forum, Level 1
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Are there vegetarian restaurants in the Resort?

There are no vegetarian restaurants in the resort. However, many  restaurants do offer vegetarian options on the menu. Strict dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly.
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Do your restaurants serve Kid's Menu and do they require a menu of their own?

Our restaurants welcome children and families. Selected restaurants offer kid's menu (recommended for age 4 to 12 years old), while ala carte menu is available for certain restaurants. You may email dining@rwsentosa.com if you would like to find out more.
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How can I make dining reservations?

Browse our extensive list of  restaurants for the establishment that meets your fancy, and make your reservations online. We regret to inform you that we do not take reservations for breakfast at Fratelli Pizzeria, Forest 森 or Sessions. However, walk-ins are welcome.
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Which restaurants are there at The Forum, outside Casino?

We have a variety of  restaurants located at The Forum, such as Singapore's best 50 restaurants, PUTIEN, 24-Hour Fast Food Chain McDonald's, and halal-certified restaurant Streats Asian Café.
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Where is Hard Rock Café located?

 Hard Rock Café is located at The Forum, Level 1
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Do you have smoking area in the restaurant?

Smoking is prohibited at our restaurants. However, we do have designated smoking areas within our resort facility, please approach our restaurant staff for directions. We sincerely thank you for co-operating with us.
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Can I use my Genting Dollars to offset my restaurant bill?

Genting Dollars may be used to offset your final bill (no partial payments allowed) at participating outlets and tenants. Every 1 Genting Dollar (Resorts World Sentosa) = SGD1 for redemption. Refer to  participating outlets for full list.
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Where is Streats Asian Café located?

 Streats Asian Café is located at Level 1, The Forum.
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Where can I find Chinese restaurants in RWS?

Head over to our Classic Cantonese restaurant, Feng Shui Inn or Contemporary Chinese restaurant located at Crockfords Tower Level G2, or Forest 森 by local celebrity chef Sam Leong located at Equarius Hotel Lobby. For more options, browse from our extensive  list of Asian restaurants.
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Where is Ding Tai Fung Café located?

 Ding Tai Fung is located Level 1, The Forum.
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Where is Slappy Cakes location?

 Slappy Cakes is located at The Bull Ring, Level 1
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I want to amend my dining reservation. How can I do so?

For dining reservations made at our  RWS-owned restaurants, you may simply amend or cancel your reservation through the link found on your dining confirmation email. If you have reserved your booking at our tenant or other dining establishments, please contact the restaurant directly.
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What is the dress code at Feng Shui Inn?

For more dress code policy, visit  Feng Shui Inn
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What are the promotions available at your restaurants?

We do have an intensive list of promotions available. You may write in to dining@rwsentosa.com for further assistance on your enquiries.
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Do you have vegetarian menus available at your restaurants?

Dietary requests may be accommodated with advance notice, you may wish to email the restaurants directly. Visit www.rwsentosa.com/restaurants for the restaurant's contact details. If would like to make a reservation at our RWS-owned restaurants, simply click  here.
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Are there pizza restaurants in the Resort?

Pizza afficianados can head to  Fratelli Pizzeria at Hotel Michael,  Tino's Pizza Café at The Forum, or Loui's NY Pizza Parlor inside Universal Studios Singapore for a selection of delectable pizzas.
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What is the dress code at Osia?

For more dress code policy, visit  Osia
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Are baby chairs available at your restaurants?

Our restaurants are able to provide baby chairs for toddlers upon request.
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What is the dress code at Fratelli Trattoria?

For more dress code policy, visit  Fratelli Trattoria
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What is your restaurant capacity?

You may write in to dining@rwsentosa.com for further assistance on your enquiries.
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Are your restaurants wheelchair-friendly?

Most of our restaurants are wheelchair-friendly.
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Where is Krispy Kreme located?

 Krispy Kreme is located at The Forum, Level 1
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When will your Celebrity Chefs be in Town?

For more information on our Celebrity Chef visits and special menus, kindly visit our website for the latest information or simply  subscribe to our newsletter for priority updates on the happenings in our resort
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Where is Bali Thai located?

 Bali Thai is located at Basement 1, The Forum.
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Is there any Bar serving cocktails/beer/mocktails?

There are 3 bars & lounges accessible by the public: 1) The Rock Bar features a selection of premium wines, liquors and champagnes and Hard Rock's famous cocktails that is located at Hard Rock Hotel lobby. The Rock Bar operates from 1pm to 1am (Last order:12:45am) daily. 2) Michael's Lounge is located beside the reception area of Hotel Michael. This chic indoor bar and lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere. Michael’s Lounge operates from 12pm – 12am (last order: 11:45pm) daily. 3) Equarius Lounge, located at Equarius Hotel Lobby seamlessly fits into the surroundings, allowing guests the pleasure of immersing themselves in classy elegance while enjoying our range of cocktails, rare collector edition spirits, and assortment of unique beverages. Equarius Lounge operates from 12pm – 11pm (last order: 10:45pm) daily.
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Where is Equarius Lounge located?

 Equarius Lounge is located at Equarius Hotel, Level 1
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What is your restaurant direct line?

Please visit our  dining for more information of our restaurants and their contact details.
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Where can I find Japanese restaurants in RWS?

Browse our extensive  list of restaurants.
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Where is NG AH SIO Bak Kut Teh located?

 NG AH SIO Bak Kut Teh is located Basement 1, The Forum.
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Are High Tea or Afternoon Tea menus served in the Resort?

There are two restaurants serving High Tea or Afternoon Tea menus at RWS: 1) Fratelli Lounge, at Fratelli Pizzeria serves Afternoon Tea from 3pm to 5pm on weekends and public holidays. View the  Afternoon Tea menu on its website. 2) TEPPAN by Chef Yonemura, at The Forum Level 1 serves Afternoon Tea from 2pm to 5pm from Tuesday to Sundays, except public holidays. Find out more about the  restaurant.
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What type of cuisine/food do TungLok Heen serve?

With the renaming of Chinois to TungLok Heen, the restaurant, located at Hotel Michael in Resorts World Sentosa, continues to be helmed by internationally acclaimed, Celebrity Chef Susur Lee and Senior Executive Chef Ken Ling. ‘Heen’ which is derived from Cantonese, simply means ‘Pavilion’. In the same fashion, TungLok Heen aims to be a pavilion of retreat for those who appreciate traditional, authentic, quality, Chinese cuisine. In addition to Chef Lee’s signature contemporary Chinese creations, the  menu will include an array of fresh, light-flavoured, traditional Teochew delights, as well as authentic, fiery Hunan cuisine, executed by Chef Ling and his team of chefs.
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Where is PUTIEN located?

 PUTIEN is located at level 1, The Forum.
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Where is Happy 9™ located?

 Happy 9™ is located inside Casino.
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What is the dress code at Forest?

For more dress code policy, visit  forest
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What are the award winning restaurant in rws?

Browse our extensive  list of restaurants for the establishment that meets your fancy
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Where can I find Thai restaurants in RWS?

Head down to  Bali Thai at The Forum Level 1.
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Where is Singapore Seafood Republic located?

 Singapore Seafood Republic is located at Festive Walk.
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Where is Insadong Korea Town located?

 Insadong Korea Town is located Basement 1, The Forum.
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Which restaurants have a private dining room?

 Private dining rooms are available at our Celebrity Chef restaurants, namely, CURATE, Feng Shui Inn, Forest 森, Fratelli Trattoria, Osia Steak & Seafood Grill, Syun, table65, Tangerine, and TEPPAN by Chef Yonemura. Note that seating preference is SUBJECTED TO AVAILABILITY and MINIMUM SPEND MAY APPLY for the use of private dining room. Please make a reservation online and indicate under special remarks for such requests. Our restaurants will keep in touch with you shortly.
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Where can I find Western restaurants in RWS?

Browse our extensive  list of restaurants.
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Where is Little Hokkaido located?

 Little Hokkaido is located at The Bull Ring, Level 1
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Where is Prosperity Court located?

 Prosperity Court is located inside casino.
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Where is Wing Choi® located?

 Wing Choi® is located inside casino.
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Where can I find Asian restaurants in RWS?

Browse our extensive  list of restaurants.
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Where is TungLok Heen located?

TungLok Heen is located at level of 2 Hotel Michael.
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Where is Bread Talk located?

 Bread Talk is located at Basement 1, The Forum.
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Where is LeNu located?

 LeNu is located Basement 1, The Forum.
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Where is Ruyi located?

 Ruyi is located at Basement 1, The Forum.
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What is there at Michael's Lounge?

Located beside the reception area of Hotel Michael, this chic indoor bar and  lounge is ideal for chilling out on a warm afternoon, or winding down after an exciting day. A variety of light snacks, quality beverages and designer cocktails welcome you to soak in the relaxed atmosphere.
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Where is Sō located?

  is located at Basement 1, The Forum.
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What is the dress code at CURATE?

For more dress code policy, visit  Curate
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What is the dress code at Syun?

For more dress code policy, visit  Syun
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What is the dress code at Fratelli Pizzeria?

For more dress code policy, visit  Fratelli Pizzeria.
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Where is The Pair located?

 The Pair is located inside casino.
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What is the choice of Celebrity Chef restaurants at Resorts World Sentosa?

Browse our extensive  list of restaurants.
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Where is Crockfords Club located?

 Crockfords Club is located within the Casino.
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Where is Chili's American Grill & Bar located?

 Chili's American Grill & Bar is located at The Bull Ring, Level 1.
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Where is Central Hong Kong Café located?

 Central Hong Kong Café is located Basement 1, The Forum.
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What is the dress code at Tangerine?

For more information, visit  tangerine
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Where can I find Italian restaurants in RWS?

Browse our extensive  list of restaurants.
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What is the dress code at Sessions?

For more dress code policy, visit  sessions
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Where is Paradise Classic location?

 Paradise Classic is located Basement 1, The Forum.
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Can I make reservation for TungLok Heen?

Yes, you can make  table reservations for TungLok Heen.
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Events & Shows

34 questions

Events & Shows

34 questions

I want to hold an event in Universal Studios Singapore. Do I need to buy out the whole park?

You may book specific areas for the event. Let our MICE team help you customise your event. Email us at MICE@rwsentosa.com.
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When is Lake Of Dreams?

Lake of Dreams plays nightly, 11pm at Festive Walk. Do check our Lake of Dreams schedule to preview disappointment. 
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Where is the ticket counter for shows?

Tickets to shows at Resorts World Sentosa are available at the Box Office (Beside RWS Invites Concierge at The Forum, Level B1) .
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What is Fountain Of Good Fortune?

The Fountain of Good Fortune is a choreographed water show with music and some visual effects being projected on the water. The water show synopsis for the Forum Water Feature are as follows, 1. Circle of Life (Wonders of Water Cycle – scientific, interesting facts of water, educational) From liquid, to solid, to vapor – the water cycle is the epitome symbol for metamorphosis and philosophical recycling. 2. Pursuit of Excellence (Adrenaline Rush – modern, fast-paced, lifestyle) Dance is a universal language of life that proves excellence in power and endurance of humankind. It embodies the discipline of focus and beauty in a physical realm of movements. 3. Peace and Harmony (Balancing Nature of Marine Life – vast oceans, breath-taking, phenomenal, mysterious) Oceans have a universal undertone of mystery and purity. A large proportion of all life on Earth exists in the oceans, with many marine habitats and life forms yet to be discovered. It is becoming understood that marine life helps determine and balance the very nature of our planet.
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Where can I hold events and functions in Resorts World Sentosa?

We offer plenty of options at the resort. Besides the Resorts World Ballroom, one of Southeast Asia’s largest column-free ballrooms, there are 33 function rooms (21 in the Resorts World Convention Centre, 5 in Hard Rock Hotel, 7 in Equarius Hotel) and over 20 indoor and outdoor event venues for conferences, corporate retreats, or the town’s hottest party. The Resort can host more than 35,000 delegates at any one time. Drop our MICE team an email at MICE@rwsentosa.com.
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I'm looking at organising a concert. Is there a suitable space?

For concerts, consider The Coliseum, located at Hard Rock Hotel Singapore. It offers a flexible open space for concerts and special events. The space is sheltered and can hosts 1000 seats. Drop our MICE team an email MICE@rwsentosa.com for more details.
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What events and functions can I hold in Resorts World Sentosa?

Weddings, seminars, concerts, dinner & dances, parties, meetings, social networking even team building events, our team is here to help make it happen. Drop our MICE team an email at MICE@rwsentosa.com.
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How many people can Resorts World Ballroom accomodate?

The highly-customisable ballroom can be repurposed to meet your needs. Theatre-style capacity: 6,500 persons Classroom-style capacity: 3,000 persons Banquet-style capacity: 4,000 persons For more information, drop our MICE team an email at MICE@rwsentosa.com
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Can I rent only part of the ballroom?

The column-free Resorts World Ballroom can be divided into three smaller ballrooms or nine halls for multiple break-out sessions. For more information, drop our MICE team an email at MICE@rwsentosa.com
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Where can I hold events and functions in Genting Hotel Jurong?

Genting Hotel Jurong offers the Genting Ballroom capacity of 330 pax) and 5 meeting rooms (4 of which have natural daylight). Drop our MICE team an email at MICE@rwsentosa.com
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When is crane dance?

Read more about our Crane Dance.
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Do we need tickets to watch the Lake Of Dreams?

Admission is Free
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Do we need tickets to watch Crane Dance?

Admission is Free
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Are there free-standing concerts in the Coliseum?

Yes. The Coliseum is a suitable venue for free-standing concerts.
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How long is the duration of Crane Dance?

The show is approximately 10 minutes
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Where can I get the information of shows that's happening in Resorts World?

For shows and events happening in Resorts World Sentosa, please visit shows & events.
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Where can I purchase tickets for shows held at Resorts World Ballroom or The Coliseum?

Tickets to shows at these venues are available at the Box Office (Besides RWS Invites Concierge at The Forum, Level B1) or at any SISTIC counters in Singapore. 
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How long is the duration of Lake Of Dreams?

The show is approximately 10 - 15 minutes. Please click  here.
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Do we need tickets to watch the Fountain Of Good Fortune?

Admission is Free
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Where and when is the Fountain Of Good Fortune held?

Mondays to Thursdays - 12noon till 8pm Fridays to Sundays including Eve of Public Holidays and Public Holidays - 12noon till 1045pm at Basement 1, Forum.
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What will we be expecting during the crane dance?

Lights, water effects and pyrotechnics will be used in the show.
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Is the Fountain Of Good Fortune indoor or outdoor?

Fountain of good fortune is located at Basement 1, Forum
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How long is the duration of the Fountain Of Good Fortune?

It runs 5 to 15 minutes water shows daily at half-hour intervals
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Where is the Resorts World Ballroom location?

If you are driving, head towards B1 West Car Park and park in the green zone. Take the nearby escalator down. For hotel guests, head towards the Resorts World Convention Centre, located in between Hard Rock Hotel Singapore and Festive Hotel.
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What is Crane Dance?

Crane Dance is a nightly show that combines audio visual technologies, light and water effects that perfectly narrates the crane’s graceful courtship ritual.
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What is Lake Of Dreams?

Lake of Dreams is a choreographed display of fire, water and light designed by Emmy award-winner Jeremy Railton.
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Are there lockers that I can use near Resorts World Ballroom?

The nearest lockers are located at The Forum B1, near Toastbox.
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What will we be expecting during the Fountain Of Good Fortune?

Water, music and some visual affects being projected on the water
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Is crane dance indoor or outdoor?

Crane Dance happens outdoors at the Waterfront.
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What will we be expecting during the Lake Of Dreams?

Fire, water and lights are the stars of the show
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Is the Lake Of Dreams indoor or outdoor?

Lake Of Dreams is located at Festive Walk, outdoor
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Is it possible for parties and conventions to be held in the attraction of RWS?

Please contact our MICE Sales Representatives at mice@rwsentosa.com for any event’s needs.
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I would like to host a private event at your restaurant, who may I contact?

We are pleased to host your event at Resorts World Sentosa (RWS) and recommend restaurants that can suit your event needs. Simply submit your booking request via our  dining reservation form and our friendly representatives will reach out to you within the next 48 hours to assist you.
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What is the size of genting hotel jurong ballroom?

Genting Hotel Jurong has the Genting Ballroom (fits up to 330 persons) and 5 meeting rooms (4 of which has natural daylight). Drop our MICE team an email at MICE@rwsentosa.com
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Dolphin Island

27 questions

Dolphin Island

27 questions

Do I need to know how to swim to do the Dolphin Island programs?

Our Dolphin Island programs are suitable for non-swimmers, except for Dolphin Adventure program. For more information, please refer to  terms and conditions of each Dolphin Island program.
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Where is Dolphin Island located?

Dolphin Island is located within Resorts World Sentosa’s Adventure Cove Waterpark. Island admission charges into Sentosa Island and Adventure Cove Waterpark still apply.
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Where can I purchase Dolphin Island tickets?

If you would like to make a reservation for our programmes, you may do so  online or on-site at the Adventure Cove Waterpark ticket booth, subject to availability.
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How long is dolphin island program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.
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How many dolphins will I be interacting with?

There will be one dolphin to a group along with one dolphin trainer.
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Is there a way to skip the regular queue at Dolphin Island?

Express queues are currently not available. All Dolphin Interaction Programme participants are advised to arrive at Dolphin Island 15 minutes before the scheduled programme time.
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Can my friends and family take photos while I do the Dolphin Interaction Programme?

An official photographer will be with you during the experience to take photos. The photos may be purchased after the interaction programme at Adventure Cove Waterpark - Reef N Wave Wear.
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Can I wear sunscreen lotion during the dolphin interaction programmes?

Guests who are taking part in the dolphin interaction programmes are advised not to wear any sunscreen lotions or jewellery during each session. However, if you have already applied sunscreen, you can use the showers provided to rinse it off.
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Are tubes, floatation devices and life jackets provided in Dolphin Island?

Dolphin Island will provide a flotation device or wetsuit depending on the safety requirements of the programme. For the safety of our guests and marine animals, personal flotation devices and wetsuits are not permitted inside Dolphin Island.
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What is Trainer for A Day programme?

During the program you get to engage with the dolphins. After food preparation is done for the dolphins, you get to feed the dolphins.
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Are there age, height or weight restrictions for the Dolphin Interaction programmes?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to  here for each Dolphin Island Program's individual requirement.
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Are there additional costs to participate in dolphin programme when I already have the Adventure Cove Waterpark ticket?

Admission ticket to Adventure Cove Waterpark is required to take part in the Dolphin Island programmes. You may purchase the  one day tickets or the  attraction pass if you are visiting more often.
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What if I already have my Adventure Cove Waterpark ticket and wish to do a Dolphin Interaction Programme?

You can proceed to our Guest Services Counter or Dolphin Island ticket counters located both inside and outside Adventure Cove Waterpark to purchase Dolphin Island tickets. Please be informed that programs are subject to availability.
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What do I need to bring or wear for the Dolphin Island programmes?

Please wear your swim wear and arrive at least 15 minutes before the start of your programme. Wetsuits will be provided. All personal belongings are to be kept in the lockers provided. Strictly no loose items, phones, and cameras are allowed in Dolphin Island.
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Are there age limit for Dolphin Island programs?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to  this guide for each Dolphin Island Program's individual requirement.
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May I change ticket date of Dolphin Island?

Yes. Rescheduling should be informed 24 hours in advance. No shows are charged 100% of their reservation amount.
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Can I use the Dolphin Island lockers for the whole day if I plan to visit Adventure Cove Waterpark afterwards?

The lockers in Dolphin Island are for your use only for the duration of the Dolphin Interaction programme. Once the programme is over, you may use the lockers within Adventure Cove Waterpark.
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what is the duration of the in-water experience in Dophin program?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.
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How early should I arrive for my Dolphin programme?

Please be at Dolphin Island entrance 15 minutes before the scheduled programme start time.
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Will the Dolphin Island closed during heavy downpours or thunderstorms?

Dolphin Island programmes may be cancelled due to inclement weather. Participants must be present before the marine mammal trainer determines cancellation or postponement due to the weather condition.
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Do you have a babysitter to look after my baby while I do the dolphin interaction?

At the moment, babysitting services are not provided in Dolphin Island.
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If I'm pregnant, can I still take part in the Dolphin Island programmes?

Pregnant women are not allowed to participate in Dolphin Adventure. For all other Dolphin Interaction programmes, a fit-for-participation medical certificate indicating is needed.
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Is there any safety briefing for dolphin programme?

Yes, our Dolphin Trainers will brief you on what to do before the programme starts.
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Are there any restaurants inside Dolphin Island?

Food and drinks are not allowed within Dolphin Island. The nearest dine-in locations is at The Bay Restaurant that is located inside Adventure Cove Waterpark.
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What is the type of water used in Dolphin Island habitats?

The water in our Indo-pacific bottlenose dolphins’ habitat at Dolphin Island is treated sea water.
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Do I need to be a certified diver to participate in Dolphin Trek?

Dolphin Trek is suitable for non-swimmers, and no SCUBA certificaction is needed.
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Is smoking allowed in Dolphin Island?

Smoking is not permitted inside Dolphin Island. Guests who wish to smoke may proceed to the designated smoking areas at Adventure Cove Waterpark. Please ask any team member for assistance with directions.
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Maritime Experiential Museum™

22 questions

Maritime Experiential Museum™

22 questions

What is The Maritime Experiential Museum?

The  Maritime Experiential Museum is an interactive attraction in Resorts World Sentosa, which brings you on an exploration of the Maritime Silk Route, through 15 thematic galleries featuring visual projections, multimedia shows, interactive exhibits, scents, and many Insta-worthy displays.
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How long does it take to visit Maritime Experiential Museum?

Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.
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What is the Typhoon Theatre? Does it cost extra to experience it?

The Typhoon Theatre is a multi-sensory simulation, where you experience sailing into a storm and eventually sinking into the sea. Admission ticket to Maritime Experiential Museum does not include admission to the Thyphoon Threatre. It requires a separate admission pass at SGD3 per person (4 years old and above).
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Are there additional costs inside Maritime Experiential Museum?

All attractions are included in your admission ticket with the exception of Typhoon Theatre and special ticketed events.
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What is the duration of each Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.
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How long is the Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.
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Are there restaurants in the Museum?

No. The nearest dine-in restaurant is Ocean Restaurant that is located inside S.E.A. Aquarium.
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Is the Pirate Encounter a new show at the Bao Chuan Ship?

No. The Pirate Encounter is not a show. It is a walkthrough gallery within the Bao Chuan Ship, where you witness, via projection and audio cues, pirates invading the ship.
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What is the rental charges for a wheelchair at Maritime Experiential Museum?

Personal Strollers and wheelchairs are welcome in The Maritime Experiential Museum. The Martitime Experiential Museum has been designed to give barrier-free access to most routes within. To access the basement level, guests with disabilities can use the lifts at the Maritime Experiential Museum entrance or by going through the Typhoon Theatre experience, which will end at the basement level. There is no stroller rental with in the Maritime Experiential Museum. There is Rental for wheelchairs and the payment can be made at the ticket counter by registering your name, phone number, and with a refundable deposit of SGD50 and a rental cost of SGD15. The wheelchair can only be used within the Museum. Collection of the Wheelchair will be at the entrance of the Maritime Experiential Museum.
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What is the difference between Annual Pass & Season Pass of Maritime Experiential Museum?

At the current moment, there are no Annual Pass or Season Pass for Maritime Experiential Museum.
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How long is the in-water experience in Dolphin Island?

There will be 30 minutes of in-water experience, except for non-wet programmes such as Trainer for a Day, Dolphin Observer and Dolphin Encounter.
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Are there age, height or weight restrictions for the exhibits in Maritime Experiential Museum?

There is no restriction for Maritime Experiential Museum.
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Is there a way to skip the regular queue at Maritime Experiential Museum?

Express queues are currently not available.
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Can I take photos within Maritime Experiential Museum?

Feel free to take as many pictures as you would like. There are also photographers located within the museum to assist with capturing your lasting memories. However, please note that production cameras are not allowed inside the Maritime Experiential Museum.
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Are there children activities in the Museum?

All interactie exhibits are children-friendly. There are no special kids corner in the Museum.
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Are there age limit for Maritime Experiential Museum?

There is no restriction for Maritime Experiential Museum, but we advise all visitors under the age of 13 to be accompanied by paying adults or guardians
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Where can I obtain an Maritime Experiential Museum Map?

The Maritime Experiential Museum Map can be downloaded  here or are available onsite at the main entrance of the park.
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How much time will it take for the Typhoon Theatre experience?

Each Typhoon Theatre experience is approximately 10 minutes long.
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What is the capacity of the Maritime Experiential Museum?

The Maritime Experiential Museum can accommodate 900 guests at any time.
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Does the Maritime Experiential Museum provide school group service on any programmes?

The Museum is working with Singapore schools in developing its educational programmes.
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Are there lockers within the Maritime Experiential Museum?

The nearest lockers are found outside the Aquarium towards Adventure Cove Waterpark entrance or alternatively at The Forum B1.
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Is smoking allowed in Maritime Experiential Museum?

Smoking is not permitted inside Maritime Experiential Museum. Guests who wish to smoke may proceed to the designated smoking areas outside Maritime Experiential Museum. Please ask any team member for assistance with directions.
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Hotels

84 questions

Hotels

84 questions

How much would breakfast cost?

American buffet breakfast costs at Fratelli, Sessions and Forest at Resorts World Sentosa, as follows: Mondays to Fridays SGD39 ++ for Adults SGD19.50 ++ for Child (4 to 12 years old) Saturdays, Sundays and Public Holidays SGD44 ++ for Adults SGD22 ++ for Child (4 to 12 years old) Festive Cafe at Genting Hotel Jurong, as follows: For a Local breakfast costs: Mondays to Sundays SGD12++ for Adults SGD6++ for Child (4 to 12 years old) For a Breakfast combo (Local Breakfast + American Breakfast) Mondays to Sundays SGD$18++ for Adults SGD$9++ for Child (4 to 12 years old)
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What are the check-in and check-out times?

Check-in: After 3pm Check-out: 11am (for walk-in guests, and those who booked via online travel agents and corporate & travel agents) Check out: 12pm (for guest who booked via Genting Rewards) Check-out: 1pm (for guests who booked via Web Direct) ** Check-in during Peak Hours may require a longer waiting time
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Is there any special promotion for hotel stay?

For hotel promotion enquiry, you may visit  Hotels & Spa.
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What is there to do in hotel for kids?

There is a  Kids Club located at Hard Rock Hotel Level 2.
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Is there a private pool?

Private pools are only available at Crockfords Tower and Beach Villas.
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What is the deposit required at check-in?

Cash Deposit: SGD100 per night of stay Credit Card Pre-Authorisation: SGD100 (regardless of stay period)
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Can I still use the Sentosa pass after checking out?

Yes. After first use, the pass is valid for 3 days.
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Are there connecting rooms?

Yes, connecting and adjoining rooms are available. Please indicate this request when making your reservation. All requests are subject to availability
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How can I cancel my booking of hotel?

You can send in your request to reservations@rwsentosa.com
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Is there turndown service?

1)Beach Villas and Crockfords Tower have a 24-hour butler service that includes turndown service. 2)The Equarius Hotel, Hard Rock Hotel and Hotel Michael provide turndown service for all suites. 3) Festive Hotel and Genting Hotel Jurong do not provide turndown service.
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Will children need an additional bed?

Children below 12 years old can share the existing bed. At Equarius Hotel,Hotel Michael, Hard Rock Hotel, Crockfords Tower & Beach Villa, extra bed is available at an additional charge. At Festive Hotel, sofa bed that can be converted to a bed at an additional charge. Extra bed - $70++ For Casino Member - $80nett At Genting Hotel Jurong - Extra beds are available at ; Extra bed - $70++ For Casino Member -$65nett Sofa bed only for Suites - $55++
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Do I need to register all my family members when I check-in?

All guests who are staying for the night will have to be registered at check-in. This is a requirement by the authorities and the hotel licensing act
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What do I need at check-in here in the hotel?

This is what you need : 1) Singaporean & PRs - Valid Photo Identification Document (e.g. IC, Passport, SAF issued 11B) 2) Foreigners - Valid Photo Identification Document (e.g. Passport) 3) Casino Members - Valid Photo Identification Document and Membership Card. * All guest must provide a guaranteed mode of payment for rooms and incidental charges upon check-in (e.g. Cash/ Credit Card)** Please be reminded that Driver's Licence is no longer accepted.
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Does the hotel provide towels to go to Adventure Cove Waterpark?

Hotel towels are not allowed to be brought out from the room. There are towels available at Adventure Cove with a fee.
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Can I leave my luggage at the reception before check-in time?

Yes,. We have luggage storage facilities available, please approach the hotel concierge. Luggage storage facilities are available for guest who are staying in the hotel or dining in our restaurants.
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Can I use the hotel facilities, gym or swimming pool before checking in or after checking out?

Yes, please approach the Reception Counter for assistance. This excludes Genting Hotel Jurong, where facilities are only accessible during your stay with your room key card.
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Can I check my booking of hotel?

You can send in your request to reservations@rwsentosa.com
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I am travelling with my parents. However, I would like to check in earlier/first? Deposit will also be made by my parents as I do not own any credit card. Is that possible?

To check in separately, you must be registered as a 'room sharer' when making reservations. Do bring along an identification document. Your parents must proceed to the front office for registration and deposit when they arrive.
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Is there free Wi-Fi?

Yes. Complimentary internet access is available for all hotel guests. RWS hotels in Sentosa: up to 3 devices throughout your entire stay Genting Hotel Jurong: up to 2 devices throughout your entire stay
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Are there children amenities at Hotel?

Baby Crib/Cot and Bath tub are available at all Hotels. Kids amenities are only provided at Equarius Hotel and Beach Villas. Please indicate request when making your reservation.
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What is the legal check-in age for your hotel?

You must be at least 18-years of age to check-in. Guests below 18 years of age must be accompanied by a parent or legal guardian.
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Are there bathtubs in Hotel ?

Bathhubs are only available in Suites and Villas except Genting Hotel Jurong.
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Can non-hotel guest use the hotel facilities, gym or swimming pool?

Only in-house hotel guests are allowed to use the hotel facilities. Guest must be registered at the particular hotel to use its pool. *Please approach our Hotel Concierge for directions.
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What are the star ratings of each hotel?

5 Stars: Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael 3 Stars: Genting Hotel Jurong
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Are kids pool available ?

There is a kid's pool and wet play area in Festive Hotel. All kids must be accompanied by an adult at all times.
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Can I check my request of hotel?

You can send in your request to reservations@rwsentosa.com
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Can I get a bed guard?

Yes. Please request this via Housekeeping, subject to availability.
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Is there any special promotion with credit card for hotel stay?

For hotel promotion with credit card enquiry, you may visit  Mastercard Exclusives.
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Are towels provided at the swimming pool?

Yes. Pool towels are provided.
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Do Hotel rooms have balconies?

All Hotels have room with Balcony except Genting Hotel Jurong.
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is fresh milk available for coffee in the room?

Powdered creamer is available in the rooms. You may call In room dining through our operator for fresh milk and will be delivered with a fee.
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How can I change my package of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
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How many hotels are there in Resorts World Sentosa?

Resorts World Sentosa houses 6 hotel brands on Sentosa and 1 other (Genting Hotel Jurong) in Jurong East, a 20-minute car ride away. The 6 Sentosa-based hotels are: Beach Villas (which includes both the Ocean Suites and TreeTop Lofts) Crockfords Tower Equarius Hotel Festive Hotel Hard Rock Hotel Hotel Michael
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How deep is the pool?

The swimming pool depth for all hotels is 1.2 metres deep. For Hard Rock Hotel: Beach pool - 0.9m-1.2m Lap pool - 1.2m-1.4m Swim-up Bar - 1.2m Swimming pools are open from 7am to 8pm daily.
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Are the hotels non-smoking?

The following hotels have smoking floors available on selected levels; Crockfords Tower, Beach Villa, Hotel Michael, Festive Hotel Genting Hotel Jurong. Please indicate your preference when making your reservation, subject to availability. Hard Rock Hotel and Equarius Hotel are Non-Smoking hotels with designated smoking areas available just outside the hotel premises.
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Can I plug in HDMI on the TV?

Yes it does. However we do not provide HDMI cables and we do not encourage plugging in devices through the HDMI port.
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Can I bring my pet to the hotels?

No, pets are not allowed in the hotel premises except for guide/service dogs.
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Do hotel require hotel key card to access the guest lift?

Yes. All hotels will require hotel room to access the lift.
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How can I access the free WiFi?

RWS hotels : Search for guestwifi@rws, select 'hotel guest' and the hotel you are staying at, and input the 4-digit room number and your last name. You can utilise the free WiFi for up to 3 devices. Genting Hotel Jurong: Search for wireless@ghj and input your room number and hotel confirmation number. You can utilise the free WiFi for up to 2 devices.
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How can I change my booking of hotel?

For bookings made via Resorts World website, please click  here to retrieve your bookings. Please note that packages sold are non refundable, non amendable and non cancelable.
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Is there jacuzzi at the swimming pool?

Jacuzzi is only available at Hotel Michael, Festive Hotel, Hard Rock Hotel and Beach Villas only. For more information, please approach our Hotel Concierge.
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What tv channels can I watch in rooms?

Please feel free to browse the 'In-room Entertainment and TV Channel'. The channels list are as follows: 

TV Channels Programs
1 RWS Welcome Video
 2  Channel 5 HD
 3  Channel 8
 5  Suria
 6  Vasantham
 7  Okto HD
 8  Channel News Asia HD
 15  Nickelodeon
 18  CNN
 21 AXN 
 22  National Geographic
 23  KBS World
 24  Cartoon Network
 30  HBO
 35  CTI Asia
 36  Channel U
 38 CCTV - 4
 39 Celestial
 40 EETV News  
41  ETTV Asia
 42 Kids 
 56 Discovery Channel 
 57 Travel Channel 
 58  Fox Movies HD
 59 Star Chinese Channel 
 60 Nat Geo Wild 
 61 Astro Prima 
 62 MNC Drama Channel 
 63  Xing Kong
64  cHK
 65  Pesona
 66 Phoenix Chinese Channel 
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Is there a microwave?

No. We do not have mircowave in the room.
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Do hotel provide limo transfer?

Yes. We do provide limo service at a charge.
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Where is the swimming pool located?

Swimming pool are located as follows: Hotel Michael - Level 3 Crockfords Tower - Level 3 Festive Hotel - Level 3 Hard Rock Hotel - Level 2 Equarius Hotel & Beach Villas - within the vicinity of Beach Villas Genting Hotel Jurong - Level 2 Please approach Hotel Concierge for directions.
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Is there any service charge or taxes?

There is a 10% service charge and 7% government service tax (GST).
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What type of facilities available at Hotel?

There are available facilities of swimming pool, gym, kids' club and restaurants
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Do you provide travel adapters?

Yes. Please request this via Housekeeping.
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Do you provide babysitting services?

Yes. Please reserve this babysitting service in advance with Concierge. Charges apply.
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Is there a convenience store?

You can find convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Please approach the concierge for direction.
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Where are the hotels located?

Resorts World Sentosa is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269 Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516
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Are laundry services available at your hotel?

Laundry services are available at all RWS Hotels at a charge. Genting Hotel Jurong has a Laundromat facility at Lobby Level 1 Laundry & Dry Clean Services. 5pm to 8pm, Monday to Saturday (closed on Sunday and Public Holidays). 24 hours Self-service Laundromat Room at Level 2 at SGD10nett per wash and SGD10nett dry cycle with Ironing Facilities. Ironing Facilities are available at all Hotels. Please contact Housekeeping for assistance.
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Is room service available in the hotel after midnight?

Yes, room service is available 24 hours at all Resorts World Sentosa hotels except Genting Hotel Jurong.
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Is there a sauna in the hotel?

No. However, you may visit ESPA for all spa services. Charges will apply.
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What amenities do you provide for special Occasion?

We are with you on your special occasion! Please indicate request when making your reservation.
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Do hotels provide guest amenities?

Yes. Standard guest amenities are provided. E.g. like bathroom amenities, bathrobes, slippers. Guests can purchase personal hygiene items at a convenience chains such as 7-Eleven and Watsons near the Sentosa Express Waterfront Station. Genting Hotel Jurong Standard amenities are available. However, for additional hygiene related amenities can be purchased at Level 1 Vending Machine.
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Is there a prayer direction?

Yes, prayer direction is available at hotel guest room. Please call Front Desk for assistance.
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Is there a gym available in the hotel?

24 hours Gymnasiums are available only for In-house guests at the following hotels : Hard Rock Hotel, Level 2 Hotel Michael, Level 3 Genting Hotel Jurong, Level 2 ESPA Gymnasium is chargeable at $9 nett
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Do Hotel Michael has USB socket?

Only selected room are equipped with USB socket.
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Is there a printing service nearby to print some documents?

Please approach the hotel concierge directly for assistance. For Hard Rock hotel guests, head to the Business Centre at Hard Rock Hotel Level 2, right beside Sessions restaurant, for document printing. Charges apply.
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Is there an ice dispenser ?

There are ice dispensers available in all Hotels except Equarius Hotel, Beach Villas & Crockfords Tower. Please request for ice through In-Room Dining for Equarius Hotel & Beach Villas.
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Can I make outgoing calls on the room phone?

Yes. Charges apply. Alternatively, you may use the Handy smartphone provided hotel guests. On top of other uses, the Handy smartphone allows free local calls as well as free IDD to 10 countries: Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, South Korea, Taiwan, Thailand. You may also use the Handy smartphone as your personal mobile during your stay. Please look out for promotion available at Resort World Sentosa from your Handy smartphone.
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Is there an air pump for floats that I can use?

No. This is not available.
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What bathroom doors are used in your hotels?

The bathroom doors are either sliding or pullout doors.
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Are there mini-bars in the hotel rooms?

Yes, mini-bars are available. Stocked items are only available in suites except Genting Hotel Jurong. *These items will be billed upon consumption.
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Do hotel provide newspaper?

No. However You can purchase it from the convenience chains such as 7-Eleven near Sentosa Express Waterfront Station.
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Will I be charged for using lthe safe box?

No. All in-house guests can use the safe deposit box in the rooms without any additional charge.
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Can I book for Hotel in-room massage from ESPA?

All treatments and massages are done inside ESPA
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Is there a clinic nearby hotel?

Shenton Medical Clinic is located at Resorts World Sentosa Basement
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Do Hard Rock Hotel has USB socket?

No. This is not available.
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How can I get a clothes rack / more laundry bag?

Please call Housekeeping for assistance.
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Is there shoe shine service?

No. This service is not available.
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Do Equarius Hotel has USB socket?

All rooms are equipped with USB socket.
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Are the rooms wheelchair accessible?

Yes, Crockfords Tower, Equarius Hotel, Festive Hotel, Hard Rock Hotel, Hotel Michael have rooms designed for persons with disabilities. The room has a bigger shower stall and access, foldable handicap seat, as well as metal support bars by the toilet and shower stall.
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is there butler services in the Presidential Suite?

Yes. We can arrange for Butler Services. Butler services is only available at Crockfords Tower and Beach Villa.
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How do I use the coffee machine?

Please contact Housekeeping for assistance.
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Is there an iron and board hotel?

Yes. Please request this via Housekeeping.
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Do Festive Hotel has USB socket?

No. This is not available.
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What are the bars near hotel?

You may visit The Rock Bar at Hard Rock Hotel Lobby level. Our operation hours are from 12noon - 12mn during weekdays and 1pm to 1am during weekends.
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Are wheelchairs provided at the hotels?

Yes, wheelchairs are available upon request. Please indicate this requirement when making your reservation.
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Are there any rooms specially designed for persons who are physically-challenged?

Yes, rooms designed for persons who are physically-challenged are available in all hotels. Please indicate request when making your reservation.
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Can I toggle the TV language to Mandarin?

Sadly no. There is no language toggle option.
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Do Beach Villa hotel has USB socket?

All rooms are equipped with USB socket.
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Do Genting Hotel Jurong has USB socket?

All rooms are equipped with USB socket.
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Fratelli Trattoria

5 questions

Fratelli Trattoria

5 questions

What cuisine does Fratelli Trattoria serve?

 Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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Where can I see the menus of Fratelli Trattoria?

Fratelli Trattoria's menu is available  here.
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What are the operating hours for Fratelli Trattoria?

 Fratelli Trattoria opens for dinner only. Restaurant is closed every Mondays, except Public Holidays. Last Order time is half an hour prior to restaurant closing time.
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Where is Fratelli Trattoria located?

Fratelli Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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How can I make reservations for Fratelli Trattoria?

Simply make your dining reservation at Fratelli Trattoria online  here.
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Hard Rock Hotel

19 questions

Hard Rock Hotel

19 questions

How many person can accommodate in Hard Rock Hotel room?

Deluxe room, deluxe pool view room and deluxe suite can accommodate up to 3 adults or 2 adults and 2 children. Rock Star Suite can accommodate up to 5 adults or 4 adults and 4 children.
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What is the bed size at Hard Rock Hotel?

The different bed types available are: King bed - 1800mm x 2000mm x 300mm Twin Beds (2 x double beds) 1350mm x 2000mm x 300mm
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Can we combine the 2 double beds to make a king bed?

Unfortunately, joining of beds are not encouraged for the safety or our team members and guests.
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Where is the Hard Rock Hotel swimming pool?

All guests of Hard Rock Hotel Singapore can access the outdoor swimming pool at Level 2, next to the lobby. Please approach the concierge for direction.
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Can I loan a guitar?

Yes, sign the loan agreement with a deposit of SGD500 (cash or credit card, refundable upon guitar return) at the Concierge. The deposit does not include hotel incidental charges.
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Are there any restaurants at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Level 2 (lobby level), and serves local cuisine, crabs and seafood, unique desserts, and an International buffet breakfast. A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served. Visit  sessions for more information on the restaurant.
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Where is Hard Rock Hotel?

Hard Rock Hotel is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What room views are available at Hard Rock Hotel?

There are the Resort and Pool views subject to availability. Please indicate any request when making your reservation.
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Can we borrow a thermometer?

Yes, thermometers are available for a fee as we do not re-use them for hygiene purposes. You may check with our Guest Experience Specialists for assistance.
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Is the in-room food service Halal?

No. The kitchen is not Halal-certified but Halal food is available The Forum and The Bull Ring. Please approach concierge for more information.
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What type of rooms at Hard Rock Hotel?

There are 364 rooms from a mix of: Deluxe Room (up to 40sqm) Deluxe Suite King (76sqm) Rock Star Suite (179sqm)
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can I place rose petals on the bed?

Due to staining of mattress, we discourage use of rose petals on top of the bed. Our Concierge team will have more exciting recommendations to make your celebration special. Email us directly at Hardrockhotel.concierge@rwsentosa.com for more rockin' suggestions
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Do we get discount at Hard Rock Café?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Café Sentosa. Subject to terms and conditions
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Do we get discount at Hard Rock Shop?

Hard Rock Hotel Singapore in-house guests are entitled to 10% discount at Hard Rock Shop Sentosa. Subject to terms and conditions
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Do Hard Rock Hotel has steam bath facilities?

No. This is not available.
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Is there a restaurant at Hard Rock Hotel?

Sessions restaurant is located at Hard Rock Hotel Singapore, Level 2 and they served breakfast, lunch and dinner.
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I cannot locate the air-con controller. Where is it?

Air-con controller is on the master control panel next to the bed.
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Is rubber mat available in the shower?

Yes. We do provide rubber mat upon request.
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Can I use my Hard Rock Rewards points for my incidental charges?

You may earn reward points (subject to terms and conditions) however you are unable to use those points to settle incidental charges in the hotel
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ESPA

11 questions

ESPA

11 questions

Are there age limit for ESPA?

Yes. Access to the spa for treatment and to the facilities, including the changing facilities, spa and heat experiences are restricted to guests over 18 years of age. For ESPA gym, it is open only to guests aged 16 years old and above.
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Are ESPA facilities and gym open to public guests?

ESPA gym and facilities are only for ESPA guests. Equarius Hotel guests can access ESPA gym for SGD 9 (valid for 24hrs), and ESPA facilities for SGD 21 (valid for the day until 10pm). Payment can be made at ESPA (9am to 10pm daily) and at Equarius Hotel front desk (after 10pm).
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Is there an ESPA hotel package?

Yes, ESPA has 3, 5, or 7-night programmes customised for individual improvement, through the integration of naturopathic and traditional therapies, body and face treatments, fitness programmes and spa cuisine. You may drop ESPA an email at ESPA@rwsentosa.com
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What are the services available in ESPA?

A total relaxation experience through its wide range of immaculately designed treatments, spa suites, signature facilities, and natural-based therapies.
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What are ESPA's operating hours?

The services at ESPA is open at the following timings: Treatment hours: 10am to 10pm (Daily) Spa Facilities hours: 9am to 10pm (Daily) Gymnasium hours: 24 Hours (Daily)
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Are there massage services provided at the hotels?

ESPA is located at the West Zone in Resorts World Sentosa and provides a wide range of spa and services. You may contact them directly at +65 6577 8880, email ESPA@rwsentosa.com or walk in.
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How do I make ESPA reservations?

Call ESPA on +65 6577 8880, email ESPA@rwsentosa.com or walk right in. Do book your treatment 48 hours in advance to ensure the preferred time and service are available.
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Is there an ESPA membership?

Yes, ESPA has three membership tiers. ESPA Fitness, ESPA Essence and ESPA Lifestyle.
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Where is the nearest car park to ESPA?

Drive into the B1 West Car Park, turn towards Equarius Hotel and park in either the B1M or B1 Car Park segment. Exit towards Equarius Hotel L1 and access ESPA past the hotel's lobby and driveway.
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Are trainers available at ESPA?

Yes, ESPA fitness trainers are available from 8am to 10pm daily
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Where is ESPA?

ESPA, located at Resorts World Sentosa, offers one of the best spa experiences in Singapore
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Attractions

18 questions

Attractions

18 questions

What are the operating hours for the attractions of RWS?

As operation hours varies and are subjected to changes without prior notice, you may visit our website for updates.
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Can I buy tickets on the same day that I wish to visit the attractions of RWS?

Yes, you can! But these are subject to daily availability. The ticket booths are open 30 minutes before the park operation hours. To book your tickets directly, you may visit  attractions
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What is the dress code for the attractions of RWS?

For the best experience, you are advised to wear comfortable clothes and shoes. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the attractions. You may also wish to bring along a separate set of clothes if you are visiting Universal Studios Singapore as you may get wet at selected attractions.
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Are there ticket price difference for the attractions on different dates?

There is no price difference for tickets purchases on different dates. For more promotions please visit  attractions  Dolphin program reservations can be made via Resorts World Sentosa website
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Where can I purchase tickets to the attractions of RWS?

You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival. To book your tickets directly, you may visit  attractions
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May I change ticket date of the attractions of RWS?

Please approach Guest Services Counters located outside respective attractions for assistance in ticket issues.
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Will Attractions close during heavy downpours or thunderstorms?

For your safety, all outdoor rides in our attractions will be suspended in the event of inclement weather.
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What is the duration of visiting the attractions of RWS?

Universal Studios Singapore: Due to attraction wait time and queues, it takes approximately 5 hours or more to experience Universal Studios Singapore. Please feel free to skip the regular queues for selected attractions by purchasing our Universal Express or Universal Express Unlimited Pass. S.E.A. Aquarium: Depending on the crowd, it takes approximately 2 hours or more to experience S.E.A. Aquarium. Adventure Cove Waterpark: Due to attraction wait time and queues, it takes approximately 3hours or more to experience Adventure Cove Waterpark. Please feel free to skip the regular queues for selected attractions by purchasing our Adventure Express Pass. Maritime Experiential Museum: Depending on the crowd, it takes approximately 1 hour or more to experience Maritime Experiential Museum.
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If I am a hotel customer of RWS hotel how do I purchase tickets to the attractions of RWS?

You may visit any attractions ticket booth outside the park or inquire with your hotel concierge. As tickets are subject to availability, we encourage guests to make their bookings before arrival. To book your tickets directly, you may visit  attractions.
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Is there retail only ticket if I just want to buy gift from the attractions?

There is no retail-only admission tickets. You will need a regular admission ticket to enter Universal Studios Singapore. For a no-admission-ticket shopping trip, head to That's A Wrap store just outside the park. A range of selected merchandise is available there. For a wider selection of products, you will need access to the park proper.
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Am I allowed to re-enter the attraction of RWS, on the same day, after I have exited the park?

Your admission ticket is valid for re-entry on the same date of visit. Please do obtain a re-entry handstamp before you exit the park if you wish to re-enter for the day. A valid handstamp and admission ticket are required to be presented for re-entry. For special events, additional terms & conditions apply. For Entry into Dolphin Island is only valid on the date and time of your Dolphin Interaction Programme. Re-entry into Dolphin Island is not allowed. For special private interaction programmes with family and friends, terms and conditions apply. To book your tickets directly, you may visit  attractions
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Can I bring outside food into the attractions of RWS?

Outside Food and drinks are not permitted into the park except Baby food, formulas and food for guests with special dietaries. Bag checks will be conducted at the entrance. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands inside the parks.
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Are the attractions' tickets transferable?

Tickets are not transferable and must be used by the same person throughout the day.
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Are there ticket packages that include hotel stays at Resorts World Sentosa?

Yes, please find out more  here
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What should I do if I feel unwell in the park?

Please approach any team member for assistance. First Aid is available within/near the park.
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Are hotel guests guaranteed tickets to the attractions?

Tickets for all guests are available on a first-come-first-served basis.
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Where can I purchase tickets for TrickEye Museum?

You can purchase tickets  online or on-site.
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Are there any gift shops in RWS atractions?

Universal Studios Singapore: Retail shops are located both inside and outside Universal Studios Singapore. Please refer to  here for more information. S.E.A. Aquarium: Retail shop is located inside S.E.A. Aquarium. Please refer to  here for more information. Adventure Cove Waterpark: Retail shop is located inside Adventure Cove Waterpark. Please refer to  here for more information. Dolphin Island: There is no retail shop located inside Dolphin Island. Guests can purchase Dolphin Island related items in the retail shop located inside Adventure Cove Waterpark. Maritime Experiential Museum: Retail shop is located inside Maritime Experiential Museum. Please refer to  here for more information.
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Osia

6 questions

Osia

6 questions

Is there a child policy at Osia Steak & Seafood Grill?

We welcome children and families at  Osia Steak & Seafood Grill. However, do note that dress code applies at the restaurant.
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Where is OSIA located?

Osia Steak & Seafood Grill is located at Festive Walk. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Where can I get the menu for OSIA?

 A-La Carte and Set menus are available for Lunch and Dinner.
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What are the operating hours for Osia Steak & Seafood Grill?

 Osia Steak & Seafood Grill operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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What cuisine does Osia Steak & Seafood Grill serve?

Offering premium meats and seafood selections grilled to smoky perfection in a stone hearth oven,  Osia Steak and Seafood Grill is a hangout for the true connoisseur. This restaurant is perfect for a gathering of friends and associates, as you share in a pleasant, hearty meal.
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Can I make reservation for OSIA?

Simply make your dining reservation at Osia Steak & Seafood Grill online  here.
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Fratelli

5 questions

Fratelli

5 questions

What cuisine does Fratelli serve?

Helmed by Michelin-starred chefs, Enrico and Roberto Cerea, whose family runs the renowned Da Vittorio restaurants in Italy, Fratelli brings you two dining experiences in one location - Fratelli Pizzeria and Fratelli Trattoria.  Fratelli Trattoria is a dinner-only establishment serving modern Italian creations from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.  Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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Where is Fratelli located?

Fratelli Pizzeria and Trattoria is located at Hotel Michael Level 2 (Lobby Level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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How can I make reservations for Fratelli?

Simply make your dining reservation at Fratelli online now:  Fratelli Pizzeria  Fratelli Trattoria
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Where can I see the menus of Fratelli?

Fratelli Trattoria's menu is available  here. Fratelli Pizzeria's menu is available  here.
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What are the operating hours for Fratelli?

 Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends.  Fratelli Trattoria opens for dinner only. Fratelli Pizzeria and Trattoria are closed every Mondays, except Public Holidays. Last order time is half an hour prior to restaurant closing time.
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Fratelli Pizzeria

5 questions

Fratelli Pizzeria

5 questions

Where can I see the menu of Fratelli Pizzeria?

Fratelli Pizzeria's menu is available  here.
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Where is Fratelli Pizzeria located?

Fratelli Pizzeria is located at Hotel Michael Level 2 (lobby level).
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What cuisine does Fratelli Pizzeria serve?

 Fratelli Pizzeria serves authentic Italian pizzas, pastas and other traditional favourites from the recipes of legendary Italian chefs, the brothers Enrico and Roberto Cerea.
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What are the operating hours for Fratelli Pizzeria?

 Fratelli Pizzeria is open for breakfast, lunch and dinner, as well as afternoon tea on weekends. Restaurant is closed every Mondays, except Public Holidays. (Breakfast is available daily). Last order time is half an hour prior to restaurant closing time.
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How can I make reservations for Fratelli Pizzeria?

Simply make your dining reservation at Fratelli Pizzeria online  here.
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General Enquiries

16 questions

General Enquiries

16 questions

What is the ticket price of the attractions of RWS?

For all the admission ticket information of RWS or to book your tickets directly, please visit  attractions
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I lost my ticket(s) / I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?

If you purchased your ticket via www.rwsentosa.com, please visit Guest Services located at the entrace of the respective park so that your unused ticket can be reprinted. You will be required to present the credit/debit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to the Guest Services for assistance.
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Are the attration's ticket refundable?

We regret that tickets sold are non-refundable and non-exchangeable, even in cases of inclement weather. For dolphin island ticket,rescheduling will be subjected to programs availability. No shows are charged 100% of their reservation amount.
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Where can I purchase tickets for other attractions in Sentosa?

Please visit www.sentosa.com.sg for full details of the attractions available in Sentosa Island and to purchase the tickets.
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Are there prayer rooms in the park?

The nearest prayer room is inside Universal Studios Singapore, between Sci-Fi City and Ancient Egypt zones (theme park admission ticket required for access).
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Are there ATMS where I can withdraw money using the card issued from my country?

Yes, there are ATM machines available in the Resort.
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I have lost an item within the attraction of RWS. What should I do?

Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services Counters and enquire about your lost item(s). Resorts World Sentosa assume no responsibility for any lost, stolen or damaged articles.
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Is there money changer available in the attractions area?

There is a money changer located inside That's A Wrap store at the entrance of Universal Studios Singapore. Alternatively, you may visit the money changer located at Basement 1, Forum which operates daily from 10am to 7pm.
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Is there a nursing room at the attractions area?

Yes. there is. Please approach our friendly staffs for the exact location.
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Are there ATMs in the attraction of RWS?

Automated Teller Machines (ATMs) are available both inside and outside Universal Studios Singapore. Inside Universal Studios Singapore: Please refer to the  Universal Studios Singapore park map for exact locations. Outside Universal Studios Singapore: ATMs are located outside our attractions, along The Forum Basement 1. Please ask any Resorts World Sentosa Team Member for more information.
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What payment types are accepted at RWS?

For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS*, ALIPAY, China Union Pay (CUP), RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars. The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX). *NETS is not accepted at selected RWS dining establishments.
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Is it raining now in Resorts World Sentosa/Sentosa?

Please click  here for the weather forecast.
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Is there a 24hour clinic available in Resorts World Sentosa?

Yes. It is located at B2-01, under the Shenton Medical Group. The clinic operates from 9:00am -1:00pm 2:00pm - 6:00pm
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Can I bring pets or animals into the attractions of RWS?

No pets or animals are allowed inside the attractions, with the exception of service animals for guests with disabilities. Please note that while service animals are permitted inside the Waterpark, they are not permitted to enter any of the water attractions or play areas.
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Is there any money changer in Resorts World?

Yes, there is a money changer located at Basement 1, The Forum which operates daily from 10am to 7pm.
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Is there a bank in Resorts World Sentosa?

No, the nearest bank branch is located at Vivo City.
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Tangerine

5 questions

Tangerine

5 questions

What cuisine does Tangerine serve?

Reinvigorate your body at  Tangerine in the idyllic recesses of ESPA. Its farm-to-table cuisine by Thai Chef Ian Kittichai, makes smart use of spices to bring you whole, natural foods that are nutritious and tasty.
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Where is Tangerine located?

Tangerine is located at ESPA, Level 1. The nearest carpark is located at B1M West Car Park (Blue Zone).
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Where can I get the menu for Tangerine?

 A-La Carte and Set menus are available for Lunch and Dinner.
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What are the operating hours for Tangerine?

 Tangerine operates for lunch and dinner. Restaurant is closed every Mondays and Tuesdays. Last order time is half an hour prior to restaurant closing time.
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Can I make reservation for Tangerine?

Simply make your dining reservation at Tangerine online  here.
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Curate

6 questions

Curate

6 questions

Is there a child policy at CURATE?

We welcome children and families at  CURATE. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection. Do note that dress code applies at the restaurant.
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What cuisine does CURATE serve?

 CURATE serves traditional and contemporary European cuisine and menus crafted by Chef de Cuisine, Chef Halat who promises inventive creations which challenge, tease and cajole your senses. Menus may differ during the quarterly "Art at CURATE” series, a one-week dining collaboration with Michelin Guide Singapore and wine authority Robert Parker Wine Advocate featuring international guest chefs from Michelin-starred restaurants.
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What are the operating hours for CURATE?

 CURATE operates for dinner only. Restaurant is closed every Sundays, except Public Holidays. Last order time is half an hour prior to restaurant closing time. During " Art at CURATE" series events, Lunch and Dinner is available.
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Where is CURATE located?

Curate is located at The Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for CURATE?

Simply make your dining reservation at CURATE online  here.
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Where can I get the menu for CURATE?

 A-La Carte and Set Dinner menus are available. During " Art at CURATE" Series events, Set Menus are available for Lunch & Dinner.
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Sessions

5 questions

Sessions

5 questions

What are the operating hours for Sessions?

 Sessions restaurant is open for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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what is the menu of Sessions restaurant?

 A-La Carte menus are available daily for Lunch & Dinner, except Friday and Saturday nights where Dinner Buffet is served.
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What cuisine does Sessions restaurant serve?

If you have a sweet tooth, love crabs and seafood, or enjoy hands-on cooking lessons, you’ll love Sessions at Hard Rock Hotel Singapore. This 3-in-1 dining destination combines a patisserie, a restaurant and a cooking studio in one location, making it an easy pick to enjoy good food and great fun with your favourite people. Head over to  find out more.
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How can I make reservations for Sessions?

Simply make your dining reservation at Sessions online  here.
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Where is Sessions restaurant located?

Sessions is located at Hard Rock Hotel Level 2 (lobby level). The nearest carpark is located at B1 West Car Park (Green Zone).
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Feng Shui Inn

5 questions

Feng Shui Inn

5 questions

What are the operating hours for Feng Shui Inn?

 Feng Shui Inn operates for Lunch and Dinner. Dim Sum is also available during Lunch hours. Last order time is half an hour prior to restaurant closing time.
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What cuisine does Feng Shui Inn serve?

 Feng Shui Inn is the perfect restaurant for discerning gourmands to enjoy authentic fine-dining Cantonese cuisine.
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Where can I get the menu for Feng Shui Inn?

 A-La Carte and set menus are available daily for Lunch and Dinner.
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Where is Feng Shui Inn located?

Feng Shui Inn is located on Level G2 of Crockfords Tower. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for Feng Shui Inn?

Simply make your dining reservation at Feng Shui Inn online  here.
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TEPPAN by Chef Yonemura

6 questions

TEPPAN by Chef Yonemura

6 questions

Where can I get the menu for TEPPAN?

 Set menus are available for Lunch and Dinner.
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Where is TEPPAN located?

TEPPAN is located at the Forum, Level 1. The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Is there a child policy at TEPPAN by Chef Yonemura?

We welcome children and families at TEPPAN. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.
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What cuisine does TEPPAN by Chef Yonemura serve?

As decorated Masayasu Yonemura’s first restaurant beyond the shores of Japan,  TEPPAN by Chef Yonemura is bringing his innovative French-Japanese teppanyaki fare to you here in Singapore. Step in for a dining experience that combines artistry and showmanship with the finesse borne from over 30 years in the culinary business.
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Can I make reservation for TEPPAN?

Simply make your dining reservation at TEPPAN By Chef Yonemura online  here.
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What are the operating hours for TEPPAN by Chef Yonemura?

 TEPPAN by Chef Yonemura operates for Lunch, Afternoon Dessert and Dinner. Restaurant is closed every Mondays, except Public Holidays. . Last order time is half an hour prior to restaurant closing time.
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Forest 森

5 questions

Forest 森

5 questions

What are the operating hours for Forest 森 ?

 Forest 森 operates for breakfast, lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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Where can I get the menu for Forest?

 A-La Carte and Set menus are available daily for Lunch and Dinner (except Sunday Lunch, Set menu only).
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What cuisine does Forest 森 serve?

Helmed by Singapore’s famous celebrity chef Sam Leong,  Forest 森 in Equarius Hotel prides itself on contemporary Chinese fine cuisine that goes beyond the familiar. Stepping into the high-ceilinged, spacious interior with a lush rainforest-themed decor, you know that dining at Forest will be an unhurried, experiential affair.
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Where is Forest Restaurant located?

Forest 森 is located at the lobby of Equarius Hotel. The nearest carpark is located at B1M West Car Park (Blue Zone).
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Can I make reservation for Forest?

Simply make your dining reservation at Forest 森 online  here.
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Getting here

35 questions

Getting here

35 questions

How can I get to Resorts World Sentosa?

There are various mode of  transportation to Resorts World Sentosa. Guests can travel by bus, car, foot and train.
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Any shuttle bus to take to rws?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
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Is carpark free?

 Free parking information
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How to take the monorail to rws?

By Sentosa Express: Board at Sentosa Station, Level 3 @Vivo City (lobby L) Board the Sentosa Express from Sentosa Station at $4 per person and alight at the next stop, Resorts World Station. Pre-arrival guests who has yet to check in (has yet to register) and coming to Resorts World via Sentosa Express can enjoy the complimentary ride for the first time by showing a copy of the RWS hotel confirmation at the ticketing counter, Level 3 Vivo City (Lobby L) Sentosa staff will then admit the number of guests depending on the room type stated in the confirmation letter. However, a maximum of 4 guests only are allowed per letter. Both hardcopy and softcopy confirmation letters are accepted.
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What is your carpark charges?

 Parking charges information
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Where can I take the cable car to rws?

By Cable Car: Guest can take the cable car from Mount Faber or Harbour Front station and alight at Merlion Station, guests can walk over by crossing the bridge from the Merlion/KFC that will lead them to Hotel Michael. Availability: Daily, 08:45am (first cable car) 9:30pm (last cable car) Fare: visit  here
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Where to drop off if I take a cab to rws?

By Taxi: If entering via RWS B1 main drop off point, only prevailing taxi charges apply. If entering via Sentosa Gantry, Sentosa island admission and taxi charges apply. All guests departing from RWS will be required to pay and additional surcharge of S$3.00
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Is there complimentary parking for attraction guests?

No, there is no complimentary parking for visiting attraction of RWS.
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How to get to rws from the airport on the train?

Yes, you can board the train from Changi Airport station which is located in between Terminal 2 and 3. Transfer at Tanah Merah Station, and take take the train that is heading towards Joo Koon to get to Outram Park Station. Change to the North East Line and alight at Harbourfront Station. You can then hop on to RWS8 bus at $1 per person or Sentosa Express at $4 per person.
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Where to board the bus to RWS?

There is no shuttle bus, however you may hop on to  RWS 8 Boarding/Alighting point: Outside VivoCity and HarbourFront Station bus stops Availability: Daily from 05:45am till 11:45pm (departing from RWS) Fare: S$1.00 (Round Trip)
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Is there a free shuttle service to Changi Airport?

No. Limo service are available at a charge. You may take a taxi, the MRT or other share-ride services to the airport.
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Will I get free parking if I am staying in RWS?

All in-house guests staying at Resorts World Sentosa will be entitle to 1 complimentary Carpark coupon per room per night for one time exit.
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What are the parking charges if I were to park at Resorts World Sentosa?

Weekdays (Monday - Thursday, Except Public Holiday): $7 for the first hour and $1 for each subsequent half hour or part thereof. $6 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period Weekends (Friday, Saturday, Sunday & Public Holiday): $8 for the first hour and $2 for each subsequent half hour or part thereof. $8 per entry from 7pm to 7am Maximum charge of $28 per 24 hours period
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Is there any shuttle service from the hotels to VivoCity?

You may board the complimentary RWS8 shuttle bus to VivoCity located at The Forum B1 car park. *There is a charge for all hotel guests using RWS8 from VivoCity to RWS. There's also a Sentosa Express service available to VivoCity. You may approach the Concierge for direction to Waterfront station.
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Can I use share-ride services such as Grab?

Yes. Book these services via their respective apps and indicate pickup point at the respective hotel lobby.
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Is there any complimentary pass for transportation that I can obtain for me to use during my stay there?

All in-house guests are entitled to complimentary Sentosa Express Passes from the individual hotel concierge. The number of tickets issued will be based on the number of registered guests as stated on the hotel confirmation letter. The Sentosa Passes can be used for Sentosa Express, waiver of Sentosa gantry (via the extreme left lane)
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Can I walk into rws?

By Foot: Sentosa Boardwalk Start: Vivocity (Outside Lobby F, Level 1 / End: RWS Waterfront Availability: Daily, 24 Hours Fare: FREE Entry until further notice.
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Is complimentary carpark coupons available?

 Free parking information
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How do I get to RWS from Changi Airport?

There are  various ways to get to Resorts World Sentosa. You may travel by train, taxi or car.
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How to drive into rws?

By Car: If entering via RWS B1 carpark, prevailing carpark charges applies.if entering via Sentosa Gantry, Sentosa island gantry admission and carpark charges apply. Should you will be staying with us at any of the hotels in RWS, please present the confirmation letter issued by RWS at the Sentosa gantry to get waiver off the gantry charges. Both hardcopy and softcopy confirmation letters are accepted.
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Where can I park at Resorts World Sentosa?

Hotel Michael & Crocksfords Tower - East Carpark Festive Hotel , Hard Rock Hotel & Equarius Hotel/Beach Villa - West Carpark Genting Hotel Jurong - Basement 1
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How can I book a taxi?

Please call Concierge for assistance.
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Do you provide free shuttle for guests staying in Genting Hotel Jurong who wish to visit Resorts World?

Yes, only tourists (Genting Hotel Jurong In-house guests) are allowed to board the shuttle bus to and from Genting hotel jurong. Before boarding, guests have to present key card sleeve with valid check in/check-out date. Each room key card packet permits 4 accompanying guests whom must be only tourists to board the shuttle bus. Total 5 including the registered guest.
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Can I park my motorbike at Genting Hotel Jurong?

Guests may park their motorbikes at the designated parking lots. Motorcycles Charges: Monday - Sunday & Public Holiday $5 per 24 hours block Should guest exit and comes back, it's considered as a new block/charge.
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Do you offer complimentary parking when I dine at your restaurants?

Enjoy  FREE PARKING with no minimum spend when you dine at our participating restaurants.
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Do RWS provide limousine transfers?

Airport/limousine Transfers are available for Resorts World Sentosa hotel guests and is chargeable as follow: BMW 740Li at $98nett per transfer Toyotal Alphard at $108nett per transfer Mercedes Benz VITO at $108nett per transfer 13 seater combi at $108nett per transfer
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Can someone park my car for me at Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaialble at $3 service fee per vehicle excluding of carpark charges.
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Will I get free parking if I am staying in Genting Hotel Jurong?

All Singapore registered cars will have to pay for parking at Genting Hotel Jurong. This will be applicable for all guests. Guests with Malaysia registered cars may receive 2 complimentary car park coupons (per room per day)
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Can I park my motorbike at Resorts World or Sentosa Carpark?

Motorbikes are not allowed into Sentosa Island and the nearest carpark will be at Vivo City.
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What is the maximum height limit for Resorts World Sentosa Carpark?

The maximum height limit for Resorts World Sentosa Carpark is 2.5M
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What are the parking charges if I were to park at Genting Hotel Jurong?

Weekdays (Monday - Thursday, Except Public Holiday): $3 per hour from 7am - 7am Maximum Charges of $25 Weekends (Friday, Saturday, Sunday & Public Holiday): $4 per hour from 7am - 7am Maximum Charges of $25
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Is there Valet Service in Resorts World Sentosa?

Yes, there is. 24 Hours Valet Service is avaiable at $3 service fee per vehicle excluding of carpark charges.
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Can someone park my car for me at Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
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Is there Valet Service in Genting Hotel Jurong?

No, there is no Valet Service in Genting Hotel Jurong.
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What is the maximum height limit for Genting Hotel Jurong Carpark?

The maximum height limit for Genting Hotel Jurong Carpark is 2.05M
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Syun

5 questions

Syun

5 questions

What are the operating hours for Syun?

 Syun operates for lunch and dinner. Last order time is half an hour prior to restaurant closing time.
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What cuisine does Syun serve?

At  Syun, you will be dining on fine Japanese cuisine, cocooned in the quiet elegance and ‘zen-ness’ of Japan past. Clad in natural wood and marble, Syun exudes simplicity, one that resonates strongly with its name (which means spring in Japanese) and the cooking philosophy of its chef, Hal Yamashita.
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Where can I get the menu for Syun?

 A-La Carte and Set menus are available daily for Lunch and Dinner.
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Where is Syun located?

Syun is located at Crockfords Tower Level 2 (lobby level). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for Syun?

Simply make your dining reservation at Syun online  here.
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Crockfords Tower

9 questions

Crockfords Tower

9 questions

How many person can accommodate in Crockfords Tower room?

Deluxe suite, premium suite and mansion can accommodate up to 3 adults. Villas can accommodate up to 6 adults or 4 adults and 4 children.
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Where is Crockfords Tower?

Crockfords Tower is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What rooms are available in Crockfords Tower?

There are 121 rooms from a mix of: Deluxe Suite Premium Suite Mansion 3 Bedroom Villa
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What is the bed size at Crockfords?

The different bed types available are: King bed 1860mm x 2000mm x 300mm Double Double bed 1350mm x 1900mm x 300mm
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What room views are available in crockford?

There are the HarbourFront, Merlion and Resort views subject to availablilty. Please indicate any request when making your reservation.
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Are there bathtubs in Crockfords Tower?

Yes, all suites, mansions and villas have a separate standing shower and bathtub.
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Do you have rooms with separate beds at Crockfords Tower?

The twin room has 2 double double beds measuring 1350mm x 1900mm x 300mm each.
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Do Crockfords Tower hotel has steam bath facilities?

All rooms are equipped with steam bath facilites.
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Are there any restaurants at Crockfords Tower?

There are two restaurants located at Crockfords Tower, namely Syun and Feng Shui Inn. Feng Shui Inn is located at Level G2, and serves Contemporary Cantonese cuisine for Lunch and Dinner, while Syun is located at Crockfords Tower Lobby, and serves fine Japanese cuisine. A-La Carte and Set Menus are available at both restaurants. Breakfast is available at Fratelli, Hotel Michael Lobby (Level 2).
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Universal Studios Singapore

20 questions

Universal Studios Singapore

20 questions

Are there fireworks at Universal Studios Singapore?

Fireworks Spectacular , a pyrotechnics show in Universal Studios Singapore is available on most Saturdays and selected holidays.
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Are there age, height or weight restrictions for the attractions in Universal Studios?

For your own safety, there are minimum requirements for each ride, attractions and programs. Please refer to  rider's guide for each Universal Studios Singapore individual attraction requirement.
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What is a Universal Express Pass?

The Universal Express is an add-on pass to the Universal Studios Singapore admission ticket that grants you access to the Express Lane at selected rides, which can shorten queue times. This Universal Express cannot be used as an admission ticket into Universal Studios Singapore; and a separate admission ticket will be required. Please purchase Universal Express or Universal Express Unlimited onsite at respective attractions ticket counters, and rates differ based on date of visit. There are two types of Universal Express Passes: Universal Express Pass allows one use of the Express Lane at each participating attraction. Universal Express Unlimited Pass allows unlimited use of Express Lane at each participating attraction.
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Are there age limit for Universal Studios Singapore?

All ages are welcome into Universal Studios Singapore. However, for your own safety, there are minimum requirements for each ride and attraction. Please refer to  this guide for more information.
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Are there extra charges for any of the attractions inside Universal Studios Singapore?

All attractions are included in your admission ticket with the exception of special ticketed events such as Halloween Horror Nights.
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What is the difference between Annual Pass & Season Pass of Universal Studios Singapore?

Both passes grant admission into Universal Studios Singapore. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days. Refer to Annual and Season Passholders’ benefits for more information.
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Are there special shows / programmes on the weekends at Universal Studio Singapore?

Hollywood Dreams Light-Up Parade, featuring over 100 performers parading through four of the Universal Studios Singapore seven zones, is available on Fridays, Saturdays and Select Public Holidays. The parade lasts for 30 minutes, of which guests can get a 10-minute viewing experience at any segment of the route. Fireworks Spectacular, a pyrotechnics show in Universal Studios Singapore is available on Saturdays and Select Public Holidays. Refer to plan your visit for more information.
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Where can I obtain an Universal Studios Map?

The Universal Studio Singapore Map can be downloaded  here or are onsite at the main entrance of the park.
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Are there photography restrictions within the park?

Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. For enquiries on wedding photography please email VIPExperience@RWSentosa.com.
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Is smoking allowed in Universal Studios Singapore?

Designated smoking areas are indicated in our Studio Guide. Please ask any team member for assistance with directions.
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Where can I purchase the Universal Express Pass and Universal Express Unlimited Pass?

Both are available from our website when you purchase your admission ticket, any attractions ticket booth, Guest Services counter, as well as select retail and F&B outlets inside the park.
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Are there lockers available for rent in Universal Studio Singapore?

Lockers are conveniently located throughout the park; charges apply. For luggage storage, you may wish to use the bigger lockers at the park entrance. Oversized luggage may be stored at the Rental Services counter for SGD35 per item during park operating hours. Free use of lockers for loose articles is available for the duration of each ride (including waiting time) at selected rides, after which regular charges apply. 
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Are baby strollers or wheelchairs available in Universal Studios Singapore?

Personal strollers and wheelchairs are welcome in the Universal Studios Singapore. Stroller and Wheelchair rentals are available near the Universal Studios Singapore entrance at the rate of SGD15 (infant and single stroller/wheelchair) and SGD20 (double stroller). Annual Pass holders enjoy a SGD5 discount. The rented Stroller and wheelchair can only be used within the Universal Studios Singapore.
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When does the Universal Studios Singapore character meet and greet appear for photo taking?

Timing for character meet & greet changes regularly. Look for the daily character appearance list in Universal Studios Singapore to plan your day.
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where can I take pictures with the characters at Universal Studios Singapore?

Timing for character meet & greet changes regularly. Look for the daily character appearance list in Universal Studios Singapore to plan your day.
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Am I allowed to bring in a skate scooter to Universal Studios?

Only Electric Convenience Vehicles are permitted inside the park.
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What is the direction to Universal Studios Singapore?

Universal Studios Singapore is located in Resorts World Sentosa on Sentosa Island. How to get here by walking: 10 minute stroll on the Sentosa Boardwalk. By bus: RWS 8 from VivoCity or Harbourfront; SBS 123 from Orchard Road. By Sentosa Express: Board it on Level 3 of VivoCity. By car: Park in B1 East (red zone).
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Are there Halal-certified restaurants in Universal Studios Singapore?

Yes, Halal-certified restaurants are available. You can refer to the  Universal Studios Singapore park map for exact restaurants.
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Are there facilities for guests with disabilities in Universal Studios Singapore?

At Universal Studios Singapore, we strive to create an environment that is accessible to everyone. Please refer to the  Rider's Guide for boarding procedures and specific information related to each attraction. Additionally, all restaurants, stores, toilets, lockers and common areas are accessible to guests using wheelchairs.
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Are there any guided tours in Universal Studios Singapore?

Universal Studios Singapore has a VIP Experience , where on top of a personalised tour of the park, you get exclusive treats including merchandise discounts, as well as priority access for attractions and performances at the park. Approach the VIP Experience lounge outside the park or call them at +65 6577 6077 or email VIPExperience@RWSentosa.com.
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Table65

6 questions

Table65

6 questions

What are the operating hours for table65?

 table65 operates for dinner only from Tuesday to Saturday. Restaurant is closed every Sunday and Monday, except public holidays. Last order time is half an hour prior to restaurant closing time.
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Where can I get the menu for table65?

 Dinner set menus are available at table65 from Tuesday to Saturday.
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What cuisine does table65 serve?

 table65, a "fine casual" restaurant by Michelin-starred Dutch chef Richard van Oostenbrugge. Serving Modern European cuisine.
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Is there a child policy at table65?

We welcome children and families at table65. Children between 4 to 12 years of age can either take the regular set menu or order from the ala carte selection.
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Where is table65 Restaurant located?

table65 is located at Hotel Michael Level 1 (near Lake of Dreams). The nearest carpark is located at B1 East Carpark (Red/Blue Zone).
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Can I make reservation for table65?

Simply make your dining reservation at  table65 online
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Festive Café

1 questions

Festive Café

1 questions

What cuisine does Festive Café, Genting Hotel Jurong (GHJ) serve?

 Festive café, Genting Hotel Jurong (GHJ) serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.



 
 
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Hotel Michael™

7 questions

Hotel Michael™

7 questions

How many person can accommodate in Hotel Michael room?

Deluxe room, deluxe suite, deluxe premium twin and deluxe premium suite can accommodate up to 3 adults or 2 adults and 2 children. 2 bedroom deluxe suite, 2 bedroom premium suite, merlion suite and presidential suite can accommodate up to 6 adults or 4 adults and 4 children.
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Where is Hotel Michael?

Hotel Michael is located at 8 Sentosa Gateway, Sentosa Island Singapore 098269
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What are the different room types available at Hotel Michael?

There are 464 rooms from a mix of: Deluxe Room 1-Bedroom Deluxe Suite King 2-Bedroom Deluxe Suite 1 or 2-Bedroom Deluxe Premium Suite Presidential Suite 2-Bedroom Merlion Suite
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What room views are available at Hotel Michael?

There are the Resort view, Merlion view and Universal Studios views. Please indicate any request when making your reservation. All requests will be subject to availability.
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Are there any restaurants at Hotel Michael?

Fratelli Trattoria and Fratelli Pizzeria are located at Hotel Michael Level 2 serving authentic Italian cuisine for lunch and dinner, and an International buffet breakfast*. For reservations and more information of the restaurant, please visit their website: 1)  Fratelli Trattoria 2)  Fratelli Pizzeria *Reservations are not accepted for Breakfast. Walk-ins are welcomed.
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What is the bed size at Hotel Michael?

The different bed types available are: Twin Beds - (2 x double beds) 1350 x 2000 x 300mm King Bed - 1800 x 1900 x 300mm
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Do Hotel Michael has steam bath facilities?

Steam bath facilities is only available in our luxury suites.
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S.E.A. Aquarium™

17 questions

S.E.A. Aquarium™

17 questions

Are there additional costs inside SEA Aquarium?

All attractions are included in your admission ticket with the exception of special ticketed events.
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Are there age limit for S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium, but we advise all visitors under the age of 13 to be accompanied by paying adults or guardians
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Is there a way to skip the regular queue at SEA Aquarium?

Express queues are currently not available.
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Are strollers or wheelchairs allowed in the S.E.A. Aquarium?

Personal strollers and wheelchairs are welcome in the S.E.A. Aquarium. The S.E.A. Aquarium has been designed to give barrier-free access to most routes within. There are no strollers for rent in S.E.A. Aquarium. For wheelchairs, rental can be done at the Guest Services Counter (next to entrance escalator) by registering your name, phone number, and with a refundable depost of SGD50 and a rental cost of SGD15. The rented wheelchair can only be used within the S.E.A. Aquarium.
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Can I take photos within SEA Aquarium?

Yes, feel free to take as many pictures as you would like. There are also photographers located within the parks to assist with capturing your lasting memories. However, please note that production cameras are not allowed into the parks. Please be considerate and off your flash when taking photos of our marine animals.
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Are there age, height or weight restrictions for the exhibits in S.E.A. Aquarium?

There is no restriction for S.E.A. Aquarium.
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Are there places to eat within S.E.A. Aquarium?

S.E.A.side Snacks and Ocean Bites offers a wide variety of quick bites for the entire family who wishes to take a short break. For a sumptuous sit down meal, head down to Ocean Restaurant, located next to the Open Ocean Gallery.
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Where can I obtain the S.E.A. Aquarium Map?

S.E.A. Aquarium Map can be downloaded  here, or are available onsite as well as the main entrance.
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Are there any Guided Tours in SEA Aquarium?

SEA Aquarium has a  VIP Experience, where on top of a personalised tour of the park, you get exclusive treats including Complimentary Group Photo, as well as priority access for attractions and access to S.E.A Aquarium and Dolphin Island back-of-house. Please call them at +65 6577 7515 or email public.programmes@rwsentosa.com to enquire (Reservations are required and must be made at least 2 working days in advance.)
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Are there Halal-certified food options in S.E.A. Aquarium?

There are no Halal-certified restaurants in S.E.A. Aquarium. Halal-certified dine-in options are available within Universal Studios Singapore, at Malaysian Food Street, and at different outlets at The Forum.
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What are the fish feeding timings in S.E.A. Aquarium?

Please check with our team members during your visit for the day's feeding timings, as these change regularly.
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Where is SEA Aquarium?

S.E.A. Aquarium is located on Sentosa Island, guests visiting S.E.A. Aquarium can get to Sentosa via several ways: •By Walking: Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing S.E.A. Aquarium’s location. •By Buses: RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building). •By Sentosa Express: Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries. •By Car: If you enter via RWS B1 car park, only car park charges apply. If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.
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What is the difference between Annual Pass & Season Pass of SEA Aquarium?

Both passes grant admission into S.E.A. Aquarium. The Annual Pass is valid for 365 days, while the Season Pass is only valid for 180 days.
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Are there lockers within the S.E.A. Aquarium?

The nearest lockers are found outside the Aquarium towards Adventure Cove Waterpark entrance or alternatively at The Forum B1.
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Can I bring a school group to S.E.A. Aquarium?

Yes. We offer several exciting educational programs at S.E.A. Aquarium. Educators who are interested in bringing your students to S.E.A. Aquarium can email education@rwsentosa.com
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What cuisine does S.E.A. Aquarium Restaurant serve?

At Ocean Restaurant, you’ll be in for an out-of-this-world experience at Southeast Asia’s only underwater aquarium dining experience. Feast on the sight of fishes, rays and sharks swimming past while you savour the freshest Mediterranean-Californian cuisine.
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Is smoking allowed in S.E.A. Aquarium?

Smoking is not permitted inside S.E.A. Aquarium. Guests who wish to smoke may proceed to the designated smoking areas outside S.E.A. Aquarium. Please ask any team member for assistance with directions.
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Genting Hotel Jurong

10 questions

Genting Hotel Jurong

10 questions

How many person can accommodate in Genting Hotel Jurong room?

Superior room can accommodate up to 2 adults. Deluxe room and deluxe suite can accommodate up to 3 adults.
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Can I access the Sky Lounge at Genting Hotel Jurong?

Access to Sky Lounge is made available for in-house guest for private events. Please approach Front Desk for assistance.
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Where is Genting Hotel Jurong?

Genting Hotel Jurong is located at 2 Town Hall Link, Singapore 608516
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What rooms are available at Genting Hotel Jurong?

There are 557 rooms from a mix of: Superior Room (18sqm) Deluxe Room (27sqm) Deluxe Suite (54sqm)
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What time is the shuttle service available between Resorts World Sentosa and Genting Hotel Jurong?

The shuttle service to Resorts World Sentosa is available for in-house guests of Genting Hotel Jurong. It runs throughout the day at different intervals. Please approach Front Desk for the shuttle bus timings. Travelling time may differ due to prevailing traffic conditions. Before boarding, guests must present “Keycard Jacket/Sleeves/Holder” with the valid stay date written behind. Each room key card  permits 4 accompanying guests to board the shuttle bus for a total of 5 passengers, including the registered guest.
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Are there any restaurants at Genting Hotel Jurong?

Festive Café is located at Genting Hotel Jurong, serves buffet favourites for breakfast. Ala Carte menu is available for dinner only.
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What room views are available at Genting Hotel Jurong?

There are either malls or greenery views. Please indicate any request when making your reservation. All requests will be subject to availability.
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What is the bed size at Genting Hotel Jurong?

The different bed types available are: King bed 1800mm x 2000mm Queen bed 1500mm x 2000mm Twin beds (2 single beds) for Superior Twin and Deluxe Twin 1000mm x 2000mm
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