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Safe Management Measures: Protecting your Well-being

We couldn’t be more excited to welcome you back to Resorts World Sentosa. But what will mean even more to us than your smiles will be the knowledge that your time here will be as safe as it is memorable.

Our SG Clean certification – a recognition by the Singapore Government – is a testament of the initiatives that we’ve put into place. Over and above, we’ve embraced Safe Entry, Safe Experience and Safe Environment as our three principles, taking every safety measure necessary from systems for screening and contact tracing, safe distancing rules and hygiene safeguards, to new cleaning technology and disinfection protocols, so you can have full peace of mind during your visit. 

Read on for details about the Safe Management Measures that will keep you safe throughout your experience at our attractions, hotels and F&B outlets.

SMM Attractions User Journey ECOM0500


1. Before you arrive
Learn about measures in place to ensure your safety below. Once you’ve decided on a date for your perfect getaway, book tickets for Universal Studios Singapore here, and S.E.A. Aquarium here.

If you’re holding the Annual or Season Pass or selected tickets, we require you to make a reservation for your visit here. This helps us ensure there’s space for everyone. 

Your safety remains our top priority and we request that you visit the park only after you receive a confirmation of your reservation.

2. When you’re entering the attraction
Keep your face mask on at all times throughout your experience. Expect mandatory temperature screenings before entry and check-in via TraceTogether-only SafeEntry. Now you’re ready to have a good time.

3. Once you’re inside
Please keep to a group of no more than the maximum allowed by current government restrictions and maintain physical distancing. Don’t worry, signages, floor markers and even Safe Distancing Ambassadors will offer friendly reminders.

4. Sanitise your hands often 
We have installed sanitising gel dispensers at various locations throughout the attraction for your convenience.

5. Getting a snack or a memento?
Pay the contactless way at all our F&B and retail counters and minimise contact with cash.

6. After a fun day
Remember to check out via TraceTogether-only SafeEntry as you leave to facilitate contact tracing, if necessary. See you again!


SMM Hotels User Journey ECOM0500


1. Before you arrive 
Know that we take your safety seriously. This is why we disinfect all incoming and outgoing items. We also disinfect public areas every 30 minutes. 

To help expedite your check-in process, please provide your passport identification details when you make your reservations.

In addition, we’d like to inform you that we’re certified SG Clean by the government. This is a testament of the safety initiatives that we’ve put into place for your benefit. 

2. As you arrive at the hotel
To protect everyone, we require you to check-in via TraceTogether-only SafeEntry and have your temperature taken at the hotel entrance.

We have implemented staggered check-ins for safe distancing, so it is compulsory to specify your preferred slots after making payment for your booking online. Please follow the check-in time assigned strictly.
Once you have checked in, you will receive your disinfected room key.

While at the reception, we’ll require you to maintain your physical distancing. Follow the guidelines on the signages and floor markers. 
Should you need them, hand sanitisers can be found in the lobby, reception area and lift landing. 

3. When you reach the room
You’ll be happy to know that rooms have all undergone 3-step disinfection. We’re even enhancing air purity in three steps: 600 air ionisers installed resort-wide generate virus-killing ions, HEPA (High-Efficiency Particulate Air) filters trap 95% of particles as small as 0.3 microns, and UV-C treatment kills viruses passing through its light rays. We also perform high-temperature laundering on all hotel linen. Feel free to rest without worries! 

4. After your wonderful stay
Remember to check out via TraceTogether-only SafeEntry as you leave to facilitate contact tracing, if necessary. We’ll also perform express check-out for you. We hope you’ll enjoy your stay!

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