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“Book Direct for More Benefits” Terms and Conditions

Last updated: 23 March 2018


“Book Direct for More Benefits” is only applicable to guests/visitors who buy an attraction ticket or book a hotel room directly on our official website (www.rwsentosa.com). To enjoy any of the benefits, you accept and agree with the following terms & conditions. Resorts World at Sentosa Pte Ltd (“RWS”) may change or withdraw the benefits at any time without prior notice. In the event of dispute, the decision of Resorts World at Sentosa Pte Ltd is final and binding.

 

ATTRACTION TICKETS AND PACKAGES

For Universal Studios Singapore™, S.E.A. Aquarium™, Adventure Cove Waterpark™ and The Maritime Experiential Museum™ (“RWS Attractions”).

Visitors who make any purchase of RWS Attractions tickets or packages* directly from our official website are entitled to the following:

Exclusive Discounts e-Vouchers
('25% Off Total Food Bill at Celebrity Chefs Restaurants', 'Kid Dines Free at KT's Grill', 'Free 2 Exclusive Bikini Yard Bottle with Lanyards', '10% Off Retail Items')

  • Upon successful booking of RWS Attractions tickets or packages directly from the RWS official website, visitor will receive a booking confirmation email (“Booking Confirmation Email”). For qualifying bookings, Booking Confirmation Email will contain the Exclusive Discount e-Vouchers (“E-Vouchers”).
  • E-Vouchers are valid for six (6) months from the Transaction Date as stated in the Booking Confirmation Email. Blackout dates may apply.
  • RWS reserves the right to vary at any time, without prior notification, the types of E-Vouchers which are offered.
  • Visitors are required to follow the instructions on redemption of the E-Vouchers as set out in the Booking Confirmation Email. A copy of the Booking Confirmation Email must be presented at the designated redemption outlet(s) for redemption.
  • A valid Attractions Ticket, together with E-Vouchers must be presented at the redemption outlet for verification purposes.
  • E-Vouchers cannot be used in conjunction with any other promotions or vouchers.
  • E-Vouchers cannot be exchanged for cash or other resort offerings, in full or in part.
  • The offers for complimentary items under the E-Vouchers are only valid while stocks last and are subject to availability.
  • E-Vouchers are not valid for separately ticketed attraction events and concerts (e.g. Halloween Horror Nights).
  • Terms and conditions of the E-Vouchers as set out in the E-Vouchers shall apply.

Complimentary In-Attraction Wi-Fi

  • To enjoy complimentary in-attraction Wi-Fi, visitors will need to input email address and activate the service through an activation email after visitors connect to the Wi-Fi.
  • Whilst every effort has been made to ensure Wi-Fi signal fully covers the RWS Attractions, Resorts World Sentosa cannot guarantee the same level of signal strength.

 

HOTEL ROOMS AND PACKAGES

Visitors who book any hotel rooms or packages (except Genting Hotel Jurong) directly from our official website are entitled to the following:

Exclusive Discounts e-Vouchers
('25% Off Total Food Bill at Celebrity Chefs Restaurants', 'Kid Dines Free at KT's Grill', 'Free 2 Exclusive Bikini Yard Bottle with Lanyards', '10% Off Retail Items')

  • Upon successful booking of RWS Attractions tickets or packages directly from the RWS official website, visitor will receive a booking confirmation email (“Booking Confirmation Email”). For qualifying bookings, Booking Confirmation Email will contain the Exclusive Discount e-Vouchers (“E-Vouchers”).
  • E-Vouchers are valid for six (6) months from the Transaction Date as stated in the Booking Confirmation Email. Blackout dates may apply.
  • RWS reserves the right to vary at any time, without prior notification, the types of E-Vouchers which are offered.
  • Visitors are required to follow the instructions on redemption of the E-Vouchers as set out in the Booking Confirmation Email. A copy of the Booking Confirmation Email must be presented at the designated redemption outlet(s) for redemption.
  • A valid Hotel Booking Confirmation in PDF form, together with E-Vouchers, must be presented at the redemption outlet for verification purposes.
  • E-Vouchers cannot be used in conjunction with any other promotions or vouchers.
  • E-Vouchers cannot be exchanged for cash or other resort offerings, in full or in part.
  • The offers for complimentary items under the E-Vouchers are only valid while stocks last and are subject to availability.
  • E-Vouchers are not valid for separately ticketed attraction events and concerts (e.g. Halloween Horror Nights).
  • Terms and conditions of the E-Vouchers as set out in the E-Vouchers shall apply.

Late Check-out at 1pm

  • Standard hotel check-out time is by 11am. Direct bookers can enjoy 2 additional hours until 1pm.

Free Local & IDD Calls & Free Handy Smartphone Usage with Unlimited Data

  • Both free IDD calls and unlimited Internet data are provided through the in-room Handy Smartphone.
  • Handy Smartphones are only available at hotels at Resorts World Sentosa, except Genting Hotel Jurong.
  • Handy Smartphones are strictly for use within Singapore premises only.
  • Free voice calls cover the following countries / regions: -
    • Singapore
    • Australia
    • China
    • Hong Kong
    • India
    • Indonesia
    • Malaysia
    • Thailand
    • Japan
    • South Korea
    • Taiwan
  • Guests are bound by the usage terms & conditions of Handy Smartphone. For details, please refer to the terms & conditions upon check-in.

Welcome Surprise Gift

  • Limited to one (1) Welcome Surprise Gift per room per stay.
  • Welcome Surprise Gift cannot be exchanged for cash or other resort offerings, in full or in part.
  • Welcome Surprise Gift is subjected to availability and may change without prior notice.
  • For details, please check with the Front Desk upon check-in.

 

Resorts World at Sentosa Pte Ltd may change or withdraw the benefits and Terms & Conditions at any time without prior notice. In the event of dispute, the decision of Resorts World at Sentosa Pte Ltd is final and binding.

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