“Book Direct Benefits” Terms and Conditions

Last updated: 14 February 2020

“Book Direct Benefits” is only applicable to visitors who purchase Resorts World at Sentosa attraction standard ticket* or book a hotel room directly on our official website (www.rwsentosa.com). To enjoy any of the benefits, you accept and agree with the following terms & conditions. Resorts World at Sentosa Pte Ltd (“RWS”) may change or withdraw the benefits at any time without prior notice. In the event of dispute, the decision of Resorts World at Sentosa Pte Ltd is final and binding.

ATTRACTION TICKETS 

For Universal Studios Singapore™, S.E.A. Aquarium™ and Adventure Cove Waterpark™ (“RWS Attractions”).

Visitors who make any purchase of RWS Attractions standard tickets or standard Singapore Resident tickets* directly from our official website are entitled to the following:

General Terms & Conditions

  • Upon successful booking of RWS Attractions standard tickets or standard Singapore Resident tickets* directly from the RWS official website, visitor will receive a booking confirmation email (“Booking Confirmation Email”)
  • Visitors are required to present valid and qualifying Attractions ticket at designated redemption outlet(s) for redemption and verification purposes.
  • The offers for complimentary items under the benefits are only valid while stocks last and are subject to availability.
  • Benefits are not valid for separately ticketed attraction events and concerts (e.g. Halloween Horror Nights).

Exclusive Benefits Terms & Conditions:

1. Get a head start before everyone else:

  • Valid for early entry to RWS Attractions at designated turnstile
    Universal Studios Singapore - 9.30am to 9.45am
    S.E.A. Aquarium - 9.45am to 10am
    Adventure Cove Waterpark - 9.45am to 10am
  • Valid for one (1) time redemption for each valid ticket only
  • Valid for one (1) visitor to one (1) valid ticket
  • Operating hours are subject to change without prior notice.

2. Complimentary HeadRock VR admission ticket:

  • Redemption at HeadRock VR box office by 15 April 2020
  • Valid for one (1) time redemption for each valid ticket only
  • Valid for one (1) redemption of Big three ticket in the same day of visit to RWS Attractions only
  • Big three ticket are eligible for one (1) ride within each zone (Blue/Orange/Green), excluding Flying Dive, Skyscraper and Zombie Busters
  • No admission for infant in arms, children below 6 years old and 110cm, not suitable for people with heart problems, pregnant women and elderly above 65 years old.
  • Last admission to HeadRock VR will be 5pm daily and operating hours are subject to change without prior notice

3. Skip the ticket queue:

  • Not valid for booking that requires verification for collection of RWS Attractions ticket at RWS Attractions guest services counter
  • Not valid for attraction rides

4. Kid Dines Free at KT's Grill:

  • Valid with 2 paying adults
  • Limited to one (1) kid's meal from the menu; only one (1) redemption accepted per transaction.
  • Valid Universal Studios Singapore ticket(s) required to enter park for redemption at KT's Grill.

5. Free Exclusive Bikini Yard Bottle with Lanyard:

  • Valid with purchase of 1 main course at The Bay Restaurant.
  • Complimentary yard bottle not inclusive of beverage.
  • Only one (1) redemption accepted per ticket.
  • Valid Adventure Cove Waterpark ticket required to enter park for redemption at The Bay Restaurant.

6. Complimentary In-Attraction Wi-Fi:

  • To enjoy complimentary in-attraction Wi-Fi, visitors will need to input email address and activate the service through an activation email after visitors connect to the Wi-Fi.
  • Whilst every effort has been made to ensure Wi-Fi signal fully covers the RWS Attractions, Resorts World Sentosa cannot guarantee the same level of signal strength.

*Standard tickets and Standard Singapore Resident tickets refers to regular full price tickets without discount, value add items or services.

HOTEL ROOMS AND PACKAGES

Visitors who book any hotel rooms or packages (except Genting Hotel Jurong) directly from our official website are entitled to the following:

General Terms & Conditions

  • Upon successful booking of RWS hotel rooms directly from the RWS official website, visitor will receive a booking confirmation email (“Booking Confirmation Email”).
  • Visitors are required to present the Booking Confirmation Email at the designated hotel front desk for redemption.
  • A valid Hotel Booking Confirmation in PDF form must be presented at the redemption outlet for verification purposes.

Exclusive Benefits Terms & Conditions:

1. Late Check-out:

  • Standard hotel check-out time is by 11am and book direct enjoys 2 additional hours until 1pm.

Resorts World at Sentosa Pte Ltd may change or withdraw the benefits and Terms & Conditions at any time without prior notice. In the event of dispute, the decision of Resorts World at Sentosa Pte Ltd is final and binding.

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