Visitor Information FAQs

General FAQs for Universal Studios Singapore™  |  Advanced Reservation  |   Annual or Season Pass  |  In the Park  |  F&B  |  Others

 

General FAQs for Universal Studios Singapore

Where can I buy tickets to Universal Studios Singapore?
Presently, purchase of tickets are only available online at www.rwsentosa.com. Please visit our website regularly for updates on ticket sales.

Can I buy tickets on the day of my visit?
Yes, but do note that tickets are subject to availability. You may book online from our website www.rwsentosa.com. It is also advisable to check our “Plan Your Visit” page for the park’s operating hours on the day of your visit.

Are there extra charges for any of the attractions inside Universal Studios Singapore?
All attractions are included in your admission ticket with the exception of special ticketed events such as Halloween Horror Nights.

Tell me more about Universal Express Pass and Universal Express Unlimited Pass.
Holders of either Pass may skip the queue at select attractions and proceed to the Express Lane. The regular Pass allows you to do this once at every participating attraction, while the Unlimited Pass lets you do it as many times as you wish. Prices for both passes vary and start from SGD40 for regular and SGD70 for Unlimited.

Where can I purchase the Universal Express Pass and Universal Express Unlimited Pass?
Both are available from our website when you purchase your admission ticket.

Are tickets transferable?
Tickets are not transferable and must be used by the same person throughout the day.

Are tickets refundable?
We regret that tickets sold are non-refundable, even in cases of inclement weather.

I lost my ticket(s)/ I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?
For tickets purchased online or through our hotline, please visit the Guest Services counter with the relevant credit/debit card and photo ID for verification.

Can I re-enter Universal Studios Singapore after leaving?
Your admission ticket is valid for an entire day. Please obtain a re-entry hand stamp upon exit. A valid stamp and ticket must be presented for re-entry. For special events, Terms and Conditions apply.

How will you ensure my privacy by scanning and storing my facial images?
RWS is fully committed to protecting the personal data and privacy of our guests.  We would like to assure that the facial images are used only for the purposes of access management, personalised guest experience, operational improvement, safety and security.  All efforts are in place to ensure that the facial recognition platform is securely hosted within RWS, and the personal data of our guests are safeguarded and kept strictly confidential.

Are there alternatives to facial recognition technology to enter and exit the theme park?

Facial recognition is now an essential part of the admission process to Universal Studios Singapore.  Guests who have queries or concerns can approach our Guests Services for assistance. 

 

Advanced Reservations

Why do I need to make advanced reservation when I have already purchased a ticket or holding Annual or Season Pass? 

As a SG Clean accredited organisation, Resorts World Sentosa (RWS) has implemented enhanced safe management measures to ensure guests and team members are protected every step of the visitor journey. 

Among the measures is an advanced reservation system where Annual or Season Passholders and guests with the following type of tickets are required to make reservation at https://sdm.rwsentosa.com prior to visiting the park:

Tickets with no fixed dates (e.g. valid from 1 July to 30 September)
Tickets purchased before 30 June 2020, with date of visit from 6 April 2020
Annual or Season Pass Tickets with no fixed dates (e.g. valid from 1 July to 30 September)
Annual or Season Pass Tickets purchased before 30 June 2020, with date of visit from 6 April 2020
Annual or Season Pass collection slips
Annual or Season Pass (physical or e-Card)

Advanced reservation is also applicable to tickets purchased from resellers, online platforms or Travel Agents. For guests holding on to reseller vouchers, redemption of tickets will be available at ticketing booths subject to availability on the same day. Guests are required to adhere to safe management measures at all times.

How do I know if there are availability on the Advanced Reservation website?
The availability will be clearly indicated on the website and you will be prompted to select a different date if it is fully booked. 

Can I make a reservation through the ticketing booth or call centre?
Reservation is only available online at https://sdm.rwsentosa.com currently. 

How many reservations can I make at one time?
Please note that we allow only one reservation for one day at any one time. Passholders may not make another reservation until after 11.59pm of the day you have already reserved. Multipark Passholders/Ticket holders can make one reservation per park at any one time.


How many guests can I register on behalf of for the reservation? Is there a limit to the group size?
The total number of guests per booking is limited to 10, including yourself.  Each accompanying guests will need to register with a valid Ticket ID or Pass ID. However, when visiting the park, you are advised to come in a group not more than 5.

Can I make a reservation without purchasing a ticket?
No, you will not be able to make a reservation without a valid ticket or pass.

If you do not hold a ticket, you may purchase tickets at www.rwsentosa.com. Tickets are limited daily and on first-come first-served basis. Tickets purchased on RWS website from 30 June 2020, 8am will be dated and do not require advanced reservations.

What happens if I cannot make it on the day that I’ve made reservation?
Tickets used to make reservations will be deemed as used and cannot be reused to make another reservation. 

For “no-show” by Passholders, the next reservation can only be made again after 3 days from the “no-show” date, subject to availability. 

If you require assistance regarding your reservations, please contact us via enquiry form at least 2 days in advance.

Is a reservation required for children below the age of 4 years old?
For children below 4 years old, reservations will not be required. However, entry to the park is subject to enhanced safe management measures. 

Is there a time frame as to when my reservations will be released? How long will you hold my reservations?
Reservations will be kept until the end of the operating hours of the visit date. 

Will I be allowed entry if I did not bring my ticket despite having made a reservation? 
No. Physical ticket must be presented and scanned for entry into the parks.

Will I be able to enter the park if I brought a ticket which is not registered for advanced reservation? 
No. You will only be able to enter the park with the corresponding ticket for which the reservation is made. 

Do I need to make a reservation if I want to renew my Annual or Season Pass?
Renewal of Annual or Season Pass will be temporarily suspended during this period. However, you may continue to enjoy the membership benefits until the expiry of your pass. For updates on the Annual or Season Pass, please visit our website for the latest information. 


Annual or Season Pass

I am an Annual or Season Passholder. Is there any extension due to the park closure?
Passholders whose Universal Studios Singapore or S.E.A. Aquarium Passes expire from 6 April 2020 and Adventure Cove Waterpark Passes expire from 18 March 2020 onwards are eligible for the extension. The number of days extended will be equivalent to the period from the date on which park operations were suspended to our reopening date.

For illustration purposes, assuming that the park is closed on 6 April 2020 and reopens on 5 July 2020, a total of 90 days will be added to your membership. If you are holding on to an Annual or Season Pass which expires on 30 September 2020, total closure of 90 days will be added on to your pass and your new expiry date will be 29 December 2020. 

What do I need to do for the extension of my Annual or Season Pass?
No action is required on your part. The extension will be updated automatically in our system. You may continue to use your existing card to enjoy membership benefits.

I have not received my Annual or Season Pass after sending in the application. How do I collect my card and what will happen to my expiry date?
No action is required on your part. The extension will be updated automatically in our system. You may continue to use your existing card to enjoy membership benefits. If you have not collected your pass, an e-card will be sent to you via email when ready.

I was previously informed that my Annual Pass for Adventure Cove Waterpark will be extended by six weeks. Now that the park is still closed, will I get a further extension? 
While Adventure Cove Waterpark remains suspended until further notice, Passholders will receive a complimentary extension to their membership. The extension will be equal to the duration of time that the park was closed.


Inside the Park

What should I wear to Universal Studios Singapore?
For the best experience, you are advised to wear comfortable clothes and shoes. You may wish to bring along a spare set of clothes* as you may get wet at select attractions. Please be properly clothed at all times. No costumes or full-faced masks are allowed inside the park.
*Lockers are available for storage; charges apply.

What time does Universal Studios Singapore open and close?
Please check our “Plan Your Visit” page for details as operating hours vary from day to day and are subject to change without prior notice.

Will Universal Studios Singapore be closed during thunderstorms?
Outdoor attractions may close temporarily in the event of lightning risk.

Will I be refunded should Universal Studios Singapore be closed due to bad weather?
As Universal Studios Singapore does not close for inclement weather, tickets will be non-refundable.

What are the preferred methods of payment inside Universal Studios Singapore?
We accept cash, credit/debit cards, NETS, China Union Pay (CUP), Alipay, RWS Gift Vouchers, Entertainment Vouchers, Genting Dollars and Invites Dollars. However contactless payment is preferred.

Are there lockers available for rent?
Lockers are conveniently located throughout the park; charges apply. For luggage storage, you may wish to use the bigger lockers at the park entrance. Oversized luggage may be stored at the Rental Services counter for SGD35 per item during park operating hours. Free use of lockers for loose articles is available for the duration of each ride (including waiting time) at Battlestar Galactica: HUMAN vs. CYLON* and Revenge of the Mummy, after which regular charges apply.

I have lost an item. What should I do?
Please approach a team member at the location where you last left the item and ask for assistance. You can also visit the Guest Services counter to ask about your item(s). Resorts World Sentosa and Universal Studios Singapore assume no responsibility for any lost, stolen or damaged articles.

What should I do if I feel unwell?
Please approach any team member for assistance. First Aid is available within the park.

Are there age, height or weight restrictions for the attractions in the theme park?
Please check the Rider’s Guide for more information on height, weight and/or health restrictions for various attractions. You may pick up the Rider’s Guide at the Guest Services counter located inside the park entrance.

Are there facilities for the handicapped?
At Universal Studios Singapore we strive to create an environment that is accessible to everyone, including guests with disabilities. A Rider’s Guide is available at Guest Services, which explains boarding procedures and specific information related to each attraction. Additionally, all restaurants, stores, toilets, lockers and common areas are accessible to guests using wheelchairs.

Can I shower in the park?
There are no shower facilities for guests in the park.

Where may I rent strollers in the park?
Stroller rentals are available near the park entrance at the rate of SGD15 (infant/single) and SGD20 (double). Annual Pass holders enjoy a SGD5 discount.

Is there a nursing room in the park?
Yes. Our Baby Centre is located inside the Membership Lobby inside the park entrance. 

 

Food & Beverage

Where can I find Halal food in the park?
Mel’s Drive In, Friar’s, Goldilocks, Oasis Spice Café and Marty’s Casa Del Wild Food Court are all Halal-certified.

Are there vegetarian options available in the park?
Yes, you will find vegetarian dishes on the menu at most of our restaurants.

Is it possible for parties and conventions to be held in the park?
Yes, please contact our MICE Sales Representatives at mice@rwsentosa.com and we will customise a package for you.

Are there options for me if I would rather have a snack than sit down for a meal?
Yes, we have many food carts located throughout the park offering a wide variety of refreshments and snacks.

Can I bring food and drinks into the park?
With such an abundance of food options available at Universal Studios Singapore we kindly ask that our guests not bring food and drinks from outside the park.

Where can I store my food and drinks I brought in from outside the park?
Lockers are available outside the park and may be reopened multiple times within the hire period; charges apply.

 

Others

Are there photography restrictions within the park?
Photography and videography are permitted, but not while experiencing the attractions. Production cameras and drones are not allowed inside the park. For enquiries on wedding photography please email in to VIPExperience@RWSentosa.com

Can I bring my pets to the park?
Other than service animals for the visually impaired, no pets are allowed within the premises.

Is smoking allowed in the park?
Designated smoking areas are indicated in our Studio Guide. Please ask any team member for assistance with directions.

Am I allowed to bring in a skate-scooter?
Only Electric Convenience Vehicles are permitted inside the park.

Where is Universal Studios Singapore?
Universal Studios Singapore is located in Resorts World Sentosa on Sentosa Island. How to get here by walking: 10 minute stroll on the Sentosa Boardwalk. By bus: RWS 8 from VivoCity or Harbourfront; SBS 123 from Orchard Road. By Sentosa Express: Board it on Level 3 of VivoCity. By car: Park in B1 East (red zone).