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Visitor Information FAQs

General FAQs  |  In S.E.A. Aquarium  |  F&B  |  Others

 

General FAQs

Where is S.E.A. Aquarium located?
S.E.A. Aquarium is located in Resorts World Sentosa, within Sentosa Island.

How and where can I buy S.E.A. Aquarium tickets?
You may do so online at www.rwsentosa.com, via the Resorts World Sentosa Reservation Hotline (+65 6577 8899), or on-site at the S.E.A. Aquarium ticketing counters or any Resorts World Sentosa ticketing counters located at Universal Studios Singapore, and RWS Ticketing and Membership Hub.

Can I buy tickets on the same day that I wish to visit S.E.A. Aquarium?
Yes, but please note that tickets are subject to availability should you choose to purchase them on the day of visit.

Ticket booths operate as follows:
Ticket sales start 30 minutes before park opening
Ticket sales end at park closing time

Ticketing booths’ operating hours are subject to changes due to park operating hours. Please check on Visitor Information for details on your chosen day of visit.

Will tickets sold online be cheaper than those sold on-site at S.E.A. Aquarium ticket booths?
No, they are the same price. However, the print-at-home function allows immediate access into S.E.A. Aquarium without needing to stop at a ticket booth. Guests are required to print the confirmation and E-ticket that was purchased online to ensure access into S.E.A. Aquarium.

Are there Stay-and-Play packages which include hotel stays and S.E.A. Aquarium tickets?
Visit www.rwsentosa.com or check with your local travel agents for the latest promotions and packages to suit your holiday needs.

I am staying at one of the hotels at Resorts World Sentosa, how do I purchase S.E.A. Aquarium tickets?
Guests can purchase the tickets at the ticket booths at S.E.A. Aquarium. However, guests are encouraged to purchase tickets before arrival at the hotels via www.rwsentosa.com or the Resorts World Reservation Hotline at +65 6577 8899. If the guests have already arrived at the hotel and have not bought tickets yet, they can purchase tickets from S.E.A. Aquarium ticket booths or from the Hotel Concierge located in the lobby of their on-site hotel.

What are the preferred modes of payment?
For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS and China Union Pay (CUP). The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX).

Are tickets transferable?
Tickets are not transferable and must be used by the same person throughout the day.

Are tickets refundable?
We regret to inform you that tickets sold are non-refundable and non-exchangeable.

I lost my ticket(s) and I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?
If you purchased your ticket online or via the Resorts World Reservation Hotline, please visit Guest Services Counter before entering S.E.A. Aquarium, so that your unused ticket can be reprinted. Guests will be required to present the credit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to Guest Services Counter located within S.E.A. Aquarium for assistance.

Can I leave and re-enter S.E.A. Aquarium?
S.E.A. Aquarium admission is valid for an entire day. If you need to leave S.E.A. Aquarium, please get a hand stamp at the exit. A valid hand stamp and ticket are required for same day re-entry.

I am unable to make it to S.E.A. Aquarium and have decided to visit it another day. Will I be able to do so?
S.E.A. Aquarium tickets purchased online via www.rwsentosa.com are valid for 30 days from the date indicated at point of purchase. Do note that confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.

 

Inside S.E.A. Aquarium

What are the operating hours for S.E.A. Aquarium?
S.E.A. Aquarium operating hours vary based on the time of year and day of week. Please check on Visitor Information for details on your chosen day to visit. Do note that attraction operation hours are subject to change.

Will I be able to bring in food and drinks or eat and drink in S.E.A. Aquarium?
Please refrain from eating or drinking inside S.E.A. Aquarium, except at the designated food & beverage outlets. Outside food and beverages are strictly not permitted inside S.E.A. Aquarium.
We offer a variety of fresh and delicious food for our guests to enjoy at our restaurant and quick bite corner in S.E.A. Aquarium. There is a restaurant (Ocean Restaurant) and a quick bite corner (S.E.A. Side Snacks) in the S.E.A. Aquarium. Please be advised that all bags and personal items are subject to inspection.

Are there any ATMs nearby?
ATMs are located outside S.E.A. Aquarium, along Festive Walk L2. Please ask any Resorts World Sentosa Team Member for more information.

What should I do if I feel unwell?
If you fall ill during your visit, you are encouraged to approach any Resorts World Sentosa Team Member for assistance.

What are the preferred modes of payment?
We accept cash, NETS, China Union pay (CUP), major credit and debit cards such as VISA, Mastercard, JCB and American Express.

What should I do if I realised I lost something?
Please enquire about it with Resorts World Sentosa Team Members at the locations where you may have left it. You can also visit the Guest Services Counter located at the Entrance to S.E.A. Aquarium and inquire about your lost articles, or ask any of our Team Members for assistance. Resorts World Sentosa and S.E.A. Aquarium assume no responsibility for any lost, stolen or damaged articles.

Are there nursing rooms within S.E.A. Aquarium?
There are no nursing rooms within S.E.A. Aquarium.

Is smoking allowed in S.E.A. Aquarium?
Smoking is not permitted inside S.E.A. Aquarium. Guests who wish to smoke may proceed to the designated smoking areas outside S.E.A. Aquarium. We urge customers to be considerate and observe the designated smoking areas.

Are there lockers within S.E.A. Aquarium?
Unfortunately lockers are not available in the S.E.A. Aquarium at this point in time. The lockers nearest to S.E.A. Aquarium are located at The Forum.

May I bring a stroller into S.E.A. Aquarium?
Yes. We recommend smaller strollers to navigate crowded areas more easily.

Are there strollers for rental?
There are no strollers for rent at this time.

Are there wheelchairs for rental?
S.E.A. Aquarium wheelchair is available for rental at SGD15nett (non-refundable), plus a refundable deposit of SGD50 (cash payment only) and can be used within S.E.A. Aquarium premises. S.E.A. Aquarium Annual & Season Pass holders will be entitled to a SGD5 discount off.
Guest can request from Guest Services Counter 2 (next to escalator). Guest needs to register their Name & Contact Number. Do note that it is subject to availability and based on first-come-first-serve basis.

Is S.E.A. Aquarium accessible for the handicapped?
S.E.A. Aquarium offers barrier-free accessibility inside the attraction. Guests travelling in wheelchairs can access most of the routes in S.E.A. Aquarium. Ocean Dome can be accessed by the lift located along the back of the Ocean Gallery.

What is the schedule for fish feedings?
There is no published schedule at this time.

Am I allowed to take photographs within S.E.A. Aquarium?
Feel free to take as many pictures as you would like. For the comfort and safety of our animals we ask that you refrain from the use of flash photography.

Are pets and animals allowed within S.E.A. Aquarium?
No pets or animals are allowed within S.E.A. Aquarium, with the exception of service animals for guests with disabilities.

Can I bring a school group here?
Yes. We offer several exciting educational programs at S.E.A. Aquarium. Educators who are interested in bringing your students to S.E.A. Aquarium can email education@rwsentosa.com.

Are there any Gift Shops?
The gift shop is located near the exit of the S.E.A. Aquarium. Please refer to the S.E.A. Aquarium Map found in the visitor guide or ask any of our Resorts World Sentosa Team Member, for more information.

 

F & B

Are there places to eat within the S.E.A. Aquarium?
Yes. S.E.A.side Snacks offers a wide variety of quick bites for the entire family who wishes to take a short break. For a sumptuous sit down meal, head down to Ocean Restaurant, located next to the Open Ocean Gallery. Please refer to the S.E.A. Aquarium guide map for their locations.

Are there vegetarian options available in the S.E.A. Aquarium?
Yes. All our outlets offer a vegetarian choice and/or a healthy choice.

Are there Halal-certified restaurants within S.E.A. Aquarium?
There are no Halal –certified restaurants in S.E.A. Aquarium. Guests may find Halal-certified restaurants in Universal Studios Singapore or at the Malaysian Food Street.

Is it possible for parties and conventions to be held within S.E.A. Aquarium?
Yes! Please contact our MICE Sales Representatives through email at mice@rwsentosa.com or call +65 6577 9977 for any event’s needs.

 

Others

Where can I obtain the S.E.A. Aquarium Map?
S.E.A. Aquarium Map can be downloaded here or are available onsite as well as the main entrance.

If I am a Guest in S.E.A. Aquarium, am I entitled to complimentary parking?
Complimentary parking does not apply for in-park guests.

How do I get to S.E.A. Aquarium?
As S.E.A. Aquarium is located on Sentosa Island itself, guests visiting S.E.A. Aquarium can get to Sentosa via several ways:

  • By Walking:
    Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing S.E.A. Aquarium’s location.
  • By Buses:
    RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building).
  • By Sentosa Express:
    Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries.
  • By Car:
    If you enter via RWS B1 car park, only car park charges apply.
    If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.