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RWS Attractions Pass Terms and Conditions

Annual Pass” refers to the admission and privileges pass issued to the Passholder for Annual Pass for either a “One Park Access”, “Two Park Access” or “Three Park Access” (i.e. Universal Studios Singapore and/or S.E.A. Aquarium and/or Adventure Cove Waterpark).

Season Pass” refers to the admission and privileges pass issued to the Passholder for Season Pass to either Universal Studios Singapore and/or S.E.A. Aquarium and/or Adventure Cove Waterpark.

Attractions Pass” refers to Annual Pass and Season Pass.

Attractions Pass Programme” refers to the Attractions Pass programme operated by Resorts World at Sentosa Pte. Ltd.

Passholder” or “Passholders” (where applicable) refers to a member of the Attractions Pass Programme.

General

  1. These Terms and Conditions govern the Attractions Pass (the “Attractions Pass”) and Resorts World at Sentosa Pte. Ltd.’s (“RWS”) relationship with participants of the Attractions Programme (hereinafter referred to as the “Passholder” or “Passholders” where applicable).
  2. By signing up for the Attractions Pass, the Passholder agrees to have read, understood, and accepted these Terms and Conditions.

Application & Participation

  1. The following types of Attractions Passes are available for application:
    1. Annual Pass: Attractions Adult
    2. Annual Pass: Attractions Child
    3. Annual Pass: Attractions Senior
    4. Season Pass: Attractions Adult
    5. Season Pass: Attractions Child
    6. Season Pass: Attraction Senior
    Passholders cannot hold overlapping Attraction Passes. By way of illustration, a Passholder who holds an Annual Pass (Two Park Access to Universal Studios Singapore and S.E.A. Aquarium) would not be able to apply for a Season Pass to Universal Studios Singapore and S.E.A. Aquarium but would qualify for a Season Pass to Adventure Cove Waterpark.
  2. Age Requirement:
    1. Adult Attraction Passes: at least thirteen (13) years of age
    2. Child Attraction Passes: Between four (4) to twelve (12) years of age
    3. Senior Attraction Passes: at least sixty (60) years of age
  3. Application Fee: There is an upfront one-time fee, the quantum of which will depend on the components of the Attractions Pass.
  4. Validity: Upon the approval of an application by RWS, the Attractions Pass (and privileges thereunder) will be valid for a period of:
    1. Annual Pass: Twelve (12) months from date of approval, or
    2. Season Pass: six (6) months from date of approval.
  5. Only natural persons are eligible to apply for the Attractions Pass. Legal persons (e.g. corporations or entities) are not eligible.
  6. As a pre-requisite to applying for the Attractions Pass, the applicant must provide RWS with all requested information and complete the application form as prescribed by RWS.
  7. Applications may be declined at RWS’ sole and absolute discretion.
  8. The Passholder is responsible for the safekeeping of the Attractions Pass. RWS will not be held liable for any loss, damage or expense incurred by any Passholder however caused, through any unauthorised use of Passholder’s Attractions Pass.
  9. The Passholder may collect the Attractions Pass at the Universal Studios Singapore (“USS”) Guest Services, S.E.A. Aquarium (“SEAA”) Guest Services or Adventure Cove Waterpark (“ACW”) Guest Services (where applicable) within six (6) months from the date of RWS’ approval.

Types of Attractions Passes

  1. Depending on the type of Attraction Passes chosen, Passholder shall enjoy the privileges as summarized at https://www.rwsentosa.com/en/attractions/attractions-pass.
  2. Passholder must personally present the Attractions Pass to enjoy the privileges. RWS may request for photo identification for further verification. Torn, damaged, defaced, or altered Attraction Passes may be rejected by RWS.
  3. Privileges and Terms (Universal Studios Singapore, S.E.A. Aquarium or Adventure Cove Waterpark (as the case may be)):
    1. Unlimited Admission:
      1. Annual Pass: Twelve (12) months’ worth of unlimited admission without blackout dates during regular park operating hours. Not valid for separately ticketed events and concerts inside the parks.
      2. Season Pass: Six (6) months’ worth of unlimited admission without blackout dates during regular park operating hours. Not valid for separately ticketed events and concerts inside the parks.
    2. One-Day Tickets (onsite purchase only)
      1. Passholders may purchase One-Day Tickets to Universal Studios Singapore, S.E.A. Aquarium, and Adventure Cove Waterpark at a discounted rate.
      2. Not valid for separately ticketed events and concerts inside the parks.
      3. Not applicable for Universal Studios Singapore One-Day Ticket for Seniors.
      4. Up to a maximum of six (6) One-Day Tickets per transaction, each for Universal Studios Singapore, S.E.A. Aquarium, and Adventure Cove Waterpark.
    3. Priority Entry:
      1. Passholders enjoy priority entry.
      2. Up to a maximum of six (6) accompanying guests per visit for each park. For the avoidance of doubt, Passholder’s accompanying guests have to separately purchase admission tickets.
      3. Priority entry is only applicable for the first three hours of regular park operating hours.
      4. Passholder and accompanying guests are to proceed to the exclusive turnstiles at the entrance of the park.
      5. Priority entry excludes special events and priority queues for rides inside the parks.
    4. Universal Express and Adventure Express
      1. Passholders may purchase Universal Express and Adventure Express at discounted rates.
      2. Discounted rates for Adventure Express are only applicable during peak hours.
      3. Up to a maximum of six (6) per day for each of the Universal Express and Adventure Express.
      4. Universal Express must be purchased onsite at Guest Services inside Universal Studios Singapore.
      5. Adventure Express must be purchased onsite at Guest Services inside Adventure Cove Waterpark.
      6. RWS may, at its sole and absolute discretion, withhold sales of Universal Express and/or Adventure Express, after taking into consideration the capacity of the park.
    5. Special rate(s) for Passholders:
      1. Universal Studios Singapore: VIP Experience and Sesame Street Character Breakfast
      2. S.E.A. Aquarium: VIP Tour and Ocean Dreams
      3. Adventure Cove Waterpark: Ultimate Marine Encounters and Dolphin Interaction Programmes
      Prior reservation is required. For queries and reservations:
      • Universal Studios Singapore: Please call +65 65776077 or email us at VIPExperience@RWSentosa.com quoting “Attractions VIP Experience Entitlement”.
      • S.E.A. Aquarium: Please call +65 65777515 or email us at public.programmes@RWsentosa.com
      • Adventure Cove Waterpark: Please call +65 65779988 or email reservations@RWsentosa.com
    6. Child Passholders are entitled to one (1) ice cream redemption per day (subject to availability):
      1. Universal Studios Singapore: Gloria’s Snack Shack
      2. S.E.A. Aquarium: S.E.A. Side Snacks
      3. Adventure Cove Waterpark: Hotdog Cart (from 10:00am to 5:00pm only)
      Child Passholders are to collect the redemption voucher at the respective park’s Guest Services Lobby to exchange it for the ice-cream at the redemption outlet.
    7. Exclusive benefits and/or invites for events and in-park programmes.
    8. Other privileges at Universal Studios Singapore:
      1. $5 off stroller rentals, subject to availability.
      2. Universal Express Unlimited (Unlimited access at each participating attraction, available at an additional S$130 (Not valid at Canopy Flyer, Treasure Hunter, Amber Rock Climb, Magic Potion Spin and for any front row access. Universal Express is only valid during normal park operating hours, and not valid for separately ticketed events and concerts.)
    9. Other privileges at Adventure Cove Waterpark:
      1. Exclusive access to Riptide Lounge and all-day complimentary refreshments, valid for dine-in only.
      2. Full-day cabana rental at half-day rates, subject to availability. Not valid on public holidays, eve of public holidays and school holidays. F&B Vouchers are not included.
    10. General Terms & Conditions and Park Rules and Regulations of Universal Studios Singapore, S.E.A. Aquarium and Adventure Cove Waterpark apply.
    11. 1–For–1 Hour At Kids Club
      1. Passholders may enjoy a 1-for-1 hour at Kids Club (not applicable after 9:00pm)
      2. Passholder must be personally present to register the Passholder’s child (or children) and produce a valid Attraction Pass and photo identification acceptable to RWS at the time of registration.
      3. Age Limit: For children aged 3 to 12 only. RWS reserves the right to refuse entry to anyone outside the age limit.
      4. The child must be of a minimum age of three (3) years old at date of registration and able to play independently without any supervision.
      5. Passholders and/or any other accompanying guests are not allowed to accompany the child (or children) to the play area. Only authorised personnel of Kids Club will be allowed into the play area.
      6. Activities organised by the Kids Club outside the Kids Club’s designated space may be subject to additional costs.
      7. RWS may, at its sole and absolute discretion and without prior notice, temporarily close or restrict admission to Kids Club due to capacity, special events or for any other reason whatsoever.
    12. DigiPhoto
      1. Passholders may purchase photo images at any souvenir imaging counters in Universal Studios, S.E.A. Aquarium, Adventure Cove Waterpark, and Dolphin Island at a discounted rate.
      2. Proof of identification required at the point of purchase.
      3. Discount cannot be combined with other photo imaging promotion packages.
    13. In-Park Retail and Food & Beverage
      1. Passholders may purchase retail and food & beverage items at prevailing discounted rates.
      2. The discounted rates do not apply to:
        • Starbucks inside Universal Studios Singapore;
        • KT’s Grill: Discount is not applicable to set menus and not to be used in conjunction with other promotions, and
        • Roving food cart purchases, promotions, F&B souvenirs/or alcohol purchases in Universal Studios Singapore, S.E.A. Aquarium and Adventure Cove Waterpark.
    14. Birthday Privileges
      1. Birthday privileges are valid only during the Passholder’s birthday month.
      2. Passholder shall be entitled to one (1) complimentary Adult day ticket with every three (3) Adult day tickets purchased from a single park during the Passholder’s birthday month.
      3. Birthday privileges are not to be used in conjunction with other discounts and promotions.

Suspension and Termination of Membership

  1. RWS reserves the right, in its sole and absolute discretion, to immediately and without prior notice, suspend and/or terminate a Passholder’s account in certain situations, including but not limited to the following :
    1. Passholder lodges more than three (3) card replacement requests;
    2. Passholder has verbally or physically abused any of the employees of RWS or RWS’ tenants;
    3. Passholder has acted fraudulently or dishonestly;
    4. Passholder has destroyed or damaged any property belonging to RWS and/or RWS’ tenants;
    5. Passholder has breached these Terms and Conditions;
    6. Passholder has abused the Attractions Pass Programme in any manner whatsoever;
    7. RWS has to comply with any lawful order given by any relevant authority or governmental body; and/or
    8. Passholder has behaved in such a manner which RWS determines to be inappropriate.
  2. Passholders can terminate their Attractions Pass at any time by writing in to RWS and returning the Attractions Pass to RWS.
  3. In the event that a Passholder’s account is suspended and/or terminated, for any reason whatsoever, there will be no refund of costs, and all benefits and privileges shall cease forthwith.
  4. RWS shall not be liable to Passholders in any way whatsoever as a result of suspension and/or termination of their accounts pursuant to these Terms and Conditions.

Miscellaneous

  1. The Attractions Pass is for the Passholder’s benefit only, and the privileges and/or benefits are non-transferable and non-assignable.
  2. Passholders shall be responsible for the safekeeping of their Attractions Passes. In the event that an Attractions Pass is lost, stolen or used by another person, the Passholder shall immediately call +65 65778888 during operating hours from 8:30am to 6pm, or email attractionspass@rwsentosa.com.
  3. The following administrative charge will be levied for each replacement of any lost, stolen or damaged attraction pass.
    • 1st Replacement: $10 Replacement Fee
    • 2nd Replacement onwards: $20 Replacement Fee
  4. The Attractions Pass Programme, its privileges and benefits are offered at the sole and absolute discretion of RWS.
  5. Passholder hereby authorizes RWS to use Passholder’s personal data disclosed to RWS to process Passholder’s application and all things ancillary to this application and the Attractions Pass Programme.
  6. RWS reserves the right, in its own discretion, to amend, delete, modify, or vary these Terms and Conditions, the benefits and privileges, including the cancellation of the Attractions Pass Programme, without prior notice and without compensation to the Passholder.
  7. RWS shall not be liable for any loss or damage resulting from or relating to the use of the Attractions Pass Programme.
  8. The Passholder shall fully indemnify and keep indemnified RWS against all claims, damages, costs and/or expenses made against or incurred by RWS and its directors, officers, employees, affiliates, subsidiaries, agents, and/or tenants arising from or relating to, without limitation, Passholder ’s use of the Attractions Pass Programme or any breach of these Terms and Conditions.
  9. The privileges, benefits, awards and services under the Attractions Pass Programme are provided on an “as is” basis without warranty of any kind either express or implied, including but not limited to the warranties, of title, satisfactory quality, non-infringement of third party intellectual property rights and fitness for a particular purpose. RWS disclaims any and all warranties, including without limitation: i) any warranties concerning the availability, accuracy or content of information, privileges, awards or services; and ii) any warranties of title or warranties of fitness for a particular purpose. Passholder agrees that use of the Attractions Pass and any of the privileges, benefits, awards or services are entirely at their own risk.
  10. A person who is not a party to any agreement governed by these Terms and Conditions shall have no rights under the contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of these Terms and Conditions.
  11. These Terms and Conditions shall be governed by the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction over any disputes arising from these Terms and Conditions, including the validity and enforceability thereof.
  12. RWS reserves the right, in its sole and absolute discretion, to interpret, apply and communicate these Terms and Conditions. All decisions made by RWS shall be final and conclusive in each case.
  13. These Terms and Conditions is in the English language only, which language will be controlling in all respects, and all versions hereof in any other language will be for accommodation only and will not be binding upon the parties hereto. All communications to be made or given pursuant to the Attractions Pass Programme and this Terms and Conditions will be in the English language.

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