Visitor Information FAQs

General FAQs  |   Advanced Reservation  |   Annual or Season Pass  |   In Adventure Cove Waterpark  |  F&B  |  Others

 

General FAQs

How and where can I buy Adventure Cove Waterpark tickets?
You may purchase your tickets both onsite, and online at www.rwsentosa.com. Please visit our website regularly for updates on ticket sales. Tickets are subject to availability.

Can I buy tickets on the same day that I wish to visit Adventure Cove Waterpark?
Yes, but please note that tickets are subject to availability should you choose to purchase them on the day of visit. 

You may purchase your tickets online from our website www.rwsentosa.com. It is also advisable to check our park’s operating hours on the day of your visit.

Why is there a discrepancy in ticket prices bought online and on-site?
This could be due to promotions exclusive to online purchases only.

Are there Stay-and-Play packages which include hotel stays and Adventure Cove Waterpark tickets?
Visit www.rwsentosa.com or check with your local travel agents for the latest promotions and packages to suit your holiday needs.

I am staying at one of the hotels at Resorts World Sentosa, how do I purchase Adventure Cove Waterpark tickets?
You can get tickets from the hotel concierge desk or at any attraction ticketing counters outside Universal Studios Singapore and Adventure Cove Waterpark, or at the RWS Ticketing and Membership Hub. Guests are encouraged to purchase tickets before arrival at the hotels via www.rwsentosa.com to avoid disappointment.

Are hotel guests guaranteed tickets to Adventure Cove WaterPark?
Tickets for hotel guests are on a first-come-first-served basis. We would encourage guests to book their tickets when they make their room reservations.

Do I have to pay extra to visit the attractions in Adventure Cove Waterpark?
Once inside Adventure Cove Waterpark, all attractions are included in your admission ticket, except the Ray Bay experience and rental of Cabanas, which vary in costs. To enquire on the availability of these offerings, please visit the Guest Services Counters located inside the park upon arrival.

What are the preferred modes of payment?
For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS and China Union Pay (CUP). The types of credit/debit cards which are accepted are VISA, Mastercard, JCB and American Express (AMEX).

Contactless payments are preferred at our retail and F&B outlets.

Are tickets transferable?
Tickets are not transferable and must be used by the same person throughout the day.

Are tickets refundable?
We regret to inform you that tickets sold are non-refundable and non-exchangeable.

I lost my ticket(s) and I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?
If you purchased your ticket via www.rwsentosa.com, please visit the Group Sales Counter so that your unused ticket can be reprinted. You will be required to present the credit card used for the purchase and a photo identification card for verification. If your tickets were purchased on-site and you are able to produce proof of purchase, you may proceed to the Group Sales Counter for assistance.

Can I leave and re-enter Adventure Cove Waterpark?
Adventure Cove Waterpark admission is valid for an entire day. If you need to leave Adventure Cove Waterpark, please obtain a re-entry handstamp at the exit. A valid handstamp and ticket are required for re-entry. For special events, terms & conditions apply.

I am unable to make it to Adventure Cove Waterpark and have decided to visit it another day. Will I be able to do so?
Please note Adventure Cove Waterpark tickets are date specific. Confirmed transactions cannot be cancelled, refunded, or amended under any circumstances.

Is there a way to skip the regular queue?
You can skip the regular queue by purchasing the Adventure Express. Adventure Express is valid for Adventure River, Bluwater Bay, Rainbow Reef, Riptide Rocket and Dueling Racer. It is valid for one (1) admission for each attraction. The Adventure Express pass can only be purchased onsite. Adventure Express charges are based on the chosen date of visit.

What should I wear in Adventure Cove Waterpark?
Please refer to Adventure Cove Waterpark’s Swimwear Policy.

Can I bring my own flotation device or wetsuit?
For the safety of our guests, swim masks are not permitted inside Adventure Cove Waterpark. However, basic swim goggles and baby aided floating devices are permitted. Flotation device for adults and life jackets for adults and children are available free of charge in the waterpark.

 

Do I need to be vaccinated to enter the attractions?
Only fully vaccinated guests, children aged 12 and below, and guests who have either recovered from COVID-19 or have a valid negative pre-event test (PET) result may enter. The negative PET result must be valid until the attraction’s closing time on the day of visit to be used to gain admission. Children in a group must belong to the same household.


What is the maximum group size?
The number of guests per group will be no more than the maximum allowed by current government restrictions.


Is there a time limit to my stay within the park?
Guests may stay in the park for as long as the park is open if they are fully vaccinated, are children aged 12 and below, have recovered from COVID-19, or have a valid negative pre-event test (PET) result. The negative PET test result must be valid until the park’s closing time on the day of visit.


Advanced Reservations

Why do I need to make advanced reservation when I have already purchased a ticket or holding Annual or Season Pass? 
As a SG Clean accredited organization, Resorts World Sentosa (RWS) has implemented enhanced safe management measures to ensure guests and team members are protected every step of the visitor journey. 

Among the measures is an advanced reservation system where Annual or Season Passholders and guests with the following type of tickets are required to make reservation at https://sdm.rwsentosa.com prior to visiting the park:

• Tickets with no fixed dates (e.g. Tickets purchased using Singapore Rediscover Vouchers) 
• Annual or Season Passes (physical or e-Card)

Advanced reservation is also applicable to tickets purchased from resellers, online platforms or Travel Agents. For guests holding on to reseller vouchers, redemption of tickets will be available at ticketing booths subject to availability on the same day. Guests are required to adhere to safe management measures at all times.

How do I know if there are availability on the Advanced Reservation website?
The availability will be clearly indicated on the website and you will be prompted to select a different date if it is fully booked. 

Can I make a reservation through the ticketing booth or call centre?
Reservation is only available online at https://sdm.rwsentosa.com currently. 

How many reservations can I make at one time?
Please note that we allow only one reservation for one day at any one time. Passholders may not make another reservation until after 11.59pm of the day you have already reserved. Multipark Passholders/Ticket holders can make one reservation per park at any one time.

How many guests can I register on behalf of for the reservation? Is there a limit to the group size?
The total number of guests per booking is limited to 10, including yourself.  Each accompanying guests will need to register with a valid Ticket ID or Pass ID. However, when visiting the park, you are advised to come in a group not more than 2.

Can I make a reservation without purchasing a ticket?
No, you will not be able to make a reservation without a valid ticket or pass.

If you do not hold a ticket, you may purchase tickets at www.rwsentosa.com. Tickets are limited daily and on first-come first-served basis. Tickets purchased on RWS website from 30 June 2020, 8am will be dated and do not require advanced reservations.

What happens if I cannot make it on the day that I’ve made reservation?
Tickets used to make reservations will be deemed as used and cannot be reused to make another reservation. 
For “no-show” by Passholders, the next reservation can only be made again after 3 days from the “no-show” date, subject to availability. 
If you require assistance regarding your reservations, please contact us via enquiry form at least 2 days in advance.

Is a reservation required for children below the age of 4 years old?
For children below 4 years old, reservations will not be required. However, entry to the park is subject to enhanced safe management measures. 

Is there a time frame as to when my reservations will be released? How long will you hold my reservations?
Reservations will be kept until the end of the operating hours of the visit date. 

Will I be allowed entry if I did not bring my ticket despite having made a reservation? 
No. Physical ticket must be presented and scanned for entry into the parks.

Will I be able to enter the park if I brought a ticket which is not registered for advanced reservation? 
No. You will only be able to enter the park with the corresponding ticket for which the reservation is made. 

Am I guaranteed entry to the Park if I have an e-ticket or advanced reservation for that day?
Yes. Our maximum daily capacity for the park is controlled at the point of ticket sales and reservations. Therefore, as a long as you have an advanced reservation confirmation slip or valid e-ticket, we will accommodate you. However, do note that you may experience a delay at the main entrance due to the safe management measures we are taking to ensure everyone’s wellbeing.

Do I need to make a reservation if I want to renew my Annual or Season Pass?
Renewal of Annual or Season Pass will be temporarily suspended during this period. However, you may continue to enjoy the membership benefits until the expiry of your pass. For updates on the Annual or Season Pass, please visit our website for the latest information. 

Annual or Season Pass

I am an Annual or Season Passholder. Is there any extension due to the park closure?
Passholders whose Adventure Cove Waterpark Passes expire from 18 March 2020 onwards are eligible for the extension. The number of days extended will be equivalent to the period from 18 March 2020 to your original pass expiry date. 

For illustration purposes, assuming that the park is closed on 18 March 2020 and reopens on 12 May 2021, a total of 420 days will be added to your membership from the date of expiry.
If your initial pass expiry is 01 May 2020, Your new expiry date would be 25 June 2021.
If your Annual pass/ Season Pass is processed after 18 March 2020. You will receive 365 for Annual Pass/ 183 days for Season Pass extension from the date of reopening.

What do I need to do for the extension of my Annual or Season Pass?
No action is required on your part. The extension will be updated automatically in our system. You may continue to use your existing card to enjoy membership benefits.

I was previously informed that my Annual Pass for Adventure Cove Waterpark will be extended by six weeks. Now that the park is still closed, will I get a further extension? 
For Members who have already had their membership passes extended by six weeks, a total of 420 days would be added to their passes from their original pass expiry.
Eg. Pass original expiry is 1st May 2020. After being extended for 6 weeks, the new expiry is 12 June 2020. The 420 days will be added from 1st May 2020 (Original expiry date). As such new pass expiry stands at 25 June 2021.

Can I sign up for the Attractions Annual / Season Passes? 
All sales and renewal of Attractions Annual and Season Passes are temporarily suspended until further notice.

In Adventure Cove Waterpark

What are the operating hours for Adventure Cove Waterpark?
Adventure Cove Waterpark’s operating hours are from 10am to 5pm on selected days of the week. Please visit here for details on your chosen day of visit. Do note that attraction operation hours are subject to change.

Why have you revised your operating hours?
With the health, safety and well-being of our guests and team members as top priority, we are taking a careful, controlled and progressive approach to open selected days a week with revised operating hours in this initial phase of reopening.


Do I need to bring my NRIC/ID for verification on the day of visit?
Registered guests and Passholders will only need to present the following for verification prior to entry into the Park:
a. A confirmation email; and 
b. A valid Annual Pass, Season Pass or open-dated ticket showing the Ticket or Pass IDs used in the reservation.  
c. If you purchase Singapore Resident tickets, a valid Republic of Singapore issued birth certificate/Photo National ID/Work Permit/Student Pass ID required for entry.

However, as part of our enhanced safe management measures, you may be required to use your ID for SafeEntry check-in and out.

Can I exit and re-enter the park?
Re-entry to the park is allowed during operating hours, subject to the flow of guests at the point of re-entry.

Do I need to wear masks when I am on the rides or walking around at Adventure Cove Waterpark? 
Masks are to be worn at all times except when eating, drinking or enjoying water activities. Do note that when you enter the water, please stay at least 3m away from others.

If I have lost or damaged my mask, will there masks for purchase?
For guests requiring new masks, they are available for purchase at the retail outlets.

Can I dine in the F&B outlets when I visit the park?
Yes, you may dine in selected F&B outlets in the park, subject to availability of seats and not more than 2 people in a group.

Are contactless payment available in the parks?
Yes, contactless payment is available at most locations. Please approach our staff at the point of purchase for assistance.

Will Adventure Cove Waterpark be closed during heavy downpours or thunderstorms?
For the safety of our guests and team members in the event of severe weather with lightning, all outdoor attractions in Adventure Cove Waterpark may close temporarily.

Will I be able to get a refund on my ticket(s) should Adventure Cove Waterpark be closed in the case of bad weather?
Adventure Cove Waterpark does not close based on weather conditions. Therefore, tickets are non-refundable.

Will I be able to bring in food and drinks into Adventure Cove Waterpark?
Food and drinks from outside Adventure Cove Waterpark are not permitted inside the Waterpark, except Baby food, formulas and food for guests with special dietaries. Bag checks will be conducted at the entry. We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands inside Adventure Cove Waterpark.

What are the preferred modes of payment within the Waterpark?
We accept cash, NETS, China Union pay (CUP), major credit and debit cards such as VISA, Mastercard, JCB and American Express.

What should I do if I feel unwell?
First Aid is available inside Adventure Cove Waterpark under the Whirlpool Washout attraction. If you fall ill during your visit, please approach any team member for assistance.

What should I do if I realised I lost something?
Please approach our Team Members at the location where you may have left the item. You can also visit the Guest Services Counters and enquire about your lost articles. Resorts World Sentosa and Adventure Cove Waterpark assume no responsibility for any lost, stolen or damaged articles.

Are there age, height or weight restrictions for the attractions in Adventure Cove Waterpark?
For safety purposes, there are height, weight, and/or health restrictions for various attractions. Please check our Rider's Guide for more information on the safety guidelines posted at each attraction prior to riding.

Are there facilities for guests with disabilities in Adventure Cove Waterpark?
Here's a Rider's Guide which explains boarding procedures and specific information relating to each attraction.

Are lockers available for rent?
Yes, a one-time locker fee allows unlimited access during your entire day of visit. Lockers are available in Small (360mm high x 370mm wide x 500mm deep) and Large (910mm high x 370mm wide x 500mm deep) sizes. Costs of the lockers for daily rentals are SGD10 (Small) and SGD20 (Large) during park operating hours. 

Are there shower facilities in Adventure Cove Waterpark?
There are both indoor and outdoor shower facilities. Indoor shower facilities are available in the male and female washrooms.

Will there be tubes/flotation devices/ life jackets provided in Adventure Cove Waterpark?
Tubes are provided for select attractions and for guests to use in the Adventure River. Guests may also obtain a personal flotation jacket for use at Bluwater Bay or the Adventure River subject to availability. Personal Flotation Jackets are required and provided for guests who wish to experience Rainbow Reef. Restrictions applies regarding the use of personal flotation devices on select slides and attractions.

Are there nursing rooms and baby centres within Adventure Cove Waterpark?
Baby Care Centres are located at the entrance plaza (near the lockers area) and Grotto level 2.

Is smoking allowed in Adventure Cove Waterpark?
Smoking is permitted at designated smoking areas only. These designated areas are also indicated on Adventure Cove Waterpark guide map.

Can children under the age of 13 visit Adventure Cove Waterpark by themselves?
We advise all visitors under the age of 13 years to be accompanied by an adult.

What is the type of water used in Adventure Cove Waterpark pools?
Water in the pools contains either sea water or chlorinated water.

Are all rides available at Adventure Cove Waterpark?
All rides are available except Wet Maze.

F & B

Are there any restaurants inside Adventure Cove Waterpark?
There is a Bay Restaurant in the park. However, opening hours may vary.

Are there Halal-certified food establishments within Adventure Cove Waterpark?
There is a selected food cart that is Halal-certified in the park. The Bay Restaurant have food options without pork, but it is not a Halal-certified restaurant. You can find Halal-certified dine-in options at Malaysian Food Street and at The Forum, B1.

Are there vegetarian options available in the Park?
Yes, our outlets offer vegetarian as well as healthier choices.

Is it possible for parties and conventions to be held within Adventure Cove Waterpark?
Please contact our MICE Sales Representatives through email at mice@rwsentosa.com for any event needs.

Are there food carts in and around Adventure Cove Waterpark?
Yes, there are, and these carts offer a wide variety of food choices.

 

Others

Am I allowed to take photographs within Adventure Cove Waterpark?
Feel free to take as many pictures as you would like. There are also photographers located within the Waterpark to assist with capturing your lasting memories. However, please note that production cameras are not allowed inside the Waterpark.

Are pets and animals allowed within Adventure Cove Waterpark?
No pets or animals are allowed within our premises, with the exception of service animals for guests with disabilities. Please note that while service animals are permitted inside the Waterpark, they are not permitted to enter any of the water attractions or play areas.

Where can I obtain an Adventure Cove Waterpark Map?
You can download the Adventure Cove Waterpark Map or they are available onsite as well as the main entrance.

Are there any gift shops?
Yes, there is a gift shop, Reef N Wave Wear located at the entrance/exit of Adventure Cove Waterpark.

If I am a guest in Adventure Cove Waterpark, am I entitled to complimentary parking?
Complimentary parking does not apply to in-park guests.

Where is Adventure Cove Waterpark located?
Adventure Cove Waterpark is located in Resorts World Sentosa, within Sentosa Island. Island admission charges still apply.

How do I get to Adventure Cove Waterpark?
Adventure Cove Waterpark is located on Sentosa Island, guests visiting Adventure Cove Waterpark can get to Sentosa via several ways:

  • By Walking:
    Guests can opt for a leisurely 10 minutes stroll into Sentosa via the Sentosa Boardwalk. Admission into the island is SGD1 per entry by this mode of entry. After passing through the gantries, look out for signs pinpointing Adventure Cove Waterpark’s location.

  • By Buses:
    RWS 8 is a public bus service which will bring guests directly into Resorts World for a SGD2 fee (Guests need not pay for the island admission if they are entering Sentosa via RWS 8). The disembarkation point would be outside the RWS Casino. There are two boarding locations for the bus (outside of Vivo City, and Merill Lynch Building).

  • By Sentosa Express:
    Sentosa Express is located on Level 3 of Vivo City. Guests are required to pay SGD4 for this mode of admission. The Sentosa Express Tickets can be bought at the Sentosa counters located right outside the Sentosa Express gantries.

  • By Car:
    If you enter via RWS B1 car park, only car park charges apply.
    If you enter via Sentosa gantry, Sentosa Island admission and car park charges apply.


Does Adventure Cove Waterpark have a child swap policy?
Unfortunately, we do not have such a policy.

Are beach towels provided in Adventure Cove Waterpark?
We regret to inform you that we do not provide beach towels in Adventure Cove Waterpark.

Do you have Cabana or VIP services available at Adventure Cove Waterpark?
Cabanas are available for rental, on a first come, first serve basis.