Know Before You Stay: Essential Information for Hotel Guests
Four of our unique hotels have reopened their doors once again! These include Hotel Michael, Equarius Hotel, and Beach Villas & Ocean Suites. We are delighted to welcome you back, and have gone above and beyond to ensure that your stay with us will be a safe and memorable one.
Your safety is important to us. As an SG Clean-accredited organisation, expect stringent health and safety measures in place during your stay at our hotels, based on guidelines by the Singapore government. Do take note of these enhanced measures as you book your stay with us.
All guests must wear masks, check in and out via TraceTogether-only SafeEntry and have their temperature screened.
To prevent overcrowding in lobbies, check-in (and check-out) timings will be staggered. It is compulsory to specify your preferred slots after making payment for your booking online. Please follow the check-in timing assigned strictly. Kindly note that we are unable to accommodate early check-in and late check-out requests. When checking in, please maintain physical distancing using the distancing markers.
To minimise contact between hotel staff and guests, luggage trolleys will be provided for guests to wheel their own baggage. However, our staff will provide assistance to senior citizens and those that require help. The number of guests will be limited to the maximum occupancy for each room.
Minimised contact between staff and guests
To minimise contact between our team members and guests, counter shields are in place at the reception, and you’ll also be offered the choice to “Go Green” and do away with daily housekeeping during your stay.
However enhanced protocols will be in place for cleaning rooms should you opt for daily housekeeping of your room.
Before you enter the room, you’ll notice a safety seal on the room door which indicates the room has been thoroughly cleaned, disinfected and locked till your arrival.
All guests will receive a complimentary safety kit which includes hygiene essentials such as a disposable 3-ply face mask, alcohol wipes and bottle of hand sanitiser. It’ll come in handy when you’re exploring the hotel compounds or heading out to Universal Studios Singapore and S.E.A. Aquarium.
For your safety and well-being, we have implemented rigorous cleaning and disinfecting regimes. These include:
- Using hospital-grade (VIREX II 256) cleaning solution in all rooms and common areas.
- Utilising the latest electrostatic spray technology (Lufter EA-X3 misting machine) to disinfect high-touch surfaces and hard-to-reach places.
- Key cards will go undergo UV sterilization to eliminate bacteria, virus and germs
- Enhancing air safety with high-efficiency particulate air (HEPA) and UV-C filtration.
- All used linens are also washed and sterilised at high temperature to eliminate any possible viral and bacterial pathogens.
To use the swimming pool and gym, please reserve your slot in advance by dialing the reception from your room.
You can dine in at any restaurants in the resort or opt for take-outs to dine in the comfort of your own room. Feng Shui Inn and Malaysian Food Street now offer free delivery for hotel guests! Click here to see the menus.
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