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Genting Rewards

Shop
With a myriad of international luxury brands available to you, instantly satisfy your urge to splurge and indulge in the most tempting retail therapy for the shopaholic in you. Plus, get invited to exclusive retail events all year round.

Dine
Your taste buds will certainly be spoilt for choice at Resorts World™ Sentosa. Pick from a diverse range of cuisines from all over the world, and enjoy members-only promotions and events at our tantalising array of international restaurants, cafes and bars.

Play
Enjoy endless entertainment at Resorts World Sentosa with exclusive invites to theme parks and attractions.

Stay
Take a break from your busy schedule and pamper yourself with members-only hotel offers at six uniquely themed hotels and villas. Be a Genting Rewards member and enjoy exclusive members' preferred room rates.

Click here for more rewards.

For redemption, please visit participating outlets for more info.

Benefits

Discover more rewards at over 70 outlets using your Genting Dollars (RWS).

Please click here for a full listing.

Frequently Asked Questions (FAQs)

General

Who can join Genting Rewards Membership?
Genting Rewards Membership is open to applicants aged 21 years old and above.

How do I apply for membership?
New applicants can apply on-site at any of our membership counters within the casino in Resorts World Sentosa (RWS).

Applicants are required to present their – original passport or employment pass (foreigner only), National Registration Identity Card (NRIC), or SAF11B at our membership counter to collect their membership card.

Am I required to pay membership fees for membership application?
No. Membership is free. New members will be issued a Genting Rewards Classic Membership card.

Is the membership card transferable?
No, each membership card is exclusive to the individual.

I am an existing Resorts World Genting / Manila / Star Cruises member. Do I need to apply for a new membership card?
If you are an existing Genting Rewards member of any Genting properties, you may be eligible for a corresponding membership tier at RWS. Please visit any of our membership counters with your existing card for more information.

Where are your counters located?
Our membership counters are open 24 hours and are located inside the casino.
Please bring along your identification documents for verification purposes.

Do I need to pay to enter the casino if I am a Genting Rewards (RWS) member?
Entry levy is applicable to all Singaporeans and Permanent Residents. There are options of a Day Levy of S$100 for 24 hour or an Annual Levy of S$2,000. Entry into the casino is age restricted to 21 years and above.

If I did not bring my membership card, am I still entitled for membership benefits and privileges?
All members are required to present their Genting Rewards membership card for any entitlement of membership benefits and privileges.

Is there an expiry date for my membership?
There is no membership expiry once you join our Genting Rewards membership. Membership tier status is automatically reviewed based on GP (RWS) earned in a 12months period.

10.

What will happen if I lost my card?
A replacement of card can be processed at any membership counters and at the Ticket & Membership Hub. Administration charges apply.

Administration Charges	Replacement
2 Genting Dollars (GD)	1st Replacement
4 Genting Dollars (GD)	2nd & Subsequent Replacements

11.

I have changed my home address, email, and contact number. How should I update my personal particulars?
Members may use the following platforms to update their personal particulars:

▸	At RWS Genting Rewards Membership Counters / Self Service Kiosks
▸	Email to gentingrewards@rwsentosa.com

12.

I have forgotten my PIN number, what should I do?
Please visit our membership counters to reset your PIN.

13.

How can I check my Genting Points (RWS) and Genting Dollars (RWS)?
You may check your GP (RWS) and Genting Dollars (RWS) balance at all RWS membership counters including Ticket & Membership Hub, Membership Self-Service Kiosks, all RWS participating merchants, and RWS hotels.

Kindly note that as your personal information and privacy is important to us, RWS is not able to disclose any of your details / 3rd party information through email replies due to data protection.

Genting Dollars

14.

What are Genting Dollars (RWS) and where can I spend my Genting Dollars (RWS)?
Genting Dollars (RWS) are for you to spend at all participating merchants resort wide.

For redemption, 1 Genting Dollar (RWS) = S$1 for redemption *(unless otherwise stated)

Where to Redeem	Genting Dollars (RWS) = S$
Resorts World Sentosa Outlets	1GD (RWS) = S$1
Participating Outlets	1GD (RWS) = S$1 plus 10% administration fee

For more information on RWS benefits, privileges and participating outlets, please visit www.gentingrewards.com.sg

Directory List of Participating Partners(with 10% Administration Charge)
The Galleria Bally Bvlgari Chopard Coach Dunhill Hugo Boss Jimmy Choo Mont Blanc Omega Ralph Lauren Salvatore Ferragamo Swarovski Swiss Watch Gallery Tag Heuer Tumi Vacheron Constantin Versace Vertu Victoria's Secret Vie Beaute Wear+When	Hard Rock Hotel The Rock Shop Hotel Michael Hotel Rolex Chinois The Bull Ring Noodle8 The Forum Oaks Cellar COCA Restaurant Hard Rock Café Waterfront Hyang To Gol Singapore Seafood Republic Quaich Bar and The Whisky Store

15.

Is there anything that Genting Dollars (RWS) cannot be used for?
Genting Dollars (RWS) currently cannot be used for Casino Levy and online purchases.

Controlled items like Cigarettes and other tobacco products are also not permitted for Genting Dollar (RWS) redemption. Members can choose to pay by Cash or Credit Card.

16.

Can my friend redeem my Genting Dollars (RWS) on my behalf?
No, Genting Rewards membership is non-transferable. The card member must be present for redemption for verification purposes. Redemption of Genting Dollars (RWS) on the card member's behalf is not allowed.

17.

Can my Genting Dollars (RWS) be exchanged for cash?
No. Genting Dollars (RWS) are not exchangeable for cash.

18.

What is the limit of Genting Dollars (RWS) that I can redeem?
There is no limit to the amount of Genting Dollars (RWS) you may redeem from your membership account balance.

19.

I am short of a few Genting Dollars (RWS) to redeem for a product or service that I want. Can I use cash to top up the difference?
No, cash cannot be used to make up for the shortage of Genting Dollars (RWS).

20.

Is there an expiry for my Genting Dollars (RWS)?
Genting Dollars (RWS) awarded via cash play are valid for 12 months from the date awarded.

Genting Dollars (RWS) awarded via program play are valid for 6 months from the date awarded.

21.

Is there a maximum to the Genting Dollars (RWS) I will be awarded?
The Genting Dollars (RWS) that can be accumulated may be capped. Member shall be entitled to accumulate Genting Dollars (RWS) up to the cap. GDs accumulation will cease once the cap is reached. RWS may at its sole discretion revise the applicable GD cap.

22.

Can I use my Genting Dollars (RWS) in other Resorts World properties?
No. Genting Dollars (RWS) earned in Singapore can only be used at Resorts World Sentosa.

23.

Can I refund any items redeemed with Genting Dollars (RWS)?
No. Generally, products and services redeemed cannot be refunded. Members are advised to check at the participating outlets prior to making any redemption with Genting Dollars (RWS).

Benefits & Privileges

24.

What are the benefits of the Genting Rewards Program?
Genting Rewards members enjoy exclusive members' preferred rates at RWS hotels. Maxims tier and above members may enjoy complimentary room upgrades, early check-in and late check-out (subject to availability).

Members may be invited to exclusive events, entertainment and private functions, enjoy all-day parking with just 2 Genting Dollars (RWS), priority lanes accesses to attractions and many more.

25.

How do I get members rates for hotels?
For reservations and enquiries, please call our reservations hotlines and provide your membership details and information of your intended stay (choice of hotel, room type, check-in & out dates)

Member Class	Reservations Hotline
Classic, Silver, Gold	+65 6577 8000
Maxims, Maxims Platinum	+65 6577 8188

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