Attractions Ticketing Terms & Conditions

 

Universal Studios Singapore® / S.E.A. Aquarium™ / Adventure Cove Waterpark™ / Dolphin Island™ Terms & Conditions*:

Standard T&Cs (Ticket / Attractions Membership / Voucher, including electronic version)

  • Non-transferable, not for sale or exchange and non-refundable, including, but not limited to events outside RWS’s control; governmental acts, acts of God, riots, strikes, natural disasters, haze or inclement weather (regardless of severity).
  • Void if Altered, Tampered or Defaced.
  • Applicable for admission during regular park operating hours, not valid during Special Events
  • Regular Park operating hours is subjected to changes without prior notice.
  • Hand stamp and ticket required for same day re-entry into Universal Studios Singapore, Adventure Cove Waterpark or S.E.A. Aquarium only.
  • Please be careful of your safety and belongings at all times, as we shall not be liable for any damage or loss that you may suffer arising from your use of Universal Studios Singapore ®, S.E.A. Aquarium™ or Adventure Cove Waterpark™, whether such damage or loss is caused by our negligence or otherwise.
  • These premises are under surveillance.
  • For the safety of all of our guests, team members and marine animals, Resorts World Sentosa will be conducting bag checks on all personal and/or hand carry baggage.
  • Failure to follow posted guidelines may result in serious injury or expulsion from the attraction.

    Restriction:
    Strictly no outside Food or Beverages allowed.
    Proper attires must be worn at all times. No costumes, full face make up, full face painting or masks allowed in park. Guest wearing costumes will be turned away at the front gate.
    No smoking except where designated.
    Motorized or Wheeled Mobility equipment are not allowed, which includes but not limited to; skate-scooters, in-line skates, roller-blades, unicycles, Segway, bicycles, tricycles & pull-trolleys.
    ▸   Not to be used for promotional purposes unless approved in writing by Resorts World Sentosa.

 

Express Products

  • Prices and Participating Attractions are subject to changes without prior notice.
  • Guest(s) will be required to hold on to their individual Express Passes at the attractions.
  • Physical Printout (One(1) ticket per A4 paper) will be required for all express passes purchased online or via www.rwsentosa.com. System verification will be conducted at select rides.
  •   For “Print-at-Home E-TICKET” (Paper) or Tickets which are faded and/or unreadable by our system, Guest will be required to reprint their tickets at Guest Services Counters.
      PDF/Electronic versions of the Universal Express Passes are not accepted at Battlestar Galactica in line with the “Carry on Item” restriction.
  • Universal Studios Singapore® Express Entitlement not valid at Amber Rock Climb, Front Row on Battlestar Galactica, Magic Potion Spin, Canopy Flyer and Treasure Hunter.
  • Adventure Cove Waterpark™ Express Entitlement is valid at Rainbow Reef and Riptide Rocket only.

Adventure Express and Universal Express Unlimited will require each pass holder to be immediately tagged with a wristband onsite at the various purchase and redemption locations. All Adventure Express and Universal Express Unlimited pass holders must be present at point of redemption/purchase for tagging.

 

Meal Voucher (s) (MV)

  • Valid at any restaurants within the listed park or aquarium (unless otherwise stated on the voucher)
  • No Valid at Starbucks for Universal Studios Singapore Meal Voucher
  • Not applicable for Souvenir or Alcohol Beverages
  • Voucher cannot be used in conjunction with any promotion
  • Voucher(s) must be utilize on the same day of park or aquarium visit (separate admission required for admission)
  • Vouchers are valid for one(1) use only, non-refundable
  • No refund or change will be given if purchase value is less than voucher value
  • Minimum Spending or Maximum Voucher per transaction are applicable if stated on voucher(s)

 

Retail Voucher (s) (RV)

  • Valid at any retail outlet within the listed park or aquarium (unless otherwise stated on the voucher)
  • Excluding Dark Room, Fujifilm & DIGI Photo products/services
  • Voucher cannot be used in conjunction with any promotion
  • Voucher(s) must be utilize on the same day of park or aquarium visit (separate admission required for admission)
  • Vouchers are valid for one(1) use only, non-refundable
  • No refund or change will be given if purchase value is less than voucher value
  • Minimum Spending or Maximum Voucher per transaction are applicable if stated on voucher(s)
  • Express and Universal Express Unlimited pass holders must be present at point of redemption/purchase for tagging.

 

Storage of bulky items in USS Rentals

  • Resorts World at Sentosa Pte Ltd (“RWS”) is not liable for any loss or damage to the property, whether such loss or damage is caused by RWS’s negligence or otherwise. If the property is not claimed within 3 days, RWS may dispose of it without any liability to RWS.

 

Dolphin Island

All Dolphin Island interaction programmes include:

  • One-day pass to Adventure Cove Waterpark(unless otherwise stated)
  • Complimentary use of Dolphin Island lockers, towels, wetsuits and flotation device. (During the interaction programme only)
  • Additional height and age restrictions apply at select attractions.
  • Guest must arrive and be ready in swimming attire 15 minutes prior to session timing

For additional Dolphin Island interaction programmes requirements, please visit www.rwsentosa.com/DI for more information.

 

Special Events (applicable whenever the Event/Programmes are made available)

 

Halloween Horror Nights

  • Standard Terms and Conditions applies
  • Separate event ticket required for this event (Event operating hours are subjected to changes without prior notice.)
  • Not recommended for children under the age of 13, adult discretion is strongly advised
  • No costumes, full face make up or masks allowed in park, guest wearing costumes will be turned away at the front gate.
  • We reserve the right to refuse or expel any Guest whose conduct is objectionable including, but not limited to the following actions:
  •   Line Jumping , use of foul language and inappropriate behavior
      Mistreating / abuse of “Scareactors”

 

New Year Countdown

  • Standard Terms and Conditions applies
  • Event operating hours are subjected to changes without prior notice.
  • Only applicable during event operating hours and is subject to change without prior notice.
  • No costumes, full face make up or masks allowed in park, guest wearing costumes will be turned away at the front gate.

 


Universal Studios Singapore® Easter Eggstravaganza Terms and Conditions

  • Standard Terms and Conditions applies
  • Separate event ticket required for this event (Event operating hours are subjected to changes without prior notice.)
  • No costumes, full face make up or masks allowed in park, guest wearing costumes will be turned away at the front gate.

The Easter Eggstravaganza (the “Event”) shall take place at Universal Studios Singapore from 7 March 2016 to 17 April 2016. We welcome you to join in the following events:

1. Easter Show at Pantages Hollywood Theater®

  • Admission to the Easter Show is on a first-come-first-served basis and subject to availability of seats within Pantages Hollywood Theater.
  • Please note that Pantages Hollywood Theater may be closed for a period of approximately 2-3 days during the Easter Eggstravaganza, subject to further notice. For exact details, please feel free to approach any of our team members.
  • Universal Express shall not be valid for use at Pantages Hollywood Theater for the period 7 March 2016 to 17 April 2016.
     

2. Eggingham Gardens

  • Admission to Eggingham Gardens is on a first-come-first-served basis.
  • Universal Express shall not be valid for use at Eggingham Gardens for the period 7 March 2016 to 17 April 2016.
     

3. Egg Hunt

  • Each guest will be given a leaflet to complete.
  • Each guest is entitled to redeem one (1) prize for each leaflet that is correctly completed.
  • Prize redemption is on a first-come first-served basis, subject to availability of items.
  • Resorts World at Sentosa Pte Ltd (“RWS”) reserves the right to substitute prizes with other prizes of similar value and/or reject any redemption in its sole discretion without the obligation to furnish any notice and/or reason.
     

4. Meet and Greet with Madagascar Characters (with optional Easter Buffet Lunch)

  • This programme comes with (i) buffet (Easter Buffet Lunch With Madagascar Characters) and (ii) non-buffet option.
  • Please note that additional costs shall apply should guests choose select the buffet option.
  • Universal Express shall not be valid for use at Marty’s Casa Del Wild Food Court for the period 7 March 2016 to 17 April 2016.

For more information, please click here.

Note
Any resale of tickets/vouchers is strictly prohibited unless authorized in writing by RWS. RWS reserves the right to invalidate tickets/vouchers in connection with any fraudulent /unauthorized resale transaction, without refund or other compensation.

Tickets/Vouchers only allows for a one (1) - time use only. If it is determined by RWS that there are multiple copies/usages of the ticket, usage of the ticket will be denied. In the event of any dispute, a final decision shall be made based on our electronic record.

Admissions to the attractions are subject to the individual attraction’s rules and regulations. This ticket/voucher is a revocable license and admission to the Attractions/Entitlements may be refused upon refunding the price paid for the ticket. Insofar as is permissible by applicable law, we shall not be responsible and shall not assume any liability for any damage or loss you may incur, whether such damage or loss is caused by our negligence or otherwise and accordingly, by using this ticket, you agree to release us from all such liability . We reserve the right to refuse or expel any person whose conduct is objectionable, and any claims against us shall be litigated only in Singapore. RWS reserves the right to vary or amend any terms and conditions without prior notice. For avoidance of doubt, “we”, “our”, “us” and “RWS” as used in the foregoing means Resorts World at Sentosa Pte. Ltd.

* Resorts World Sentosa reserves the right to amend or add to the terms and conditions at any time without prior notice.