General FAQs for Universal Studios Singapore®
Universal Studios Singapore will open its doors to the public on 18 March 2010 at 8:28 am.
How and where can I buy Universal Studios Singapore tickets?
You may do so online at www.rwsentosa.com, via the Resorts World Sentosa Call Centre (+65 6577 8899), or on-site at a Universal Studios ticket booth. Please take note of peak period and blackout dates when purchasing your tickets. Click here for our seasonal chart.
Can I buy tickets on the same day that I wish to visit the park?
We regret that same day tickets are not available for sale during the soft opening weeks. To avoid disappointment, we encourage visitors to purchase theme park tickets in advance.
Will tickets sold online be cheaper than those sold on-site at the theme park sales counter?
Although online tickets are the same price, the print-at-home function allows immediate access into the park without needing to stop at a ticket counter.
How long will this soft opening period last?
The soft opening period allows our team members to make technical and creative adjustments in the park to improve the customer (“Guest”) experience. The park soft opening phase will end when we are satisfied that the park is ready.
Are there Stay-and-Play packages which include hotel stays and Universal Studios Singapore tickets?
Yes there are. Visit www.rwsentosa.com or check with your local travel agents for the latest promotions and packages to suit your holiday needs.
I am staying at one of the hotels at Resorts World, how do I purchase Universal Studios tickets? (This applies only from 10 March 2010 onwards)
Same day tickets are not available for sale during the soft opening weeks. Guests are encouraged to purchase tickets before arrival at the hotels via the website or the reservations hotline at +65 6577 8899 to avoid disappointment. If the guests have already arrived at the hotel and have not bought tickets yet, they can do so by physically going to the ticket booths outside the theme park to purchase tickets at least a day before the intended day of visit, or call the reservations hotline to book the tickets. Guests who need help can approach their concierges.
Are hotel guests guaranteed tickets to the Park?
There will be tickets for hotel guests on a first-come-first-served basis during this soft opening period, but as tickets are limited, we encourage guests to book their tickets when they make their room reservations.
Do I have to pay extra to visit the attractions in the Universal Studios Singapore?
Once inside Universal Studios, all attractions are included in your admission, except the Amber Rock Climb, which costs an additional $10 per climb. You may also wish to purchase Universal Express, for $30-68 (depending on the type of day- refer to our seasonal chart) at any ticket window or Guest Services location, which eases your queue frustration at the various attractions.
Why must I pay for the Amber Rock Climb?
The experience of rock climbing is an added-value experience to a guest day. Rock climbing walls are not a typical theme park offering, and due to the nature of the experience, the capacity is low and there are a very limited number of people who will be able to participate.
What are the preferred modes of payment?
For your convenience, a variety of payment methods are accepted including cash, credit/debit cards, NETS.
Are tickets transferable?
Prior to their first use, all tickets are transferrable. After their first use, tickets are not transferrable and must be used by the same person on all days.
Are tickets refundable?
We regret that tickets sold are non-refundable.
I lost my ticket(s)/ I forgot the confirmation number of my ticket(s). Is there a way to retrieve it?
If you purchased your ticket online or via the Resorts World Call Center, please visit the Guest Services windows so that your unused ticket can be reprinted. Unfortunately, if your ticket was purchased on-site, it is not available to be reprinted. If a lost ticket has been used already, it cannot be reprinted.
Can I leave and re-enter the theme park?
Park admission is valid for an entire day. If you need to leave the park, please get a handstamp at the exit. A valid handstamp and ticket are required for re-entry. Some special events and shows may require a separate ticket.
I am unable to make it to the theme park and have decided to visit it another day. Will I be able to do so?
Please visit the Guest Services windows just outside the main entrance to Universal Studios to discuss your situation.
What should I wear to the Park?
For the best experience, you are advised to wear comfortable clothes and shoes. You may wish to bring along a spare set of clothes, as certain attractions may get you wet. Lockers are available to store any spare clothes, for a fee.
In the Park
What are the operating hours for Universal Studios Singapore?
Park operating hours vary based on the time of year and day of week. Please check our website for details on your chosen day to visit.
Will the park be closed during heavy downpours or thunderstorms?
Although there are many sheltered areas within Universal Studios, there are areas exposed to weather. In the event of severe weather, selected attractions may close temporarily.
Will I be able to get a refund on my ticket(s) should the Park be closed in the case of bad weather?
Universal Studios does not close based on weather conditions, therefore, tickets are non-refundable.
Will I be able to bring in food and drinks into the Park?
We offer a variety of fresh and delicious food for our guests to enjoy at our restaurants and concession stands throughout the Park. However, we do understand that guests may need to bring in food bought from outside the Park. Please note the following guidelines:
Acceptable items:
- Bottled water
- Small snacks that do not require heating
- Any food required for medical purposes and medically–indicated nutritional supplements
- Any food required for special dietary needs
- Baby food/baby formula
- Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep (216mm x 152mm x 152mm)
Prohibited items:
- Picnic lunches
- Food that requires heating or refrigeration
- Alcohol
- Hard-sided coolers and glass containers
- Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
- Coolers, suitcases, and bags with wheels
Please be advised that all bags and personal items are subject to inspection.
What are the preferred modes of payment within the Park?
We accept cash, NETS, major credit and debit cards. There are available cash points for withdrawals on-site as well. For assistance, consult a park guide map, or ask any Team Member.
Are there any ATMs nearby?
ATMs are located outside the Studio near the lockers, as well as inside the Studio adjacent to the Dino Store by Jurassic Park. Please refer to the Studio Guide, or ask any Team Member, for more information.
What should I do if I feel unwell?
Health Services is available in Universal Studios, and if you are feeling unwell, you are encouraged to approach any Team Member for assistance.
What should I do if I realized I lost something?
Please inquire about it with Team Members at the locations where you may have left it. You can also visit Lost and Found (located in Guest Services), or ask any Team Member for assistance.
Are there age, height or weight restrictions for the attractions in the theme park?
For safety purposes, there are height, weight, and/or health restrictions for various attractions. Please check a park guide map for more information.
Are there facilities for the handicapped in the Park?
A complimentary guide for guests with disabilities is available at Guest Services. This guide explains boarding procedures and specific information relating to each attraction.
Are there shower facilities in the Park?
There are no shower facilities within the park.
Will there be baby prams provided in the Park?
Rentals are available at $10 per single stroller, or $15 per double stroller. Purchases can be made at any ticket window, or at the Rentals location (to the right upon park entry).
Are there nursing rooms within the Park?
There is a nursing area available within the Baby Care Centre in Guest Services.
F & B
Are there Halal-certified restaurants within the Park?
Yes. There are in fact, several. These restaurants are Mel’s Drive-In, Friar’s, Goldilocks, Celebrity Café & Bakery, Oasis Spice Café and Gloria’s Snack Shack.
Are there vegetarian options available in the Park?
Yes. All our outlets will be offering a vegetarian choice and/or a healthy choice, including kids’ meals.
Is it possible for parties and conventions to be held within Universal Studios Singapore?
Yes! Please contact our MICE Sales Representatives through email at mice@rwsentosa.com or call +65 6577 9977 for any event’s needs.
Are there food carts in and around the Park?
Yes, there are plenty, and these offer a wide variety of food choices, from kebabs to popcorn.
Others
I wish to take my wedding pictures in and around the Park. Is this possible?
As the park is expected to be crowded on most days, we do not allow props and tripods to be used for wedding photography for safety reasons. We apologise for the inconvenience. Couples who wish to proceed should email at mice@rwsentosa.com at least two weeks in advance with their request.
Am I allowed to take photographs within the Park?
Feel free to take as many pictures as you would like. There are also photographers located within the park to assist with capturing your lasting memories.
Are pets and animals allowed within the Park?
No pets or animals are allowed within our premises, with the exception of service animals for the visually impaired.
Is smoking allowed within the Park premises?
Smoking is allowed only within designated areas. Please refer to a park guide map, or ask any Team Member for assistance. We urge customers to be considerate and observe the designated smoking areas.
Universal Studios Singapore ® & © Universal Studios. Universal Studios, the Universal globe logo and all Universal indicia ™ & © Universal Studios. All rights reserved.
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For Rider Safety & Guests with Disabilities
Get all the information you need about each attraction experience and find out how guests with disabilities can enjoy the park's rides and attractions.
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Hours of operation
Mon - Fri: 9:00 am to 6:00 pm
For this soft opening period, operating hours on Sun and Public Hols are: 9:00 am to 6:00 pm
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